... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
Deployment Manager, AI Agents
Brazil, IN · On-site
$90 - $150/hr
Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp * Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration ...
Deployment Manager, AI Agents
Brazil, IN · On-site
$90 - $150/hr
Co-lead strategic accounts with senior team members, taking on responsibility progressively as you ramp * Apply your CX ops knowledge to diagnose why accounts are stuck: helpdesk configuration ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
... CX/UX tooling, event tech, etc.). Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning. 2.Optimize digital performance, governance, and ...
Customer Experience Advisor
Indianapolis, IN · On-site
$60 - $65/hr
... CX) Advisor serves as theadvisor for assigned retail and direct mail clients. The roleis responsible forevaluating customer requirements,determiningcampaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$60 - $65/hr
... CX) Advisor serves as theadvisor for assigned retail and direct mail clients. The roleis responsible forevaluating customer requirements,determiningcampaign execution strategies, recommending ...
Project Engineer
Sullivan, IN · On-site
$61.99 - $68.88/hr
Upload, track, and manage documentation within project platforms (e.g., Cx Alloy, ACC). * Review ... The company's implementation strategy is built around understanding stakeholder pain points ...
Project Engineer
Sullivan, IN · On-site
$61.99 - $68.88/hr
Upload, track, and manage documentation within project platforms (e.g., Cx Alloy, ACC). * Review ... The company's implementation strategy is built around understanding stakeholder pain points ...
Provide strategic insight into the development of efficiencies targeted at maximizing productivity per employee and value-add from existing systems, processes, and personnel. * Work closely with key ...
Quick apply
Provide strategic insight into the development of efficiencies targeted at maximizing productivity per employee and value-add from existing systems, processes, and personnel. * Work closely with key ...
Customer Experience Advisor
Indianapolis, IN · On-site
$65K/yr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$65K/yr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$65K/yr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Quick apply
Customer Experience Advisor
Indianapolis, IN · On-site
$65K/yr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$65K/yr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$65K/yr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$60 - $65/hr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Customer Experience Advisor
Indianapolis, IN · On-site
$60 - $65/hr
... CX) Advisor serves as the advisor for assigned retail and direct mail clients. The role is responsible for evaluating customer requirements, determining campaign execution strategies, recommending ...
Director, Customer Support
Fishers, IN · On-site
Scope The Director provides strategic and operational leadership for: * Customer Service Contact ... Customer Experience (CX) Programs * Customer Operations Reporting & Analytics * Offshore Business ...
Director, Customer Support
Fishers, IN · On-site
Scope The Director provides strategic and operational leadership for: * Customer Service Contact ... Customer Experience (CX) Programs * Customer Operations Reporting & Analytics * Offshore Business ...
Partner Integration Associate
Auburn, IN · On-site
$200/hr
The Partner Integration Associate (PIA) position follows a strategic approach to identify financial advisors who may be ready to sell or merge their business with ours. PIAs are responsible for ...
Quick apply
Partner Integration Associate
Auburn, IN · On-site
$200/hr
The Partner Integration Associate (PIA) position follows a strategic approach to identify financial advisors who may be ready to sell or merge their business with ours. PIAs are responsible for ...
Our team balances business strategy, technology, creativity, and ongoing managed services to solve ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Our team balances business strategy, technology, creativity, and ongoing managed services to solve ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Our team balances business strategy, technology, creativity, and ongoing managed services to solve ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Our team balances business strategy, technology, creativity, and ongoing managed services to solve ... Conversational Agents (formerly Dialogflow CX), GECX Agent Assist or GECX Quality AI ...
Cx Strategist information
See Indiana salary details
$42.8K - $54.3K
2% of jobs
$54.3K - $65.7K
5% of jobs
$65.7K - $77.2K
6% of jobs
$77.2K - $88.7K
4% of jobs
$88.7K - $100.1K
3% of jobs
$100.1K - $111.6K
2% of jobs
$119.2K is the 25th percentile. Wages below this are outliers.
$111.6K - $123.1K
3% of jobs
$123.1K - $134.5K
3% of jobs
$134.5K - $146K
1% of jobs
The median wage is $149.3K / yr.
$146K - $157.4K
69% of jobs
$157.4K - $168.9K
1% of jobs
$42.8K
$133.1K
$168.9K
How much do cx strategist jobs pay per year?
