The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives ...
Set the quality and training strategy for a national CX organization scaling to 9+ teams across 30+ states by 2035 - not just running today's QA program * Lead and develop the QA function (3 auditors ...
Set the quality and training strategy for a national CX organization scaling to 9+ teams across 30+ states by 2035 - not just running today's QA program * Lead and develop the QA function (3 auditors ...
Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...
Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...
CX Strategy Senior Consultant
OR · On-site +1
Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...
CX Strategy Senior Consultant
OR · On-site +1
Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...
Customer Discovery & CX Strategy * Lead discovery workshops with customer stakeholders to understand existing contact center operations, customer journeys, pain points, channel mix, and business KPIs
Customer Discovery & CX Strategy * Lead discovery workshops with customer stakeholders to understand existing contact center operations, customer journeys, pain points, channel mix, and business KPIs
Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...
Job Purpose Astound Digital is seeking a dynamic CX Strategist to serve as a high-level advisor and functional lead for enterprise-level CRM initiatives. This role is critical for bridging the gap ...
Manager, CX Growth Programs
Los Angeles, CA · On-site +1
$96K - $120K/yr
This role translates CX strategy into scalable programs, partners cross-functionally to deliver impact, and owns performance measurement and iteration. * Execute and manage CX growth program across ...
Manager, CX Growth Programs
Los Angeles, CA · On-site +1
$96K - $120K/yr
This role translates CX strategy into scalable programs, partners cross-functionally to deliver impact, and owns performance measurement and iteration. * Execute and manage CX growth program across ...
Director, Customer Experience (CX)
$171K - $299K/yr
Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...
Director, Customer Experience (CX)
$171K - $299K/yr
Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Director, Customer Experience (CX)
Irvine, CA · On-site
$171K - $299K/yr
Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...
Director, Customer Experience (CX)
Irvine, CA · On-site
$171K - $299K/yr
Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...
Director, Customer Experience (CX)
Irvine, CA · On-site
$171K - $299K/yr
Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...
Director, Customer Experience (CX)
Irvine, CA · On-site
$171K - $299K/yr
Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating model across all customer interactions * Ensure customer experience is embedded into AI, automation, and ...
Manager, CX AI Strategy
Seattle, WA · On-site
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
Seattle, WA · On-site
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
San Francisco, CA · On-site
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
Manager, CX AI Strategy
San Francisco, CA · On-site
Lead the CX Strategy team, setting direction, developing team members, and aligning priorities to CX and company goals. * Collaborate with CX leaders to drive performance metrics: resolution rate ...
This role bridges brand strategy, customer experience (CX), and social ecosystems, ensuring that brand communication is consistent, engaging, and relevant across all interactions - from campaigns to ...
This role bridges brand strategy, customer experience (CX), and social ecosystems, ensuring that brand communication is consistent, engaging, and relevant across all interactions - from campaigns to ...
Cx Strategist information
See salary details
$45K - $57K
2% of jobs
$57K - $69.1K
5% of jobs
$69.1K - $81.1K
6% of jobs
$81.1K - $93.2K
4% of jobs
$93.2K - $105.2K
3% of jobs
$105.2K - $117.3K
2% of jobs
$125.3K is the 25th percentile. Wages below this are outliers.
$117.3K - $129.3K
3% of jobs
$129.3K - $141.4K
3% of jobs
$141.4K - $153.4K
1% of jobs
The median wage is $156.9K / yr.
$153.4K - $165.5K
69% of jobs
$165.5K - $177.5K
1% of jobs
$45K
$139.9K
$177.5K
How much do cx strategist jobs pay per year?
As of Jul 4, 2026, the average yearly pay for cx strategist in the United States is $139,867.00, according to ZipRecruiter salary data. Most workers in this role earn between $121,500.00 and $157,000.00 per year, depending on experience, location, and employer.
What's a good job for overthinkers?
A Cx Strategist role involves analyzing customer experience data and developing strategies, which can suit overthinkers who enjoy detailed planning and problem-solving. This job often requires critical thinking, attention to detail, and proficiency with tools like customer feedback platforms and analytics software. It provides a structured environment for those who prefer thoughtful, strategic work over fast-paced or highly unpredictable roles.
What kind of jobs in media bring in $150,000 a year?
High-paying media jobs that can reach $150,000 annually include senior roles such as media directors, content strategists, and digital marketing managers, often requiring extensive experience, leadership skills, and proficiency with analytics tools. Positions in media sales, advertising, and production management can also reach this level with proven success and industry expertise.
What are the key skills and qualifications needed to thrive in the Cx Strategist position, and why are they important?
