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Cx Strategy Jobs (NOW HIRING)

Brex

Manager, CX AI Strategy

Seattle, WA · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

San Francisco, CA · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

New York, NY · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...

GitLab

Director, Customer Experience Strategy

An overview of this role As the Director, Customer Experience (CX) Strategy at GitLab, you will lead the team responsible for shaping the strategic direction of our post-sales organization and ...

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All JobsCx Strategy Jobs

Cx Strategy information

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$54K

$100.9K

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How much do cx strategy jobs pay per year?

As of Jul 22, 2026, the average yearly pay for cx strategy in the United States is $100,896.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $135,000.00 per year, depending on experience, location, and employer.

What is the difference between Cx Strategy vs Customer Experience Analyst?

AspectCx StrategyCustomer Experience Analyst
Required CredentialsTypically requires a degree in business, marketing, or related field; certifications in CX or UX are a plusUsually holds a degree in marketing, business, or data analysis; certifications in CX or data analytics are common
Work EnvironmentStrategic planning teams, senior management, cross-departmental collaborationData analysis, customer feedback collection, reporting, and insights generation
Employer & Industry UsageUsed across industries to develop long-term CX strategiesFound in customer service, marketing, and analytics departments within various industries

The main difference is that Cx Strategy focuses on developing and implementing overall customer experience strategies, while a Customer Experience Analyst concentrates on analyzing customer data and feedback to inform those strategies. Cx Strategists set the vision, whereas Customer Experience Analysts provide the insights to achieve it.

What is Cx Strategy?

Cx Strategy, or Customer Experience Strategy, refers to a comprehensive plan that organizations create to ensure every interaction with their customers is positive, consistent, and aligned with the company's brand values. It involves understanding customer needs, mapping their journey, and designing processes to enhance satisfaction and loyalty. A strong Cx Strategy leverages data and feedback to continuously improve the customer experience across all touchpoints. Professionals in this field work cross-functionally to implement tools, training, and initiatives that foster long-term customer relationships.

What does a CX strategist do?

A CX strategist develops and implements strategies to improve customer experience across touchpoints, focusing on increasing customer satisfaction and loyalty. They analyze customer feedback, utilize data analytics tools, and collaborate with cross-functional teams to enhance service quality and user engagement.

What are the key skills and qualifications needed to thrive as a CX Strategy professional, and why are they important?

To thrive as a CX Strategy professional, you need expertise in customer experience design, data analysis, and strategic planning, often supported by a background in business, marketing, or a related field. Familiarity with customer journey mapping tools, CRM platforms like Salesforce, and data analytics software such as Tableau is typically required. Strong communication, problem-solving, and stakeholder management skills help you effectively drive cross-functional initiatives and advocate for customer-centric improvements. These skills ensure the development and implementation of effective CX strategies that enhance customer satisfaction and drive business growth.

What's a good job for overthinkers?

A role in CX Strategy involves analyzing customer data and developing long-term plans, which can suit overthinkers who enjoy problem-solving and strategic thinking. The job often requires strong analytical skills, attention to detail, and proficiency with tools like customer journey mapping software. It typically involves collaborative work and may require certifications in customer experience or related fields.

What is a CX strategy job description?

A CX (Customer Experience) strategy job involves developing and implementing plans to improve customer satisfaction, loyalty, and overall experience across touchpoints. The role typically requires skills in data analysis, customer journey mapping, and cross-functional collaboration, often utilizing tools like CRM software. Professionals in this field focus on aligning business goals with customer needs to drive retention and growth.

What jobs pay 4000 a week without a degree?

In the field of customer experience strategy, high-paying roles often require specialized skills and experience rather than a degree. Positions such as senior CX consultants or managers can sometimes earn around $4,000 weekly, especially in consulting firms or large organizations, but they typically demand extensive industry knowledge, certifications, and proven success in strategic planning and client management.

How does a Cx Strategy professional typically collaborate with cross-functional teams to improve customer experience?

