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Remote Cx Strategist Jobs (NOW HIRING)

Point Broadband

CX Journey and Insight Lead

$170K/yr

CX Journey & Insight Lead Remote, but successful candidate MUST live within a state in which Point ... Retention strategies * Operational enhancements * Support prioritization of initiatives based on:

US Signal

VP of Customer Experience | Remote or Hybrid

$141K - $181K/yr

Set the CX vision and strategy. Define and execute a scalable operating model for Customer Experience aligned to US Signal's growth objectives, evolving service portfolio, and customer expectations.

US Signal

VP of Customer Experience | Remote or Hybrid

$141K - $181K/yr

Set the CX vision and strategy. Define and execute a scalable operating model for Customer Experience aligned to US Signal's growth objectives, evolving service portfolio, and customer expectations.

Miratech

If you have a passion for cloud-native design, API-first strategies, and transforming customer ... remote work. * Growth Mindset : reap the benefits of a range of professional development ...

Spot & Tango

Customer Experience Specialist

$18.25 - $22.75/hr

Customer Experience Specialist Remote Anticipated Start Date - August 17th, 2026 Who We Are Spot ... our CX strategy and make a significant impact on our company's growth and success. As a CX ...

New

Gainsight

Customer Advisor

Los Angeles, CA · Remote

Develop and deliver strategic consulting engagements that enhance customer experience (CX ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

Gainsight

Customer Advisor

Develop and deliver strategic consulting engagements that enhance customer experience (CX ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

Gainsight

Customer Advisor

OR · Remote

Develop and deliver strategic consulting engagements that enhance customer experience (CX ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

Gainsight

Customer Advisor

Concord, NC · Remote

Develop and deliver strategic consulting engagements that enhance customer experience (CX ... and remote work options. Additional benefits include a $10,000 lifetime fertility stipend and ...

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All JobsRemote Cx Strategist Jobs

Remote Cx Strategist information

See salary details

$45K

$139.9K

$177.5K

How much do remote cx strategist jobs pay per year?

As of Jun 28, 2026, the average yearly pay for remote cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

How does a Remote CX Strategist typically collaborate with cross-functional teams to improve customer experience?

As a Remote CX Strategist, you’ll regularly work with product managers, marketing, customer support, and data analytics teams to identify pain points and develop solutions that enhance the customer journey. Collaboration often happens via virtual meetings and project management tools, requiring strong communication and organizational skills. You may be responsible for facilitating workshops, presenting customer insights, and ensuring alignment on CX initiatives across departments. Building strong remote relationships and adapting to different team dynamics are essential for success in this role.

What is the difference between Remote Cx Strategist vs Remote Customer Experience Analyst?

AspectRemote Cx StrategistRemote Customer Experience Analyst
CredentialsCustomer experience certifications, marketing or business backgroundData analysis, customer service, and research skills
Work EnvironmentStrategic planning, cross-department collaboration, remoteData analysis, reporting, customer feedback review, remote
Industry UsageUsed in marketing, product development, and customer service sectorsCommon in customer service, market research, and analytics teams

The Remote Cx Strategist focuses on developing overall customer experience strategies, while the Remote Customer Experience Analyst primarily analyzes data to improve customer interactions. Both roles require customer-focused credentials and often operate remotely within similar industries, but their core responsibilities differ in strategic planning versus data analysis.

What are the key skills and qualifications needed to thrive as a Remote CX Strategist, and why are they important?

To thrive as a Remote CX Strategist, you need expertise in customer experience design, journey mapping, and data analysis, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms (e.g., Salesforce), customer feedback systems, and analytics software is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills, especially when working remotely. These skills enable you to develop effective customer experience strategies that drive satisfaction and loyalty while collaborating efficiently across distributed teams.

What is a Remote CX Strategist?

A Remote CX (Customer Experience) Strategist is a professional who develops and implements strategies to enhance the overall experience of customers with a company, while working remotely. They analyze customer data, identify pain points, and design solutions to improve satisfaction, retention, and loyalty. By collaborating with various teams, they ensure that every touchpoint aligns with the company’s customer experience goals. Their remote role allows them to leverage digital tools to manage projects, communicate with stakeholders, and monitor customer feedback from anywhere.
More about Remote Cx Strategist jobs
What cities are hiring for Remote Cx Strategist jobs? Cities with the most Remote Cx Strategist job openings:
What are the most commonly searched types of Cx Strategist jobs? The most popular types of Cx Strategist jobs are:
What states have the most Remote Cx Strategist jobs? States with the most job openings for Remote Cx Strategist jobs include:
What job categories do people searching Remote Cx Strategist jobs look for? The top searched job categories for Remote Cx Strategist jobs are:
Remote Cx Strategist jobs near you
Infographic showing various Remote Cx Strategist job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 14% Full Time, 56% Part Time, 27% Contract, and 1% Nights. Highlights an 37% Physical, 3% Hybrid, and 60% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.
CX Journey and Insight Lead

