Birmingham, AL · On-site
The ideal candidate is a strong leader with dealership service management experience who can develop teams, streamline processes, and grow the department. Key Responsibilities Department Operations
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Birmingham, AL · On-site
The ideal candidate is a strong leader with dealership service management experience who can develop teams, streamline processes, and grow the department. Key Responsibilities Department Operations
$60K - $80K/yr
Competitive Compensation Job Summary We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...
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$60K - $80K/yr
Competitive Compensation Job Summary We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...
Kenmore, WA · On-site
$60K - $80K/yr
Competitive Compensation Job Summary We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...
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Kenmore, WA · On-site
$60K - $80K/yr
Competitive Compensation Job Summary We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...
Madera, CA · On-site
We are seeking an experienced and motivated Service Manager to lead our dealership's service department. The Service Manager will be responsible for overseeing daily service operations, developing ...
Madera, CA · On-site
We are seeking an experienced and motivated Service Manager to lead our dealership's service department. The Service Manager will be responsible for overseeing daily service operations, developing ...
Madera, CA · On-site
Description We are seeking an experienced and motivated Service Manager to lead our dealership's service department. The Service Manager will be responsible for overseeing daily service operations ...
Madera, CA · On-site
Description We are seeking an experienced and motivated Service Manager to lead our dealership's service department. The Service Manager will be responsible for overseeing daily service operations ...
Richmond, VA · On-site
$5.5K - $13K/mo
Competitive Compensation Job Summary We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...
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Richmond, VA · On-site
$5.5K - $13K/mo
Competitive Compensation Job Summary We are looking for a Dealership Service Manager to join our team. The ideal candidate will have excellent communication and customer relationship skills, strong ...
Savannah, TN · On-site
Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...
Savannah, TN · On-site
Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...
Humboldt, TN · On-site
Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...
Humboldt, TN · On-site
Automotive Dealership Service Manager Position Summary The Service Manager is responsible for leading the service department's operations to ensure exceptional customer satisfaction, efficient ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Quick apply
We are looking for someone who has demonstrated success managing a dealership service department --someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department -someone who understands the importance of technician productivity, advisor performance, customer ...
Mount Hope, WV · On-site
We are looking for someone who has demonstrated success managing a dealership service department -someone who understands the importance of technician productivity, advisor performance, customer ...
Location: Jerry Seiner Dealerships Compensation: $120,000+ annually (performance-based) Jerry Seiner Dealerships is seeking an experienced Automotive Service Manager to lead a growing service ...
Location: Jerry Seiner Dealerships Compensation: $120,000+ annually (performance-based) Jerry Seiner Dealerships is seeking an experienced Automotive Service Manager to lead a growing service ...
Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share ...
Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share ...
Burlington, MA · On-site
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...
Burlington, MA · On-site
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...
Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share ...
Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share ...
Burlington, MA · On-site
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...
Quick apply
Burlington, MA · On-site
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...
Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share ...
Quick apply
Fidelity Dealer Services was created with the ambition to service every aspect of the Dealership. The goal was to gather a team of highly trained, extremely motivated account managers, who all share ...
Burlington, MA · On-site
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...
Burlington, MA · On-site
Greater Boston Area | High-Volume Import Dealership A growing, customer-focused automotive dealership is seeking an experienced Service Manager to lead a high-performing service department. This is ...
$33K - $40.8K
6% of jobs
$40.8K - $48.5K
11% of jobs
$52.3K is the 25th percentile. Wages below this are outliers.
$48.5K - $56.3K
16% of jobs
$56.3K - $64.1K
16% of jobs
The median wage is $64.4K / yr.
$64.1K - $71.9K
15% of jobs
$77.7K is the 75th percentile. Wages above this are outliers.
$71.9K - $79.6K
14% of jobs
$79.6K - $87.4K
9% of jobs
$87.4K - $95.2K
5% of jobs
$95.2K - $103K
4% of jobs
$103K - $110.7K
2% of jobs
$110.7K - $118.5K
1% of jobs
$33K
$70K
$118.5K
| Aspect | Dealer Service Manager | Service Advisor |
|---|---|---|
| Primary Role | Oversees service department operations, manages staff, and ensures customer satisfaction | Acts as the main point of contact for customers, explaining repairs and services needed |
| Required Credentials | Experience in automotive service, management skills, possibly certifications like ASE | Automotive knowledge, good communication skills, often ASE certification preferred |
| Work Environment | Service department management, administrative tasks, team leadership | Customer-facing, sales-oriented, diagnostic discussions |
| Industry Usage | Commonly found in dealerships, automotive service centers | Found in dealerships, repair shops, and service centers |
The Dealer Service Manager focuses on managing the entire service department, including staff and operations, while the Service Advisor primarily interacts with customers to explain repairs and recommend services. Both roles require automotive knowledge and customer service skills, but their responsibilities differ significantly within the dealership environment.
Full-time
Medical, Dental, Vision, PTO
Re-posted yesterday
We are seeking an experienced and results-driven Service Manager to lead daily operations in our brand-new, high-capacity Ford service facility. This position is responsible for managing the service department team, ensuring exceptional customer experiences, maximizing productivity and efficiency, and driving profitability while maintaining Ford brand standards. The ideal candidate is a strong leader with dealership service management experience who can develop teams, streamline processes, and grow the department.
Key Responsibilities
Department Operations
Oversee all daily operations of the service department in a high-volume Ford dealership
Ensure efficient workflow between advisors, technicians, dispatch, parts, and warranty
Monitor shop productivity, efficiency, and effective labor rate to drive profitability
Maintain proper staffing levels and technician utilization
Implement and maintain dealership service processes and operational standards
Customer Experience
Ensure an outstanding customer experience from write-up through vehicle delivery
Resolve escalated customer concerns professionally and promptly
Monitor CSI scores and implement strategies to improve customer satisfaction
Promote service retention and long-term customer relationships
Team Leadership & Development
Recruit, train, and develop service advisors, technicians, and support staff
Lead daily service meetings and performance reviews
Set clear performance expectations and accountability standards
Foster a culture of teamwork, efficiency, and continuous improvement
Financial Performance
Manage departmental budgets, labor gross, and expense control
Track key performance metrics including:
Effective Labor Rate (ELR)
Hours per Repair Order (HPRO)
Technician Productivity & Efficiency
Parts-to-Labor Ratio
Drive revenue growth through maintenance programs, service campaigns, and upsell opportunities
Compliance & Safety
Ensure compliance with Ford policies, warranty procedures, and dealership standards
Maintain OSHA safety requirements and a clean, organized shop environment
Oversee warranty administration and proper documentation
Qualifications
3+ years of automotive service department leadership experience (Ford experience preferred)
Strong knowledge of dealership service operations and fixed operations metrics
Proven ability to manage high-volume service departments
Excellent leadership, communication, and team development skills
Strong understanding of dealership management systems and service technology
Ability to analyze performance metrics and implement improvement strategies
Preferred Experience
Ford dealership experience
Experience managing a large or high-capacity service facility
Experience implementing service process improvements
What We Offer
Competitive compensation package (base salary + performance bonuses)
Opportunity to lead a brand-new, state-of-the-art Ford service facility
Health, dental, and vision insurance
Paid time off and holidays
Career advancement opportunities within a growing dealership organization