What does a Cx Strategist do?
A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.
What are the key skills and qualifications needed to thrive as a Cx Strategist?
To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.
What are the most common challenges a Cx Strategist faces in their day-to-day work?
Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.
What are the most commonly searched types of Cx Strategist jobs in Indiana?
The most popular types of Cx Strategist jobs in Indiana are:
What are popular job titles related to Cx Strategist jobs in Indiana?
For Cx Strategist jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cx Strategist jobs in Indiana look for?
The top searched job categories for Cx Strategist jobs in Indiana are:

Cummins rating
8.2
Based on 271 frontline employees who took The Breakroom Quiz
86th of 545 rated manufacturers
Job description
We are looking for a talented Product Manager-Principal to join our team specializing in Systems/Information Technology for our Corporate organziation in Columbus, IN.
In this role, you will make an impact in the following ways:
- Set clear product direction by defining and evolving the vision and roadmap, aligning solutions to business goals while consistently representing the voice of the customer.
- Turn insights into outcomes by conducting market research, user interviews, and data analysis to define personas, pain points, and requirements that drive impactful solution design.
- Unblock delivery with technical insight by collaborating with Enterprise/Solution Architecture and Engineering to scope and sequence technology enablers that accelerate value delivery.
- Ensure execution excellence by shaping a high-quality, prioritized backlog (user stories, defects, enablers) with crisp acceptance criteria that stay aligned to evolving stakeholder priorities.
- Raise the quality bar by accepting stories against the Definition of Done, leading UAT, and ensuring features meet business, security, and compliance standards prior to release.
- Drive agile momentum by partnering with Scrum Masters and Agile Coaches to improve flow and outcomes; actively leading PI Planning, sprint ceremonies, System Demos, and Inspect & Adapt as the customer advocate.
- Measure what matters by defining and tracking KPIs and OKRs, tying product performance to strategic objectives, and communicating value, outcomes, and roadmap with stakeholders and customers.
- Own results and build capability by managing product P&L across the lifecycle, and leading people and org design-hiring, developing, and coaching a high-performing team to deliver scalable impact.
Additional Responsibilities:
1.Own the MarCom MarTech product ecosystem and roadmap (Powercell PO/PM)
Define product vision, outcomes, and quarterly roadmaps across the MarCom stack (CMS platforms, DAM/PIM, SEO/SEM, SMM, analytics, CX/UX tooling, event tech, etc.).
Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning.
2.Optimize digital performance, governance, and reliability across owned channels
Drive measurable improvements in acquisition and engagement (SEO, site speed, conversion, content performance) leveraging analytics and experimentation.
Establish platform governance and guardrails: content and tagging standards, SEO technical hygiene, consent/measurement practices, and operating cadence.
3.Enable secure, scalable delivery of MarCom experiences through IT
Partner with security/infra to ensure resilient delivery using WAF/CDN and related controls, while protecting customer data and brand assets.
Lead vendor/tool lifecycle decisions (selection, integration, adoption, and retirement) to reduce tool sprawl and maximize ROI.
Requirements
MarTech product management experience
3; years as a Product Manager/Product Owner or similar, owning roadmap/backlog for MarTech, web/digital platforms, or marketing operations technology.
Hands-on familiarity with MarCom platforms and integrations
Practical experience with CMS and at least several of: SF Marketing Cloud (or similar), SEO/SEM tools (e.g., SEMrush), analytics (GA/Adobe), CX/UX tools (testing/heatmaps), DAM, PIM, social management, event platforms.
Working knowledge of APIs, data flows, tagging/measurement, identity/consent, and system integrations with CRM/CDP where applicable.
Digital performance and measurement capability
Demonstrated ability to define KPIs/OKRs, build measurement plans, and use insights to prioritize improvements (SEO health, conversion, speed/Core Web Vitals, content performance, campaign-to-site attribution).
Strong delivery and stakeholder leadership
Proven ability to lead cross-functional teams (engineering, UX, analytics, security, MarCom stakeholders), run agile ceremonies, and manage tradeoffs across scope, time, and risk.
Preferences (nice-to-have)
Enterprise web delivery and security experience
Familiarity with WAF/CDN concepts, performance optimization, DDoS/bot mitigation, and release governance for high-visibility public sites.
