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Cx Strategist Jobs in Indiana (NOW HIRING)

Genesys

Drive outbound prospecting across strategic accounts using calls, email, LinkedIn, and targeted ... Clearly articulate the value of Genesys Cloud and CX solutions aligned to customer challengesand ...

Sprinklr

AI monetization strategies and packaging * Intelligent automation across service delivery * Reimagine CX with AI Agents, Copilots, and intelligence layers that transform how work gets done. * Lead ...

Comcast

Advertising Account Executive

Indianapolis, IN · On-site

$33K - $42K/yr

Customer Experience (CX); Strategic Objectives; New Customers; Sales; Strategic Thinking; Timeline Management Base pay is one part of the Total Rewards that Comcast provides to compensate and ...

Genesys

Maintain deep expertise in AI-enabled CX trends, competitive dynamics, and emerging technologies to inform customer strategy * Enable adoption of new Genesys capabilities and services that enhance ...

Genesys

Drive multi channel outbound prospecting strategies that generate qualified pipeline across new ... Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable ...

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$42.8K

$133.1K

$168.9K

How much do cx strategist jobs pay per year?

As of Aug 3, 2026, the average yearly pay for cx strategist in Indiana is $133,092.00, according to ZipRecruiter salary data. Most workers in this role earn between $115,600.00 and $149,400.00 per year, depending on experience, location, and employer.

What's a good job for overthinkers?

A Cx Strategist role involves analyzing customer experience data and developing strategies, which can suit overthinkers who enjoy detailed planning and problem-solving. This job often requires critical thinking, attention to detail, and proficiency with tools like customer feedback platforms and analytics software. It provides a structured environment for those who prefer thoughtful, strategic work over fast-paced or highly unpredictable roles.

What kind of jobs in media bring in $150,000 a year?

High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, content strategists, and digital marketing managers, often requiring extensive experience, leadership skills, and proficiency with analytics tools. Positions in media sales, advertising, and production management can also reach this level with proven success and industry expertise.

What are the key skills and qualifications needed to thrive in the Cx Strategist position, and why are they important?

To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.

What does a CX strategist do?

A CX (Customer Experience) strategist analyzes and improves how customers interact with a company's products or services. They use data, customer feedback, and industry best practices to develop strategies that enhance satisfaction, loyalty, and overall experience, often collaborating with marketing, design, and product teams. Strong analytical skills and knowledge of customer journey mapping tools are essential for this role.

What are the most common challenges a Cx Strategist faces in their day-to-day work?

Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.

What does a CX Strategist do?

A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.

Which 5 jobs will survive AI?

For a Cx Strategist, roles that require complex human interaction, emotional intelligence, and strategic decision-making are less likely to be automated. These include jobs like executive leadership, specialized consulting, creative design, advanced data analysis, and customer experience management. Skills in critical thinking, empathy, and adaptability will remain valuable in these areas despite AI advancements.
What are the most commonly searched types of Cx Strategist jobs in Indiana? The most popular types of Cx Strategist jobs in Indiana are:
What are popular job titles related to Cx Strategist jobs in Indiana? For Cx Strategist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cx Strategist jobs in Indiana look for? The top searched job categories for Cx Strategist jobs in Indiana are:
Cx Strategist jobs near you
Infographic showing various Cx Strategist job openings in Indiana as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 82% Physical, 4% Hybrid, and 14% Remote job distribution, with an average salary of $133,092 per year, or $64 per hour.