Cx Strategy professionals often serve as a bridge between departments such as marketing, product development, customer support, and IT. They facilitate workshops, analyze customer journey data, and align teams around a unified vision for customer experience improvements. Regular meetings and collaborative projects are common, ensuring that insights from each department are integrated into broader CX initiatives. This cross-functional approach helps create seamless, customer-centric processes and drives continuous improvement across the organization.
More about Cx Strategy jobs
What cities are hiring for Cx Strategy jobs? Cities with the most Cx Strategy job openings:
What states have the most Cx Strategy jobs? States with the most job openings for Cx Strategy jobs include:
What job categories do people searching Cx Strategy jobs look for? The top searched job categories for Cx Strategy jobs are:
Cx Strategy jobs near you
Infographic showing various Cx Strategy job openings in the United States as of July 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $100,896 per year, or $48.5 per hour.
Manager, CX AI Strategy

Manager, CX AI Strategy

Brex

Seattle, WA • On-site

Full-time

Posted 22 days ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
The Customer Experience team is the connective tissue between Brex's product and the companies that depend on it every day. We don't just resolve issues - we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don't need to contact us in the first place.
What you'll do
Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You'll lead the team responsible for Brex's AI customer service platform - optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real-time guidance to QA automation and workflow tooling. You'll own the metrics that matter on both sides, define what "great" looks like for AI performance, and partner with Product and Engineering to shape the roadmap. This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen.
Where you'll work
This role will be based in our Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
Customer-facing
  • Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals.
  • Collaborate with CX leaders to drive performance metrics: resolution rate, CSAT, quality, resolution time, escalation rates, etc. Monitor the results and drive improvement when targets aren't met.
  • Own the CX AI roadmap from opportunity discovery through implementation - prioritize where AI can improve efficiency and customer experience, and sequence investments that compound over time.
  • Collaborate with Systems and Engineering to drive CX AI performance - instruction set optimization, channel expansion (chat, voice, email), containment quality, and escalation handling, etc.

Internal AI tools & team productivity
  • Define the standard for what an AI-augmented CX team looks like at Brex: how AI agents and human operators divide and conquer, where handoffs happen, and how to maintain customer experience quality as automation scales.
  • Own the development and deployment of internal AI tools that make Brex's CX team faster, more accurate, and more consistent - including agent-assist tooling, real-time guidance systems, QA automation, and workflow-level automations.
  • Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure underneath these tools - knowledge reliability, shared workflows, and feedback loops that improve both customer-facing and internal AI systems over time.
  • Measure internal AI adoption and impact: track agent productivity, time-to-resolution improvements, QA automation rates, and coaching effectiveness. Close the loop between data and iteration.

Cross-functional & leadership
  • Partner cross-functionally with CX Leadership, Strategy & Enablement, Product, Engineering, and Data to scope, build, and launch AI improvements. Represent CX in EPD conversations with a point of view grounded in customer outcomes and operational metrics.
  • Drive internal AI adoption - ensure the CX team is equipped with the training, workflows, and confidence to work alongside AI effectively.
  • Communicate AI performance and strategy to CX leadership and executive stakeholders; translate data into clear narratives that drive decisions.

Requirements
  • 4+ years in CX strategy, AI operations, product operations, or a related function at the intersection of technology and customer experience - ideally in a fast-paced tech or fintech environment
  • 1+ years managing or developing a team of 4+ ICs, with a track record of setting direction, developing people, and delivering results
  • Proven experience owning and improving AI or automation initiatives in a support environment - from opportunity analysis through rollout and iteration, with measurable outcomes
  • Product-minded builder: equally comfortable writing a requirements doc, configuring a platform, and partnering with Engineering to ship something net-new. You don't wait for a product team to build what your customers need
  • Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and AI performance metrics to turn raw signal into smart decisions
  • Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner confidently with Engineering and Product to make automation work at scale
  • Clear, direct communicator - you write with precision, translate between technical and non-technical audiences, and know how to make a data story land with leadership
  • Proven cross-functional collaboration skills - you've worked across CX, Product, Engineering, and Data to drive customer-centric improvements

Bonus Points
  • Hands-on experience with Sierra or comparable AI voice/chat/email platforms in a customer-facing environment
  • Background in fintech, financial services, or enterprise SaaS
  • Experience building or owning QA and eval frameworks for AI systems
  • Experience building internal productivity tooling or agent-assist systems - whether through third-party configuration, prompt engineering, or partnering with Engineering to ship net-new tools
  • Familiarity with product knowledge infrastructure - how content is structured, maintained, and surfaced to AI systems at scale
  • Experience translating AI operational learnings into product feedback that influenced roadmap decisions

Compensation
The expected salary range for this role is $141,928 - $177,410. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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