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Remote Cx Strategist Jobs (NOW HIRING)

Nextiva

CX Specialist, Enterprise Accounts

Location: While this role is open to remote candidates across the United States, team members ... Develop strategic account plans that align customer objectives with Nextiva solutions while ...

Nextiva

CX Specialist, Mid-Market Accounts

OR · On-site +1

$19 - $26/hr

Location: While this role is open to remote candidates across the United States, team members ... understanding their strategic priorities and customer experience goals. * Position Nextiva ...

Nationwide

Senior Consultant, Customer Experience

Nationwide does not participate in the Stem OPT Extension program. #LI-MS2 #REMOTE Summary As a top ... Facilitate workshops, presentations, and discussions to gain alignment on CX strategies and provide ...

Nextiva

CX Specialist, Mid-Market Accounts

Location: While this role is open to remote candidates across the United States, team members ... understanding their strategic priorities and customer experience goals. * Position Nextiva ...

Nextiva

Principal Product Manager (Omnichannel CX)

OR · On-site +1

Location: While this role is open to remote candidates across the United States, team members ... Own the product strategy, roadmap, and business outcomes for Nextiva's mid-market customer ...

Tidal Basin Holdco, LLC

CX Engineer

Utica, NY · On-site +1

... remote work. The CX Engineer acts as a key interface that is focused on maintaining a service ... Ability to manage program budgets, create meaningful projections, and presents them to strategic ...

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Remote Cx Strategist information

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$45K

$139.9K

$177.5K

How much do remote cx strategist jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What is a remote CX strategist?

A Remote CX (Customer Experience) Strategist is a professional who develops and implements strategies to enhance the overall experience of customers with a company, while working remotely. They analyze customer data, identify pain points, and design solutions to improve satisfaction, retention, and loyalty. By collaborating with various teams, they ensure that every touchpoint aligns with the company’s customer experience goals. Their remote role allows them to leverage digital tools to manage projects, communicate with stakeholders, and monitor customer feedback from anywhere.

What are the key skills and qualifications needed to thrive as a remote CX strategist?

To thrive as a Remote CX Strategist, you need expertise in customer experience design, journey mapping, and data analysis, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms (e.g., Salesforce), customer feedback systems, and analytics software is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills, especially when working remotely. These skills enable you to develop effective customer experience strategies that drive satisfaction and loyalty while collaborating efficiently across distributed teams.

How does a remote CX strategist typically collaborate with cross-functional teams to improve customer experience?

As a Remote CX Strategist, you’ll regularly work with product managers, marketing, customer support, and data analytics teams to identify pain points and develop solutions that enhance the customer journey. Collaboration often happens via virtual meetings and project management tools, requiring strong communication and organizational skills. You may be responsible for facilitating workshops, presenting customer insights, and ensuring alignment on CX initiatives across departments. Building strong remote relationships and adapting to different team dynamics are essential for success in this role.

What is the difference between Remote Cx Strategist vs Remote Customer Experience Analyst?

AspectRemote Cx StrategistRemote Customer Experience Analyst
CredentialsCustomer experience certifications, marketing or business backgroundData analysis, customer service, and research skills
Work EnvironmentStrategic planning, cross-department collaboration, remoteData analysis, reporting, customer feedback review, remote
Industry UsageUsed in marketing, product development, and customer service sectorsCommon in customer service, market research, and analytics teams

The Remote Cx Strategist focuses on developing overall customer experience strategies, while the Remote Customer Experience Analyst primarily analyzes data to improve customer interactions. Both roles require customer-focused credentials and often operate remotely within similar industries, but their core responsibilities differ in strategic planning versus data analysis.

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What cities are hiring for Remote Cx Strategist jobs?

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What are the most commonly searched types of Cx Strategist jobs?

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What states have the most Remote Cx Strategist jobs?

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Remote Cx Strategist jobs near you
Infographic showing various Remote Cx Strategist job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.

CX Specialist, Enterprise Accounts

Nextiva

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Redefine the future of customer experiences. One conversation at a time.
At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.
Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.
If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.
Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.
As a CX Specialist supporting Enterprise customers, you'll partner with some of Nextiva's largest and most strategic customers to help them strengthen customer relationships, modernize their customer experience, and accelerate business growth. You'll serve as a trusted advisor, combining strategic account management with consultative selling to uncover new opportunities, solve complex business challenges, and deliver measurable outcomes through Nextiva's AI-powered Unified Customer Experience Management (Unified-CXM) platform. This role is ideal for someone who enjoys building executive relationships, navigating complex organizations, and helping enterprise customers realize long-term value from their technology investments.
What You'll Do:
  • Own and grow a portfolio of enterprise customer accounts, developing long-term strategies that drive retention, expansion, and revenue growth.
  • Build trusted relationships with executive stakeholders by understanding their business priorities, customer experience goals, and digital transformation initiatives.
  • Identify, qualify, and lead complex expansion opportunities from discovery through negotiation, contracting, and close.
  • Develop strategic account plans that align customer objectives with Nextiva solutions while identifying new opportunities across business units and stakeholders.
  • Deliver consultative presentations and tailored product demonstrations that connect customer challenges to measurable business outcomes.
  • Partner with Customer Success, Solutions Engineering, Professional Services, Marketing, and Channel Partners to deliver exceptional customer experiences throughout the customer lifecycle.
  • Conduct executive business reviews that demonstrate value, measure progress, and identify future growth opportunities.
  • Maintain an accurate sales pipeline, account forecasts, and opportunity plans using Salesforce.
  • Leverage AI-enabled sales tools, customer insights, and automation to improve account planning, prioritize opportunities, personalize customer engagement, and increase productivity.
  • Stay current on industry trends, AI innovations, and customer experience technologies to serve as a strategic advisor to enterprise customers.
  • Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term partnerships.

Required Qualifications:
  • 5+ years of enterprise technology sales or strategic account management experience with a consistent record of achieving or exceeding revenue goals.
  • 3+ years selling enterprise CCaaS, UCaaS, CX, CRM, AI, SaaS, or cloud-based technology solutions.
  • Experience managing complex, multi-million-dollar sales opportunities involving multiple stakeholders and long sales cycles.
  • Proven success building relationships with executive leaders within Fortune 1000 or similarly complex organizations.
  • Strong consultative selling, executive communication, negotiation, and account planning skills.
  • Demonstrated ability to identify expansion opportunities, manage complex pipelines, and forecast accurately.
  • Experience using Salesforce or a comparable CRM platform to manage customer relationships and sales performance.
  • Strong business acumen with the ability to connect technology investments to customer outcomes, operational improvements, and business value.
  • Excellent collaboration skills with cross-functional teams, partners, and executive stakeholders.
  • Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools that improve customer engagement, decision-making, and sales effectiveness.

Preferred Qualifications:
  • Experience selling Unified Customer Experience Management (CXM), Contact Center, Customer Experience, Communications, or AI-powered enterprise platforms.
  • Experience working with strategic channel partners or partner-led enterprise sales motions.
  • Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, Command of the Message, or Miller Heiman.
  • Experience supporting customers through digital transformation or large-scale cloud modernization initiatives.

Nextiva DNA (Core Competencies)
Nextiva's most successful team members share common traits and behaviors:
  • Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
  • Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
  • Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.
Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.
The expected hiring range is $110,000 - $170,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.
  • Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Insurance: Life, disability, and supplemental indemnity plans
  • Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
  • Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
  • Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.
#LI-SP1 #LI-Remote
Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.
Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.

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