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Dealership Customer Service Jobs in Michigan (NOW HIRING)

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

We are seeking an experienced Service Director who can take over all facets of a service department ... Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

We are seeking an experienced Service Director who can take over all facets of a service department ... Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction

Baker Auto Group

Service Director

Grand Rapids, MI · On-site

We are seeking an experienced Service Director who can take over all facets of a service department ... Supports fellow managers with solutions that benefit the entire dealership. Customer Satisfaction

squiresgc1936

Customer Service Desk - Assistant

Garden, MI

$15.50 - $21.25/hr

Dealing with customers as first point of contact * Telephone management * Providing advice to customers * Supporting the customer service desk supervisor in day to day running of the desk. To be ...

Bandit Equipment

OEM Dealer Support Specialist

Remus, MI · On-site

$65 - $95/hr

Job Summary The OEM Dealer Support Supervisor will offer after-market support to our dealers and dealer customers to service equipment and parts orders as needed. They will communicate design issues ...

Ritchie Bros.

Customer Service Representative

Flint, MI · On-site

$15.50 - $21.25/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

Ritchie Bros.

Customer Service Representative

Belleville, MI · On-site

$15 - $20.50/hr

The Customer Service Representative will provide exceptional customer service, answer inquiries ... dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access ...

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All JobsDealership Customer Service JobsDealership Customer Service Jobs in Michigan

Dealership Customer Service information

See Michigan salary details

$8

$16

$23

How much do dealership customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for dealership customer service in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Michigan?

For Dealership Customer Service jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Michigan look for?

The top searched job categories for Dealership Customer Service jobs in Michigan are:

What cities in Michigan are hiring for Dealership Customer Service jobs?

Cities in Michigan with the most Dealership Customer Service job openings:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

Service Director

Baker Auto Group

Grand Rapids, MI • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

At Baker Auto Group, our organization continues to grow and we are looking for the best-of-the-best to grow with us. We are seeking an experienced Service Director who can take over all facets of a service department and elevate the team to the highest level of performance. If you have a proven track record of maximizing Technician proficiency and
customer satisfaction, all while driving additional gross profit, your next job awaits!
What the right candidate brings to the table:
  • You've done this job before. You have the playbook and you know how to execute.
  • You have turned an average service department into a best-in-class money maker.
  • You are not the person needing the training, you are the person doing the training.
  • You know how to recruit, staff and motivate every person in the department.

Job Responsibilities:
Coaching and Leadership
  • Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
  • Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
  • Pushes accountability through all levels of the department; addresses under-performers with urgency.
  • Knows the developmental needs of team members; makes training a priority.
  • Is always recruiting, attracting top talent to the dealership.
  • Supports fellow managers with solutions that benefit the entire dealership.

Customer Satisfaction
  • Expects to lead in CSI performance and instills the same expectation in every team member.
  • Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
  • Uses customer feedback to identify deficiencies and implement corrective actions. Operational Excellence

Operational Excellence
  • Builds the optimal shop structure and work distribution processes for maximizing Technician productivity.
  • Develops and trains Advisors to achieve the very best RO Quantity and Quality.
  • Designs and implements processes that are clear, sustainable and drive the desired outcomes.
  • Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
  • Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
  • Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications:
  • 10 years of experience in the retail automotive service and parts business
  • 5 years of experience as a Service Manager/Director.
  • Experience with the CDK dealer management system is a bonus.
  • A current valid driver's license and insurability rating is required
  • High School Diploma or equivalent; College degree is preferred.

Benefits Include:
  • Company vehicle
  • Health, dental, life and vision insurance
  • 401(k)
  • Paid Time-Off
  • Continued professional development

Apply