Content operations and information architecture depth
Experience establishing content models, taxonomy/metadata, DAM governance, PIM-driven content syndication, and SEO technical remediation at scale.
Stack details
PHP / framework layer- PHP: runtime Drupal runs on.
- Symfony: the underlying framework Drupal builds on (routing, HTTP kernel, DI container, event system, etc.).
- Twig: templating engine used by Drupal themes for HTML rendering.
- Composer: PHP dependency manager; standard way to install/update Drupal core + modules + libraries.
- Packagist / Drupal.org packages: where Composer pulls dependencies from (Drupal modules are Composer packages now).
- Node.js tooling (optional): Webpack/Vite/etc. for theme/front-end builds (depends on the theme).
- Drush: Drupal command-line tool (cache rebuild, config import/export, DB updates, cron, user/admin tasks).
- Drupal Console (less common now): scaffolding/command tooling (many teams rely on Drush instead).
- Nginx or Apache: serves the site, proxies requests to PHP.
- PHP-FPM: process manager for PHP (common with Nginx).
- TLS/Cert management: e.g., Let's Encrypt or enterprise cert tooling.
- Database: MySQL/MariaDB or PostgreSQL.
- Redis or Memcached: caches (often for performance and to keep cache out of DB).
- Object/file storage: local disk, NFS, or S3-compatible storage for media files.
- Apache Solr: common enterprise search backend for Drupal.
- Elasticsearch / OpenSearch: alternative search backends (depends on org preference).
- Search API module: Drupal-side integration pattern for these backends.
- Varnish: reverse proxy cache (very common in Drupal stacks).
- CDN: Cloudflare, Akamai, Fastly, etc. for edge caching + WAF.
- Logs: syslog/ELK/Splunk/Datadog (whatever your org uses).
- APM: New Relic / Datadog APM (trace slow requests).
- Error tracking: Sentry, etc.
- DDEV / Lando / Docker Compose: local environment tooling for Drupal stacks.
- CI/CD: GitHub Actions/GitLab/Jenkins/Azure DevOps (run tests, build artifacts, deploy).
- Config management: Drupal config export/import (YAML) + secrets management (Vault, etc.).
Compensation
- Please note that the salary range provided is a good faith estimate on the applicable range. The final salary offer will be determined after considering relevant factors, including a candidate's qualifications and experience, where appropriate
Core responsibilities
1.Own the MarCom MarTech product ecosystem and roadmap (Powercell PO/PM)
Define product vision, outcomes, and quarterly roadmaps across the MarCom stack (CMS platforms, DAM/PIM, SEO/SEM, SMM, analytics, CX/UX tooling, event tech, etc.).
Translate MarCom strategy into prioritized epics/features; manage backlog, dependencies, and release planning.
2.Optimize digital performance, governance, and reliability across owned channels
Drive measurable improvements in acquisition and engagement (SEO, site speed, conversion, content performance) leveraging analytics and experimentation.
Establish platform governance and guardrails: content and tagging standards, SEO technical hygiene, consent/measurement practices, and operating cadence.
3.Enable secure, scalable delivery of MarCom experiences through IT
Partner with security/infra to ensure resilient delivery using WAF/CDN and related controls, while protecting customer data and brand assets.
Lead vendor/tool lifecycle decisions (selection, integration, adoption, and retirement) to reduce tool sprawl and maximize ROI.
Requirements
MarTech product management experience
4+ years as a Product Manager/Product Owner or similar, owning roadmap/backlog for MarTech, web/digital platforms, or marketing operations technology.
Hands-on familiarity with MarCom platforms and integrations
Practical experience with CMS and at least several of: SF Marketing Cloud (or similar), SEO/SEM tools (e.g., SEMrush), analytics (GA/Adobe), CX/UX tools (testing/heatmaps), DAM, PIM, social management, event platforms.
Working knowledge of APIs, data flows, tagging/measurement, identity/consent, and system integrations with CRM/CDP where applicable.
Digital performance and measurement capability
Demonstrated ability to define KPIs/OKRs, build measurement plans, and use insights to prioritize improvements (SEO health, conversion, speed/Core Web Vitals, content performance, campaign-to-site attribution).
