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Remote Cx Strategist Jobs (NOW HIRING)

Gainwell Technologies

Experienced CX Project Manager

MO · On-site +1

$81.10K - $115.90K/yr

Strategic mindset with the ability to translate business objectives into actionable project plans ... Remote position (US only) * Opportunities to travel through your work (0-10%) * Video cameras must ...

Zillow

Experience Strategy Principal

$145.90K - $233.10K/yr

Mentor junior team members, elevating analytical rigor, CX strategy, and executive-level storytelling. This role has been categorized as a Remote position. "Remote" employees do not have a permanent ...

Gainwell Technologies

Experienced CX Project Manager

MO · On-site +1

$81.10K - $115.90K/yr

Strategic mindset with the ability to translate business objectives into actionable project plans ... Remote position (US only) * Opportunities to travel through your work (0-10%) * Video cameras must ...

Betterment

Sr. CX Programs & Automation Manager

New York, NY · On-site +1

$130K - $160K/yr

This is a salaried, exempt role that is remote eligible, except for the New York City metro area ... Lead delivery in partnership with the Chatbot Strategy Manager, Sr. Manager of Tooling, Analytics ...

Telus Digital

$150K - $180K/yr

Charlottesville, VA, Durham, NC, Columbus, OH, or Boston, MA, OR in a Work From Anywhere (Remote ... Lead a cloud-native Genesys Cloud CX strategy, supporting commercial activity, lighthouse wins, and ...

Blue Signal LLC

Remote, USA Industry: Commercial Construction - Mission Critical Environments Job Type: Full-Time ... Lead the planning and execution of commissioning strategies across high-impact construction ...

Freebird

VP of Subscription, Retention & CX

$141.80K - $181.70K/yr

Improve cancellation save rate through lifecycle and CX improvements Customer Journey Optimization ... strategy and execution • Operate with ownership of the subscriber business Benefits * Remote ...

Point Broadband

CX Journey and Insight Lead

$170.90K/yr

CX Journey & Insight Lead Remote, but successful candidate MUST live within a state in which Point ... Retention strategies * Operational enhancements * Support prioritization of initiatives based on:

TTEC Digital

Senior CX Technology Solutions Advisor

Austin, TX · Remote

$139.70K - $140.20K/yr

... strategic solution can transform customer experience, create scale, reduce cost, and fuel growth ... This is a 100% remote opportunity! What You'll Be Doing: * Navigate early pipeline leads and ...

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Remote Cx Strategist information

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$45K

$139.9K

$177.5K

How much do remote cx strategist jobs pay per year?

As of May 29, 2026, the average yearly pay for remote cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote CX Strategist, and why are they important?

To thrive as a Remote CX Strategist, you need expertise in customer experience design, journey mapping, and data analysis, often supported by a degree in marketing, business, or a related field. Familiarity with tools like CRM platforms (e.g., Salesforce), customer feedback systems, and analytics software is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills, especially when working remotely. These skills enable you to develop effective customer experience strategies that drive satisfaction and loyalty while collaborating efficiently across distributed teams.

How does a Remote CX Strategist typically collaborate with cross-functional teams to improve customer experience?

As a Remote CX Strategist, you’ll regularly work with product managers, marketing, customer support, and data analytics teams to identify pain points and develop solutions that enhance the customer journey. Collaboration often happens via virtual meetings and project management tools, requiring strong communication and organizational skills. You may be responsible for facilitating workshops, presenting customer insights, and ensuring alignment on CX initiatives across departments. Building strong remote relationships and adapting to different team dynamics are essential for success in this role.

What is a Remote CX Strategist?

A Remote CX (Customer Experience) Strategist is a professional who develops and implements strategies to enhance the overall experience of customers with a company, while working remotely. They analyze customer data, identify pain points, and design solutions to improve satisfaction, retention, and loyalty. By collaborating with various teams, they ensure that every touchpoint aligns with the company’s customer experience goals. Their remote role allows them to leverage digital tools to manage projects, communicate with stakeholders, and monitor customer feedback from anywhere.

What is the difference between Remote Cx Strategist vs Remote Customer Experience Analyst?

AspectRemote Cx StrategistRemote Customer Experience Analyst
CredentialsCustomer experience certifications, marketing or business backgroundData analysis, customer service, and research skills
Work EnvironmentStrategic planning, cross-department collaboration, remoteData analysis, reporting, customer feedback review, remote
Industry UsageUsed in marketing, product development, and customer service sectorsCommon in customer service, market research, and analytics teams

The Remote Cx Strategist focuses on developing overall customer experience strategies, while the Remote Customer Experience Analyst primarily analyzes data to improve customer interactions. Both roles require customer-focused credentials and often operate remotely within similar industries, but their core responsibilities differ in strategic planning versus data analysis.

