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Remote Cx Strategist Jobs (NOW HIRING)

Telus Digital

$140K - $200K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Strategic Prototyping: Move clients beyond theoretical frameworks by designing AI-driven CX ...

Telus Digital

$140K - $200K/yr

... Remote) capacity from within the U.S. The Opportunity We are seeking an agile, forward-thinking Associate Principal, CX Application Strategist , to drive digital and AI transformation initiatives ...

ServiceNow

Senior Director, CX Strategy

Santa Clara, CA · On-site +1

This role owns the strategy behind that answer. You will lead a small, senior team responsible for ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

ServiceNow

Senior Director, CX Strategy

Santa Clara, CA · On-site +1

This role owns the strategy behind that answer. You will lead a small, senior team responsible for ... Work personas (flexible, remote, or required in office) are categories that are assigned to ...

PTP

CX Business Architect - REMOTE

Austin, TX · On-site +1

$59.25 - $77/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX ...

PTP

CX Business Architect - REMOTE

Austin, TX · Remote

$62.25 - $80.75/hr

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX ...

Tithely

CX Systems Administrator

Nashville, TN · On-site +1

$65K - $80K/yr

Remote - USA Reporting To: Director of Customer Operations Compensation: $65,000 - $80,000 / year ... Have a Strategic Mindset: See ahead to future technical requirements and translate operational ...

PTP

Engagement Manager - REMOTE

Austin, TX · On-site +1

PTP is a fast growing system integrator that offers strategic Customer Experience (CX) solutions to our clients. We are looking for an Engagement Manager to help us sell and deliver CX solutions that ...

Genesys

This role sits at the intersection of executive customer engagement, AI-first CX solution strategy ... Remote Compensation: This role has a market-competitive salary with an anticipated base ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Analyst to help us design, test, and deliver CX ...

Cnx

Principal Architect: Google Cloud CX Solutions

Remote in USA Job Summary: We are seeking a dynamic and experienced Principal Architect for the ... You will bridge AI strategy with traditional contact center infrastructure, collaborating closely ...

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Remote Cx Strategist information

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$45K

$139.9K

$177.5K

How much do remote cx strategist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What is a remote CX strategist?

A Remote CX (Customer Experience) Strategist is a professional who develops and implements strategies to enhance the overall experience of customers with a company, while working remotely. They analyze customer data, identify pain points, and design solutions to improve satisfaction, retention, and loyalty. By collaborating with various teams, they ensure that every touchpoint aligns with the company’s customer experience goals. Their remote role allows them to leverage digital tools to manage projects, communicate with stakeholders, and monitor customer feedback from anywhere.

What are the key skills and qualifications needed to thrive as a remote CX strategist?

To thrive as a Remote CX Strategist, you need expertise in customer experience design, journey mapping, and data analysis, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms (e.g., Salesforce), customer feedback systems, and analytics software is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills, especially when working remotely. These skills enable you to develop effective customer experience strategies that drive satisfaction and loyalty while collaborating efficiently across distributed teams.

How does a remote CX strategist typically collaborate with cross-functional teams to improve customer experience?

As a Remote CX Strategist, you’ll regularly work with product managers, marketing, customer support, and data analytics teams to identify pain points and develop solutions that enhance the customer journey. Collaboration often happens via virtual meetings and project management tools, requiring strong communication and organizational skills. You may be responsible for facilitating workshops, presenting customer insights, and ensuring alignment on CX initiatives across departments. Building strong remote relationships and adapting to different team dynamics are essential for success in this role.

What is the difference between Remote Cx Strategist vs Remote Customer Experience Analyst?

