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Cx Strategy Jobs (NOW HIRING)

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...

Global Career Website

CX Strategy Senior Consultant

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

San Francisco, CA · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

New York, NY · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

Drive modern CX strategy for SMB and Micro SMB segments* Increase adoption of self-service and AI-assisted interactions* Balance automation with high-value human engagement## ## CX KPI Ownership ...

GitLab

Director, Customer Experience Strategy

An overview of this role As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and ...

NICE

OR

... CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and ... Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering ...

NICE

Director, Business Consulting, VRS, CX

... CX landscape. The ideal candidate brings strong consulting expertise, business acumen, and ... Strategic Consulting & Advisory Services - Managing consultants who are responsible for delivering ...

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Showing results 21-40

All JobsCx Strategy Jobs

Cx Strategy information

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$54K

$100.9K

$150K

How much do cx strategy jobs pay per year?

As of Aug 12, 2026, the average yearly pay for cx strategy in the United States is $100,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What is CX strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

What are the key skills and qualifications needed to thrive as a CX strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

Do Cx Strategy jobs require a degree?

Many Cx Strategy roles prefer candidates with a bachelor's degree in fields such as business, marketing, or related areas, but relevant experience, skills in customer experience tools, and strategic thinking can also be valuable. Some positions may accept candidates with equivalent work experience or certifications in customer experience management. Educational requirements vary depending on the company and level of the role.

How does a CX strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.
More about Cx Strategy jobs
What cities are hiring for Cx Strategy jobs? Cities with the most Cx Strategy job openings:
What states have the most Cx Strategy jobs? States with the most job openings for Cx Strategy jobs include:
What job categories do people searching Cx Strategy jobs look for? The top searched job categories for Cx Strategy jobs are:
Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 91% Full Time, 5% Part Time, and 3% Contract. Highlights an 81% Physical, 6% Hybrid, and 13% Remote job distribution, with an average salary of $100,896 per year, or $48.5 per hour.

CX Strategy Senior Consultant

Global Career Website

OR • On-site, Remote

Full-time

Medical, PTO

Re-posted 28 days ago

Job description

About Astound Digital

At Astound Digital, we are pioneers in the digital landscape, dedicated to transforming how the world interacts with technology, data, and creativity. Our role as trusted advisors in the digital landscape empowers the world's most innovative brands with frictionless, end-to-end customer experiences. We are known for our comprehensive solutions, proven expertise, and collaborative, nimble approach that instills confidence in our clients. We embrace the power of Artificial Intelligence (AI) to drive innovation, efficiency, and better outcomes for our clients and employees. Join us to navigate and lead in the ever-changing digital world, where your impact will extend beyond the ordinary.

Job Purpose

Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap between complex business goals and technical CRM execution, focusing on driving innovation and efficiency through AI-powered, frictionless customer experiences. The ideal candidate is a strategic thinker capable of leading large-scale digital transformations and delivering quantifiable benefits to global brands.

Key Responsibilities
  • Develop and implement CRM strategies and roadmaps that align with clients' business goals and objectives. Identify opportunities for improvement and innovation within CRM processes.
  • Serve as the functional lead in CRM initiatives, ensuring that the CRM system aligns with business needs and processes. Translate business requirements into functional specifications.
  • Lead and facilitate functional workshops with cross-functional teams to gather requirements, define project scope, and ensure alignment on objectives.
  • Engage with business stakeholders to understand their needs, provide expert advice, and ensure their requirements are incorporated into CRM solutions. Build and maintain strong relationships with key stakeholders.
  • Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. Monitor and analyze performance data to provide insights and recommendations for continuous improvement.
  • Stay abreast of the latest trends and developments in CRM technology and best practices. Provide thought leadership and insights to clients and internal teams.
  • Identify and define agentic use cases, develop supporting business cases and success metrics, and shape practical solution approaches aligned to business outcomes and platform consumption.
Qualifications and Skills
  • 5+ years of experience as a business architect or functional lead with a focus on CRM systems (e.g., Salesforce, Microsoft Dynamics).
  • Experience in process design, process improvement and with ability to demonstrate how you have driven quantifiable and tangible benefits from client engagements.
  • Experience with large transformation projects [digital, operational, IT, etc.]
  • Proven track record of successfully aligning CRM systems with business processes and strategies.
  • Strong understanding of CRM processes, including sales, marketing, customer service, and support.
  • Willingness to travel as required
  • Excellent facilitation and workshop management skills.
  • Exceptional stakeholder engagement and communication skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a collaborative team.
What we offer in return
  • Global Collaboration: The opportunity to work daily with diverse and talented professionals across the globe.
  • Off-the-Charts Career Growth: lear career path and a performance review system, career coaching, training and certifications, mentoring and knowledge sharing.
  • Well-being Is Top Priority: Parental leave, paid time off, comprehensive health and medical plans.
  • Real Work-Life Balance: Dependent on location, we offer remote, in-office, or hybrid working modes; flexible hours; work-life balance support on every stage and level.
Why work for Astound Digital?

Whether you're working directly with our world-renowned clients or with your Astound colleagues from around the globe, you will shape the future of digital commerce, using emerging technologies and innovative approaches.

Grow your career with Astound Digital, and discover exciting opportunities while doing the work you love!

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