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Trainee Cx Strategist Jobs (NOW HIRING)

... trainees rotating into our programs. The Projects & Strategy Lead will work closely with the Education Programs Manager to support the ACGME-accredited Thoracic Surgery Residency Program.

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Monitor trainees' knowledge before and after training to help determine follow-up training required

Call Center Training Instructor

Iowa City, IA · On-site

$49K - $65K/yr

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Monitor trainees' knowledge before and after training to help determine follow-up training required

We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service ... Monitor trainees' knowledge before and after training to help determine follow-up training required

Trainee Cx Strategist information

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$45K

$139.9K

$177.5K

How much do trainee cx strategist jobs pay per year?

As of Jul 15, 2026, the average yearly pay for trainee cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.
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ADMIN OFCR 3 CX

ADMIN OFCR 3 CX

UCSF

San Francisco, CA • On-site

Other

PTO

Re-posted 16 days ago


University Of California San Francisco rating

8.9

Company rating: 8.9 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

32nd of 555 rated colleges and universities


Job description

Projects & Strategy Lead

The Department of Surgery, Division of Cardiac Surgery & Lung Transplantation at UCSF is seeking a highlyskilled and adaptable Projects & Strategy Lead to provide comprehensive advisory, analytical, and operationalsupport to the Chief of Division of Cardiac Surgery & Lung Transplantation and its Faculty Leaders, managers,and directors. This role requires advanced policy analysis, program evaluation, strategic planning, andoperational problem-solving to address complex challenges across clinical, operational, educational, research,and institutional domains. The Projects & Strategy Lead will independently research, analyze, and develop high-impact recommendations on policies, programs, and proposals that are often broad in scope and cross-functional.The position demands sound judgment, discretion, and the ability to distill complex information intoactionable guidance for senior leadership. Collaborating closely with faculty, directors, managers, and staff, theProjects & Strategy Lead will play a vital role in optimizing operations and advancing the Division's mission ofexcellence in clinical care, education, and research within UCSF's dynamic academic medical center environment.

The Projects & Strategy Lead works closely with the Projects & Strategy Manager/Operations Manager to support the operations of the academic division/office/unit and to provide strategic advisory support to the Division of Cardiac Surgery & Lung Transplantation. This includes conducting independent research, performing advanced policy analysis, and preparing summaries, reports, proposals, grants, presentations, and recommendations to inform strategic decision-making. The Projects & Strategy Lead will draft institutional documents, including MOUs, contracts, recommendation letters, reports, and memoranda. Other operational responsibilities may include managing complex faculty schedules, conducting faculty recruitment, coordinating meetings, resolving meeting conflicts, coordinating travel, facilitating advancement, processing reimbursements, overseeing clinical on-call coverage, managing faculty vacation schedules, coordinating faculty meetings, approving vacation requests, planning large-scale events, faculty onboarding, and managing multiple projects with changing priorities in a fast-paced environment.

In collaboration with the Projects & Strategy Manager, the Projects & Strategy Lead will plan and executeACCME-accredited Continuing Medical Education (CME) programs, including Grand Rounds, symposiums, andvisiting professorship events, and trainee evaluations. This involves coordinating logistics, multimedia recording,catering, accreditation management, post-event evaluations, honorarium processing, and application renewals.The Projects & Strategy Lead will also support Visitors and Students Programs, as well as the Advanced Heart &Lung Transplantation Training Programs, by reviewing applications in accordance with HR appointment guidelines,facilitating recruitment, onboarding, and offboarding processes, managing access requests, and conductingevaluations for trainees rotating into our programs.

The Projects & Strategy Lead will work closely with the Education Programs Manager to support the ACGME-accredited Thoracic Surgery Residency Program. Responsibilities in this area include coordinating recruitmentand accreditation processes; tracking compliance requirements; assisting with onboarding and offboarding;credentialing; scheduling; reimbursements; graduation planning; exam proctoring; and maintaining educationalmaterials. The incumbent will play a key role in ensuring these programs meet all required standards andregulatory requirements.

The Projects & Strategy Lead will also contribute to the Division's operational needs by collaborating with faculty,directors, and managers to ensure excellence across clinical care, education, and research initiatives. Thisincludes conducting complex analyses, compiling data, and preparing high-quality reports, proposals, andapplications to support divisional goals. Responsibilities encompass HR processes, financial transaction reviews,budget development, grant applications, capital asset management, bookkeeping, and general administrativeoperations. Additionally, the incumbent will coordinate office moves & renovations, space utilization planning,inventory management, emergency action planning, and the development and maintenance of divisionalstandard operating procedures. Other tasks include maintaining procedural documentation, flowcharts,presentations, videos, and website updates, as well as supporting special projects such as engagement activities,holiday gatherings, health summits, graduation ceremonies, and business gift coordination.

To excel in this role, the Projects & Strategy Lead must have a comprehensive understanding of UCSF'sadministrative policies, travel and entertainment guidelines, HR protocols, union agreements, accreditationstandards (ACGME and ACCME), grant management processes, medical center standards, campus policies, andevent planning strategies. Expertise in academic business operations, financial management, educationalprogram administration, and project execution is essential. The ideal candidate will demonstrate responsiveness,flexibility, adaptability, reliability, and the ability to collaborate effectively with diverse teams and stakeholders.This position requires on-site presence up to three times per week, with occasional evening or weekendavailability to address urgent operational needs with limited notice.

The successful candidate must be capable of performing high-level tasks independently, thinking critically,leading teams, and adapting within a dynamic environment. Exceptional organizational and interpersonal skills,combined with a proactive, hands-on approach, a can-do attitude, are crucial—no task is too small. Additionalprojects may be assigned as needed, beyond the responsibilities outlined in this description. This position offersan opportunity to contribute meaningfully to the Division of Cardiac Surgery & Lung Transplantation's mission ofexcellence in clinical care, research, and education, while supporting the broader goals of the Department ofSurgery and UCSF.

The final salary and offer components are subject to additional approvals based on UC policy.

The salary range for this position is $78,900 - $167,300 (Annual Rate).


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