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Cx Strategist Jobs (NOW HIRING)

Request Technology, LLC

CX Strategist

Chicago, IL · On-site

$125K - $161K/yr

Analyze incoming feedback on a regular cadence, identifying emerging themes to surface to the Senior CX Strategist Dashboards and Reporting * Support maintenance and evolution of CX dashboards ...

HLK

Senior CX Strategist

Saint Louis, MO

Position Summary The Senior CX Strategist leads the strategic vision for how and why our campaigns resonate with audiences, influencing agency-wide execution. They own the development of integrated ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

$175K - $200K/yr

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

CX Strategy Manager About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$19.50 - $26/hr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...

Kikoff

CX Strategy Associate

San Francisco, CA · On-site

$110K - $145K/yr

CX Strategy Associate About this role As a CX Strategy Associate, you will improve how customer experience scales across automation, tooling, and measurement. This role focuses on identifying high ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of ... We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of ...

Lorven Technologies

NJ · On-site

CX Strategy & Transformation * Define and lead end-to-end CX strategy aligned with business goals and customer needs * Establish frameworks to prioritize initiatives and measure CX impact (e.g., NPS ...

Lorven Technologies

CX Strategy & Transformation * Define and lead end-to-end CX strategy aligned with business goals and customer needs * Establish frameworks to prioritize initiatives and measure CX impact (e.g., NPS ...

Scout Exchange

Customer Experience (CX) SME

Hanover, PA · On-site

$17 - $21.50/hr

Key Responsibilities CX Strategy & Transformation Define and lead end-to-end CX strategy aligned with business goals and customer needs Establish frameworks to prioritize initiatives and measure CX ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

thelab

CX Strategy Director

Manhattan, NY

CX Strategy Director Seniority: Director Level ----- thelab is looking for a strategic leader who can complement creative vision with logic, rigor, and data-driven thinking. As Director of CX ...

Brex

Manager, CX AI Strategy

New York, NY · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

TheLab

CX Strategy Director

Manhattan, NY · On-site

Salary: 155,000 CX Strategy Director Seniority: Director Level ----- thelab is looking for a strategic leader who can complement creative vision with logic, rigor, and data-driven thinking. As ...

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TheLab

CX Strategy Director

Manhattan, NY · On-site

$155K/yr

CX Strategy Director Seniority: Director Level thelab is looking for a strategic leader who can complement creative vision with logic, rigor, and data-driven thinking. As Director of CX Strategy, you ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

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Cx Strategist information

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$45K

$139.9K

$177.5K

How much do cx strategist jobs pay per year?

As of Jul 4, 2026, the average yearly pay for cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A Cx Strategist role involves analyzing customer experience data and developing strategies, which can suit overthinkers who enjoy detailed planning and problem-solving. This job often requires critical thinking, attention to detail, and proficiency with tools like customer feedback platforms and analytics software. It provides a structured environment for those who prefer thoughtful, strategic work over fast-paced or highly unpredictable roles.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, content strategists, and digital marketing managers, often requiring extensive experience, leadership skills, and proficiency with analytics tools. Positions in media sales, advertising, and production management can also reach this level with proven success and industry expertise.

What are the key skills and qualifications needed to thrive in the Cx Strategist position, and why are they important?

To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.

What does a CX strategist do?

A CX (Customer Experience) strategist analyzes and improves how customers interact with a company's products or services. They use data, customer feedback, and industry best practices to develop strategies that enhance satisfaction, loyalty, and overall experience, often collaborating with marketing, design, and product teams. Strong analytical skills and knowledge of customer journey mapping tools are essential for this role.

What are the most common challenges a Cx Strategist faces in their day-to-day work?

Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.

What does a CX Strategist do?

A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.

Which 5 jobs will survive AI?

For a Cx Strategist, roles that require complex human interaction, emotional intelligence, and strategic decision-making are less likely to be automated. These include jobs like executive leadership, specialized consulting, creative design, advanced data analysis, and customer experience management. Skills in critical thinking, empathy, and adaptability will remain valuable in these areas despite AI advancements.
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Cx Strategist jobs near you
CX Strategist

CX Strategist

Request Technology, LLC

Chicago, IL • On-site

$125K - $161K/yr

Other

Posted 22 days ago

Job description

No SPONSORSHIP - NO OPT

LOCATION: CHICAGO or DALLAS

HYBRID 3 DAYS ONSITE

DURATION: 1 YEAR

Looking for a candidate with 2-4 years CX, UX research design. Proficiency with data tools survey platforms spreadsheets analysts. Power BI, dashboard tools

  • Conduct user interviews, contextual inquiry sessions, and surveys to understand how employees experience ETS services day-to-day
  • Apply human-centered design (HCD) methods including empathy mapping, affinity diagramming, and co-design facilitation
  • Support facilitation of journey mapping and service blueprint workshops, including preparation, documentation, synthesis, and follow-up
  • Develop artifacts including personas, journey maps, affinity diagrams, and experience summaries
  • Help design, deploy, and monitor feedback mechanisms across ETS touchpoints
  • Maintain listening post data, ensuring responses are tracked and flagged for review
  • Analyze incoming feedback on a regular cadence, identifying emerging themes to surface to the Senior CX Strategist

Dashboards and Reporting

  • Support maintenance and evolution of CX dashboards, pulling data, updating visualizations, and preparing summaries
  • Create clear, accessible presentations and reports translating data into actionable stories for technical and non-technical audiences

Action Planning and Jira/Kanban Coordination

  • Maintain and groom CX-related backlog items in Jira, writing tickets, tracking status, flagging blockers, and following up on open items
  • Support coordination of CX improvement sprints or Kanban lanes, helping the team maintain visibility and momentum
  • Document meeting outcomes, decisions, and next steps to ensure continuity across CX workstreams

Technology and Service Awareness

  • Develop working knowledge of ETS s technology stack and service catalog to contextualize employee feedback
  • Flag experience risks or usability concerns observed during research related to technical changes, system migrations, or new tool rollouts
  • Maintain active awareness of how AI and automation are changing internal service delivery
  • EXPERIENCE REQUIRED
  • 2 to 4 years of experience in CX, UX research, service design, or a related field
  • Foundational knowledge of human-centered design (HCD) principles with ability to conduct empathy-based research and synthesize findings into actionable insights
  • Experience facilitating or supporting workshops and qualitative research sessions
  • Strong written and visual communication skills with ability to synthesize complex information into clear, compelling artifacts
  • Proficiency with data tools: survey platforms, spreadsheet analysis, and basic dashboard tools (Excel, Google Sheets, Tableau, Power BI, or similar)
  • Organized and detail-oriented with ability to manage multiple workstreams and keep tracking systems current
  • Collaborative working style and demonstrated interest in technology and how people use it
  • Familiarity with journey mapping or service design tools (Miro, Mural, FigJam, Figma, Lucidchart, UXPressia, or similar)
  • Coursework, certification, or applied experience in human-centered design (IDEO Design Thinking, Double Diamond, Stanford d.school, or equivalent)
  • Experience with ServiceNow Employee Center, ITSM surveys, and feedback capture; Qualtrics or SurveyMonkey survey design
  • Exposure to ITSM environments, Help Desk workflows, or internal IT support contexts
  • Experience using Jira, Jira Service Management, or similar Agile/Kanban project management tools
  • Experience with Tableau, Power BI, or ServiceNow Performance Analytics dashboards
  • Familiarity with Confluence for documentation and knowledge management
  • Interest in AI and automation and how they shape the design of internal services

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