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Cx Strategy Jobs (NOW HIRING)

Apex IT

Oracle CX Data Architect

$65.25 - $84/hr

Design and implement the overall data architecture strategy for Oracle CX applications (e.g., Oracle CX Sales, Service, Marketing, etc.) ensuring alignment with business objectives. * Develop ...

Dandy

Senior Manager, CX Systems & IT

New York, NY · On-site

$147K - $179K/yr

You will own the strategy, execution, and continuous optimization of our enterprise CX systems (Zendesk and Snapcall) while partnering closely with Product and Engineering to build a next-generation ...

New

MAP

Experience Strategy Manager

Austin, TX · On-site

Fostering collaboration across disciplines (creative, CX/UX, tech, and data) to ensure strategic ... recommendations are seamlessly brought to life. * Presenting to and influencing senior client ...

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Cx Strategy information

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$54K

$100.9K

$150K

How much do cx strategy jobs pay per year?

As of Jul 23, 2026, the average yearly pay for cx strategy in the United States is $100,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What is Cx Strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

What does a CX strategist do?

A CX strategist develops and implements strategies to improve customer experience across touchpoints, focusing on increasing customer satisfaction and loyalty. They analyze customer feedback, utilize data analytics tools, and collaborate with cross-functional teams to enhance service quality and user engagement.

What are the key skills and qualifications needed to thrive as a CX Strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

What's a good job for overthinkers?

A role in CX Strategy involves analyzing customer data and developing long-term plans, which can suit overthinkers who enjoy problem-solving and strategic thinking. The job often requires strong analytical skills, attention to detail, and proficiency with tools like customer journey mapping software. It typically involves collaborative work and may require certifications in customer experience or related fields.

What is a CX strategy job description?

A CX (Customer Experience) strategy job involves developing and implementing plans to improve customer satisfaction, loyalty, and overall experience across touchpoints. The role typically requires skills in data analysis, customer journey mapping, and cross-functional collaboration, often utilizing tools like CRM software. Professionals in this field focus on aligning business goals with customer needs to drive retention and growth.

What jobs pay 4000 a week without a degree?

In the field of customer experience strategy, high-paying roles often require specialized skills and experience rather than a degree. Positions such as senior CX consultants or managers can sometimes earn around $4,000 weekly, especially in consulting firms or large organizations, but they typically demand extensive industry knowledge, certifications, and proven success in strategic planning and client management.

How does a Cx Strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.
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Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $100,896 per year, or $48.5 per hour.
Oracle CX Data Architect

Oracle CX Data Architect

Apex IT

Remote

$65.25 - $84/hr

Full-time

Posted yesterday

Job description

Job Summary
We are seeking a skilled and experienced CX Data Architect with expertise in Oracle CX Data Models, Oracle CX tools, and large-scale data conversion for customer experience (CX) applications.
About Apex IT:
Apex IT is a global consulting firm that provides award-winning services to transform the customer, employee, and student experiences. Since 1997, our Salesforce and Oracle experts have provided a full range of enterprise solutions including CRM and related applications that support sales, marketing, and service; financial reporting; HR; and Business Intelligence. As a remote company, we have top talent all over the United States and India and are continuously growing. We provide our team with a flexible work-life balance in addition to the traditional benefits.
Job Title: Oracle CX Data Architect
Classification: Exempt under the Fair Labor Standards Act (FLSA)
Reports to: President
Work Location/Travel: Work is remote or on-site at client location. Percentage of travel to client sites, where the travel occurs, such as locally or in specific countries or states, and whether the travel is overnight, varies.
Job Summary:
The CX Data Architect has expertise in Oracle CX Data Models, Oracle CX tools, and large-scale data conversion for customer experience (CX) applications. The ideal candidate will play a critical role in shaping and optimizing our CX data architecture, ensuring efficient and effective data conversion, integration, and management across Oracle CX platforms. This is an exciting opportunity for someone passionate about designing data-driven solutions that improve customer interactions and drive business value.
Essential Functions:
CX Data Architecture Design:
  • Design and implement the overall data architecture strategy for Oracle CX applications (e.g., Oracle CX Sales, Service, Marketing, etc.) ensuring alignment with business objectives.
  • Develop scalable, efficient, and secure data models that enhance data management for CX systems.
  • Define best practices for data governance, integration, and quality assurance in Oracle CX environments.