CX Journey and Insight Lead

Point Broadband

Remote

$170K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Point Broadband rating

8.3

Company rating: 8.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

10th of 79 rated telecommunications companies

Job description

Point Broadband and Clearwave Fiber are affiliated companies operating as part of a combined organization. This opportunity is a Point Broadband position, and candidates selected for hire will be employed by Point Broadband under Point Broadband's benefit plans, payroll, and employment policies.
CX Journey & Insight Lead
Remote, but successful candidate MUST live within a state in which Point Broadband Operates (AL, FL, GA, IL, KS, MD, MI, NY, OH, TN, TX, and VA) #LI-remote
Summary:
Individual contributor role reporting to the Sr. Manager of Customer Experience Journey, serving as the bridge between customer experience, analytics, and retention strategy. Partners closely with the Director of Customer Loyalty and Churn and the Director of Voice of the Customer to identify, quantify, and prioritize the highest-impact opportunities to reduce churn and improve customer lifetime value. Translates data, VOC, and operational signals into actionable insights that drive measurable business outcomes.
Duties and Responsibilities:
Essential duties and responsibilities include but are not limited to the following:
  • Identify and analyze key churn drivers across the customer lifecycle, including early life, billing, service disruptions, and cancel/save interactions
  • Integrate multiple data sources (VOC, call drivers, operational data, network insights, and customer behavior) to develop a holistic view of churn risk
  • Leverage AI and call insights to uncover customer friction points and enable targeted actions that reduce churn and improve revenue outcomes
  • Translate analytics into actionable roadmap decisions, influencing prioritization of high impact initiatives and improving customer experience at scale
  • Quantify financial impact (LTV, revenue at risk, cost to serve) to size opportunities and guide investment decisions
  • Partner with Analytics to:
    • Develop and refine predictive churn models
    • Build dashboards and reporting that surface actionable insights
    • Establish early warning indicators
  • Translate insights into clear, prioritized recommendations for:
    • Customer journey improvements
    • Retention strategies
    • Operational enhancements
  • Support prioritization of initiatives based on:
    • Customer impact
    • Churn risk
    • Financial return
  • Track and measure the impact of implemented initiatives, ensuring closed-loop feedback and continuous improvement
  • Provide executive-level storytelling, turning complex data into clear, compelling narratives that influence decision making

Key Partnerships:
  • Churn Strategy / Loyalty Leadership
  • Analytics & Reporting
  • Customer Journey Owners / PMO
  • Care, Field Operations, Digital, Product, IT

Success Metrics:
  • Reduction in early-life churn and key journey-driven churn drivers
  • % of initiatives tied to quantified LTV impact
  • Adoption of insights in strategic and operational decisions
  • Measurable impact of prioritized initiatives

Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
  • 5-8+ years in analytics, customer insights, strategy, or CX roles
  • Strong experience with churn analysis, segmentation, and customer behavior insights
  • Ability to create and communicate reporting requirements
  • Ability to connect data to business outcomes (revenue, LTV, churn reduction)
  • Strong storytelling skills with the ability to present to senior leadership

Physical Requirements/Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able to see, hear, talk, and communicate effectively.
  • Must be able to walk, stand, or climb for extended periods during site inspections at construction locations, including rough or uneven terrain.
  • Capability to observe and evaluate work environments, including the ability to look at elevated structures like towers or poles and assess construction safety and progress.
  • Must be comfortable operating in a fast-paced, high-pressure environment with competing priorities and frequent cross-department collaboration.

Benefits:
  • Medical (3 plans to choose from), Dental and Vision
  • Short Term Disability
  • Flexible Spending Accounts
  • Company Paid Life as well as Voluntary policies
  • 401(k) with generous company match
  • Paid Time Off
  • Share the Care Paid Time Off
  • Paid Holidays
  • Cell Phone Allowance *Applicable by Position*
  • Career Progression Opportunities
  • Discounted Broadband Services *Where Applicable*

The employing entity for this position is Point Broadband. Employment terms, benefits, payroll administration, and related policies are governed by Point Broadband and may differ from those offered by other affiliated companies, including Clearwave Fiber.
Point Broadband is an equal opportunity employer. For further information, please visit:
EEO is the Law Poster | U.S. Equal Employment Opportunity Commission

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