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Cx Strategist Jobs (NOW HIRING)

Brex

Manager, CX AI Strategy

New York, NY · On-site

Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...

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OR

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

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CX Strategy & Operations Senior Analyst

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Unqork

CX Strategy & Operations Senior Analyst

We are seeking a highly organized, process-driven CX Strategy & Operations Senior Analyst to join our CX Strategy & Operations group. This critical role serves as the operational engine behind our ...

Kyndryl

Lead Experience Strategist

New York, NY · On-site

$88K - $168K/yr

The Role As an Experience Strategist in Kyndryl Vital, you will shape the go-to-market strategy and create high-impact pre-sales content that fuels Customer Experience (CX) pipeline growth. You will ...

Kyndryl

Lead Experience Strategist

New York, NY · On-site +1

$88K - $168K/yr

The Role As an Experience Strategist in Kyndryl Vital, you will shape the go-to-market strategy and create high-impact pre-sales content that fuels Customer Experience (CX) pipeline growth. You will ...

NICE

OR

You will primarily engage at the VP and Director level - with CX, Operations, Technology, and ... Strategic Advisory & Transformation Planning * Engage primarily at the VP and Director level ...

Apex IT

Oracle CX Data Architect

$65.25 - $84/hr

Design and implement the overall data architecture strategy for Oracle CX applications (e.g., Oracle CX Sales, Service, Marketing, etc.) ensuring alignment with business objectives. * Develop ...

TIAA

D&CX Portfolio Management

Dallas, TX · Hybrid

Key Responsibilities Strategic Portfolio Management * Serve as central steward for D&CX strategic alignment and performance management * Develop and maintain master roadmaps that align portfolio ...

TIAA

D&CX Portfolio Management

Charlotte, NC · Hybrid

Key Responsibilities Strategic Portfolio Management * Serve as central steward for D&CX strategic alignment and performance management * Develop and maintain master roadmaps that align portfolio ...

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Cx Strategist information

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$45K

$139.9K

$177.5K

How much do cx strategist jobs pay per year?

As of Jul 4, 2026, the average yearly pay for cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A Cx Strategist role involves analyzing customer experience data and developing strategies, which can suit overthinkers who enjoy detailed planning and problem-solving. This job often requires critical thinking, attention to detail, and proficiency with tools like customer feedback platforms and analytics software. It provides a structured environment for those who prefer thoughtful, strategic work over fast-paced or highly unpredictable roles.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, content strategists, and digital marketing managers, often requiring extensive experience, leadership skills, and proficiency with analytics tools. Positions in media sales, advertising, and production management can also reach this level with proven success and industry expertise.

What are the key skills and qualifications needed to thrive in the Cx Strategist position, and why are they important?

To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.

What does a CX strategist do?

A CX (Customer Experience) strategist analyzes and improves how customers interact with a company's products or services. They use data, customer feedback, and industry best practices to develop strategies that enhance satisfaction, loyalty, and overall experience, often collaborating with marketing, design, and product teams. Strong analytical skills and knowledge of customer journey mapping tools are essential for this role.

What are the most common challenges a Cx Strategist faces in their day-to-day work?

Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.

What does a CX Strategist do?

A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.

Which 5 jobs will survive AI?

For a Cx Strategist, roles that require complex human interaction, emotional intelligence, and strategic decision-making are less likely to be automated. These include jobs like executive leadership, specialized consulting, creative design, advanced data analysis, and customer experience management. Skills in critical thinking, empathy, and adaptability will remain valuable in these areas despite AI advancements.
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Cx Strategist jobs near you
Manager, CX AI Strategy

