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Cx Designer Jobs in California (NOW HIRING)

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171.30 - $299.80/hr

... designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI ... Define and own the enterprise CX vision and operating model across all customer interactions*

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

... designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI ... Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating ...

Ingrammicro

Director, Customer Experience (CX)

Irvine, CA

$171K - $299K/yr

... designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI ... Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating ...

Ingram Micro

Director, Customer Experience (CX)

Irvine, CA · On-site

$171K - $299K/yr

... designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI ... Enterprise CX Strategy & AI Enablement * Define and own the enterprise CX vision and operating ...

PTP

CX Business Analyst - REMOTE

Sacramento, CA · On-site +1

We are looking for a CX Business Analyst to help us design, test, and deliver CX solutions that ... Expertise in writing page, form, and service designs using Microsoft Word * Expertise in creating ...

PTP

Web Designer

Sacramento, CA · On-site +1

We are looking for a Web Designer to help us design and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP we value aptitude and creativity ...

Propeller Health

Senior UX Designer

San Diego, CA · On-site +1

Senior UX Designer, Resmed Online Store (ROS) Resmed | Full-Time | Experienced Level Location: San ... You'll join a CX organization that values collaboration, curiosity, and experimentation - creating ...

Whatnot

Data Engineer, CX

San Francisco, CA · On-site

$180K - $260K/yr

Lead the CX and Logistics Data Domains . Act as the data owner for our Customer Experience (CX) and ... If designing the data backbone that powers Whatnot's growth, insights, and product innovation ...

AllSpice.io

CX Engineer

San Francisco, CA · On-site

... designs, builds, and collaborates - powering innovation across electronics teams worldwide. Read ... CX Engineer) to help our customers successfully adopt AllSpice and expand usage across their ...

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Cx Designer information

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How much do cx designer jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for cx designer in California is $48.92, according to ZipRecruiter salary data. Most workers in this role earn between $26.59 and $61.20 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx Designer position, and why are they important?

To thrive as a Cx Designer, you need expertise in user experience (UX) and customer journey mapping, typically backed by experience in design thinking and a degree in UX, graphic design, or a related field. Familiarity with tools such as Figma, Sketch, Adobe XD, and customer feedback platforms, as well as certification in UX or CX methodologies, is highly valued. Strong communication, empathy, and problem-solving skills help Cx Designers collaborate effectively and understand customer motivations. These competencies are vital for creating seamless, customer-centric experiences that drive satisfaction and loyalty.

What is a Cx Designer?

A CX (Customer Experience) Designer focuses on creating seamless, engaging, and user-friendly experiences across all customer touchpoints. They analyze customer journeys, identify pain points, and design solutions that enhance satisfaction and loyalty. Their role often involves collaboration with UX/UI designers, researchers, and business teams to ensure a cohesive and effective experience.

What are the typical day-to-day responsibilities of a Cx Designer?

Cx Designers are responsible for mapping and analyzing the end-to-end customer journey, identifying pain points, and collaborating with cross-functional teams to create solutions that enhance customer satisfaction. A typical day may involve conducting user research, facilitating workshops with stakeholders, developing prototypes, and testing new design concepts. They often work closely with product managers, developers, and marketing teams to ensure a cohesive customer experience across all touchpoints. This dynamic environment requires adaptability, creativity, and a continuous focus on improving the overall customer experience.

How to become a customer experience designer?

To become a customer experience designer, develop skills in user research, interaction design, and usability testing, often through a degree in design, psychology, or a related field. Gaining experience with design tools like Adobe XD or Figma and building a portfolio of UX projects can also help, along with understanding customer needs and business goals. Certifications in UX or CX design can enhance your qualifications and improve job prospects.

What does a Cx Designer do?

