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Cx Strategist Jobs (NOW HIRING)

INLINE PLASTICS CORP

Sr CX Strategist

Shelton, CT

Job Summary The Senior CX Strategist - Order Fulfillment serves as the cross-functional link between Sales, Customer Experience, Planning, Manufacturing, and Operations. The role aligns customer ...

HLK

Senior CX Strategist

Saint Louis, MO · On-site

Position Summary The Senior CX Strategist leads the strategic vision for how and why our campaigns resonate with audiences, influencing agency-wide execution. They own the development of integrated ...

Motorola

Sr. CX Strategist

Chicago, IL · On-site

$125K - $135K/yr

Position overview The Senior CX Strategist plays a pivotal role in driving Motorola Solutions' Front-Office Transformation across the end-to-end Quote-to-Cash journey. This role bridges business ...

New

Motorola

Sr. CX Strategist

$125K - $135K/yr

Position overview The Senior CX Strategist plays a pivotal role in driving Motorola Solutions' Front-Office Transformation across the end-to-end Quote-to-Cash journey. This role bridges business ...

New

HLK

Director, CX Strategy

Saint Louis, MO · On-site

Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...

HLK

Director, CX Strategy

Saint Louis, MO · On-site

Role Summary The Director of CX Strategy serves as the senior CX lead across assigned clients and is responsible for setting the customer experience vision, strategy, and standards across paid, owned ...

INLINE PLASTICS CORP

CX Team Supervisor

Shelton, CT · On-site

Working closely with Sales, Planning, Manufacturing, Logistics, Marketing, and the Senior CX Strategist, the Team Leader ensures customer commitments are executed efficiently, service risks are ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, AI & CX Solutions Strategist ,is an integral part of our Strategy team at TELUS Digital. This role will have the option to be in a Work From Near ...

Kikoff

CX Strategy Manager

San Francisco, CA · On-site

About this role As the CX Strategy Manager, you will own how customer experience scales across automation, tooling, and measurement. This role is responsible for defining the systems, metrics, and ...

Telus Digital

$140K - $200K/yr

Location and Flexibility Our Associate Principal, CX Application Strategy, is an integral part of ... We are explicitly looking for a hybrid strategist and technologist (ideally with 3-6 years of ...

Brex

Manager, CX AI Strategy

Seattle, WA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

San Francisco, CA · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

New York, NY · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Brex

Manager, CX AI Strategy

Salt Lake City, UT · Hybrid

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

Global Career Website

CX Strategy Senior Consultant

OR · On-site +1

Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...

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Cx Strategist information

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$45K

$139.9K

$177.5K

How much do cx strategist jobs pay per year?

As of Aug 22, 2026, the average yearly pay for cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What does a Cx Strategist do?

A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.

What are the key skills and qualifications needed to thrive as a Cx Strategist?

To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.

What are the most common challenges a Cx Strategist faces in their day-to-day work?

Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.

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Cx Strategist jobs near you
Infographic showing various Cx Strategist job openings in the United States as of August 2026, with employment types broken down into 92% Full Time, 7% Part Time, and 1% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $139,867 per year, or $67.2 per hour.

Sr CX Strategist

INLINE PLASTICS CORP

Shelton, CT

Full-time

Posted 22 days ago

Job description

Job Summary

The Senior CX Strategist – Order Fulfillment serves as the cross-functional link between Sales, Customer Experience, Planning, Manufacturing, and Operations. The role aligns customer demand with operational capacity and fulfillment priorities across domestic, international, national, and specialty accounts. This includes monitoring open demand and service risks, supporting escalations, and coordinating readiness for current and new customers, new items, product changes, and shifts in demand.

The position ensures sales and operational teams have the requirements needed for successful execution. It also supports planning and process-improvement initiatives, develops customer and sales reporting, and analyzes fill rate, demand, and service performance to guide business decisions, customer communication, and the broader Voice of the Customer strategy.

Essential Job Responsibilities

  • Review customer demand, open orders, fulfillment risks, and customer priorities. 
  • Serve as the link between Sales, CX, Planning, and Operations to address demand and fulfillment gaps. 
  • Serve as an escalation point for CX Leadership, Sales, and Operations when fulfillment is at risk. 
  • Partner with Planning and Manufacturing to align production plans with customer demand and priorities. 
  • Coordinate readiness for new items, item changes, new customers, and demand transitions. 
  • Participate in readiness meetings with Sales, Product, RD&E, Planning, Operations, and CX. 
  • Confirm demand forecasts, production priorities, launch timing, and operational risks before implementation. 
  • Communicates to relevant teams ensuring the pricing, customer setup, product availability, order timing, and special requirements needed to support execution. 
  • Communicate operational constraints and demand changes to Sales, CX, and other impacted teams. 
  • Develop and maintain fill-rate and service reporting for specialty accounts, customers, Sales, and leadership. 
  • Identify demand and fulfillment trends that may require changes to priorities, planning, or customer communication. 
  • Align demand-experience reporting with the broader Voice of the Customer program. 
  • Support customer and OMR communication plans when demand, availability, timing, or priorities change. 
  • Support workflow improvements, ERP initiatives, inventory allocation projects, and new technical solutions. 
  • Support Sales and Operations planning through customer demand insights and service-risk analysis.

Safety

  • Practices safe work habits and follows general safety procedures such as proper lifting and bending, ergonomics, proper use of equipment and use of personal protection equipment (PPE).
  • Practices good housekeeping including clutter-free work area and general cleaning; follows FDA product safety standards, follows IPC product defense standards and complies with all SQF requirements.
  • Ensures lockout procedures are followed any time the equipment is being cleaned or maintained.

Product Safety and Quality

  • Follows Product Safety and Quality standards.
  • Follows FDA GMP’s regarding food contact packaging as it pertains to the employee.

Minimum Requirements (include education, experience, special skills, licenses and/or certifications required.)

  • Bachelor’s Degree (BA or BS) or equivalent from a college/university or comparable work experience.
  • Minimum 3 years of Customer Service Experience, experience with supply chain and inventory demand shipments is a plus.
  • Demonstrated abilities in Microsoft Office, including Excel and Outlook is a must. 
  • Experience working in ERP systems to manage and process orders (Epicor preferred) as well as Business Intelligent Tools for Reporting.
  • Knowledge of inventory reservations and allocations process in order-to-cash/invoice solutions.
  • Knowledge of supply chain demand and open order management for large customer portfolios. 

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