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Automotive Call Center Representative Jobs (NOW HIRING)

Sioux Falls Ford

BDC Service Representative

Sioux Falls, SD · On-site

$15.50 - $20/hr

As an Automotive Call Center Representative/BDC Agent, you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high ...

Sioux Falls Ford

BDC Service Representative

Sioux Falls, SD · On-site

$15.50 - $20/hr

As an Automotive Call Center Representative/BDC Agent, you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

Business Development Representative - McLarty Daniel CDJRF Springdale, AR | Competitive Pay ... call center, sales, or customer service is a plus but not required Comfortable making outbound ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

Business Development Representative - McLarty Daniel CDJRF Springdale, AR | Competitive Pay ... call center, sales, or customer service is a plus but not required Comfortable making outbound ...

Sioux Falls Ford

BDC Service Representative

Sioux Falls, SD · On-site

$15.50 - $20/hr

As an Automotive Call Center Representative/BDC Agent, you will handle inbound/outbound calls and appointment setting for our service customers. We are looking for someone comfortable with high ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

Business Development Representative - McLarty Daniel CDJRF Springdale, AR | Competitive Pay ... call center, sales, or customer service is a plus but not required Comfortable making outbound ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

Business Development Representative - McLarty Daniel CDJRF Springdale, AR | Competitive Pay ... call center, sales, or customer service is a plus but not required Comfortable making outbound ...

McLarty Daniel

Automotive Call Center Rep

Springdale, AR · On-site

$14.25 - $17.75/hr

Business Development Representative - McLarty Daniel CDJRF Springdale, AR | Competitive Pay ... call center, sales, or customer service is a plus but not required Comfortable making outbound ...

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Automotive Call Center Representative information

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How much do automotive call center representative jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for automotive call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is an automotive call center representative?

An Automotive Call Center Representative is a customer service professional who handles inbound and outbound calls for automotive businesses, such as dealerships, repair shops, or car rental agencies. They assist customers with inquiries about services, schedule appointments, provide information about vehicles, process service requests, and resolve concerns or complaints. These representatives play a key role in ensuring customer satisfaction and supporting the daily operations of an automotive business.

What are the key skills and qualifications needed to thrive as an automotive call center representative?

To thrive as an Automotive Call Center Representative, you need strong customer service skills, automotive industry knowledge, and typically a high school diploma or equivalent. Familiarity with CRM software, call management systems, and dealership databases is often required. Excellent communication, active listening, and problem-solving abilities help representatives build rapport and handle customer inquiries efficiently. These skills ensure high customer satisfaction, accurate information delivery, and effective resolution of automotive-related concerns.

What are some common challenges faced by automotive call center representatives, and how can they be effectively managed?

Automotive Call Center Representatives often encounter high call volumes and must efficiently handle a wide range of customer inquiries, from scheduling service appointments to addressing complaints. Managing difficult customers or resolving complex issues under time pressure can be challenging. Effective time management, strong communication skills, and a thorough understanding of the dealership’s services help representatives provide excellent customer support. Additionally, ongoing training and collaboration with service advisors and sales teams can improve problem-solving and job satisfaction.
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Automotive Call Center Representative jobs near you

Automotive Service Call Center - Porsche Boston

asburyauto

Natick, MA

$45K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 22 days ago

Asbury Automotive rating

6.2

Company rating: 6.2 out of 10

Based on 85 frontline employees who took The Breakroom Quiz

101st of 156 rated car dealerships

Job description

Automotive Call Center Representative – Service BDC
Natick, MA | $45,000-$50,000 a year

For more than 39 years, Herb Chambers has been committed to delivering exceptional client experiences, and we know that starts with our most valuable asset—our people.

We're currently seeking Automotive Call Center Representatives to join our growing Centralized Service BDC in Natick.

As a Service BDC Representative, you'll be the first point of contact for our service clients, helping them schedule appointments, answer questions, and ensure every guest receives a guest-centric experience. Whether you're experienced in customer service or looking to start a new career, we'll provide the training, support, and tools you need to succeed.

If you're energetic, professional, and enjoy helping people in a fast-paced environment, we'd love to meet you!

What You'll Do

  • Answer a high volume of inbound service calls while making outbound follow-up calls to clients.
  • Schedule service appointments and provide information regarding availability.
  • Maintain accurate records of all customer interactions.
  • Follow our proven customer service processes and best practices.
  • Deliver exceptional customer service with professionalism, empathy, and enthusiasm.

What We're Looking For

  • Positive attitude and strong work ethic.
  • Excellent communication and customer service skills.
  • Basic computer proficiency.
  • Ability to multitask in a fast-paced environment.
  • Professional demeanor and appearance.
  • Previous customer service, retail, hospitality, call center, or automotive experience is helpful—but not required. We hire for attitude and train for success.

Why Herb Chambers?

Our mission is to create exceptional experiences for our guests while fostering a fun, supportive, and inclusive workplace where team members can grow personally and professionally.

What We Offer

  • Paid training with nationally recognized customer service programs.
  • Competitive compensation.
  • Medical (HMO & PPO), dental, vision, and life insurance.
  • 401(k) with company match.
  • Newly remodeled, state-of-the-art work environment.
  • Stable, supportive leadership team.
  • Employee discounts on vehicles, parts, and service.
  • Excellent opportunities for advancement within one of New England's largest automotive groups.

If you're looking for a company that invests in your success and offers real career growth, we'd love to hear from you.

Submit your resume today for a confidential interview!

INDSALESPAT

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About Asbury Automotive

Sourced by ZipRecruiter

Asbury Automotive Group, based in Duluth, GA, US, is an eminent player in the automotive industry. Founded in 1995, it has evolved into one of the largest automotive retail and service companies in the US as featured on their website, asburyauto.com. Specializing in automotive dealership and related services, the company’s product line ranges across an extensive array of new and used vehicles, offering vehicle financing and insurance, as well as parts and service. Their mission is centered on enhancing the car ownership experience through a strategic blend of best-in-class results, operational excellence, and superior customer satisfaction.

Industry

Automobile dealers

Company size

10,000+ Employees

Headquarters location

Duluth, GA, US

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