AspectRemote Cx StrategistRemote Customer Experience Analyst
CredentialsCustomer experience certifications, marketing or business backgroundData analysis, customer service, and research skills
Work EnvironmentStrategic planning, cross-department collaboration, remoteData analysis, reporting, customer feedback review, remote
Industry UsageUsed in marketing, product development, and customer service sectorsCommon in customer service, market research, and analytics teams

The Remote Cx Strategist focuses on developing overall customer experience strategies, while the Remote Customer Experience Analyst primarily analyzes data to improve customer interactions. Both roles require customer-focused credentials and often operate remotely within similar industries, but their core responsibilities differ in strategic planning versus data analysis.

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What are the most commonly searched types of Cx Strategist jobs?

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Remote Cx Strategist jobs near you
Infographic showing various Remote Cx Strategist job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.

Associate Principal, AI & CX Solutions Strategist

Telus Digital

On-site, Remote

$140K - $200K/yr

Full-time

Re-posted 3 days ago

TELUS Digital rating

7.7

Company rating: 7.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

99th of 225 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Associate Principal, AI & CX Solutions Strategist,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote) capacity from within the U.S.
The Opportunity
We are seeking an agile, forward-thinking Associate Principal, AI & CX Solutions Strategist to drive digital and AI transformation initiatives across our global contact center operations.
Note: While this is a leadership-level role in our consulting practice, this is not a legacy systems role. We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of highly relevant experience) who understands the modern AI ecosystem (Conversational AI, LLMs, AI Agents) and can translate those capabilities into high-impact business outcomes.
Operating at the intersection of management consulting and solutions architecture, you will partner closely with CX strategy and AI product teams to move clients rapidly from concept to working proofs-of-concept. The ideal candidate has a "builder" mindset, a deep understanding of the modern tech stack, and the ability to confidently counsel enterprise clients on adopting cutting-edge CX innovations to redefine the future of customer experience.
Responsibilities
  • Bridge Strategy & Technology: Act as a strategic bridge between business goals and AI capabilities, defining UX features, AI agent-assist tools, and the success metrics for modern deployments.
  • Strategic Prototyping: Move clients beyond theoretical frameworks by designing AI-driven CX strategies and advising on pilot programs and implementation readiness.
  • Build Business Cases: Partner with Product, CCaaS, and Data & AI teams to design high-level architecture visions and build functional, strategic business cases for both modern AI tools and foundational contact center tech.
  • Drive Value: Identify, quantify, and prioritize tech/AI opportunities to radically enhance the customer experience, improve operational agility, and drive ROI.
  • Shape the Roadmap: Provide continuous, hands-on input into the CX Product roadmap, feeding new, cutting-edge product features back into CX strategy engagements.
  • Enable the Organization: Translate complex tech/AI architecture visions into actionable deployment plans and collaborate with cross-functional teams to keep go-to-market and sales collateral relevant.
  • Champion Innovation: Stay relentlessly up-to-date on emerging tech/AI trends in the contact center space (e.g., autonomous AI agents, LLM advancements), inspiring clients and internal teams with the "art of the possible."

Skills & Qualifications
  • Experience: 5-10 years of experience in management consulting, digital/product strategy, or a pre-sales/solutions engineering role, ideally within a high-growth tech or AI-forward environment.
  • Tech Stack Fluency: Proficient in modern contact center ecosystems as an operator and/or implementation lead. Experience with foundational CCaaS (Zendesk, Amazon Connect, Twilio, Intercom, or NiCE) is preferred, coupled with a strong understanding of emerging Conversational AI, GenAI agents, and LLM integrations.
  • The "Builder" Mindset: You thrive in ambiguity, move with velocity, and possess the agility to translate highly technical AI concepts into clear, actionable business strategies for non-technical stakeholders.
  • Analytical Rigor: Strong strategic and analytical skills, with a proven ability to quantify the business value and ROI of tech/AI solutions.
  • Executive Communication: Excellent verbal and written communication skills; you can effortlessly pivot from a technical architecture discussion to an executive board presentation.
  • Curiosity: Deep intellectual curiosity and a genuine passion for the 'latest and greatest' improvements in digital CX and AI.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence, and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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