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Cx Strategy Jobs in Colorado (NOW HIRING)

Runna

Customer Experience Team Lead

Denver, CO · On-site

You will also play a key role in shaping and executing the CX strategy by identifying customer trends, improving processes, and elevating communication standards. Working closely with cross ...

Gusto

People Partner Lead, CX

Denver, CO · On-site

$158.30 - $195.24/hr

You don't identify primarily as a strategist. You identify as someone who gets things done, and ... Build trusted partnerships with CX VPs and the CX Leadership Team -- understanding org dynamics ...

CenterWell

Pharmacy Senior CX Professional

Denver, CO · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Translate enterprise strategy into clear execution-level insights and improvement recommendations.

Centerwell

Pharmacy Senior CX Professional

Denver, CO · On-site

Become a part of our caring community The Pharmacy Senior Consumer Experience (CX) Professional ... Translate enterprise strategy into clear execution-level insights and improvement recommendations.

Spring Health

Director, CX Delivery (Alma)

Denver, CO · On-site

$218K/yr

Shape Functional Strategy & Operational Execution * Partner with CX leadership on the channel expansion strategy, leading our frontline teams through chat and phone expansion, creating clear ...

Pwc

CSX - Manager, Contact Center Transformation

Denver, CO · On-site

$99K - $232K/yr

... CX) Strategy and Customer Journey Analysis - Utilizing Business Process Improvement techniques to enhance customer satisfaction - Excelling in Customer Relationship Management and Customer Retention ...

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Cx Strategy information

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What is CX strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

What are the key skills and qualifications needed to thrive as a CX strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

Do Cx Strategy jobs require a degree?

Many Cx Strategy roles prefer candidates with a bachelor's degree in fields such as business, marketing, or related areas, but relevant experience, skills in customer experience tools, and strategic thinking can also be valuable. Some positions may accept candidates with equivalent work experience or certifications in customer experience management. Educational requirements vary depending on the company and level of the role.

How does a CX strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.
What are popular job titles related to Cx Strategy jobs in Colorado? For Cx Strategy jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Cx Strategy jobs in Colorado look for? The top searched job categories for Cx Strategy jobs in Colorado are:
What cities in Colorado are hiring for Cx Strategy jobs? Cities in Colorado with the most Cx Strategy job openings:
Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in Colorado as of August 2026, with employment types broken down into 1% Internship, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution.

Customer Experience Team Lead

Runna

Denver, CO • On-site

Other

Medical, Dental, Vision, Retirement

Re-posted 13 days ago

Job description

We're putting together a talented team to build the #1 training platform for Runners
We help everyday runners become outstanding by building an incredible app providing world-class training, coaching and community for everyone, whether you're improving your 5k time or training for your first marathon.
We're growing extremely fast! In November 2023 we closed a $6.5M funding round led by JamJar with participation from Eka Ventures, Venrex and Creator Ventures. In 2024, we were selected by Apple as one of three global finalists for the iPhone app of the year, reflecting the innovation and impact of what we've built & in 2025 we were acquired by Strava!
Our ambition is huge: to become the go-to global leading training platform for millions of runners everywhere. We're growing with purpose and looking for people who want to build something meaningful with lasting impact. With the recent acquisition by Strava accelerating our journey, now is a really magical time to join.
About This Role
This role leads the US Customer Experience team within General Support, focusing on delivering a high-quality, consistent, and scalable customer experience. You will manage and develop a team of associates, drive performance through clear metrics like CSAT and NPS, and ensure day-to-day operations run smoothly. The role combines hands-on leadership with strategic thinking, requiring you to balance team development, operational execution, and customer satisfaction.
You will also play a key role in shaping and executing the CX strategy by identifying customer trends, improving processes, and elevating communication standards. Working closely with cross-functional teams, you'll ensure customer insights are translated into meaningful product and experience improvements. This is a high-impact role with strong growth potential, offering the opportunity to scale a team and influence the overall customer journey.
What You'll Do
  1. Lead & Elevate the Customer Experience Team in the US
  • Lead the Customer Experience team in the US, setting the vision for how we deliver exceptional, consistent, and scalable customer interactions across all touchpoints
  • Manage and develop a team of Customer Experience Associates, providing strategic guidance, coaching, and performance management to ensure high-quality engagement and long-term growth
  • Build a strong, customer-first culture grounded in empathy, accountability, and continuous improvement