A Cx Designer, or Customer Experience Designer, focuses on improving how customers interact with a company's products or services by designing user-friendly interfaces, workflows, and touchpoints. They use tools like user research, journey mapping, and design software to create seamless and engaging experiences that meet user needs and business goals.
What are popular job titles related to Cx Designer jobs in California? For Cx Designer jobs in California, the most frequently searched job titles are:
What job categories do people searching Cx Designer jobs in California look for? The top searched job categories for Cx Designer jobs in California are:
Cx Designer jobs near you
Infographic showing various Cx Designer job openings in California as of August 2026, with employment types broken down into 86% Full Time, 8% Part Time, 2% Temporary, and 4% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $101,762 per year, or $48.9 per hour.

Director, Customer Experience (CX)

Ingram Micro, Inc.

Irvine, CA • On-site

$120 - $150/hr

Other

Re-posted 10 days ago

Ingram Micro rating

6.7

Company rating: 6.7 out of 10

Based on 38 frontline employees who took The Breakroom Quiz

278th of 415 rated retail wholesalers

Job description

The Director of Customer Experience (CX) is responsible for defining and driving the end-to-end customer experience strategy across the enterprise, spanning all customer interactions - digital, operational, voice, and human. This role ensures that as the company evolves toward more AI-enabled and automated capabilities, customer experience is intentionally designed, consistent, and aligned to customer and business outcomes. The Director does not lead AI transformation directly, but plays a critical role in shaping how AI, automation, and digital capabilities are applied to improve customer journeys, reduce friction, and enable scalable, modern experiences, particularly for SMB and high-volume segments.

Your role: Enterprise CX Strategy & AI Enablement
  • Define and own the enterprise CX vision and operating model across all customer interactions
  • Ensure customer experience is embedded into AI, automation, and digital initiatives
  • Partner with Product, Engineering, and AI teams to align capabilities to real customer needs
  • Ensure automation enhances, not degrades, customer experience
Customer Lifecycle & Journey Ownership
  • Own end-to-end customer journeys (pre-sales through post-sales)
  • Identify and eliminate friction across systems, channels, and teams
  • Ensure consistency across digital, voice, and operational interactions
CX Modernization (SMB Focus)
  • Drive modern CX strategy for SMB and Micro SMB segments
  • Increase adoption of self-service and AI-assisted interactions
  • Balance automation with high-value human engagement
CX KPI Ownership & Business Impact
  • Define and govern CX KPIs (CSAT, CES, NPS, NRR, churn, cost-to-serve)
  • Track experience-oriented automation metrics (self-service adoption, containment, effort)
  • Ensure AI initiatives are measured against customer outcomes
Voice of Customer & Insights
  • Establish a unified view of customer feedback across all channels
  • Translate insights into prioritized, measurable actions
  • Identify systemic issues across regions and functions
Cross-Functional Leadership & Accountability
  • Lead CX governance across Product, Engineering, Operations, Support, Finance, Sales, and UX
  • Drive accountability for customer outcomes
  • Escalate systemic CX risks to executive leadership
CX + UX Partnership
  • Partner with UX Design & Research to align journey-level needs with interaction design
  • Ensure CX insights translate into enterprise-wide improvements
  • Maintain consistency across customer interactions and product experience
Success in the role:
  • Improvement in CSAT, CES, and journey KPIs
  • Increased self-service adoption and effective automation
  • Reduction in repeat contacts and escalations
  • Measurable impact on NRR, churn, and cost-to-serve
  • CX embedded as a core enterprise capability
What you bring to the role:
  • Bachelor’s degree in business, technology, or a related field (MBA preferred)
  • 10 + years of progressive leadership in Customer Experience, Operations, Product, or Platform environments
  • Experience in organizations undergoing AI-enabled or digital CX transformation
  • Proven ability to embed CX into automation and technology initiatives
  • Strong understanding of lifecycle, multi-channel CX, and KPI-driven models
  • Ability to balance automation with customer trust and experience quality
Leadership Characteristics
  • Enterprise mindset
  • Data-driven and outcome-oriented
  • Strong executive presence
  • Ability to operate across ambiguity
  • Focus on simplification, scalability, and customer impact
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