What cities are hiring for Remote Cx Strategist jobs? Cities with the most Remote Cx Strategist job openings:
What are the most commonly searched types of Cx Strategist jobs? The most popular types of Cx Strategist jobs are:
What states have the most Remote Cx Strategist jobs? States with the most job openings for Remote Cx Strategist jobs include:
What job categories do people searching Remote Cx Strategist jobs look for? The top searched job categories for Remote Cx Strategist jobs are:
Remote Cx Strategist jobs near you
Infographic showing various Remote Cx Strategist job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.
Experienced CX Project Manager

Experienced CX Project Manager

Gainwell Technologies LLC

Houston, TX • On-site, Remote

$86K - $124K/yr

Other

Medical, Life, Retirement, PTO

Posted 13 days ago

Gainwell Technologies rating

7.7

Company rating: 7.7 out of 10

Based on 72 frontline employees who took The Breakroom Quiz

104th of 183 rated software companies

Job description

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.
Summary
As an Experienced Project Manager, CX Launch at Gainwell, you will lead large-scale customer experience (CX) initiatives across contact center, mailroom, data entry, back-office operations, and provider-focused program implementations. This role is accountable for ensuring operational readiness and successful delivery across cross-functional teams-from planning through go-live, hypercare, and transition to steady-state operations-while driving alignment across business, operational, and technology workstreams.
Your role in our mission
  • Lead end-to-end CX launch initiatives across contact center, mailroom, data entry, back-office operations, and provider-facing program implementations
  • Define project scope, objectives, success criteria, and deliverables, translating business goals into actionable work plans and measurable milestones
  • Develop and manage integrated project plans, ensuring alignment across business, operational, and technology teams, including Talent Acquisition, Training, Quality, Workforce Management, Reporting, IT, Facilities, and Operations
  • Drive cross-functional execution without direct authority, holding teams accountable to deadlines, dependencies, and deliverables
  • Ensure operational readiness across contact center, mailroom, data entry, back-office, and provider-facing functions, including validation that staffing, workflows, tools, environments, and access are aligned to CX requirements
  • Validate readiness beyond status reporting, confirming teams meet defined launch criteria prior to go-live
  • Coordinate and oversee go-live and stabilization activities to support successful service delivery and performance outcomes
  • Partner with technology teams to ensure system capabilities, access, and configurations align with CX operational requirements, without direct ownership of technology delivery
  • Ensure CX requirements and workflows are represented, protected, and aligned across all cross-functional and technology-dependent workstreams
  • Identify, assess, and proactively mitigate risks across operational and technology dependencies, ensuring CX impacts are clearly understood and addressed
  • Lead governance routines, including executive status reporting, risk escalation, and decision-making forums to ensure transparency and alignment
  • Communicate complex information, risks, and tradeoffs clearly and concisely to senior leadership and clients
  • Drive continuous improvement in CX launch methodologies, standards, and operational readiness processes
  • Contribute to the development and standardization of CX launch frameworks, playbooks, and reporting practices
  • Mentor and guide project managers, promoting best practices in planning, execution, and stakeholder engagement

What we're looking for
  • 8+ years of project management experience in BPO, contact center, back-office operations, and/or provider-facing program environments (e.g., Medicaid, healthcare operations)
  • Demonstrated experience leading complex, cross-functional initiatives across business, operational, and technology teams
  • Strong ability to develop and manage integrated project plans, including dependency mapping, resource planning, and critical path management
  • Expertise in project scoping, risk management, issue resolution, and governance frameworks
  • Proven ability to influence and drive accountability across stakeholders without direct reporting authority
  • Strong executive communication skills, with the ability to clearly present status, risks, impacts, and tradeoffs to senior leadership and clients
  • Experience partnering with technology teams to support operational delivery, with strong understanding of system dependencies without direct ownership of technology development
  • Strategic mindset with the ability to translate business objectives into actionable project plans and measurable outcomes
  • Experience supporting healthcare or Medicaid programs, including member-facing and provider-facing operations

What you should expect in this role
  • Remote position (US only)
  • Opportunities to travel through your work (0-10%)
  • Video cameras must be used during all interviews, as well as during the initial week of orientation
  • The deadline to submit applications for this posting is 6/30/2026

The pay range for this position is $86,000 - $124,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.
Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

What Gainwell Technologies employees say

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About Gainwell Technologies

Sourced by ZipRecruiter

With Health and Cost outcomes that pierce Inequities and Impact Economies, the success of our Nation’s Federal Medicaid program is inextricably tied to the Prosperity of Communities, States and the Nation as a whole. We think that deserves Respect and a Commitment from Innovators who can help those who operate within and around health and human services evolve to meet their goals. At Gainwell, that’s our Sole focus. Built across more than Five Decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet Agencies, Health plans and MCOs where they are on their modernization journeys and propel them into the future of Healthcare. Equally important to our Expanding Technologies and Results. We bring ideas that bring policies to life.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Irving, TX, US

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