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Cx Designer Jobs (NOW HIRING)

Unum UK

Director - Strategic CX Designer

Chattanooga, TN

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to ...

Unum Group

Director - Strategic CX Designer

Chattanooga, TN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to ...

Unum UK

Director - Strategic CX Designer

Portland, ME

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to ...

INT Technologies

CX INTERACTION DESIGNER

Charlotte, NC · On-site

Key responsibilities include but are not limited to: • Assist Interaction Designers/Information Architects with user interface layout and design components/widgets • Collaborate with Interaction ...

EBSCO Industries Inc

Sr. Graphic Designer

Birmingham, AL · On-site

$60K - $82K/yr

The Senior CX Designer owns the creative quality of every message we send -- email, SMS, content cards and in-app -- across the full customer journey. Loyalty comes before conversion here. A hunter ...

EBSCO Industries, Inc.

Sr. Graphic Designer

Birmingham, AL · On-site

$55K - $75K/yr

The Senior CX Designer owns the creative quality of every message we send - email, SMS, content cards and in-app - across the full customer journey. Loyalty comes before conversion here. A hunter who ...

EBSCO Information Services

Sr. Graphic Designer

Birmingham, AL · On-site

$55K - $75K/yr

The Senior CX Designer owns the creative quality of every message we send - email, SMS, content cards and in-app - across the full customer journey. Loyalty comes before conversion here. A hunter who ...

Kforce Technology Staffing

UX/CX Program Manager

Stamford, CT · On-site

$124K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

You will partner closely with Customer Research teams, UX/CX designers, Strategists, Product Teams, and IT teams, and the content team to plan projects, define milestones, identify and mitigate risk ...

Trimble

CX Researcher & Information Designer

Dayton, OH

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

CTCT is looking for a creative CX Research and Information Designer to transform complex data into compelling visual narratives. In this role, you will apply your research and design skills to ...

Trimble, Inc.

CX Researcher & Information Designer

Dayton, OH · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

CTCT is looking for a creative CX Research and Information Designer to transform complex data into compelling visual narratives. In this role, you will apply your research and design skills to ...

Trimble

CX Researcher & Information Designer

Westminster, CO · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

CTCT is looking for a creative CX Research and Information Designer to transform complex data into compelling visual narratives. In this role, you will apply your research and design skills to ...

Payabli

CX Operations Manager

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the system administrator and super user of all CX systems and platforms -- designing and configuring features that align with department KPIs and improve team productivity, accuracy, and ...

Payabli

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Serve as the system administrator and super user of all CX systems and platforms - designing and configuring features that align with department KPIs and improve team productivity, accuracy, and ...

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How much do cx designer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for cx designer in the United States is $49.57, according to ZipRecruiter salary data. Most workers in this role earn between $26.92 and $62.02 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Cx Designer position, and why are they important?

To thrive as a Cx Designer, you need expertise in user experience (UX) and customer journey mapping, typically backed by experience in design thinking and a degree in UX, graphic design, or a related field. Familiarity with tools such as Figma, Sketch, Adobe XD, and customer feedback platforms, as well as certification in UX or CX methodologies, is highly valued. Strong communication, empathy, and problem-solving skills help Cx Designers collaborate effectively and understand customer motivations. These competencies are vital for creating seamless, customer-centric experiences that drive satisfaction and loyalty.

What is a Cx Designer?

A CX (Customer Experience) Designer focuses on creating seamless, engaging, and user-friendly experiences across all customer touchpoints. They analyze customer journeys, identify pain points, and design solutions that enhance satisfaction and loyalty. Their role often involves collaboration with UX/UI designers, researchers, and business teams to ensure a cohesive and effective experience.

What are the typical day-to-day responsibilities of a Cx Designer?

Cx Designers are responsible for mapping and analyzing the end-to-end customer journey, identifying pain points, and collaborating with cross-functional teams to create solutions that enhance customer satisfaction. A typical day may involve conducting user research, facilitating workshops with stakeholders, developing prototypes, and testing new design concepts. They often work closely with product managers, developers, and marketing teams to ensure a cohesive customer experience across all touchpoints. This dynamic environment requires adaptability, creativity, and a continuous focus on improving the overall customer experience.

How to become a customer experience designer?

To become a customer experience designer, develop skills in user research, interaction design, and usability testing, often through a degree in design, psychology, or a related field. Gaining experience with design tools like Adobe XD or Figma and building a portfolio of UX projects can also help, along with understanding customer needs and business goals. Certifications in UX or CX design can enhance your qualifications and improve job prospects.

What does a Cx Designer do?

A Cx Designer, or Customer Experience Designer, focuses on improving how customers interact with a company's products or services by designing user-friendly interfaces, workflows, and touchpoints. They use tools like user research, journey mapping, and design software to create seamless and engaging experiences that meet user needs and business goals.
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Cx Designer jobs near you
Infographic showing various Cx Designer job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 6% Part Time, 1% Temporary, and 5% Contract. Highlights an 87% Physical, 5% Hybrid, and 8% Remote job distribution, with an average salary of $103,112 per year, or $49.6 per hour.

