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Director Customer Success Manager Remote Jobs in Bothell, WA

Phamily

Director of Professional Services

Seattle, WA · Remote

Remote with 75% travel Travel Expectations: 75% travel to client sites Job Type: Full-time Job ... services, customer success, consulting, or account management, overseeing strategic customer ...

HMG Careers

Sales Manager Remote

Lynnwood, WA · Remote

$69K/yr

Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers ... Sales or customer service experience is helpful but not required Qualifications * Laptop or desktop ...

SpaceX

Business Analyst (Customer Success)

Redmond, WA · On-site +1

$100K - $140K/yr

... remote and underserved areas. This role will focus on consumer metrics and insights, conducting ... Project management experience, including prioritizing tasks in fast-paced settings and ...

YO AI Labs

Product Manager - Remote

Seattle, WA · Remote

$80 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are ... Evaluate whether product recommendations appropriately balance customer needs, business objectives ...

YO AI Labs

Product Manager - Remote

Seattle, WA · Remote

$80 - $100/hr

Product Management Expert Role Type: Contractor Location: Remote, US-Based Job Overview We are ... Evaluate whether product recommendations appropriately balance customer needs, business objectives ...

VALD

Business Development Manager (Remote)

Seattle, WA · Remote

Experience using CRM platforms (HubSpot preferred) and Microsoft 365 tools * Prior field sales ... Work full-cycle sales opportunities in partnership with Contracts and Client Success * Achieve ...

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All JobsCustomer Success JobsDirector Customer Success Manager Remote JobsDirector Customer Success Manager Remote Jobs in Bothell, WA

Director Customer Success Manager Remote information

See Bothell, WA salary details

$43K

$135.8K

$200.1K

How much do director customer success manager remote jobs pay per year?

As of Sep 7, 2026, the average yearly pay for director customer success manager remote in Bothell, WA is $135,751.00, according to ZipRecruiter salary data. Most workers in this role earn between $106,800.00 and $162,700.00 per year, depending on experience, location, and employer.

What is a director customer success manager remote?

A Director Customer Success Manager (Remote) is a senior leadership role responsible for overseeing the customer success team and strategies in a company, all while working remotely. They ensure that customers achieve their desired outcomes with the company's products or services, improve customer satisfaction, and drive retention and growth. This role involves managing a team of customer success managers, developing customer engagement strategies, and collaborating with other departments such as sales and product. The director also sets goals, tracks performance metrics, and helps identify opportunities for product or service improvements to better serve customers.

How does a director customer success manager typically collaborate with other departments in a remote work setting?

As a Director Customer Success Manager working remotely, you will regularly coordinate with departments such as Sales, Product, and Support to ensure a seamless customer experience. This often involves leading virtual meetings, setting cross-functional goals, and sharing customer feedback to influence product improvements. You’ll also play a key role in developing strategies with Marketing teams to drive customer engagement and retention. Effective communication and leveraging collaboration tools are crucial to maintaining alignment and driving customer success initiatives across distributed teams.

What are the key skills and qualifications needed to thrive as a director customer success manager in a remote setting?

To excel as a Director Customer Success Manager remotely, you need strong leadership abilities, deep understanding of customer success methodologies, and experience managing teams, typically supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms (like Salesforce or Gainsight), customer analytics tools, and project management software is essential. Exceptional communication, strategic thinking, and relationship-building skills set top performers apart in this role. These competencies are crucial for driving customer satisfaction, retention, and growth while leading distributed teams effectively.

What is the difference between Director Customer Success Manager Remote vs Customer Success Manager?

AspectDirector Customer Success Manager RemoteCustomer Success Manager
CredentialsTypically requires 5+ years in customer success, leadership experience, and industry-specific knowledgeUsually requires 2-4 years in customer success or related roles, with relevant certifications
Work EnvironmentRemote leadership role overseeing teams and strategyRemote or onsite, focused on managing customer accounts and support
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries, including SaaS, finance, and healthcare

The main difference is that the Director Customer Success Manager Remote holds a senior leadership position responsible for strategy and team management, while the Customer Success Manager focuses on day-to-day customer interactions and support. Both roles can be remote but differ in scope and seniority.

What job categories do people searching Director Customer Success Manager Remote jobs in Bothell, WA look for?

The top searched job categories for Director Customer Success Manager Remote jobs in Bothell, WA are:

What cities near Bothell, WA are hiring for Director Customer Success Manager Remote jobs?

Cities near Bothell, WA with the most Director Customer Success Manager Remote job openings:

Director Customer Success Manager Remote jobs near you
Infographic showing various Director Customer Success Manager Remote job openings in Bothell, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $135,751 per year, or $65.3 per hour.

Client Services Director (Remote Eligible)

Smartsheet

Bellevue, WA • Remote

Full-time

Re-posted 22 days ago

Smartsheet rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

69th of 247 rated software companies

Job description

Smartsheet is looking for a high-impact Client Services Director to join our Professional Services Sales team. This role owns the end-to-end sales cycle for Smartsheet's Services Portfolio and drives customer value by positioning Smartsheet as a strategic partner. We are seeking candidates who operate by: leading complex, multi-solution pursuits, influencing executive stakeholders, and applying value based selling to measurable business outcomes.
You will report to the Director, Customer Outcomes and this is a remote eligible role.

You Will:

  • Own the services sales cycle: Lead pursuits from early qualification through signed Statement of Work (SOW), with or without AE/SE support
  • Elevate conversations: Uplevel customer and account team discussions across the Customer Outcomes lifecycle to influence platform adoption, multi solution expansion, and long term value creation
  • Drive value-led selling: Apply value frameworks (e.g., Smartsheet Value Selling, MEDDIC, Challenger) to uncover priorities, link them to Smartsheet solutions, and advise the customer through opportunity closed-won
  • Engage executives: Develop trusted relationships with executive sponsors, procurement, and key decision makers to accelerate deal velocity and eliminate last mile friction
  • Generate and progress pipeline: Maintain ~3 coverage by identifying whitespace, creating new opportunities, and advancing stalled pursuits with clear next steps and mutual action plans
  • Forecast with discipline: Use Salesforce and Clari for precise pipeline hygiene, risk surfacing, and call accuracy; proactively course correct to protect the quarter while shaping the next
  • Contribute thought leadership: Mentor peers, share market/competitive insights, and inform GTM refinements (offers, packaging, playbooks)

You Have:

  • 7 years carrying a services or solutions quota for enterprise customers, with a consistent record of closing Professional Services opportunities >$250k (seven-figure TCV experience a plus)
  • Proven success leading complex, multi-stakeholder, multi-solution deals and collaborating across account teams
  • Strong command of value-based selling (e.g., Smartsheet Value Selling, MEDDIC, Challenger) and speaking to defensible business cases/ROI tied to outcomes and CLV
  • Track record in territory management and account planning across Large Enterprise
  • Ability to travel up to 40-50%
  • BA/BS required; advanced degree preferred
  • Smartsheet experience is a plus

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