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ScanSource

Intelisys: CX Practice Specialist

Greenville, SC · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices. Market Intelligence Research ...

Motorola

UX Designer and AI Strategist

Chicago, IL · On-site

  • Medical

  • Dental

  • Retirement

Our team is a dynamic, multidisciplinary group, bringing together talented Industrial Designers, UX/CX Designers, User Researchers, and Human Factors practitioners. We are at the forefront of ...

Delta Dental

Customer Experience Service Designer

Cerritos, CA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience within Service Design, CX, UX, product design, customer and user research; experience ... Experience designing and implementing experiences across human and digital channels. * Experienced ...

Scan source

Intelisys: CX Practice Specialist

Greenville, SC · On-site

$80K - $92K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices. Market Intelligence Research ...

Delta Dental

Customer Experience Service Designer

Camp Hill, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Experience within Service Design, CX, UX, product design, customer and user research; experience ... Experience designing and implementing experiences across human and digital channels. * Experienced ...

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Cx Designer information

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How much do cx designer jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for cx designer in the United States is $49.57, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $62.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx Designer position, and why are they important?

To thrive as a Cx Designer, you need expertise in user experience (UX) and customer journey mapping, typically backed by experience in design thinking and a degree in UX, graphic design, or a related field. Familiarity with tools such as Figma, Sketch, Adobe XD, and customer feedback platforms, as well as certification in UX or CX methodologies, is highly valued. Strong communication, empathy, and problem-solving skills help Cx Designers collaborate effectively and understand customer motivations. These competencies are vital for creating seamless, customer-centric experiences that drive satisfaction and loyalty.

What is a Cx Designer?

A CX (Customer Experience) Designer focuses on creating seamless, engaging, and user-friendly experiences across all customer touchpoints. They analyze customer journeys, identify pain points, and design solutions that enhance satisfaction and loyalty. Their role often involves collaboration with UX/UI designers, researchers, and business teams to ensure a cohesive and effective experience.

What are the typical day-to-day responsibilities of a Cx Designer?

Cx Designers are responsible for mapping and analyzing the end-to-end customer journey, identifying pain points, and collaborating with cross-functional teams to create solutions that enhance customer satisfaction. A typical day may involve conducting user research, facilitating workshops with stakeholders, developing prototypes, and testing new design concepts. They often work closely with product managers, developers, and marketing teams to ensure a cohesive customer experience across all touchpoints. This dynamic environment requires adaptability, creativity, and a continuous focus on improving the overall customer experience.

How to become a customer experience designer?

To become a customer experience designer, develop skills in user research, interaction design, and usability testing, often through a degree in design, psychology, or a related field. Gaining experience with design tools like Adobe XD or Figma and building a portfolio of UX projects can also help, along with understanding customer needs and business goals. Certifications in UX or CX design can enhance your qualifications and improve job prospects.

What does a Cx Designer do?

A Cx Designer, or Customer Experience Designer, focuses on improving how customers interact with a company's products or services by designing user-friendly interfaces, workflows, and touchpoints. They use tools like user research, journey mapping, and design software to create seamless and engaging experiences that meet user needs and business goals.
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Cx Designer jobs near you
Infographic showing various Cx Designer job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $103,112 per year, or $49.6 per hour.

