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Cx Strategy Jobs (NOW HIRING)

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

Kikoff

CX Strategy Manager

San Francisco, CA

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...

Kikoff

CX Strategy Associate

San Francisco, CA

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Unqork

CX Strategy & Operations Senior Analyst

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Brex

Manager, CX AI Strategy

New York, NY · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Unqork

OR

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Medallia

Senior CX Advisor

Mclean, VA · On-site

$138K - $138K/yr

Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...

Telus Digital

$140K - $200K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part ...

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...

Global Career Website

CX Strategy Senior Consultant

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

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All JobsCx Strategy Jobs

Cx Strategy information

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$54K

$100.9K

$150K

How much do cx strategy jobs pay per year?

As of Jul 22, 2026, the average yearly pay for cx strategy in the United States is $100,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What is Cx Strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

What does a CX strategist do?

A CX strategist develops and implements strategies to improve customer experience across touchpoints, focusing on increasing customer satisfaction and loyalty. They analyze customer feedback, utilize data analytics tools, and collaborate with cross-functional teams to enhance service quality and user engagement.

What are the key skills and qualifications needed to thrive as a CX Strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

What's a good job for overthinkers?

A role in CX Strategy involves analyzing customer data and developing long-term plans, which can suit overthinkers who enjoy problem-solving and strategic thinking. The job often requires strong analytical skills, attention to detail, and proficiency with tools like customer journey mapping software. It typically involves collaborative work and may require certifications in customer experience or related fields.

What is a CX strategy job description?

A CX (Customer Experience) strategy job involves developing and implementing plans to improve customer satisfaction, loyalty, and overall experience across touchpoints. The role typically requires skills in data analysis, customer journey mapping, and cross-functional collaboration, often utilizing tools like CRM software. Professionals in this field focus on aligning business goals with customer needs to drive retention and growth.

What jobs pay 4000 a week without a degree?

In the field of customer experience strategy, high-paying roles often require specialized skills and experience rather than a degree. Positions such as senior CX consultants or managers can sometimes earn around $4,000 weekly, especially in consulting firms or large organizations, but they typically demand extensive industry knowledge, certifications, and proven success in strategic planning and client management.

How does a Cx Strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.
More about Cx Strategy jobs
What cities are hiring for Cx Strategy jobs? Cities with the most Cx Strategy job openings:
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What job categories do people searching Cx Strategy jobs look for? The top searched job categories for Cx Strategy jobs are:
Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $100,896 per year, or $48.5 per hour.
CX Strategy Manager

CX Strategy Manager

Kikoff

San Francisco, CA • On-site

$175K - $200K/yr

Full-time

Posted 23 days ago

Job description

Kikoff: The Fintech Powering Financial Security at Scale
Kikoff is a profitable, pre-IPO fintech company on a mission to empower everyone to achieve financial security. With record revenue growth in 2025 and a unicorn valuation, we've built a suite of products that help millions of people build credit, access liquidity, and save money.
We're scaling fast. Join us if you want to build something meaningful and help millions of people move forward financially.
Why Kikoff:
This is a consumer fintech startup, and you will be working with serial entrepreneurs who have built strong consumer brands and innovative products. We value extreme ownership, clear communication, a strong sense of craftsmanship, and the desire to create lasting work and work relationships. Yes, you can build an exciting business AND have real-life real-customer impact.
CX Strategy Manager
About this role
As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and strategy that shape how customers interact with Kikoff-and how efficiently we support them.
This role directly influences company-level decisions around how customers access support, where to invest in experience improvements, and how to balance customer satisfaction, cost, and risk.
Role & responsibilities
AI Automation & CX Systems
  • Own chatbot and AI automation strategy (coverage, containment, escalation quality)
  • Expand automation beyond chatbots, including agent-assist / copilot systems and automated servicing workflows
  • Own the CX tooling ecosystem (Zendesk, workflows, CSAT systems, integrations) and evolve systems architecture as the company scales
  • Lead development of internal tools that significantly improve team efficiency and quality
CX Strategy, Measurement & Decision-Making
  • Define and own core CX metrics: contact rate (all channels), deflection, cost per contact, CSAT, and complaint volume
  • Build dashboards and establish consistent measurement frameworks across CX
  • Own and drive decisions on key CX levers using ROI frameworks
  • Analyze which customer issues and journeys most impact business outcomes (e.g., churn, complaints)
CX Gap Identification & Execution
  • Own cross-functional CX issues:
    • Complex trade-offs in onboarding, payments, and other core areas
    • Dead-end experiences where users fail silently
    • Root causes of complaints and regulatory risk
  • Drive cross-functional initiatives to resolve these issues and improve end-to-end customer experience
Team & Cross-functional Leadership
  • Hire, manage, and develop CX Strategy Associates
  • Partner x-functionally to improve efficiency and influence roadmap decisions
  • Serve as a leadership voice on CX systems and performance, guiding company-level decisions with data and insights
Expertise & experience required
  • 6-10 years experience in CX, Operations, Product Ops, Consulting, or similar roles
  • 2+ years of experience in a direct people management role, with a proven track record of leading teams of 2 or more individuals
  • Proven experience owning tooling, systems, or automation in a CX or operations environment
  • Strong analytical foundation and experience using metrics to drive decisions
  • Experience owning or influencing cost, efficiency, or volume-related metrics
  • Experience leading complex, cross-functional initiatives

Nice to have:
  • Experience with AI/chatbot platforms and automation systems
  • Deep familiarity with CX tooling (Zendesk or similar)
  • Experience in high-growth consumer companies
  • Experience improving efficiency metrics (deflection, cost per contact, etc.)

Base Range
$175,000-$200,000 USD
Equal Employment Opportunity Statement
Kikoff Inc. is an equal opportunity employer. We are committed to complying with all federal, state, and local laws providing equal employment opportunities and considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Please reference the following for more information.

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