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Cx Strategy Jobs in Colorado (NOW HIRING)

World Wide Technology

$65K - $80K/yr

It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for ...

New

Stable

Customer Support Specialist

Denver, CO · On-site

$50K - $65K/yr

Providing an amazing customer experience is one of our core strategies for growth and ... As part of our growing Customer Experience (CX) team your primary responsibilities will be to ...

World Wide Technology

$65K - $80K/yr

It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for ...

New

World Wide Technology

$65K - $80K/yr

It is a rewarding way to ensure that our relationships continue to foster quality business outcomes and our customers view us as their strategic advisors. CX is also a thriving area of growth for ...

New

Nextiva

Territory Partner Manager (West)

Denver, CO

Travel: 50-75% Qualifications: * 2+ years of channel sales experience, ideally within the CCaaS/CX industry. * Proven ability to coach, motivate, and retain strategic partners with demonstrable ...

Pwc

Oracle CPQ - Senior Manager

Denver, CO

$124K - $280K/yr

... strategies for effective revenue management using Zuora Revenue and Oracle Product Data Hub - Promoting service excellence and customer experience (CX) in client engagements - Validating compliance ...

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Showing results 21-40

All JobsCx Strategy JobsCx Strategy Jobs in Colorado

Cx Strategy information

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What is CX strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

What are the key skills and qualifications needed to thrive as a CX strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

Do Cx Strategy jobs require a degree?

Many Cx Strategy roles prefer candidates with a bachelor's degree in fields such as business, marketing, or related areas, but relevant experience, skills in customer experience tools, and strategic thinking can also be valuable. Some positions may accept candidates with equivalent work experience or certifications in customer experience management. Educational requirements vary depending on the company and level of the role.

How does a CX strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.
What are popular job titles related to Cx Strategy jobs in Colorado? For Cx Strategy jobs in Colorado, the most frequently searched job titles are:
What job categories do people searching Cx Strategy jobs in Colorado look for? The top searched job categories for Cx Strategy jobs in Colorado are:
What cities in Colorado are hiring for Cx Strategy jobs? Cities in Colorado with the most Cx Strategy job openings:
Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in Colorado as of August 2026, with employment types broken down into 1% Internship, 90% Full Time, 7% Part Time, and 2% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution.

Google CCAI (Contact Center AI) & GECX Developer at Denver, CO (Onsite)

Wiselink Global Inc

Denver, CO • On-site

Other

Posted 5 days ago

Job description

Job Title: Google CCAI (Contact Center AI) & GECX Developer

Location: Denver, CO (Onsite)

Long Term Contract

Job Summary

We are seeking a highly skilled Google CCAI and GECX Developer with hands-on experience in designing, developing, and implementing enterprise-grade Conversational AI solutions using the Google Cloud ecosystem. The ideal candidate will have expertise in Dialogflow CX, GECX Playbooks, Conversational AI, Python-based integrations, API orchestration, and cloud-native application development. Experience in contact center transformation, virtual agent modernization, and migration projects from legacy IVR/chatbot platforms to Google CCAI/GECX is highly preferred.

Key Responsibilities

Conversational AI Development

  • Design, develop, and maintain intelligent virtual agents using Google Dialogflow CX and Google Contact Center AI (CCAI).
  • Build voice and chat automation solutions for customer service, sales, technical support, billing, payments, account management, and other contact-center use cases.
  • Configure and manage intents, entities, routes, flows, pages, fulfillment, session parameters, and event handlers.
  • Develop reusable conversation components and enterprise chatbot frameworks.

GECX / Generative AI Implementation

  • Design and develop Google GECX (GenCX) Playbooks utilizing Large Language Models (LLMs).
  • Implement generative AI-powered customer journeys leveraging Gemini and Vertex AI services.
  • Build and optimize prompts, grounding strategies, response generation logic, and conversational guardrails.
  • Perform prompt engineering, prompt evaluation, and conversation tuning activities.

Integration & Backend Development

  • Develop Python-based webhooks and fulfillment services.
  • Integrate conversational solutions with enterprise applications using REST APIs, gRPC services, middleware platforms, and cloud services.
  • Implement secure authentication mechanisms including OAuth, JWT, and API key-based integrations.
  • Build orchestration layers for customer profile retrieval, account validation, transaction processing, and backend workflows.

Migration & Modernization Projects

  • Participate in migration initiatives involving:
    • Legacy IVR to Google CCAI migration
    • Dialogflow ES to Dialogflow CX migration
    • Chatbot platform migration to Google Conversational AI
    • Legacy rule-based bots to Generative AI-based virtual agents
  • Analyze existing conversation flows, intents, call-routing logic, and backend integrations.
  • Execute migration assessments, solution mapping, conversation redesign, and deployment activities.
  • Support data migration, knowledge migration, and conversational experience modernization efforts.

DevOps & Production Support

  • Manage source code repositories using Git-based version control systems.
  • Support CI/CD deployment pipelines across development, testing, staging, and production environments.
  • Troubleshoot production issues and implement root-cause analysis.
  • Conduct regression testing, performance validation, and release management activities.

Required Technical Skills

Google CCAI Technologies

  • Google Contact Center AI (CCAI)
  • Dialogflow CX
  • Conversational AI
  • Virtual Agent Development
  • Contact Center Automation

GECX / Generative AI

  • Google GenCX / GECX Playbooks
  • Gemini Models
  • Vertex AI
  • Prompt Engineering
  • Prompt Evaluation
  • LLM Integrations
  • AI Agent Design

Development

  • Python
  • REST APIs
  • gRPC
  • Webhook Development
  • Microservices Architecture

Cloud Technologies

  • Google Cloud Platform (Google Cloud Platform)
  • Cloud Functions
  • Cloud Run
  • BigQuery
  • Vertex AI
  • Pub/Sub
  • Cloud Storage

Database & Tools

  • SQL
  • Postman
  • GitHub
  • GitLab
  • JIRA

Preferred Skills

  • Experience with telecom, banking, healthcare, retail, or customer service contact centers.
  • Knowledge of speech analytics and conversational analytics.
  • Hands-on experience with RAG (Retrieval Augmented Generation) architectures.
  • Experience with LangChain, LangGraph, AI agents, and Agentic AI frameworks.
  • Exposure to omnichannel customer engagement platforms.
  • Understanding of IVR call flows, contact center operations, and customer experience transformation programs.

Preferred Migration Experience

Candidates with experience in any of the following will be strongly preferred:

  • Genesys to Google CCAI migration
  • NICE CXone to Google CCAI migration
  • Amazon Connect to Google CCAI migration
  • Legacy IVR modernization programs
  • Dialogflow ES to CX migration
  • Traditional chatbot to Generative AI bot transformation
  • Knowledge base migration and conversational redesign initiatives
  • Contact center cloud migration programs

Certifications (Preferred)

  • Google Professional Cloud Architect
  • Google Professional Cloud Developer
  • Google Cloud Digital Leader
  • Google Generative AI Certifications
  • Google Contact Center AI Certifications

Apply