Position Summary The Senior CX Strategist leads the strategic vision for how and why our campaigns resonate with audiences, influencing agency-wide execution. They own the development of integrated ...
Position Summary The Senior CX Strategist leads the strategic vision for how and why our campaigns resonate with audiences, influencing agency-wide execution. They own the development of integrated ...
Senior Strategist, CX
Des Moines, IA · On-site
$110K - $130K/yr
We're looking for a Senior CX Strategist to help shape the future of our customer experience across Benefits & Protection by connecting customer insights and business strategy into experiences that ...
Senior Strategist, CX
Des Moines, IA · On-site
$110K - $130K/yr
We're looking for a Senior CX Strategist to help shape the future of our customer experience across Benefits & Protection by connecting customer insights and business strategy into experiences that ...
Senior Strategist, CX
Des Moines, IA · Hybrid
We're looking for a Senior CX Strategist to help shape the future of our customer experience across Benefits & Protection by connecting customer insights and business strategy into experiences that ...
Senior Strategist, CX
Des Moines, IA · Hybrid
We're looking for a Senior CX Strategist to help shape the future of our customer experience across Benefits & Protection by connecting customer insights and business strategy into experiences that ...
Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...
Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...
$140K - $200K/yr
Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near ...
$140K - $200K/yr
Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near ...
CX Strategy Manager
San Francisco, CA · On-site
$175K - $200K/yr
CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...
CX Strategy Manager
San Francisco, CA · On-site
$175K - $200K/yr
CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...
CX Strategy Manager
San Francisco, CA · On-site
CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...
CX Strategy Manager
San Francisco, CA · On-site
CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...
Lead Product Experience Strategist
Charlotte, NC · On-site
$118K - $153K/yr
... CX Strategist (complex operations) Strategy-focused Product Manager
Lead Product Experience Strategist
Charlotte, NC · On-site
$118K - $153K/yr
... CX Strategist (complex operations) Strategy-focused Product Manager
CX Strategy Associate
$19.50 - $26/hr
CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...
CX Strategy Associate
$19.50 - $26/hr
CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...
CX Strategy Associate
San Francisco, CA · On-site
$110K - $145K/yr
CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...
CX Strategy Associate
San Francisco, CA · On-site
$110K - $145K/yr
CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...
$140K - $200K/yr
Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of ... We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of ...
$140K - $200K/yr
Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of ... We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of ...
Senior CX Advisor
Mclean, VA · On-site
$138K - $138K/yr
Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...
Senior CX Advisor
Mclean, VA · On-site
$138K - $138K/yr
Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...
Manager, CX AI Strategy
Seattle, WA · Hybrid
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
Seattle, WA · Hybrid
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Senior CX Advisor
Mclean, VA · On-site
$138K - $138K/yr
Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...
Senior CX Advisor
Mclean, VA · On-site
$138K - $138K/yr
Lead strategic engagements including CX Maturity Assessments, Program Assessments, Governance design, and Change Management for clients in Financial Services and adjacent industries * Guide clients ...
Manager, CX AI Strategy
New York, NY · Hybrid
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
New York, NY · Hybrid
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
San Francisco, CA · Hybrid
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
San Francisco, CA · Hybrid
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Enterprise CX Strategic Planning Senior Advisor
Bloomfield, CT · On-site +1
$136K - $136K/yr
Enable continuous tracking of CX strategy execution by overseeing analysis of business and initiativelevel metrics, using insights as a feedback loop to inform strategy refreshes, prioritization ...
Enterprise CX Strategic Planning Senior Advisor
Bloomfield, CT · On-site +1
$136K - $136K/yr
Enable continuous tracking of CX strategy execution by overseeing analysis of business and initiativelevel metrics, using insights as a feedback loop to inform strategy refreshes, prioritization ...
Enterprise CX Strategic Planning Senior Advisor
Bloomfield, CT · On-site +1
$136K - $136K/yr
Enable continuous tracking of CX strategy execution by overseeing analysis of business and initiative-level metrics, using insights as a feedback loop to inform strategy refreshes, prioritization ...
Enterprise CX Strategic Planning Senior Advisor
Bloomfield, CT · On-site +1
$136K - $136K/yr
Enable continuous tracking of CX strategy execution by overseeing analysis of business and initiative-level metrics, using insights as a feedback loop to inform strategy refreshes, prioritization ...
Leader, CX Strategy & Enablement
Atlanta, GA · On-site
Set the quality and training strategy for a national CX organization scaling to 9+ teams across 30+ states by 2035 - not just running today's QA program * Lead and develop the QA function (3 auditors ...
Leader, CX Strategy & Enablement
Atlanta, GA · On-site
Set the quality and training strategy for a national CX organization scaling to 9+ teams across 30+ states by 2035 - not just running today's QA program * Lead and develop the QA function (3 auditors ...