Strong delivery and stakeholder leadership
Proven ability to lead cross-functional teams (engineering, UX, analytics, security, MarCom stakeholders), run agile ceremonies, and manage tradeoffs across scope, time, and risk.
Preferences (nice-to-have)
Enterprise web delivery and security experience
Familiarity with WAF/CDN concepts, performance optimization, DDoS/bot mitigation, and release governance for high-visibility public sites.
Content operations and information architecture depth
Experience establishing content models, taxonomy/metadata, DAM governance, PIM-driven content syndication, and SEO technical remediation at scale.
To be successful in this role you will need the following:
- User centricity - Relentless dedication to understanding and prioritizing user needs, using insights from diverse research methods to shape product strategies that deliver tangible business value, ensuring a deep alignment with user goals and challenges.
- Business process fit - Develop, drive and champion innovative ideas and strive to achieve business fit, optimizing user journeys, and leveraging continuous research and data on business trends to adapt and thrive in dynamic environments.
- Product/Service launch - Lead a launch plan; collaborate with other teams (e.g., business partners, legal/compliance) for effective product growth and adoption, tracking user feedback and aligning stakeholders on a launch strategy.
- Product/Service vision & roadmap - Develop a product vision based on business and customer needs, succinctly confirming the product's strategy and create a roadmap to illustrate the tactical execution of the Product Vision Finance- and data-driven decision making - Define success metrics, instrument products to capture and measure outcomes (incl. financial transparency) that align to product strategy and business goals. Writes metrics instrumentation for engineering implementation. Consistently uses data to guide product decision-making.
- Product/Service requirements and wireframing - Incrementally evolve a product through iterative agile processes to achieve fit for user needs. Create a Product Requirements Document of the product to capture requirements, work with UI/UX to define wireframes Technical execution - Collaborate with technology experts and team members to deliver valuable and feasible solutions, through coordinated release cadences. Write user stories, lead sprint planning and prioritization, backlog refinement, standup, etc., answer product questions, and make tradeoff decisions. May weigh in on architecture or design tradeoff decisions.
- Business Risk Management - Manage risk, engage others (e.g., security, regulatory, privacy, legal) to align on outcomes / business needs Driving Effective Outcomes - Takes ownership and initiates action to deliver high-impact results.
- Plans effectively, navigates ambiguity, adapts to change, and drives progress through thoughtful decision-making and execution.
- Diagnoses, prioritizes and resolves issues with urgency to drive momentum and progress on objectives.
- Demonstrates accountability and follow through to ensure results.
- Engaging with Impact - Communicates with clarity and purpose.
- Builds strong relationships and trust that accelerates alignment with others to influence action, foster collaboration, and accelerate outcomes.
- Values Differences - Recognizing the value that different perspectives and cultures bring to an organization. Ensuring Customer Success - Embraces a customer-first mindset and takes actions within their role to drive customer outcomes. Acts with urgency, empathy, and accountability to understand customer goals, challenges, and context.
- Proactively advocates for customer needs, aligns actions and solutions to enable customer priorities, and delivers support that creates meaningful value, satisfaction, and trust.
- Manages People & Teams - Builds and supports healthy, capable teams, diverse teams.
- Develops talent, manages conflict effectively, and fosters an inclusive environment where people can do their best work and deliver top performance.
- Directs Work - Sets clear expectations, prioritizes effectively, and empowers team members to perform through defined work plans with clear standards, goals, and accountability.
Creates conditions for success through effective processes, resourcing, and monitoring practices.
Education, Licenses, Certifications:
- College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience req...
About Cummins
Sourced by ZipRecruiter
Cummins Inc., headquartered in Columbus, IN, US, is a global power leader that designs, manufactures, and distributes numerous power products and systems. With its genesis from as early as 1919, the company readily serves diverse industries such as transportation, industrial, generator drive, or marine applications, among others. At the heart of Cummins' operations, its key product lineup encompasses diesel & natural gas engines, generator sets, engine components, and filtration, emission solutions, and electrical power generation systems. Cummins deeply embodies core values of integrity, respect for diversity, teamwork, performance excellence, and social responsibility - all of which dynamically fuel their mission 'Making people's lives better by powering a more prosperous world'.
Industry
Transportation equipment manufacturing
Company size
10,000+ Employees
Headquarters location
Columbus, IN, US
Year founded
1919