Director - Strategic CX Designer

Unum UK

Chattanooga, TN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Job Posting End Date: August 30

When you join the team at Unum, you become part of an organization committed to helping you thrive.

Here, we work to provide the employee benefits and service solutions that enable employees at our client companies to thrive throughout life's moments. And this starts with ensuring that every one of our team members enjoys opportunities to succeed both professionally and personally. To enable this, we provide:

  • Award-winning culture

  • Inclusion and diversity as a priority

  • Performance Based Incentive Plans

  • Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability

  • Generous PTO (including paid time to volunteer!)

  • Up to 9.5% 401(k) employer contribution

  • Mental health support

  • Career advancement opportunities

  • Student loan repayment options

  • Tuition reimbursement

  • Flexible work environments

*All the benefits listed above are subject to the terms of their individual Plans.

And that's just the beginning...

With 10,000 employees helping more than 39 million people worldwide, every role at Unum is meaningful and impacts the lives of our customers. Whether you're directly supporting a growing family, or developing online tools to help navigate a difficult loss, customers are counting on the combined talents of our entire team. Help us help others, and join Team Unum today!

General Summary:The Director, Strategic Customer Experience (CX) Designer is responsible for understanding the key pain points and problem statements for the stakeholder personas. They help the Value Stream Owner to create the satisfying and compelling North Star experience based on customer insight, industry best practices and the enterprise Customer Experience (CX) frameworks and guardrails defined.
This role will partner with other members of the Core Team including the Value Stream Owner and the Voice of Customer (VoC) Strategist to help with design and prioritization decisions with the goal of developing the value stream's MVPs and quick wins.
This is a campus-based role. Current remote and field-based Unum employees may apply and will be considered in accordance with company policy

Principal Duties and Responsibilities

  • Define the North Star experience for priority personas and with end-to-end experiences (vs point fixes)

  • Breakdown the North Star experience into the key feature set

  • Lead detailed design discoveries: customer research, experience mapping, friction analysis, and concept development

  • Acts as a strategic partner with the VoC Strategist in the design and interpretation of qualitative and quantitative customer research including interviews and surveys

  • Identifies and articulates latent needs of customers to business stakeholders

  • Identifies and re-shapes moments of truth for customers to improve business outcomes

  • Partners with VoC Strategist and UI UX designers to help test prototypes with customers

  • Helps link the customer facing solutions / features to measurable CX leading and lagging indicators

  • Perform other related duties as assigned.

Job Specifications

  • BA/BS required, MBA preferred.

  • 10+ years of experience delivering value to customers through design thinking, problem solving, analytics, and/or digital assets, or equivalent relevant experience.

  • Experienced in leveraging customer research toolkit (qualitative + quantitative), including interviews, concept testing, and synthesis into actionable requirements

  • End-to-end customer experience and service design capability; able to define "moments that matter" and redesign flows across channels

  • Skilled in rapid prototyping and collaboration tools; comfortable working inside sprint cycles with enablement and delivery teams

  • Experienced in persona design and definition; skilled in storytelling and executive communication around customer pain points.

  • Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology.

  • Proven experience influencing business outcomes through experience strategy, design direction, and insightled recommendations.

  • Excellent problem solving, communication and design thinking ability with strong understanding of operating in an Agile value stream based delivery environment.

  • Experience delivering data and/or digital based solutions that have a direct impact on customer experience.

  • Fundamental understanding of various research techniques and data analytics; including strong skills in conducting and analyzing quantitative research

  • Proven experience with Journey mapping, service design, prototyping, concept testing tools

  • Turn data into action -Proactively identify and advocate for areas of opportunity through synthesis of detailed analysis and research into strategic insights and practical recommendations.

  • Ability to influence mid-level to senior management through personal interactions as well as the creation and delivery of presentations.

  • Comfortable asking tough questions - challenging mid-level to senior management throughout the transformation process

  • Proven results focusing on quality delivery and delighting customers; holds self to high standards of delivery

  • Collaborative team player; able to work effectively within a team and more broadly with people from a variety of backgrounds and areas across the organization.

  • Superior consulting and advisory skills; Clarity, coherence, desirability, and measurability of experiences delivered. This role does not own delivery or operational outcomes but shapes the experience direction that guides value stream execution.

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Unum and Colonial Life are part of Unum Group, a Fortune 500 company and leading provider of employee benefits to companies worldwide. Headquartered in Chattanooga, TN, with international offices in Ireland, Poland and the UK, Unum also has significant operations in Portland, ME, and Baton Rouge, LA - plus over 35 US field offices. Colonial Life is headquartered in Columbia, SC, with over 40 field offices nationwide.

Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.

The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience.

$109,100.00-$224,000.00

Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.

Company:

Unum

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