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Director Customer Success Manager Remote Jobs in Bothell, WA

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... directors, development officers, and event committees so your presence in the account is durable ...

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

... Customer Success Director, experienced in engaging with physician practices and large health ... Cultivate and manage senior-level relationships within large health systems, serving as the primary ...

UpGuard

Customer Success Manager

Seattle, WA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Azul

Customer Success Manager

Seattle, WA · Remote

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Humanly

Customer Success Manager

Bellevue, WA · Remote

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly.

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and ... Direct experience working with and supporting primary care providers. * Proficiency in using CRM ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

This Opportunity The Partner Research & Success Manager will report to our Sr. Director of Insights ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

Milliman

Client Success Manager (MedInsight)

Seattle, WA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Bothell, WA

Director Customer Success Manager Remote information

See Bothell, WA salary details

$43K

$135.8K

$200.1K

How much do director customer success manager remote jobs pay per year?

As of Jul 18, 2026, the average yearly pay for director customer success manager remote in Bothell, WA is $135,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,800.00 and $162,700.00 per year, depending on experience, location, and employer.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.
What job categories do people searching Director Customer Success Manager Remote jobs in Bothell, WA look for? The top searched job categories for Director Customer Success Manager Remote jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Director Customer Success Manager Remote jobs? Cities near Bothell, WA with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Bothell, WA as of July 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $135,751 per year, or $65.3 per hour.
Customer Success Manager (REMOTE)

Customer Success Manager (REMOTE)

FrontStream

Seattle, WA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 4 days ago

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Job description

The Role: Customer Success Manager

You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you with problems - you're proactively identifying risks, uncovering opportunities, and consulting with clients on how to get more out of FrontStream's products. You own renewals. You drive expansion. You are the person your clients call when they're planning their next big fundraising event and want to make sure they're set up for success.

WHAT YOU’LL DO

· Own renewals and retention across your portfolio, managing the full customer lifecycle.

· Consult with clients on their fundraising strategy - learning their goals, recommending the right products and configurations, and proactively identifying what they're underutilizing.

· Drive expansion by analyzing usage, spotting gaps, and introducing additional products and features that align with client objectives.

· Lead strategic onboarding tied to each client's event calendar and fundraising goals.

· Build multi-threaded relationships across executive directors, development officers, and event committees so your presence in the account is durable.

· Monitor account health and act immediately on warning signs.

· Deliver premium services including training, site builds, and event design consultation, always tied back to client outcomes.
 

WHO YOU ARE

· You have 3+ years of Customer Success experience where you were directly responsible for revenue.

· You’ve worked across book of enterprise, mid-market and scale customers, managing 100-300 clients at a time.

· You're comfortable talking about renewals, pricing, and expansion — it's a natural part of demonstrating value, not an awkward add-on.

· You ask hard questions. You don't accept "things are fine" at face value when usage is declining or a champion just left.

· You're proactive by default. You know which accounts are healthy, which need attention, and which have untapped potential before anyone asks.

· You connect product capabilities to business outcomes, not features in a vacuum.

· You’re willing and able to travel to customer events and meetings.

· Nonprofit or fundraising experience is a plus, not a requirement.

OUR COMPANY VALUES

· We wake up every day to serve our customers

· We foster belonging

· We embrace change to drive growth

· We commit to working together

OUR AWESOME BENEFITS

· 100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

· Complete health, vision, and dental insurance

· FSA & HSA

· No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

· Paid holidays

· 401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.