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Dealership Customer Service Jobs in Michigan (NOW HIRING)

sasholdings

Customer Service Representative

Troy, MI · On-site

$19/hr

This position supports customer service-oriented dealings that require you to interact with hundreds of Dealerships each week across the country to resolve support issues and ensure a best-in-class ...

TEKsystems

Customer Service Advisor

Warren, MI

$22 - $23/hr

Skills customer support, customer service call center, technical support, Service desk, dealerships ... crm, call center customer service Top Skills Details customer support,customer service call center ...

TEKsystems

Customer Service Advisor

Warren, MI

$22 - $23/hr

Skills customer support, customer service call center, technical support, Service desk, dealerships ... crm, call center customer service Top Skills Details customer support,customer service call center ...

Domino's Pizza

Customer Service Representative

Livonia, MI · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

Domino's Pizza

Customer Service Representative

Livonia, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

Domino's

Customer Service Representative

Livonia, MI · On-site

$14.25 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

Domino's

Customer Service Representative

Southgate, MI · On-site

$14 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

Domino's

Customer Service Representative

South Lyon, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

Domino's

Customer Service Representative

Livonia, MI · On-site

$15 - $20.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

TEKsystems

Customer Service Representative

Warren, MI · Remote

$19 - $19.50/hr

Schedule dealership appointments and coordinate customer support needs * Research and resolve ... As an industry leader in Full-Stack Technology Services, Talent Services, and real-world ...

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All JobsDealership Customer Service JobsDealership Customer Service Jobs in Michigan

Dealership Customer Service information

See Michigan salary details

$8

$16

$23

How much do dealership customer service jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for dealership customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Michigan?

For Dealership Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Michigan look for?

The top searched job categories for Dealership Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Dealership Customer Service jobs?

Cities in Michigan with the most Dealership Customer Service job openings:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative

sasholdings

Troy, MI • On-site

$19/hr

Full-time

Re-posted 24 days ago

Job description

As the nation's most prominent vehicle accessory distributor, we partner with several OEMs (Original Equipment Manufacturers) to help deliver vehicle personalization to the customer. This position supports customer service-oriented dealings that require you to interact with hundreds of Dealerships each week across the country to resolve support issues and ensure a best-in-class customer experience. In addition to being the best in the business regarding customer interactions, you must be confident, fully engaged, a team player, and dedicated to bringing a positive and enthusiastic outlook to work each day. 

Salary Overview:
The pay rate for this role starts at $19 per hour based on experience.

Hours:

The hours for this role are Monday through Friday 8am to 5pm.

Customer Service Representative Responsibilities include: 

  • Process sales orders, create parts invoices, and repair orders.  
  • Complete online customer eCommerce orders and dealer orders.  
  • The candidate will be trained in accessory product knowledge to become a resource for model fit, application, and installation.  
  • Daily office functions & clerical tasks (filing, reconciliation, invoicing, shipping, etc.)  
  • Utilize proper phone etiquette and effective customer service skills to support dealership customers when capturing sales orders or resolving issues.  
  • Create Excel tracking sheets to communicate local and regional sales promotions.  
  • Use analytical skills to solve problems for dealers when necessary.  
  • Other duties as assigned.  
  • Adhere to Suburban Automotive Service’s DRIVEN values and align business practices to support the SAS mission and vision.  

Customer Service Representative Qualifications and Skills: 

  • Ability to read, write, and speak English.  
  • Ability to pass the drug screen and background check.  
  • Consistent work history and attendance record.  
  • Ability to multi-task with strong follow-up skills.  
  • Intermediate Microsoft Office skills (Excel/PowerPoint/Windows).  
  • Basic understanding of dealership operations.  
  • High School Diploma or GED.  
  • 1-2 years of prior customer service experience.  
  • Advanced computer skills.  
  • Ability to adapt and learn innovative technologies.  
  • Ability to perform repetitive actions for extended periods.  
  • Ability to adapt to industry changes.  
  • Must be able to work independently and in teams.  
  • Must be able to work in a fast-paced environment.  
  • Must be attentive to details.  
  • Experience with NetSuite is preferred.  

Customer Service Representative Working Conditions and Physical Demands include: 

  • Must be okay with taking 50+ calls per day.  
  • Must be okay with sitting for extended periods.  

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