Digital Business Analyst, Digital CX

Toyota Material Handling

Columbus, IN • On-site

$91K - $103K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 17 days ago

Toyota Material Handling rating

8.0

Company rating: 8.0 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

175th of 487 rated machine equipment manufacturers

Job description

Join our Team as a Digital Business Analyst, Digital CX!
The Role:
This position is responsible for supporting TMHNA's digital customer experience platforms, including customer portals (MyToyota and iW.Connect) and e-commerce products for the Toyota Material Handling and Raymond brands. TMHNA Digital CX platforms serve as the primary end-customer point of digital engagement across TMHNA and its dealer and partner network, encompassing digital customer experience, digital commerce, and an expanding portfolio of products and services.
This position is responsible for developing business requirements, analyzing user experience and platform performance data, and driving enhancements that support both customer-facing and internal business processes.
The role is actively involved in user story creation, elaboration, and development cycles to build and enhance features across multiple platforms and products. In addition to core product development responsibilities, this role supports a broader operational scope including sales and operations enablement, dealer and internal communications, and production support.
The role requires broad thought across the entire omni-channel customer lifecycle to advocate for seamless integrations across systems, alignment with business processes, and continuous improvement across TMHNA's ecosystem.
This role acts as a key connector across product, IT, sales, operations, marketing, and dealer stakeholders to ensure alignment, adoption, and successful execution of platform capabilities. This is a change agent role and the associate should be familiar with: - General business operations (P&L) - Agile software development - Digital platforms and digital user experience - Digital Commerce and Digital Marketplaces - B2B and B2B2B business models (Manufacturer --> Distributor --> End-Customer)
This position will work with product owners, other analysts, key stakeholders (dealers and customers), and digital QA teams to ensure the platform is feature-rich and working as expected.
What You'll Be Doing:
  • Gather, document, and refine business requirements with relevant stakeholders
  • Decompose features into well-structured user stories with clear acceptance criteria and business rules
  • Prioritize and manage the product backlog in partnership with Product Owners, ensuring readiness for PI Planning
  • Develop and maintain visibility into cross-platform and cross-product dependencies to ensure alignment across an expanding portfolio of digital capabilities
  • Lead sprint and release planning, coordinating in-sprint execution, risks, and adjustments
  • Partner with sales and operations teams to translate business needs into platform capabilities and improve operational workflows
  • Collaborate with marketing, go-to-market teams, dealers, and internal stakeholders to support adoption, readiness, and ongoing engagement
  • Communicate platform enhancements, releases, and issues to dealers and internal stakeholders, ensuring clarity and alignment
  • Gather and synthesize feedback from customers, dealers, and internal users to inform product priorities and continuous improvement
  • Analyze user experience and platform performance data, including adoption, conversion, and operational metrics, to drive backlog decisions
  • Define, track, and report on KPIs tied to both user experience and business outcomes
  • Identify and drive process improvements across digital platforms and supporting business operations
  • Maintain documentation of workflows, functional requirements, and system behaviors
  • Support quality assurance activities including test planning, execution, and defect triage
  • Manage production support activities including issue triage, root cause analysis, and coordination of resolution with technical teams
  • Balance defect resolution with feature delivery to ensure platform stability and continuity
  • Support internal and dealer business process improvements aligned to digital CX strategy
  • Assist cross-functional teams in the execution of projects and strategic initiatives
  • Practice fiduciary responsibility
  • Ability to work in a constant state of alertness and safe manner
  • Additional duties as assigned

What We're Looking For:
  • Bachelor's degree preferred, or equivalent combination of education and relevant experience
  • 3 to 5 years of experience in business analysis, digital product development, or related roles
  • Experience working in Agile environments with cross-functional teams
  • Demonstrated ability to translate business needs into technical requirements and support end-to-
  • end delivery
  • Experience supporting digital platforms, e-commerce, or customer-facing applications preferred
  • Project management experience is a plus
  • Business Analysis certification is a plus
  • Working knowledge of or prior hands-on experience with modern web technologies (e.g., Angular,js, Node.js) is a plus

What Sets You Apart:
  • Working knowledge of or prior hands-on experience with modern web technologies (e.g., Angular,Vue.js, Node.js) is a plus
  • Project management experience is a plus
  • Business Analysis certification is a plus
  • Experience supporting digital platforms, e-commerce, or customer-facing applications preferred

Where and When You'll Work:
Based in Columbus, Indiana, Toyota offers a full line of high-quality material handling equipment sold under the Toyota brand for over 50 years. We are proud of our large and diverse workforce. We seek individuals committed to excellence with talent, skill and innovation. We offer a competitive salary and benefits package with a pleasant and challenging work environment. Life is better at Toyota.
What Your Total Compensation & Benefits Package will look like:
Salary - $65,000 - $83,000 per year. Compensation depends on the selected candidate's education and experience.
World Class Benefits:
  • Competitive Salary
  • Performance Bonus
  • Generous Paid Time Off and 13 Paid Holidays
  • Affordable Medical plans and no-cost Dental & Vision options
  • 100% 401(k) match up to 6%
  • Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability
  • Tuition Assistance Program
  • Employee Assistance Program (EAP) with access to mental health care, legal support, and financial guidance
  • Recognition and Kaizen (continuous improvement) Reward Programs
  • Meaningful opportunities for personal and professional development
  • Onsite Fitness Center & Occupational Health Clinic
  • Best in class work culture!

Big Name | Big Opportunities | Life is Better at Toyota
Toyota Material Handling North America (TMHNA), the industry leader in forklift sales, comprises two main brands: Toyota Material Handling and The Raymond Corporation. We believe investing in the best people, products, and processes will fuel our future success, and we will always be driven by our foundational principles of "respect for people" and "continuous improvement". With opportunities across North America, we are confident you will find the right position within TMHNA that can help you build a long, fulfilling career.
Learn more here: https://www.toyotaforklift.com/careers or https://careers.raymondcorp.com/careers or https://www.toyotaforklift.com/toyota-heavy-duty-careers
Follow us on Social Media: Working at Toyota Material Handling | Glassdoor

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