ZipRecruiter

Log In

1

Dealership Customer Service Jobs in Florida (NOW HIRING)

Sunshine Auto

Be Seen First

Customer Relations Consultant

Tallahassee, FL · On-site

$15 - $20/hr

Collaborate with management, service, and other dealership departments to provide a seamless customer experience. * Stay current on new and pre-owned inventory, manufacturer programs, incentives ...

Sunshine Auto

Be Seen First

Customer Relations Consultant

Tallahassee, FL · On-site

$15 - $20/hr

Collaborate with management, service, and other dealership departments to provide a seamless customer experience. * Stay current on new and pre-owned inventory, manufacturer programs, incentives ...

next page

Showing results 1-20

All JobsDealership Customer Service JobsDealership Customer Service Jobs in Florida

Dealership Customer Service information

See Florida salary details

$7

$14

$20

How much do dealership customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for dealership customer service in Florida is $14.05, according to ZipRecruiter salary data. Most workers in this role earn between $11.49 and $15.62 per hour, depending on experience, location, and employer.

What is a dealership customer service representative?

A Dealership Customer Service representative is a professional who works at an automotive dealership and serves as a primary point of contact for customers. Their responsibilities typically include answering customer inquiries, scheduling service appointments, assisting with vehicle sales or service processes, resolving complaints, and ensuring customer satisfaction throughout their experience at the dealership. They play a crucial role in maintaining positive relationships with customers and supporting the dealership’s reputation. Excellent communication, problem-solving, and organizational skills are essential for this role.

How does a dealership customer service representative typically interact with other departments to resolve customer issues?

Dealership Customer Service representatives frequently collaborate with departments such as sales, service, and finance to address customer concerns efficiently. For example, if a customer has a question about a vehicle repair, the representative will coordinate directly with the service team to gather accurate information and provide updates. This role often acts as a liaison, ensuring clear communication and prompt resolution for customers, which requires strong teamwork and multitasking skills. Regular cross-department meetings and shared digital platforms are commonly used to streamline these interactions.

What are the key skills and qualifications needed to thrive as a dealership customer service representative, and why are they important?

To thrive as a Dealership Customer Service representative, you need strong customer service skills, automotive industry knowledge, and at least a high school diploma or relevant experience. Familiarity with dealership management systems (DMS), CRM software, and scheduling tools is typically required. Excellent communication, problem-solving ability, and a positive attitude are standout soft skills in this role. These skills ensure customer satisfaction, efficient operations, and the development of long-term client relationships crucial for dealership success.

What is the difference between Dealership Customer Service vs Service Advisor?

AspectDealership Customer ServiceService Advisor
CredentialsHigh school diploma or equivalent; some certificationsHigh school diploma; automotive service certifications often preferred
Work EnvironmentDealerships, customer service desksService bays, repair shops, dealerships
Employer & IndustryAutomotive dealerships, retailAutomotive service departments, dealerships
Primary RoleAssist customers, handle inquiries, schedule appointmentsCommunicate repair needs, explain services, upsell repairs

Dealership Customer Service representatives focus on customer interactions and appointment scheduling, while Service Advisors handle technical explanations and repair recommendations. Both roles are essential in automotive dealerships but differ in technical involvement and responsibilities.

How can I work at a dealership customer service with no experience?

Dealership customer service roles often accept candidates with little or no experience, focusing on strong communication skills, a friendly attitude, and a willingness to learn. Entry-level positions may provide on-the-job training, and having basic computer skills or familiarity with dealership software can be helpful. Certifications are not typically required but can improve prospects for advancement.

What is a dealership customer service manager at a dealership?

A dealership customer service manager oversees the customer service department at a dealership, ensuring customer satisfaction and resolving issues related to vehicle sales, service, and repairs. They coordinate staff, handle customer complaints, and work to improve service processes, often using customer relationship management (CRM) tools. Strong communication, leadership skills, and knowledge of automotive services are essential for this role.

What are popular job titles related to Dealership Customer Service jobs in Florida?

For Dealership Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Dealership Customer Service jobs in Florida look for?

The top searched job categories for Dealership Customer Service jobs in Florida are:

What cities in Florida are hiring for Dealership Customer Service jobs?

Cities in Florida with the most Dealership Customer Service job openings:

Dealership Customer Service jobs near you
Infographic showing various Dealership Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $29,217 per year, or $14 per hour.

Customer Care Specialist

FIELDS BMW WINTER PARK

Winter Park, FL

$16 - $21.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 23 days ago

Job description

Fields BMW of Winter Park is seeking a positive team member to join our dynamic dealership to provide a luxury experience to both our internal and external customers! Our goal is to provide the best customer experience and create life-long relationships. 

Being family owned and operated, our culture and standards that define our day-to-day beliefs encompass our Fields Five: Safety, Integrity, Courtesy, Presentation, Efficiency. We have a common purpose to ensure transparency and a collaborative environment where team members are encouraged to express their ideas with a strong belief in promoting from within the organization.

This full time opportunity in a fast-paced call center supporting multiple luxury auto dealerships and will have flexible scheduling with bonus potential for appointments scheduled.

Responsibilities

  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms
  • Performance Metrics: Call quality, appointment accuracy, and customer satisfaction scores
  • Tools & Systems: Dealership CRM systems, scheduling software, and call center platforms

Inbound Calls

  • Schedule service appointments 
  • Assist with alternate transportation needs
  • Answer basic service and pricing questions
  • Provide parts and labor pricing information
  • Coordinate recall appointments
  • Direct customers to the correct department 

Outbound Calls

  • Perform friendly "missed appointment" service follow-up calls
  • Schedule recalls and tele-service
  • Contact customers regarding special parts orders

 Qualifications

  • Excellent communication and active listening skills
  • A genuine passion for helping customers
  • Comfort with computers and the ability to learn new systems quickly
  • A positive attitude and a team-first mindset

What We Offer

Benefits: Medical, Dental, Vision, Short- and Long-Term Disability, Paid Basic Life Insurance, 401(k) Plan, Personal Time Off, Paid Training, Employee vehicle purchase plans, Health and wellness and Sundays off.

Additionally

  • Supportive team environment that encourages growth and celebrates success
  • Opportunities for advancement within the Fields Auto Group
  • A culture built on respect, fairness, and open communication
  • The excitement of working with luxury automotive brands in a company that truly values people

Physical Demands: While performing the duties of this job, the employee is regularly required to sit, and talk or hear; frequently required to use hands to finger, handle or feel; occasionally required to stand, walk, reach with hands and arms; and stoop, kneel, crouch or crawl; must occasionally lift and/or move up to 20 pounds; specific vision abilities required by this job include close vision. 

Apply