Manager, CX AI Strategy

Brex

New York, NY • On-site

Full-time

Posted 3 days ago

Job description

Why join us
Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.
Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.
Customer Experience at Brex
The Customer Experience team is the connective tissue between Brex's product and the companies that depend on it every day. We don't just resolve issues - we surface insights, close feedback loops, and help shape the product roadmap. As Brex becomes an AI-native company, our CX organization leads that shift: building the systems, metrics, and workflows that let AI handle routine complexity while humans focus on judgment and relationships. We measure success not by tickets closed, but by customers who don't need to contact us in the first place.
What you'll do
Brex is looking for an experienced AI operator & leader to own the strategy and execution of AI-powered customer experience. You'll lead the team responsible for Brex's AI customer service platform - optimizing instruction sets, driving quality, and expanding AI across chat, voice, and email. You'll also own the internal side of the equation: building and deploying AI-powered tools that give Brex's CX team a measurable productivity edge - from agent-assist and real-time guidance to QA automation and workflow tooling. You'll own the metrics that matter on both sides, define what "great" looks like for AI performance, and partner with Product and Engineering to shape the roadmap. This is not a research or strategy-deck role. You'll build, ship, and iterate on systems that make Brex's CX the best support on the planet - and lead the team that makes it happen.
Where you'll work
This role will be based in our New York office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!
Responsibilities
Customer-facing
  • Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals.
  • Collaborate with CX leaders to drive performance metrics: resolution rate, CSAT, quality, resolution time, escalation rates, etc. Monitor the results and drive improvement when targets aren't met.
  • Own the CX AI roadmap from opportunity discovery through implementation - prioritize where AI can improve efficiency and customer experience, and sequence investments that compound over time.
  • Collaborate with Systems and Engineering to drive CX AI performance - instruction set optimization, channel expansion (chat, voice, email), containment quality, and escalation handling, etc.

Internal AI tools & team productivity
  • Define the standard for what an AI-augmented CX team looks like at Brex: how AI agents and human operators divide and conquer, where handoffs happen, and how to maintain customer experience quality as automation scales.
  • Own the development and deployment of internal AI tools that make Brex's CX team faster, more accurate, and more consistent - including agent-assist tooling, real-time guidance systems, QA automation, and workflow-level automations.
  • Partner with Engineering, Data, and Product Ops to build and maintain the AI infrastructure underneath these tools - knowledge reliability, shared workflows, and feedback loops that improve both customer-facing and internal AI systems over time.
  • Measure internal AI adoption and impact: track agent productivity, time-to-resolution improvements, QA automation rates, and coaching effectiveness. Close the loop between data and iteration.

Cross-functional & leadership
  • Partner cross-functionally with CX Leadership, Strategy & Enablement, Product, Engineering, and Data to scope, build, and launch AI improvements. Represent CX in EPD conversations with a point of view grounded in customer outcomes and operational metrics.
  • Drive internal AI adoption - ensure the CX team is equipped with the training, workflows, and confidence to work alongside AI effectively.
  • Communicate AI performance and strategy to CX leadership and executive stakeholders; translate data into clear narratives that drive decisions.

Requirements
  • 4+ years in CX strategy, AI operations, product operations, or a related function at the intersection of technology and customer experience - ideally in a fast-paced tech or fintech environment
  • 1+ years managing or developing a team of 4+ ICs, with a track record of setting direction, developing people, and delivering results
  • Proven experience owning and improving AI or automation initiatives in a support environment - from opportunity analysis through rollout and iteration, with measurable outcomes
  • Product-minded builder: equally comfortable writing a requirements doc, configuring a platform, and partnering with Engineering to ship something net-new. You don't wait for a product team to build what your customers need
  • Strong analytical skills: comfortable digging into conversation data, contact driver analysis, and AI performance metrics to turn raw signal into smart decisions
  • Technical fluency with AI-enabled CX platforms and the ability to ship directly or partner confidently with Engineering and Product to make automation work at scale
  • Clear, direct communicator - you write with precision, translate between technical and non-technical audiences, and know how to make a data story land with leadership
  • Proven cross-functional collaboration skills - you've worked across CX, Product, Engineering, and Data to drive customer-centric improvements

Bonus Points
  • Hands-on experience with Sierra or comparable AI voice/chat/email platforms in a customer-facing environment
  • Background in fintech, financial services, or enterprise SaaS
  • Experience building or owning QA and eval frameworks for AI systems
  • Experience building internal productivity tooling or agent-assist systems - whether through third-party configuration, prompt engineering, or partnering with Engineering to ship net-new tools
  • Familiarity with product knowledge infrastructure - how content is structured, maintained, and surfaced to AI systems at scale
  • Experience translating AI operational learnings into product feedback that influenced roadmap decisions

Compensation
The expected salary range for this role is $141,928 - $177,410. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.
Brex LLC is a wholly owned subsidiary of Capital One, N.A.
Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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