Data Conversion & Migration:
  • Lead large-scale Oracle CX data conversion projects, including extraction, transformation, and loading (ETL) of data from legacy systems to Oracle CX platforms.
  • Collaborate with cross-functional teams to map legacy data to the Oracle CX data model, ensuring data consistency and integrity throughout the migration process.
  • Provide technical leadership for resolving complex data issues related to migration and conversion.

Integration with Oracle Tools & Systems:
  • Implement and optimize integration of Oracle CX data models with other Oracle tools and platforms, such as Oracle ERP, Oracle HCM, and third-party applications.
  • Develop ETL processes for moving data between Oracle CX applications and external systems, ensuring data consistency and availability.

Data Quality & Governance:
  • Enforce data governance policies and standards to ensure high-quality and compliant CX data.
  • Collaborate with business stakeholders to define data quality requirements and monitor data performance.
  • Establish data validation and testing frameworks to guarantee data integrity and accuracy across all CX platforms.

Collaboration & Stakeholder Engagement:
  • Work closely with business users, IT teams, and other stakeholders to understand business requirements and translate them into data solutions that align with the Oracle CX strategy.
  • Provide technical expertise and guidance on Oracle CX data models to development, integration, and analytics teams.
  • Lead workshops and knowledge-sharing sessions to elevate team proficiency with Oracle CX data models and tools.

Continuous Improvement & Optimization:
  • Stay current with the latest Oracle CX product updates, features, and best practices.
  • Continuously evaluate data management processes and propose improvements to enhance system performance and user experience.
  • Identify opportunities for automation and data-driven insights to streamline processes and drive business outcomes.

Duties/Responsibilities:
• Maintain and pursue continuing education opportunities, such as training and certification exams.
• Participate on internal projects.
• Provide expertise and help to others, as needed, on projects.
• Performs other duties as assigned.
Competency:
Strong expertise in Oracle CX data models, architecture, and tools (e.g., Oracle CX Cloud, Oracle Sales Cloud, Oracle Service Cloud, Oracle Marketing Cloud).
• Extensive experience with Oracle data conversion methodologies, ETL tools, and data migration techniques.
• Proficiency in SQL, PL/SQL, and Oracle Cloud infrastructure (OCI).
• Familiarity with Oracle Integration Cloud (OIC) or Oracle Data Integrator (ODI).
• Solid understanding of data governance, security, and compliance standards in Oracle environments.
• Thorough understanding of information technology procedures and practices.
• Willingness to get hands on with the product.
• Excellent verbal and written communication skills
• Excellent analytical, logical thinking, and problem-solving skills.
• Proficient with, or able to quickly become proficient with, a range of general and specialized applications, software, and hardware used in the organization and the industry.
• Proficient with Microsoft Office Suite or related software.
Supervisory Responsibilities:
• May assist with training members of the technical staff.
• May conduct interviews.
• Assigns duties and responsibilities and oversees workflow of project staff.
• May conduct project performance evaluations that are timely and constructive.
Work Environment:
The work environment is remote or on-site at a client location. While remote, employees are expected to provide office space for themselves with a professional background (including virtual backgrounds) and noise level. A reliable and consistent internet connection is required.
Position Type and expected hours of work:
• Full time work during Apex IT business hours and, at times, outside of business hours, if required.
Required Education and Experience:
• Bachelor's or Master's degree in Computer Science, Information Systems, or a related field.
• 7+ years of experience in data architecture, data modeling, and data management, with a focus on Oracle CX applications.
• Proven experience leading large-scale data migration and conversion projects for Oracle CX environments (e.g., Oracle Sales, Service, Marketing Cloud).
Preferred Education and Experience:
• Oracle Certified Professional (OCP) in Oracle Cloud or Oracle CX solutions.
• Oracle Data Management or Data Architecture certifications.
Apply online or send your resume to recruiting@apexit.com

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