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Sr Customer Success Manager Jobs in Bothell, WA (NOW HIRING)

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Zenoti

Senior Customer Success Manager

Bellevue, WA

$85K - $110K/yr

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Avante

Senior Customer Success Manager

Seattle, WA

The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...

Avante

Senior Customer Success Manager

Seattle, WA · On-site

The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...

Zenoti

Senior Customer Success Manager

Bellevue, WA · On-site

$90K - $100K/yr

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

$90K - $100K/yr

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

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All JobsSr Customer Success JobsSr Customer Success Manager JobsSr Customer Success Manager Jobs in Bothell, WA

Sr Customer Success Manager information

See Bothell, WA salary details

$36.3K

$92.9K

$156.5K

How much do sr customer success manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for sr customer success manager in Bothell, WA is $92,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Customer Success Manager, and why are they important?

To thrive as a Sr Customer Success Manager, you need expertise in account management, customer relationship building, and a deep understanding of business solutions, often supported by a bachelor’s degree and relevant experience. Familiarity with Customer Relationship Management (CRM) platforms like Salesforce, data analytics tools, and customer engagement software is typically required. Strong communication, problem-solving abilities, and emotional intelligence help professionals excel in client interactions and team collaboration. These skills are crucial for driving customer satisfaction, retention, and long-term business growth.

What does a senior Customer Success Manager do?

A Senior Customer Success Manager oversees client relationships to ensure satisfaction, retention, and growth. They analyze customer needs, coordinate with sales and support teams, and use tools like CRM software to proactively address issues and maximize value for clients.

What is the difference between Sr Customer Success Manager vs Customer Success Manager?

AspectSr Customer Success ManagerCustomer Success Manager
Required CredentialsBachelor's degree, experience in account management, industry-specific knowledgeBachelor's degree, customer service or account management experience
Work EnvironmentCollaborates with sales, product, and support teams; manages key accountsSupports clients, onboarding, and retention efforts
Employer & Industry UsageTech, SaaS, software companiesTech, SaaS, service industries
Comparison Search IntentHigh overlap in skills and responsibilitiesFocuses on customer retention and satisfaction

The main difference is that a Sr Customer Success Manager typically has more experience, handles larger or more strategic accounts, and may have additional responsibilities like mentoring. Customer Success Managers focus on onboarding, support, and maintaining customer relationships. Both roles are essential for customer retention but differ in scope and seniority.

What are Sr Customer Success Managers?

Senior Customer Success Managers (Sr Customer Success Managers) are experienced professionals responsible for building and maintaining long-term relationships with key clients, ensuring they achieve value from a company's products or services. They act as trusted advisors, helping customers reach their business goals by providing support, guidance, and strategic recommendations. Sr Customer Success Managers often oversee complex accounts, coordinate with internal teams to resolve issues, and identify opportunities for growth and retention. Their role is crucial in driving customer satisfaction, loyalty, and ultimately, the success of both the customer and the company.

What is a typical CSM salary?

A Senior Customer Success Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. In high-cost areas or with specialized skills, salaries can exceed this range, and bonuses or commissions may also be part of the compensation package.

Will AI replace CSM?

AI cannot fully replace a Sr Customer Success Manager, as the role relies on building relationships, understanding client needs, and providing personalized support. AI tools can assist with data analysis and automating routine tasks, allowing CSMs to focus on strategic and empathetic interactions. Human judgment and communication skills remain essential in customer success roles.

How does a Sr Customer Success Manager typically collaborate with cross-functional teams to drive client outcomes?

As a Sr Customer Success Manager, you frequently work with teams across sales, product, support, and marketing to ensure clients achieve their desired outcomes. You may relay client feedback to product teams for feature enhancements, coordinate with sales on upsell opportunities, and work with support to resolve complex issues. This collaboration requires strong communication skills and the ability to align internal resources with client goals. Building these relationships is crucial for driving customer satisfaction and long-term account growth.

How much does a senior Customer Success Manager earn?

A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.
What job categories do people searching Sr Customer Success Manager jobs in Bothell, WA look for? The top searched job categories for Sr Customer Success Manager jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Sr Customer Success Manager jobs? Cities near Bothell, WA with the most Sr Customer Success Manager job openings:
Sr Customer Success Manager jobs near you
Infographic showing various Sr Customer Success Manager job openings in Bothell, WA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $92,856 per year, or $44.6 per hour.

Customer Success Manager, Consumables Private Brands

Amazon

Seattle, WA • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 7,025 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazon's Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and play a crucial role in scaling these brands on the world's largest e-commerce platform.
Join our dynamic team as a Senior Customer Success Manager supporting strategic supplier partnerships within the Consumables Private Brands organization. In this role, you'll drive business growth, enhance supplier satisfaction, and improve customer experience through data-driven insights and collaborative relationship building

You'll work closely with Private Brand stakeholders across WW Consumables, implementing tactical plans, providing strategic guidance, and contributing to continuous improvement initiatives that create measurable impact for both vendors and customers. You have strong financial acumen, a high attention to detail, and a healthy obsession for the rapidly evolving world of consumer packaged goods and product innovation.
Key job responsibilities
Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management, with a focus on scaling selection on .com based on market trends and customer needs.
Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed to drive continuous improvement.
Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs, influencing stakeholders and helping them understand brand positioning, key points of difference, and target customer.
Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering closely with supply chain to support operational planning, forecasting, and inventory investments.
Collaborate with cross-functional teams including Commercialization, Pricing, Instock Management, marketing, product development, finance, and transportation to deliver on net revenue and customer satisfaction goals.
Develop a thorough understanding of the Consumables market, seasonality, and global trends, continuously monitoring competitor efforts and identifying new private brand selection opportunities.
Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization
A day in the life
As a Sr. Customer Success Mgr, a typical day might include:
Collaborate with cross-functional teams to resolve supplier inquiries and implement solutions across the private brand portfolio
Review and analyze category performance data to identify growth and profitability opportunities
Develop and present strategic recommendations to suppliers and internal stakeholders
Participate in team meetings and knowledge-sharing sessions focused on private brand strategy and innovation
Manage multiple projects while maintaining high service standards across the vendor base

What Amazon employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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