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Dealership Customer Service Jobs in Oregon (NOW HIRING)

Team Hyundai of Bend

Salesperson

Bend, OR · On-site

$3.5K/mo

Provides customer service by answering questions and helping customers select a vehicle that fits ... Maintains a prospect development system by following up with active prospects using the Dealership ...

Power Auto Group

Product Specialist - Albany

Albany, OR · On-site

$30K - $90K/yr

Computer skills sufficient to use Dealership CRM and email software. * Highly organized and self ... Provides customer service by answering questions and helping customers select a vehicle that fits ...

Domino's

Customer Service Rep

Myrtle Creek, OR · On-site

$15 - $20.25/hr

Domino's CSR Responsibilities Include: : • Demonstrating a friendly, positive attitude and great customer service skills • Taking orders over the phone and in person • Dealing with customer ...

Domino's Pizza

Customer Service Rep

Veneta, OR · On-site

$15.75 - $21.50/hr

Demonstrating a friendly, positive attitude and great customer service skills Taking orders over the phone and in person Dealing with customer concerns Cash handling Upselling Making Domino's high ...

Domino's Pizza

Customer Service Rep

Myrtle Creek, OR · On-site

$15 - $20.25/hr

Demonstrating a friendly, positive attitude and great customer service skills Taking orders over the phone and in person Dealing with customer concerns Cash handling Upselling Making Domino's high ...

Domino's

Customer Service Rep

Veneta, OR · On-site

$15.75 - $21.50/hr

Domino's CSR Responsibilities Include: : • Demonstrating a friendly, positive attitude and great customer service skills • Taking orders over the phone and in person • Dealing with customer ...

Domino's Franchise

Customer Service Rep

Veneta, OR · On-site

$15.75 - $21.50/hr

Domino's CSR Responsibilities Include: : · Demonstrating a friendly, positive attitude and great customer service skills · Taking orders over the phone and in person · Dealing with customer ...

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Dealership Customer Service information

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Oregon?

For Dealership Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Oregon look for?

The top searched job categories for Dealership Customer Service jobs in Oregon are:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Receptionist

Kendall Dealership Holdings LLC

Bend, OR • On-site

$34K - $38K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Description:

 Use your customer service skills, work ethic, motivation, and time management skills to take your career to the next level. Kendall Auto Group is hiring for a Customer Service Representative to join our Collision team. At Kendall Collision Bend, our department is a fast-paced environment serving clients throughout the community. Kendall Auto Group is one of the largest family owned and operated dealers in the Pacific Northwest and premier employer in Bend. 


Some of the benefits of working with Kendall are:

  • Competitive pay
  • Competitive Paid Time Off
  • Career path development opportunities
  • Discounts on parts, service and vehicle purchases for your immediate family
  • Medical, Dental and Vision insurance
  • Paid Life insurance
  • 401(k) plan w/ Fidelity
  • Accident and Illness supplemental plans

We are looking for candidates who have high level customer service experience, those who can demonstrate time management, strong work ethics, and strong communication skills. Qualified candidates will have a work history showing strong customer service experience. This is an entry level position ranging from $17-$19 hourly depending on experience.  


Duties will include fielding all calls for the collision department, answering client questions, connecting them with the correct estimator, and taking messages as needed, greeting clients in person occasionally, and completing out-bound calls to schedule appointments and provide service updates. Candidates must be comfortable on the phone; taking up to 30 calls per hour.
Working conditions are primarily indoors spending up to full work shift working on PC, standing and/or walking for short distances throughout work shift, and frequent use of telephone.


Join Kendall Auto Group and START SOMETHING GREAT! We are a family-owned and operated company with auto dealerships in Oregon, Idaho, Montana, Washington and Alaska.  Kendall has been selling and servicing vehicles since 1937.


Our mission at Kendall is simple: To deliver an unrivaled customer experience. Through our highly motivated, knowledgeable and caring team of professionals, we pledge to listen to and respect your needs. Doing the right thing means more than selling and servicing vehicles. Our progressive attitude means being exceptional stewards of the communities we operate in. It means going above and beyond every day for the people who mean so much to us – our employees and customers.


Our employees are members of the Kendall family, who share our same goals and passions.  Ideal candidates are confident, driven people who are excited to grow and succeed with one of the most successful automotive dealerships in the Pacific Northwest.  


#Sponsor1

Requirements:

Candidates must have experience with multiphone lines and be familiar with technology.