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Director Customer Success Manager Remote Jobs in Bothell, WA

Azul

Customer Success Manager

Seattle, WA · Remote

$115.50K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Supio

Customer Success Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary ... High-autonomy work environment, every Tuesday is a Remote Work Day * DoorDash subsidies for ...

Bartender

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Customer Success Manager Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world's most complex supply chains ...

Canals

Customer Success Manager

Seattle, WA · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Zenoti

Director- Customer Success (SaaS )

Seattle, WA · Remote

Our solution allows users to seamlessly manage every aspect of the business in a comprehensive ... Enterprise Customer Success Senior Manager (SaaS Customer Success) Seattle, Washington, United ...

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

WHAT YOU WILL DO This is a strategic Customer Success Manager role where you'll act as a trusted advisor, escalation point, and cross-functional orchestrator. You will: * Own post-sale relationships ...

Renaissance Services

Customer Success Manager II

Seattle, WA · Remote

$56.10K - $77.20K/yr

As a Customer Success Manager (CSM) at Renaissance, you are a part of the teacher and administrator ... This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Prolific

Strategic Customer Success Manager

Seattle, WA · Hybrid

Strategic Customer Success Manager Hybrid, Seattle Prolific Prolific is not just another player in ... Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission ...

Prolific

Strategic Customer Success Manager

Seattle, WA · On-site +1

Strategic Customer Success Manager Prolific Prolific is not just another player in the AI space ... Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission ...

F5

Customer Success Manager III

Seattle, WA · Remote

Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through onboarding, project success, adoption, and renewals. CSMs collaborate closely with internal ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a  Customer Success Manager (CSM)  at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner ...

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All JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Bothell, WA

Director Customer Success Manager Remote information

See Bothell, WA salary details

$43K

$135.8K

$200.1K

How much do director customer success manager remote jobs pay per year?

As of May 29, 2026, the average yearly pay for director customer success manager remote in Bothell, WA is $135,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,800.00 and $162,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Director Customer Success Manager in a remote setting, and why are they important?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

How does a Director Customer Success Manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What is a Director Customer Success Manager (Remote)?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What job categories do people searching Director Customer Success Manager Remote jobs in Bothell, WA look for? The top searched job categories for Director Customer Success Manager Remote jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Director Customer Success Manager Remote jobs? Cities near Bothell, WA with the most Director Customer Success Manager Remote job openings:
Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Bothell, WA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution, with an average salary of $135,751 per year, or $65.3 per hour.

Customer Success Manager

Azul

Seattle, WA • Remote

$115.50K - $126K/yr

Full-time

Posted 7 days ago

Job description

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our customers have the best possible experience from onboarding throughout their lifetime with Azul.  This role will primarily focus on accounts in the Central and Western US.
What You'll Do (aka Responsibilities)
Customer Success:
  • Own the post sales customer relationship.  Execute an On Boarding session with all new Azul customers providing them with a “welcome packet” that includes contact information, useful links to training materials and other various resources.  Set the proper expectations for the customer journey to include migration, health checks, business reviews, and renewals.  Schedule the first business review during the on boarding session.
  • Lead (Plan, Prep, coordinate, and execute) in conjunction with the Account Executive, Sales Engineer, and Renewal Sales Specialist (RSS) a series of communications and “check in” meetings throughout the lifecycle of the customer including:
    • Welcome meeting in conjunction with the Sales AE and Pre-Sales Engineers to understand desired outcomes.
    • Regular cadence of check in meetings
    • Conduct formal Azul Business Reviews
      • Follow the Business Review format:  Know the Customer, Planning (Patches, Sec Briefings) and Education (Features, Roadmap, tips and tricks)
    • Follow up reviews of migration plans and progress
    • Provide Product feature updates
  • Act as a liaison for customer requests, questions, and escalations to ensure issues are received and addressed by the appropriate organizations within Azul in a timely manner.
  • Monitor and gather key customer information related to customer support interactions, cases, and downloads to establish an ongoing “risk profile” of key customers and record health score in SFDC.
  • Maintain internal data systems (SFDC, Clari, with all customer intelligence gathered through research and interaction.
  • Drive attendance of key customers to individual or group Security reviews with CTO or other Azul sponsored meetings.
  • Work with RSS and Account Executives to identify renewals risk, mitigate customer churn risk, and identify and facilitate expansion opportunities.
What You'll Bring (Experience, Education, Skills)
  • 7+ years' experience in either Customer Success, Customer Support, or Sales Engineer role
  • BS or MS in computer science related degree
  • Demonstrated experience in technical role, preferably in software or complimentary industry
  • Demonstrated experience working directly with, engaging in-person, virtually, and by email with prospects and customers.
  • Project management experience a plus
  • Strong understanding of Java/JVM, performance tuning, and application deployment models (on-premises, cloud, containerized), preferred
  • Familiarity with CRM tools (e.g., Salesforce/Clari) and data-driven success metrics.
  • Excellent Presentation skills as well as verbal and written communication skills
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job $115,500-$126,000 and this job is also eligible for commission/variable pay.  Individual base salaries are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our benefit package includes medical and dental coverage, 401(k) plan, and a wide range of paid time off options.
What we Offer
·         Comprehensive compensation and healthcare packages
·         Referral Program
·         Work-life balance, remote-first, paid time off, company shutdown, holidays
·         Work with top experts worldwide whom contribute to the Java ecosystem
 
Our Culture & Values
 
·         Maniacal Customer Focus
·         Innovation & Excellence
·         Initiative & Courage
·         Impact & Influence
·         Integrity & Transparency
·         Diversity, Inclusion & Teamwork
 
Azul participates in E-Verify.
As a US employer, Azul Systems, Inc. uses E-Verify to confirm the employment eligibility of all newly hired employees working in the United States. For more information about E-Verify, please visit www.e-verify.gov.
 
Employment at Azul is contingent upon the completion of reference and background checks.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.