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Dealership Customer Service Jobs in Michigan (NOW HIRING)

Customer Service Representative

MI · On-site

$15.25 - $20.75/hr

The Customer Service Representative supports the dealership by working alongside sales, service, production, and administrative departments to ensure overall customer satisfaction and increase sales.

We are seeking an experienced Service Director who can take over all facets of a service department ... Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction

We are seeking an experienced Service Director who can take over all facets of a service department ... Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction

We are seeking an experienced Service Director who can take over all facets of a service department ... Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction

Customer Service Representative

Southgate, MI · On-site

$14 - $19.25/hr

Customer Service Representatives are responsible for greeting customers, answering phones ... dealing with customer related issues, and enhancing customer satisfaction in the workplace.

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Dealership Customer Service information

See Michigan salary details

$8

$16

$23

How much do dealership customer service jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for dealership customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What are popular job titles related to Dealership Customer Service jobs in Michigan?

For Dealership Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Michigan look for?

The top searched job categories for Dealership Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Dealership Customer Service jobs?

Cities in Michigan with the most Dealership Customer Service job openings:

Infographic showing various Dealership Customer Service job openings in Michigan as of August 2026, with employment types broken down into 94% Full Time, 3% Temporary, and 3% Contract. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Customer Service Representative- Automotive(Dealer Support)

Avcend

Dearborn, MI • On-site

$25 - $27/hr

Contractor

Re-posted 15 days ago


Job description

We are currently hiring Customer Service Representatives with experience supporting vehicle or car dealership operations for an exciting opportunity with a leading financial services client in Detroit.

This is a junior-level position ideal for candidates with dealership, automotive operations, fleet, or remarketing experience.

Job Responsibilities

• Perform Dealer Onboarding activities within the Remarketing Department
• Process SmartAuction ID requests and maintain dealer accounts
• Review and validate document packages for accuracy and completeness
• Communicate with dealers, sales teams, and internal partners
• Support account maintenance and shared mailbox monitoring
• Assist with onboarding workflows and operational projects

Required Experience

Customer Service experience within Automotive / Vehicle Dealership environment
Strong attention to detail and organizational skills
Excellent written and verbal communication skills
Experience working with MS Office and Excel

Preferred Experience

• Remarketing, Auto Finance, Fleet, or Auction operations
• Dealer onboarding or contract processing experience
• Salesforce experience is a plus

Work Details

• Location: Detroit, MI (Hybrid – 2 days remote / 3 days onsite)
• Schedule: Monday–Friday, 8:00 AM – 5:00 PM ET