ZipRecruiter

Log In

1

Customer Success Operations Manager Jobs in Bothell, WA

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

... Customer Success Director, experienced in engaging with physician practices and large health ... across Product, Operations, Data Science, and Growth. Rather than managing a high volume of ...

Keysavvy

Customer Success Advocate

Seattle, WA · On-site

$55K - $58K/yr

Customer Success Specialist The Customer Success Specialist is responsible for delivering high ... Success in this role depends on strong time management, self-motivation, and the ability to work ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading ... Demonstrated ability to operate independently, manage ambiguity, and take ownership of outcomes

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Zenoti

Lead Customer Success Manager

Seattle, WA · On-site

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Senior Customer Success Manager

Bellevue, WA

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Integrate

Director of Customer Success

Seattle, WA

Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools) * Familiarity with ...

Integrate

Director of Customer Success

Seattle, WA · On-site

Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools) * Familiarity with ...

Integrate

Director of Customer Success

Seattle, WA

Drive operational excellence in how Integrate supports customers at scale Technical Skills * Strong understanding of customer success tooling (CRM, CS platforms, onboarding tools) * Familiarity with ...

next page

Showing results 1-20

All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Bothell, WA

Customer Success Operations Manager information

See Bothell, WA salary details

$49.7K

$138.3K

$151.5K

How much do customer success operations manager jobs pay per year?

As of Jul 14, 2026, the average yearly pay for customer success operations manager in Bothell, WA is $138,258.00, according to ZipRecruiter salary data. Most workers in this role earn between $149,800.00 and $149,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Bothell, WA look for? The top searched job categories for Customer Success Operations Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Success Operations Manager jobs? Cities near Bothell, WA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Bothell, WA as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $138,258 per year, or $66.5 per hour.

Customer Success Manager - Renewals

Yoodli AI Roleplays

Seattle, WA • On-site

$85/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 6 days ago

Job description

Who we are
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.
We're building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
What you'll do
As Customer Success Manager - Renewals, you'll own the end-to-end renewal motion for Yoodli's SMB segment including high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume-you'll be the person who builds the rhythm, runs the plays, and closes the deals.
This role is cadence-driven and transactional. You'll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you'll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate.
This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You'll thrive here if you move fast, love process, and get energy from closing a high volume of transactions.
This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
Renewal Execution
Own the full renewal lifecycle for a high-volume book of business.
  • Manage a growing portfolio of SMB renewals ($10K and under) with increasing quarterly transaction volume
  • Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
  • Lead pricing negotiations and contract restructuring conversations directly with customers
  • Identify and execute save plays for at-risk renewals, partnering with CSMs when strategic context is needed
  • Maintain accurate pipeline and forecast data in the CRM at all times
Process & Scale
Build repeatable motions that keep pace with a rapidly growing transaction volume.
  • Develop and refine renewal playbooks, email templates, and talk tracks for the SMB segment
  • Surface patterns in churn, downsell, and objection themes to inform broader CS and Product strategy
  • Partner with RevOps to improve renewal workflows, automation, and reporting
  • Maintain rigorous CRM hygiene, every deal, every stage, every note
Cross-Functional Partnership
Collaborate across teams to protect and grow revenue.
  • Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
  • Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
  • Partner with Finance and Legal on non-standard terms, co-terms, and restructuring
  • Share customer feedback and renewal insights with Product and CS leadership

About you
  • 3+ years of experience in renewal management, commercial customer success, or transactional post-sales roles in SaaS
  • Proven track record of managing a high volume of renewals or commercial transactions simultaneously
  • Comfortable leading pricing and contract negotiations with customers directly
  • Highly organized, detail-oriented, and process-driven, you don't let deals slip through the cracks
  • Strong CRM discipline with a habit of keeping pipeline data current and accurate
  • Clear, concise communicator who can move customers to action efficiently
  • Thrives in a fast-paced, high-growth environment with evolving priorities
Extra credit experience
  • Experience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)
  • Experience building or improving renewal playbooks and processes from scratch
  • Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book
Compensation
  • Total compensation targeted at $100,000-$130,000 (85/15 base to variable split)
  • Equity at a fast-growing, category-defining company
  • Health, dental, and vision insurance
  • 401(k)
  • Flexible PTO
  • Free lunches/snacks at the office

Apply