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Dealership Customer Service Jobs in Georgia (NOW HIRING)

Carma Automotive Group

Be Seen First

Customer Service Representative - Automotive Dealership

Duluth, GA · On-site

$17 - $25/hr

Use our CRM system to track and manage customer interactions, ensuring timely follow-ups and excellent service. * Assist customers in person during dealership visits, providing the same high level of ...

Carma Automotive Group

Be Seen First

Customer Service Representative - Automotive Dealership

Duluth, GA · On-site

$17 - $25/hr

Use our CRM system to track and manage customer interactions, ensuring timely follow-ups and excellent service. * Assist customers in person during dealership visits, providing the same high level of ...

DealerFLEX

Courtesy Shuttle Driver

Chamblee, GA · On-site

$15/hr

Safely pick up and deliver vehicles to customers, dealerships, and vendors. * Communicate with the Service Manager and Service Director to coordinate vehicle transport. * Verify all paperwork ...

ESC Auto Group

Automotive Service Manager

Atlanta, GA · On-site

$60 - $80/hr

Customer Service * Assist in handling customer complaints and concerns. * Be aware of and track "comebacks" and make sure the problem is corrected to the customer and dealership's satisfaction.

asburyauto

Assistance Service Manager

Stonecrest, GA

Actively promote good morale and good relationships among the dealership associates. * Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI ...

asburyauto

Assistance Service Manager

Stonecrest, GA

Actively promote good morale and good relationships among the dealership associates. * Assist in training service staff in all aspects of customer service, effective communication, service sales, CSI ...

DealerFLEX

Dealership Courtesy Driver

Alpharetta, GA · On-site

$14 - $15/hr

This role is perfect for individuals who enjoy driving, have great attention to detail, and prioritize customer service and safety. As Dealership Courtesy Driver , you will be responsible for ...

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All JobsDealership Customer Service JobsDealership Customer Service Jobs in Georgia

Dealership Customer Service information

See Georgia salary details

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$15

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How much do dealership customer service jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for dealership customer service in Georgia is $15.87, according to ZipRecruiter salary data. Most workers in this role earn between $12.98 and $17.64 per hour, depending on experience, location, and employer.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Georgia?

For Dealership Customer Service jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Georgia look for?

The top searched job categories for Dealership Customer Service jobs in Georgia are:

What cities in Georgia are hiring for Dealership Customer Service jobs?

Cities in Georgia with the most Dealership Customer Service job openings:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 16% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $33,013 per year, or $15.9 per hour.

Customer Service Representative

Mercedes-Benz, Infiniti, Subaru Dealership Group

Alpharetta, GA • On-site

$15.25 - $20.75/hr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 18 days ago

Key responsibilities

  • Answer incoming phone calls and online chats to assist clients with scheduling service appointments, answer basic automotive questions, and connect clients to the appropriate department.

  • Make outbound calls to follow up on service campaigns, missed appointments, and customer satisfaction after service visits.

  • Accurately record information in computer applications and communicate potential issues to ensure a positive customer experience.

Job description

RBM OF ALPHARETTA MERCEDES-BENZ

RBM of Alpharetta is a luxury car dealership with a focus on providing excellent customer service to our clients by making sure we take GREAT care of our associates.  At RBM you can expect a positive company culture with a focus on creating work/life balance for our team members.  We know that happy employees make happy customers!

Proudly serving Alpharetta, Atlanta, Duluth, Roswell, Cumming, John's Creek, Buford, Woodstock, Canton, Forsyth, Fulton, Cobb, Gwinnett, Cherokee, and surrounding areas!

Employee benefits matter, so we offer a variety of company-paid and voluntary options to meet your needs.

  • Competitive total compensation package!
    • Get paid EVERY FRIDAY by direct deposit
    • Customer satisfaction bonuses
    • Paid holidays, sick time, and vacations – Start earning vacation time on your very 1st paycheck!
    • Paid training and Mercedes-Benz certification
    • Career paths in Sales or Service department
    • Dealership is closed Sundays so you can enjoy time with your family and friends
  • Insurance and retirement benefits available
    • Medical and dental coverage
    • Company contribution to Health Savings Account for eligible HDHP participants
    • Voluntary long-term and short-term disability insurance available
    • $25,000 company-paid life insurance for full-time employees (additional coverage available)
    • 401(k) retirement plan with company match
  • Employee discounts for parts, vehicle service, detail/carwash services, and vehicle purchases
  • Onsite parking

RBM of Alpharetta Mercedes-Benz  - Service Department BDC

Essential Job Functions:

We’re looking for a full-time Business Development Representative to join our service department team. The ideal candidate will have previous experience working in a dealership customer service and administrative role.

  • Answer incoming phone calls and online chats in order to: assist clients with scheduling quality service appointments, answer basic automotive questions, and connect clients to the correct party in the dealership.
  • Make outbound calls: for service campaigns, to clients who missed their scheduled appointment, and to clients who have recently been in for service to check on satisfaction.
  • Actively listen to our clients and their needs. Ask questions to determine the nature of mechanical problems, service needs, or issues.  Use dealership resources, good business judgment, and customer service skills to effectively solve problems.
  • Accurately record information in various computer applications during the appointment setting or issue resolution process. 
  • Proactively communicate potential issues with customers, advisors, technicians, management and other departments to provide the best possible customer experience. 
  • Preform daily deposit and reconcile accounting schedules for accuracy.
  • Abide by company policy, departmental best practices/procedures, and perform other duties as assigned.

Requirements and Qualifications:

  • Prior to being employed, applicants for employment must participate in RBM’s normal screening process which includes: completing a full employment application; satisfactory criminal, credit and driving records checks (where applicable); in-person interviews and other inquiries.
  • Authorized to work in the USA for any employer with a high school diploma (or equivalent).
  • Previous experience in a similar role with similar responsibilities.
  • Basic communication, problem solving skills, and mathematical skills using American units of measure.
  • Physical activities include: remain stationary and communicating via phone/text/email for long periods of time, operating office equipment, and repetitive motion.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

RBM of Alpharetta has a diverse Drug-Free workforce and is an Equal Opportunity Employer.

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