Intelisys: CX Practice Specialist

ScanSource

Greenville, SC • On-site

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 29 days ago

ScanSource rating

8.2

Company rating: 8.2 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

91st of 419 rated retail wholesalers

Job description

Job Summary:
The CX Practice Specialist at Intelisys plays a key role in expanding the company’s Customer Experience (CX) practice, working closely with the Advanced Technology CX Leader and the Intelisys engineering organization to enable partners to design, position, and sell modern CX solutions.
This role sits at the intersection of CX strategy, partner enablement, and solution engineering support. The CX Practice Specialist helps translate complex CX technologies such as CCaaS, UCaaS, AI-driven contact centers, and workforce engagement platforms into clear business outcomes for technology advisors and their customers.
Working alongside Intelisys solution engineers, suppliers, and technology advisors, this individual helps drive pipeline growth, build partner confidence, and elevate the Intelisys CX brand within the technology advisor ecosystem.
The ideal candidate combines CX industry knowledge, strong communication skills, and a passion for partner enablement, helping advisors navigate increasingly complex CX architectures.
Essential Responsibilities:
Practice Development
  • Support the ongoing development and growth of the Intelisys CX practice, collaborating closely with the Advanced Technology CX Leader and engineering team to expand CX capabilities and programs.
Partner Enablement
  • Provide partner-facing CX education and guidance, helping technology advisors understand CX architectures, business value propositions, and solution positioning.
Solution Development
  • Work alongside Intelisys solution engineers to help advisors design CX solutions across platforms including CCaaS, UCaaS, AI-powered contact centers, workforce management, and analytics platforms.
Supplier Collaboration
  • Develop and maintain strong relationships with CX suppliers and platform providers, ensuring Intelisys advisors have access to the best solutions and technical resources.
Pipeline Development
  • Assist sales and engineering teams in supporting partner opportunities, helping drive CX pipeline growth through technical consultation and strategic engagement.
CX Thought Leadership
Contribute to Intelisys thought leadership through:
  • Blogs
  • Webinars
  • Podcasts
  • Whitepapers
  • Industry presentations
focused on CX transformation, AI in contact centers, and modern customer engagement strategies.
Education & Training
  • Support the development and delivery of CX training programs, partner enablement sessions, and technical workshops designed to help advisors grow their CX practices.
Market Intelligence
Research emerging CX trends including:
  • AI-powered contact centers
  • Automation and conversational AI
  • Workforce engagement platforms
  • Nearshore/offshore BPO integration
  • CX analytics and customer journey orchestration
and provide recommendations on new programs and supplier opportunities.
Event Participation
  • Participate in and help facilitate CX sessions at Intelisys events, partner conferences, and supplier workshops.
Reporting Relationships
Reports To:
  • CX Program Director
Required Qualifications
Education
  • Bachelor’s degree or equivalent professional experience in business, marketing, communications, or a related field.
CX Experience
  • 5+ years of experience in customer experience technology, contact center solutions, telecom, SaaS, or channel sales environments.
Technical Understanding
Working knowledge of CX technologies including:
  • CCaaS platforms
  • UCaaS solutions
  • Contact center operations
  • CRM integrations
  • AI-powered customer engagement tools
Communication Skills
Strong ability to communicate complex CX concepts clearly to:
  • Technology advisors
  • Sales teams
  • Executives
  • Technical audiences
Business Development
  • Experience supporting sales efforts, pipeline development, or partner engagement within technology or telecommunications sectors.
Tools
Proficiency with:
  • Microsoft Office (PowerPoint, Excel, Word)
  • CRM platforms
  • Webinar and presentation tools
Preferred Qualifications
  • Telecom or channel ecosystem experience
  • Experience with CCaaS platforms such as Five9, NICE, Genesys, Talkdesk, or similar solutions
  • Experience supporting partner enablement or sales engineering functions
  • Familiarity with AI and automation in contact center environments
  • Experience presenting or speaking in industry events or webinars
Key Characteristics
The ideal candidate is:
  • Partner-centric – focused on helping advisors succeed
  • Technically curious – interested in modern CX platforms and innovation
  • Collaborative – comfortable working alongside engineering teams
  • Entrepreneurial – excited to help grow a practice area
  • Communicative – confident presenting and educating partners
Physical Requirements
  • Ability to work in a remote or hybrid environment
  • Ability to travel up to 25–30% for partner events, conferences, and supplier meetings
  • Ability to work at a computer terminal for extended periods
Role Impact
The CX Practice Specialist plays a critical role in helping Intelisys:
  • Expand its CX advisory capabilities
  • Strengthen relationships with technology advisors
  • Grow CX and contact center revenue streams
  • Support complex CX solution opportunities with engineering expertise

Compensation:
Base Range : $80,000 - $92,000 and total compensation range $100,000 - $115,000
Actual annual salary offered to a candidate will be based on a number of variables including work experience, education and skills/ achievements, and will be mutually agreed upon at the time of offer.
For non-sales roles and sales roles with a variable component, total compensation reflects both a base salary and variable targets.
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, and a 401(k) plan with matching provision. Outside of CA, ScanSource grants 128 hours of paid time off (PTO) each calendar year (prorated for date of hire). In the state of CA, employees accrue a set number of hours each pay period equaling the same 128 hours of PTO. ScanSource also celebrates 10 paid company holidays.
ScanSource, Inc. is an Equal Opportunity Employer
EOE/M/F
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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About ScanSource

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ScanSource is a leading hybrid distributor connecting devices to the cloud and accelerating growth for partners across hardware, software, connectivity, and cloud.

Industry

It services

Company size

1,001 - 5,000 Employees

Headquarters location

Greenville, SC, US

Year founded

1992

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