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Cx Strategy Jobs (NOW HIRING)

HLK

Director, CX Strategy

Saint Louis, MO

Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...

HLK

Director, CX Strategy

Saint Louis, MO · On-site

Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

New York, NY · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Medallia, Inc.

Senior CX Advisor

San Francisco, CA · On-site

$160K - $161K/yr

Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...

Medallia, Inc.

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...

Telus Digital

$140K - $200K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part ...

ServiceNow

Senior Director, CX Strategy

Santa Clara, CA · On-site

This role owns the strategy behind that answer. You will lead a small, senior team responsible for ... The CX investment agenda. Convert diagnosis into a ranked set of fixes with named owners outside ...

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Cx Strategy information

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How much do cx strategy jobs pay per year?

As of Sep 1, 2026, the average yearly pay for cx strategy in the United States is $100,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is CX strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

How does a CX strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a CX strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What does Cx Strategy mean?

Cx Strategy refers to Customer Experience Strategy, which involves planning and implementing approaches to improve how customers interact with a company or brand. It typically includes analyzing customer feedback, designing seamless service processes, and utilizing tools like customer journey mapping to enhance satisfaction and loyalty.
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Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 81% Physical, 5% Hybrid, and 14% Remote job distribution, with an average salary of $100,896 per year, or $48.5 per hour.

Director, CX Strategy

HLK

Saint Louis, MO

Full-time

Re-posted 9 days ago

Job description

Role Summary
The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned, and earned channels. This role leads CX strategy on client teams while also owning CX processes, people management, and functional leadership to ensure integrated, measurable, and outcome-driven marketing execution.

Key Responsibilities
CX Strategy & Functional Leadership

  • Lead the development of holistic CX strategies across paid, owned, and earned channels, aligned to client business objectives.
  • Define CX frameworks, processes, and standards that guide experience design, planning, and execution across the CX function.
  • Establish the strategic role of paid, earned, and owned channels within the customer journey and overall marketing approach.

Client Impact & CX Leadership

  • Serve as the primary CX strategic lead and partner for assigned clients.
  • Translate business objectives into CX activation plans (atlas), journey frameworks, and integrated channel strategies.
  • Define campaign success metrics, learning agendas, and measurable goals, ensuring they are trackable and aligned to business outcomes.

POE Orchestration & Briefing

  • Own briefing of paid media teams, clearly defining the role of paid media and success metrics for execution.
  • Brief earned media teams (social, PR, communications) to deliver tactical plans aligned to CX strategy.
  • Fully own owned channel strategy, including email journeys, website experience, content strategy, and lifecycle planning.

Team Leadership & Operational Excellence

  • Manage, mentor, and develop CX team members, providing clear direction, feedback, and growth pathways.
  • Ensure CX resources are effectively staffed and supported across client teams.
  • Partner with Media Planning and Operations leadership to ensure CX strategy is actionable, executable, and realized in market.

Experience

  • Minimum of 7 years of experience in strategic roles in agencies working across media, content, social and digital strategy
  • Experience leading teams and building relationships across an organization to increase opportunities for your team and the agency
  • Management experience including hiring, developing and mentoring talent to reach their potential
  • Strategy development experience across brand, social, digital and campaign ecosystem/tactical strategy
  • Strong understanding of how to pull brand strategy across every touchpoint of the customer journey
  • Experience and ability to amplify and extend creative ideas beyond traditional touchpoints

Apply