To thrive as a Cx Strategist, you need expertise in customer experience design, user research, analytics, and a solid understanding of journey mapping and service design. Familiarity with tools like Salesforce, Zendesk, customer feedback platforms, and certifications such as CXPA or Six Sigma are often valuable. Strong communication, critical thinking, and influence skills help you align stakeholders and drive customer-centric initiatives. These capabilities ensure strategies are actionable, measurable, and deliver tangible improvements to customer satisfaction and business performance.
What does a CX strategist do?
A CX (Customer Experience) strategist analyzes and improves how customers interact with a company's products or services. They use data, customer feedback, and industry best practices to develop strategies that enhance satisfaction, loyalty, and overall experience, often collaborating with marketing, design, and product teams. Strong analytical skills and knowledge of customer journey mapping tools are essential for this role.
What are the most common challenges a Cx Strategist faces in their day-to-day work?
Cx Strategists often face the challenge of aligning cross-functional teams around shared customer experience goals, as different departments may have competing priorities. They are routinely tasked with translating complex data and customer feedback into actionable insights while also advocating for necessary changes across the organization. Balancing quick wins with long-term strategic improvements, and ensuring buy-in from leadership, can be demanding. However, overcoming these challenges is key to driving meaningful improvements in the customer journey and achieving significant business results.
What does a CX Strategist do?
A CX Strategist focuses on improving the overall customer experience by analyzing customer journeys, identifying pain points, and developing strategies to enhance engagement and satisfaction. They collaborate with teams across marketing, sales, product, and support to implement customer-focused initiatives. Their role involves leveraging data, user feedback, and industry trends to create seamless and impactful experiences that drive customer loyalty and business growth.
Which 5 jobs will survive AI?
For a Cx Strategist, roles that require complex human interaction, emotional intelligence, and strategic decision-making are less likely to be automated. These include jobs like executive leadership, specialized consulting, creative design, advanced data analysis, and customer experience management. Skills in critical thinking, empathy, and adaptability will remain valuable in these areas despite AI advancements.
More about Cx Strategist jobs
What cities are hiring for Cx Strategist jobs? Cities with the most Cx Strategist job openings:
What are the most commonly searched types of Cx Strategist jobs? The most popular types of Cx Strategist jobs are:
What states have the most Cx Strategist jobs? States with the most job openings for Cx Strategist jobs include:
What job categories do people searching Cx Strategist jobs look for? The top searched job categories for Cx Strategist jobs are:
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Posted 5 days ago
Pacific Life rating
6.8
Based on 6 frontline employees who took The Breakroom Quiz
242nd of 277 rated insurance
Job description
Job Description:
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Head of CX, Strategy and Portfolio to join our Group Employee Benefits Strategy, Delivery & Shared Services team in Newport Beach, CA, Omaha, NE, or Charlotte, NC. This role follows a hybrid schedule of four days in the office (on-site). If you are not currently located near one of our offices, we offer comprehensive relocation assistance.
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives that improves customer outcomes and accelerates profitable growth. This role will oversee a team of resources responsible for CX measurement and insights, business strategy, and portfolio lifecycle. This role will partner closely with senior management, Finance, product management, and cross-functional teams to translate CX insights and business strategy into actionable initiatives that drive profitable growth, enable scale, and amplify Group Employee Benefits market differentiation.
How you'll help move us forward:
Customer Experience
Strategy
Portfolio
The Experience You Will Bring
What Will Make You Stand Out
Base Salary Range: $190,000 - $225,000
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
Providing for loved ones, planning rewarding retirements, saving enough for whatever lies ahead - our policyholders count on us to be there when it matters most. It's a big ask, but it's one that we have the power to deliver when we work together. We collaborate and innovate - pushing one another to transform not just Pacific Life, but the entire industry for the better. Why? Because it's the right thing to do. Pacific Life is more than a job, it's a career with purpose. It's a career where you have the support, balance, and resources to make a positive impact on the future - including your own.
We're actively seeking a talented Head of CX, Strategy and Portfolio to join our Group Employee Benefits Strategy, Delivery & Shared Services team in Newport Beach, CA, Omaha, NE, or Charlotte, NC. This role follows a hybrid schedule of four days in the office (on-site). If you are not currently located near one of our offices, we offer comprehensive relocation assistance.
The Head of CX, Strategy and Portfolio is responsible for unifying customer experience (CX) strategy with business strategy, and translating both into a prioritized, governed portfolio of initiatives that improves customer outcomes and accelerates profitable growth. This role will oversee a team of resources responsible for CX measurement and insights, business strategy, and portfolio lifecycle. This role will partner closely with senior management, Finance, product management, and cross-functional teams to translate CX insights and business strategy into actionable initiatives that drive profitable growth, enable scale, and amplify Group Employee Benefits market differentiation.