  1. Support Customer Experience Performance & Operations
  • Track and monitor key CX metrics (CSAT, NPS, response quality), using insights to identify trends and highlight opportunities for improvement across the customer journey
  • Maintain visibility into day-to-day operations, ensuring strong coverage, timely responses, and a consistently high-quality customer experience
  • Identify recurring themes and friction points in customer interactions, and contribute to actionable improvements in processes, workflows, and experience delivery

  1. Support Customer Insights & Experience Improvement
  • Surface customer insights and identify recurring themes to help refine CX processes, communication standards, and workflows
  • Contribute to initiatives that improve customer satisfaction, onboarding, retention, and overall lifecycle experience
  • Ensure customer feedback is consistently captured, organized, and shared with relevant stakeholders to support informed decision-making

  1. Handle Escalations & Experience Design
  • Act as a point of escalation for more complex or sensitive technical issues, supporting the team in troubleshooting and resolution
  • Ensure issues are clearly documented and passed to the appropriate teams when needed, maintaining a structured and efficient escalation process
  • Continuously improve customer communication standards, ensuring clarity, consistency, and tone across all interactions

  1. Support US CX Operations & Growth
  • Support hiring and onboarding for the US Customer Experience team, helping new team members ramp effectively and integrate into established ways of working
  • Contribute to improving processes, workflows, and documentation to enhance team efficiency, consistency, and scalability within US operations
  • Assist in evaluating and optimizing tools and systems that support team productivity and the overall customer experience

What You'll Bring to the Team
  1. Leadership & Customer Experience Expertise
  • 3+ years of experience in customer experience, customer success, or support leadership roles, with a track record of managing and scaling high-performing teams
  • Strong ability to balance strategic thinking with operational execution
  • Exceptional communication skills, with the ability to influence stakeholders and represent the customer at all levels of the organization

  1. Operational & Strategic Excellence
  • Proven ability to define, measure, and improve CX performance through data-driven decision-making
  • Strong organizational skills, with experience managing multiple priorities, programs, and stakeholders simultaneously
  • Experience building and optimizing processes in fast-paced, scaling environments

  1. Customer-Centric & Insight-Driven Mindset
  • Deep understanding of customer needs and behaviors, with the ability to identify patterns and drive meaningful improvements
  • Comfortable working with ambiguity and leading through change
  • Strong problem-solving skills with a focus on proactive, experience-driven solutions rather than reactive support

  1. Tools & Systems
  • Experience with customer communication and collaboration tools such as Intercom, Slack, Notion, Jira, and Google Workspace
  • Familiarity with CX platforms, feedback tools, and CRM systems (intercom preferred)

Benefits
We're offering a salary of $92,800 - $98,500, plus participation in Strava's long-term incentive (stock) programs. Overview of our benefits is below:
We're also committed to continually evolving our benefits to support you as we grow. Here is a brief overview what we currently offer in the USA S
  1. Flexible working - we typically spend 3 days a week together in the office.
  2. 25 days holiday, plus bank holidays
  3. Free Runna & Strava subscriptions for you and 3 of your friends (get ready to be your friends fave person or save them for holiday presents!)
  4. Headspace membership
  5. Money every year to spend on gear, events and the gym!
  6. Health insurance (including Dental and Vision) and workplace 401K scheme.
  7. Modern Health is a mental wellness platform and app that combines technology with professional support to improve mental well-being and reduce stress
  8. Carrot fertility support - this benefits provider can provide inclusive fertility, hormonal health, and family-forming benefits to our global employee population and takes the burden off what we know can be a stressful process.
Please see more info on our amazing benefits here: Benefits at Runna
Our Interview process
Our aim is to keep the interview process as straightforward and enjoyable as possible, and will consist of the following stages:
  1. Introductory chat with Josh, Talent Partner (20-minute video call)
  2. Take Home Task and second round task interview with Sina (Head of Customer Experience) and Chris (UK Customer Experience Lead) (60 minutes video call)
  3. Final round with Sina (Head of Customer Experience) and another CX team member (30 minute video call)

Please let us know if there's anything we can do to better accommodate you throughout the interview process - this can be from scheduling interviews around childcare commitments to accessibility requirements. We want you to show your best self in the process, so please speak to your Talent Partner!

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