Cx Strategist information
See salary details
$45K - $57K
2% of jobs
$57K - $69.1K
5% of jobs
$69.1K - $81.1K
6% of jobs
$81.1K - $93.2K
4% of jobs
$93.2K - $105.2K
3% of jobs
$105.2K - $117.3K
2% of jobs
$125.3K is the 25th percentile. Wages below this are outliers.
$117.3K - $129.3K
3% of jobs
$129.3K - $141.4K
3% of jobs
$141.4K - $153.4K
1% of jobs
The median wage is $156.9K / yr.
$153.4K - $165.5K
69% of jobs
$165.5K - $177.5K
1% of jobs
$45K
$139.9K
$177.5K
How much do cx strategist jobs pay per year?
What's a good job for overthinkers?
What kind of jobs in media bring in $150,000 a year?
What are the key skills and qualifications needed to thrive in the Cx Strategist position, and why are they important?
To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.
What does a CX strategist do?
What are the most common challenges a Cx Strategist faces in their day-to-day work?
Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.
What does a CX Strategist do?
A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.
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Full-time
Medical, Dental, Vision, Retirement
Posted 4 hours ago
Job description
About HLK
We believe in the power of people to drive brands.
Together, we help shape a brand's identity and inspire its next move. We believe brands have the power to influence behavior, create meaningful connections, and drive change. That's why we build brands in constant motion: brands that connect, surprise, and inspire action.
At HLK, we believe meaningful customer experiences are built through a deep understanding of people, brands, and the moments that connect them. We combine strategic thinking, data-driven insights, and cross-channel activation to help clients better understand their audiences, identify opportunities for growth, and create experiences that inspire action. The strongest strategies connect brand objectives with customer needs, driving measurable outcomes across the entire customer journey.
Position Summary
The Senior CX Strategist leads the strategic vision for how and why our campaigns resonate with audiences, influencing agency-wide execution.
They own the development of integrated activation strategies across paid, earned, and owned channels to deliver ambitious objectives and KPIs. With a holistic view of campaign ecosystems, they orchestrate mechanisms and levers to maximize impact, while championing objectives-driven campaigns backed by robust measurement frameworks, predictive analytics, and reporting that drive consistent excellence and innovation.
Responsibilities
- Work with clients and internal teams to translate brand strategies into activation plans designed to achieve defined KPIs and goals.
- Mentor and guide junior CX Strategists and cross-functional teams, providing strategic oversight and fostering skill development to build agency-wide capabilities.
- Lead the development of comprehensive activation plans mapping the full campaign journey, integrating paid, earned, and owned touchpoints within client budgets to secure executive buy-in and alignment.
- Ensure activation plans are rigorous and actionable, serving as the definitive source for scoping, briefing, and resourcing across internal execution teams, while anticipating potential risks and opportunities.
- Continuously monitor development of marketing tactics for strategic connection to overall marketing goals and tactical KPIs.
- Proactively monitor market dynamics, performance indicators, and competitive landscapes to drive data-informed decisions on budget reallocation, strategic pivots, and optimization opportunities; lead implementation with SMEs and cross-agency partners.
- Coordinate changes expeditiously with appropriate teams to keep work evolving and performing.
- Work with data on performance trends and implications and provoke strategic questions for mining data, developing tests, and creating pro formas and campaign projections.
- Responsible for campaign report development and client presentations of those reports.
- Champion innovation by identifying emerging trends, technologies, and partnerships to evolve campaign strategies and enhance client ROI.
- Feed learnings back to Planning as input into research and planning opportunities to evolve our positioning and brand direction.
- Architect annual marketing plans for key clients, synthesizing established objectives and strategies with forward-looking insights to drive long-term growth and adaptability.
- Partner strategically with Account Management to identify and pursue year-round opportunities from performance results or plan gaps, shaping enhancements that deliver superior customer outcomes and uncover new business avenues.
- Decision-making responsibility for final plans and optimizations.
Qualifications
- Minimum of 8 years of experience in senior strategic roles within agencies, leading initiatives across media, content, social, and digital strategy, with demonstrated impact on client P&L or business growth.
- Deep expertise in the full marketing ecosystem, spanning paid media, public relations, content marketing, social media, UX, marketing automation, and emerging technologies like AI-driven personalization.
- Proven mastery in translating and amplifying brand strategy across the entire customer journey, with experience optimizing omnichannel experiences for measurable uplift in engagement and conversion.
- Extensive experience leading the amplification and extension of creative concepts into innovative, non-traditional touchpoints, including experiential activations, influencer ecosystems, and data-led personalization at scale.
- Track record of mentoring teams, presenting at industry forums, or contributing to thought leadership that shapes agency or client strategies.
Benefits
At HLK, we invest in our people and provide benefits that support personal well-being, professional growth, and work-life flexibility.
- Flexible work environment
- Casual and creative atmosphere
- Unlimited time off
- Paid sabbatical
- Parental leave
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan with company match
About HLK
Sourced by ZipRecruiter
Industry
Marketing
Company size
51 - 200 Employees
Headquarters location
Saint Louis, MO, US
Year founded
1977