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Dealership Customer Service Jobs in Oregon (NOW HIRING)

SEER GROUP

CSR (55771)

Eugene, OR · On-site

$19 - $22/hr

CSR SERVICE TITAN EXPERIENCE IS A HUGE PLUS! CURRENT HVAC INDUSTRY EXPERIENCE IS A HUGE PLUS! Are ... You must be able to maintain a professional and positive attitude when dealing with customers ...

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JBC Limited LLC

Customer Relations Rep

Portland, OR · On-site

$20 - $23/hr

At least one (1) year of dealing with escalated customer service issues. * Must be organized and detail-oriented. * Must have and maintain a positive attitude when working under stress with customers ...

Kendall Dealership Holdings LLC

Service Porter

Eugene, OR · On-site

$33K - $37K/yr

... auto dealerships in Oregon, Idaho, Montana, Washington and Alaska. Kendall has been selling and servicing vehicles since 1937. Our mission at Kendall is simple: To deliver an unrivaled customer ...

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All JobsDealership Customer Service JobsDealership Customer Service Jobs in Oregon

Dealership Customer Service information

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Oregon?

For Dealership Customer Service jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Oregon look for?

The top searched job categories for Dealership Customer Service jobs in Oregon are:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Service Assistant and customer service

Hyundai Motor America

Albany, OR • On-site

$17 - $19/hr

Full-time

Posted 7 days ago

Job description

Overall Summary
Dealership Support Staff
Education
High School
Experience
Less than 1 year
Additional Information
Type of person we are looking for:
- High energy and customer service centric attitude
- Someone that can speak well on phones
- Strong organization skills
- Computer literate
- Someone that likes a fast pace environment
- Someone that likes to stay busy.
This role is a great entry job to eventually become a full time service writer. (So room for growth)
The role of a service assistant is the following:
- Answering and dispatching phone calls to the proper person
- Scheduling service appointments for the service center from phone calls and online requests
- Check out and in service loaner vehicles
- Calling clients to confirm satisfaction
- Assist service writers in checking in clients for their service
- Help move vehicles around the property to keep the service drive clear
- Call clients to provide updates and progress of their vehicle
Employment Position: Full Time
Salary: $17.00 - $19.00 Hourly
Salary is negotiable.
Zip Code: 97322

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