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Customer Support Technician Jobs (NOW HIRING)

Motorola

$55K - $60K/yr

As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture ...

Motorola

Customer Support Technician I

Indiana, PA · Remote

$55K - $60K/yr

As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture ...

Motorola

Customer Support Technician I

Florida, NY · Remote

$55K - $60K/yr

As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture ...

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Customer Support Technician information

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How much do customer support technician jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for customer support technician in the United States is $21.77, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.80 per hour, depending on experience, location, and employer.

What is the difference between Customer Support Technician vs Help Desk Technician?

AspectCustomer Support TechnicianHelp Desk Technician
CertificationsOften requires CompTIA A+ or similarOften requires CompTIA A+ or similar
Work EnvironmentOn-site or remote support for customersHelp desk or call center environment, remote or on-site
Industry UsageIT, tech support, electronicsIT, technical support, customer service
Job FocusResolving technical issues for customersTroubleshooting and resolving user issues via phone or email

Customer Support Technicians and Help Desk Technicians share similar certifications and work environments, focusing on resolving technical issues. However, Customer Support Technicians often provide direct support to customers, sometimes remotely, while Help Desk Technicians typically work in call centers or support desks, assisting users with technical problems. Both roles are essential in IT support, but their daily tasks and settings differ slightly.

What is a customer support technician?

A Customer Support Technician is a professional who assists customers by troubleshooting and resolving technical issues related to products or services. They typically communicate with customers via phone, email, or chat to identify problems, provide solutions, and ensure customer satisfaction. These technicians often document issues, escalate complex problems to higher-level support, and may also assist with product setup or maintenance. Their role is crucial in maintaining a positive customer experience and supporting the company's reputation. Good communication and problem-solving skills are essential for success in this position.

What are the key skills and qualifications needed to thrive as a customer support technician, and why are they important?

To thrive as a Customer Support Technician, you need strong troubleshooting skills, technical knowledge of relevant products or services, and typically a background in IT or a related field. Familiarity with ticketing systems, remote desktop tools, and common operating systems is highly valued, and certifications like CompTIA A+ can be advantageous. Excellent communication, patience, and problem-solving abilities help you connect with users and resolve issues efficiently. These skills ensure timely and effective support, leading to higher customer satisfaction and smooth technical operations.

How does a customer support technician typically collaborate with other departments to resolve customer issues?

Customer Support Technicians often work closely with teams such as engineering, product management, and sales to resolve complex customer issues. When a technical problem exceeds their scope, they escalate cases to specialized engineers or relay customer feedback to product teams for improvements. Regular cross-team communication helps ensure swift resolution and enhances the overall customer experience. This collaborative environment also allows technicians to develop a broad understanding of the company’s products and internal processes, supporting both professional growth and effective problem-solving.
More about Customer Support Technician jobs
What cities are hiring for Customer Support Technician jobs? Cities with the most Customer Support Technician job openings:
Who are the top companies hiring for Customer Support Technician jobs? The top employers for Customer Support Technician jobs are:
What states have the most Customer Support Technician jobs? States with the most job openings for Customer Support Technician jobs include:
What job categories do people searching Customer Support Technician jobs look for? The top searched job categories for Customer Support Technician jobs are:
What are popular job titles related to Customer Support Technician jobs? For Customer Support Technician jobs, the most frequently searched job titles are:
Customer Support Technician jobs near you
Infographic showing various Customer Support Technician job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $45,281 per year, or $21.8 per hour.

Customer Support Technician (Golf Carts)

Tao Motor

Plano, TX • On-site

$18 - $20/hr

Full-time

Re-posted yesterday

Job description

Job Title: Customer Support Technician (Golf Carts)
Job Summary
We're seeking a Customer Support Technician to provide exceptional technical support for our golf cart customers. In this role, you will diagnose and resolve electrical and mechanical issues, communicate clearly with customers, and document service activity accurately. The ideal candidate is hands-on, safety-minded, and comfortable using diagnostic software and basic computer tools.
Key Responsibilities
  • Provide technical support to customers via phone, email, and in person as needed
  • Troubleshoot and diagnose golf cart issues, including electrical systems (batteries, controllers, wiring) and mechanical components
  • Explain technical problems and solutions in clear, customer-friendly language; set expectations and maintain a professional, empathetic approach
  • Use diagnostic software/tools to identify error codes, tune performance settings, and verify repairs
  • Read and follow technical manuals, manufacturer specifications, and safety protocols
  • Document troubleshooting steps, service reports, and maintenance records accurately and promptly

Required Qualifications
  • Minimum 2 years of electrical experience (voltage, amperage, circuit testing, and safe diagnostic practices)
  • Strong mechanical aptitude and ability to use hand and power tools for repairs and routine service
  • Proficiency in English (reading technical documentation and writing clear service notes)
  • Excellent interpersonal and customer service skills; ability to remain calm and professional during troubleshooting
  • Basic computer skills (using a laptop/tablet, navigating service databases, and entering accurate records)

Preferred Skills
  • Experience using vehicle or golf cart diagnostic software to read error codes and adjust performance settings
  • Familiarity with controllers, battery management systems, and electronic components common to electric golf carts
  • Comfort working with digital tools such as service ticketing systems, spreadsheets, or manufacturer portals

Work Environment & Physical Requirements
  • This role involves hands-on work around vehicles and equipment, including diagnosing issues and performing repairs on suspension, brakes, steering, and drivetrain components.
  • Candidates should be able to work safely in a shop environment, use tools and diagnostic devices, and handle typical physical demands such as standing, bending, and lifting parts/equipment as needed.

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