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Cx Strategy Jobs in Massachusetts (NOW HIRING)

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid ...

Nexamp Inc.

CX Strategy & Initiatives Lead

Boston, MA · On-site

$120 - $145/hr

Nexamp Inc. is seeking a Manager of CX Strategic Initiatives in Boston to shape and operationalize strategic priorities across Customer Experience and Marketing. You will lead teams in executing high ...

Telus Digital

$140K - $200K/yr

Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business ... Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part ...

CenterWell

Pharmacy Senior CX Professional

Boston, MA · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Translate enterprise strategy into clear execution-level insights and improvement recommendations.

Spring Health

Director, CX Delivery (Alma)

Boston, MA · On-site

$230K/yr

Shape Functional Strategy & Operational Execution * Partner with CX leadership on the channel expansion strategy, leading our frontline teams through chat and phone expansion, creating clear ...

Imprivata

Senior Financial Analyst, CX & Renewals

Waltham, MA · On-site

$92K - $114K/yr

Job Summary The Senior Financial Analyst serves as a strategic Finance business partner to the Renewals and Customer Experience (CX) organizations, driving analytics that improve renewal execution ...

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All JobsCx Strategy JobsCx Strategy Jobs in Massachusetts

Cx Strategy information

See Massachusetts salary details

$59K

$110.2K

$163.8K

How much do cx strategy jobs pay per year?

As of Aug 26, 2026, the average yearly pay for cx strategy in Massachusetts is $110,191.00, according to ZipRecruiter salary data. Most workers in this role earn between $72,600.00 and $147,400.00 per year, depending on experience, location, and employer.

What is CX strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

How does a CX strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.

What are the key skills and qualifications needed to thrive as a CX strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What does Cx Strategy mean?

Cx Strategy refers to Customer Experience Strategy, which involves planning and implementing approaches to improve how customers interact with a company or brand. It typically includes analyzing customer feedback, designing seamless service processes, and utilizing tools like customer journey mapping to enhance satisfaction and loyalty.

What are popular job titles related to Cx Strategy jobs in Massachusetts?

For Cx Strategy jobs in Massachusetts, the most frequently searched job titles are:

What job categories do people searching Cx Strategy jobs in Massachusetts look for?

The top searched job categories for Cx Strategy jobs in Massachusetts are:

Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in Massachusetts as of August 2026, with employment types broken down into 93% Full Time, 5% Part Time, and 2% Contract. Highlights an 79% Physical, 6% Hybrid, and 15% Remote job distribution, with an average salary of $110,191 per year, or $53 per hour.

Associate Principal, CX Application Strategy

Telus Digital

On-site, Remote

$140K - $200K/yr

Full-time

Re-posted 16 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

98th of 225 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Associate Principal, CX Application Strategy, is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
We are seeking an agile, forward-thinking Associate Principal, CX Application Strategist, to drive digital and AI transformation initiatives across our global contact center operations.
Note: While this is a leadership-level role in our consulting practice, this is not a legacy systems role. We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of highly relevant experience) who understands the modern AI ecosystem (Conversational AI, LLMs, AI Agents) and can translate those capabilities into high-impact business outcomes.
Operating at the intersection of management consulting and solutions architecture, you will partner closely with CX strategy and AI product teams to move clients rapidly from concept to working proofs-of-concept. The ideal candidate has a "builder" mindset, a deep understanding of the modern tech stack, and the ability to confidently counsel enterprise clients on adopting cutting-edge CX innovations to redefine the future of customer experience.
Responsibilities
  • Bridge Strategy & Technology: Act as a strategic bridge between business goals and AI capabilities, defining UX features, AI agent-assist tools, and the success metrics for modern deployments.
  • Strategic Prototyping: Move clients beyond theoretical frameworks by designing AI-driven CX strategies and advising on pilot programs and implementation readiness.
  • Build Business Cases: Partner with Product, CCaaS, and Data & AI teams to design high-level architecture visions and build functional, strategic business cases for both modern AI tools and foundational contact center tech.
  • Drive Value: Identify, quantify, and prioritize tech/AI opportunities to radically enhance the customer experience, improve operational agility, and drive ROI.
  • Shape the Roadmap: Provide continuous, hands-on input into the CX Product roadmap, feeding new, cutting-edge product features back into CX strategy engagements.
  • Enable the Organization: Translate complex tech/AI architecture visions into actionable deployment plans and collaborate with cross-functional teams to keep go-to-market and sales collateral relevant.
  • Champion Innovation: Stay relentlessly up-to-date on emerging tech/AI trends in the contact center space (e.g., autonomous AI agents, LLM advancements), inspiring clients and internal teams with the "art of the possible."

Skills & Qualifications
  • Experience: 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role, ideally within a high-growth tech or AI-forward environment.
  • Tech Stack Fluency: Proficient in modern contact center ecosystems as an operator and/or implementation lead. Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM integrations.
  • The "Builder" Mindset: You thrive in ambiguity, move with velocity, and possess the agility to translate highly technical AI concepts into clear, actionable business strategies for non-technical stakeholders.
  • Analytical Rigor: Strong strategic and analytical skills, with a proven ability to quantify the business value and ROI of tech/AI solutions.
  • Executive Communication: Excellent verbal and written communication skills; you can effortlessly pivot from a technical architecture discussion to an executive board presentation.
  • Curiosity: Deep intellectual curiosity and a genuine passion for the 'latest and greatest' improvements in digital CX and AI.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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