How you'll help move us forward:
Customer Experience
- Define and evolve the Group Employee Benefits customer experience strategy
- Oversee customer and market research, integrating findings into strategy and portfolio recommendations
- Own customer experience measurement and the operationalization of insights
- Champion innovation and next-gen technologies to unlock scalable growth, reduce cycle time, and improve customer and employee experience
Strategy
- Own and evolve our Group Employee Benefits' strategic planning process and cadence, ensuring alignment with Enterprise strategic planning
- Develop, execute, and monitor integrated business strategies to achieve short-term and long-term organizational goals
- Oversee the development and management of Group Employee Benefits' multi-year strategy roadmap; monitor trajectory to long term strategic aspirations and, as appropriate, recommend what adjustments need to be made
- Maintain awareness of market research and analysis to identify strategic opportunities and risks, and translate external trends into relevant internal actions
- Build intelligence processes that can scale across the organization
- Oversee development of Group Employee Benefits' strategic narrative, including but not limited to Quarterly Strategic Views, board meetings, etc.
- Act as the Strategy leader for Group Employee Benefits in Enterprise Community of Practice, providing thought leadership and participation as needed in joint strategy efforts such as AI
Portfolio
- Own the end-to-end portfolio management lifecycle - intake, assessment, prioritization, sequencing, resource/capacity alignment, execution governance, dependency management, and benefits realization/value tracking
- Establish and maintain portfolio governance practices and operating rhythms that enable clear decisions (start/stop/pivot), transparency, and accountability across cross-functional leaders and teams
- Serve as the Portfolio leader for Enterprise cross-portfolio planning and quarterly alignment
The Experience You Will Bring
- 10+ years of leadership experience across CX, strategy, and portfolio management (or consulting) within financial services, insurance, or adjacent industries
- Ability to translate vision into actionable plans, roadmaps, and measurable outcomes - balancing stakeholder needs, capacity, risk, and value
- Proven success improving end-to-end customer journeys and experience standards, with measurement that informs prioritization and demonstrates impact
- Deep experience operating portfolio governance in complex, cross-functional environments
- Strong business and financial acumen - able to frame trade-offs, quantify value, manage budgets, and drive disciplined decisions
- Demonstrated change leadership and comfort leading through ambiguity
- Exceptional communication, facilitation, and influence skills - able to align senior stakeholders and drive clear outcomes and accountability
- High judgment, integrity, and discretion; trusted to steward company resources and manage risk appropriately
- Bachelor's degree in business, finance, analytics, design, or a related field (or equivalent experience)
What Will Make You Stand Out
- Group Employee Benefits experience
- Facilitative leader who builds cross-functional partnerships, clarifies expectations, removes obstacles, and drives outcomes through influence
- Strong analytical and storytelling skills - synthesizes qualitative and quantitative inputs into crisp executive narratives that drive fast, high-quality decisions
- Track record building governance and operating systems that drive consistent, measurable improvement
- Experience using AI, automation, and analytics to enable scalable growth
Base Salary Range: $190,000 - $225,000
Base Pay Range:
The base pay range noted represents the company's good faith minimum and maximum range for this role at the time of posting. The actual compensation offered to a candidate will be dependent upon several factors, including but not limited to experience, qualifications and geographic location. Also, most employees are eligible for additional incentive pay.
Your Benefits Start Day 1
Your wellbeing is important to Pacific Life, and we're committed to providing you with flexible benefits that you can tailor to meet your needs. Whether you are focusing on your physical, financial, emotional, or social wellbeing, we've got you covered.
- Prioritization of your health and well-being including Medical, Dental, Vision, and Wellbeing Reimbursement Account that can be used on yourself or your eligible dependents
- Generous paid time off options including: Paid Time Off, Holiday Schedules, and Financial Planning Time Off
- Paid Parental Leave as well as an Adoption Assistance Program
- Competitive 401k savings plan with company match and an additional contribution regardless of participation
You Can Be Who You Are
We are committed to a culture of diversity and inclusion that embraces the authenticity of all employees, partners and communities. We support all employees to thrive and achieve their fullest potential.
What's life like at Pacific Life? Visit Instagram.com/lifeatpacificlife
EEO Statement:
Pacific Life Insurance Company is an Equal Opportunity /Affirmative Action Employer, M/F/D/V. If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact a Human Resources Representative at Pacific Life Insurance Company.
What Pacific Life employees say
Pay
Benefits
Hours and flexibility
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Get the full story on Breakroom
About Pacific Life
Sourced by ZipRecruiter
When you purchase life insurance and retirement solutions, you're buying a promise. A promise that today, tomorrow or ten years from now, we'll be there. For more than 150 years, our clients have trusted Pacific Life to protect what matters most to them - their families, their businesses, their futures.
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Newport Beach, CA, US
Year founded
1868