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Dealership Customer Service Jobs (NOW HIRING)

DealerFLEX

Dealership Courtesy Driver

Mount Laurel, NJ · On-site

This role is perfect for individuals who enjoy driving, have great attention to detail, and prioritize customer service and safety. As a Dealership Customer Courtesy Driver, you will be responsible ...

DealerFLEX

Dealership Courtesy Driver

Mount Laurel, NJ · On-site

$15.49 - $16.49/hr

This role is perfect for individuals who enjoy driving, have great attention to detail, and prioritize customer service and safety. As a Dealership Customer Courtesy Driver, you will be responsible ...

DealerFLEX

Dealership Courtesy Driver

Fort Washington, PA · On-site

$14 - $15/hr

DealerFLEX is looking for a service-oriented and reliable Dealership Customer Pick-up & Delivery Driver to join our team, assisting with vehicle transportation for a top automotive dealership in Fort ...

DealerFLEX

Dealership Courtesy Driver

Marlton, NJ · On-site

$15.49 - $16.49/hr

DealerFLEX is seeking a reliable Dealership Customer Shuttle Driver to assist with vehicle ... This role requires excellent time management and customer service skills, as well as strict ...

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Dealership Customer Service information

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How much do dealership customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for dealership customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.
More about Dealership Customer Service jobs

What cities are hiring for Dealership Customer Service jobs?

Cities with the most Dealership Customer Service job openings:

What states have the most Dealership Customer Service jobs?

States with the most job openings for Dealership Customer Service jobs include:

What job categories do people searching Dealership Customer Service jobs look for?

The top searched job categories for Dealership Customer Service jobs are:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Dealership Courtesy Driver

DealerFLEX

Philadelphia, PA

Full-time

Posted 7 days ago

Job description

DealerFLEX is looking for a service-oriented and reliable Dealership Customer Pick-up & Delivery Driver to join our team, assisting with vehicle transportation for a top automotive dealership in Fort Washington, NJ. This role is perfect for individuals who enjoy driving, have great attention to detail, and prioritize customer service and safety.
As a Dealership Customer Pick-up & Delivery Driver, you will be responsible for transporting vehicles between the dealership, customers, and other designated locations. This role requires a professional demeanor, excellent time management skills, and strict adherence to safe driving protocols.
Key Responsibilities:
  • Safely pick up and deliver vehicles to customers, dealerships, and vendors.
  • Communicate with the Service Manager and Service Director to coordinate vehicle transport.
  • Verify all paperwork, including invoices and payments, for accuracy during each transaction.
  • Keep a detailed log of all deliveries and obtain recipient signatures.
  • Assist the service department by managing customer vehicle drop-offs and pick-ups.
  • Ensure all driving is conducted in accordance with safety protocols and immediately report any incidents or damage claims.
  • Maintain a professional appearance and provide excellent customer service.
  • Perform additional duties as assigned.
Job Requirements:
  • Valid driver’s license with at least 5 years of driving experience
  • Clean motor vehicle record that meets insurance requirements
  • Must be 18 years or older
  • Strong attention to detail and problem-solving skills
  • Reliable and punctual with excellent communication skills
Physical Requirements:
  • Regularly walk, stand, and drive for extended periods.
  • Use hands and fingers to grip, handle, or operate objects.
  • Maintain focus and alertness for shifts ranging from 4–8 hours.
  • Occasionally bend and maneuver to enter/exit vehicles.
  • Ability to lift or push up to 25 pounds safely.
Work Environment:
  • Work is performed both indoors and outdoors, with exposure to various weather conditions such as heat, cold, rain, and wind.
If you're ready to take the next step in your career and gain valuable leadership experience, apply today!
DealerFLEX specializes in full-service staffing solutions for the automotive industry, including valet, service drive management, detail, wash, and fleet operations.