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Vice President Customer Success Jobs in Bothell, WA

Hippocratic AI

VP, Customer Success (Seattle, WA)

Seattle, WA · On-site

$157K - $202K/yr

About the Role As the Vice President of Customer Success (Payor) at Hippocratic AI, you will be responsible for building and leading high-performing teams that drive customer satisfaction, retention ...

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission-ensuring that every engagement we deliver creates measurable value, exceptional customer experiences ...

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · On-site

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission-ensuring that every engagement we deliver creates measurable value, exceptional customer experiences ...

Saviynt

Group Vice President

Seattle, WA · Remote

$250K - $260K/yr

The Group Vice President, Field Sales is a second-line leadership role responsible for driving ... Customer Success, RevOps and Finance to ensure strategic alignment and optimize the customer ...

Saviynt

Group Vice President

Seattle, WA · On-site +1

$250K - $260K/yr

The Group Vice President, Field Sales is a second-line leadership role responsible for driving ... Customer Success, RevOps and Finance to ensure strategic alignment and optimize the customer ...

Saviynt

Group Vice President

Seattle, WA · On-site

$250K - $260K/yr

The Group Vice President, Field Sales is a second-line leadership role responsible for driving ... Collaborate cross-functionally with Marketing, Product, Partners, Customer Success, RevOps and ...

SBM Management

VP, Global Accounts

Seattle, WA

$200K - $250K/yr

The Vice President of Global Accounts will be responsible for managing national and global account ... and success. * Analyze sales information from CRM to formulate strategic growth plans and ...

SBM Management

VP, Global Accounts

Seattle, WA · On-site

$200K - $250K/yr

The VP will create demand for SBM services by identifying, tracking, and measuring customer ... and success. * Analyze sales information from CRM to formulate strategic growth plans and ...

Syner-G

Vice President, Biologics

Seattle, WA · Remote

... success. To learn more about who we are and what drives us, watch our company video here ... This is a VP-level role with real organizational weight. The hire will report into senior ...

Docker

VP, Infrastructure Engineering

Seattle, WA · On-site

$204K - $264K/yr

Partner with Sales and Customer Success to enable complex enterprise deal structures, custom ... engineering leadership role (VP or equivalent). * Bachelor's degree in Computer Science ...

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Showing results 1-20

All JobsVice President Customer Success JobsVice President Customer Success Jobs in Bothell, WA

Vice President Customer Success information

See Bothell, WA salary details

$88.9K

$182.5K

$292.9K

How much do vice president customer success jobs pay per year?

As of Aug 1, 2026, the average yearly pay for vice president customer success in Bothell, WA is $182,458.00, according to ZipRecruiter salary data. Most workers in this role earn between $154,800.00 and $198,400.00 per year, depending on experience, location, and employer.

How does a Vice President of Customer Success typically collaborate with sales and product teams to enhance the customer journey?

A Vice President of Customer Success works closely with sales and product teams to ensure a smooth transition from onboarding to ongoing support. They often participate in cross-functional meetings to share customer feedback, align on product improvements, and develop strategies for upselling or renewal. By fostering open communication and shared goals, the VP ensures that customer needs are addressed holistically, leading to higher satisfaction and retention. This collaborative approach is vital for building long-term customer relationships and driving company growth.

What does VP of customer success do?

The Vice President of Customer Success oversees a company's customer success team, ensuring clients achieve their desired outcomes and remain satisfied. They develop strategies to improve customer retention, manage key accounts, and collaborate with sales and product teams to enhance the customer experience. Strong leadership, communication skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

Is EVP a high position?

An Executive Vice President (EVP) is a senior leadership role often ranking just below the C-suite, such as CEO or COO. The position typically involves overseeing large departments or divisions and requires extensive experience and strategic responsibilities, making it a high-level executive role.

What are the key skills and qualifications needed to thrive as a Vice President Customer Success, and why are they important?

To thrive as a Vice President Customer Success, you need a deep understanding of customer lifecycle management, strategic leadership experience, and a strong track record in driving customer retention and growth, typically supported by a bachelor's or master's degree. Familiarity with CRM platforms like Salesforce, customer success tools such as Gainsight, and data analytics systems is essential. Outstanding communication, empathy, and the ability to inspire and lead cross-functional teams set top performers apart. These skills are crucial for building long-term client relationships, ensuring customer satisfaction, and driving organizational revenue.

Will AI replace CSM?

AI can automate certain tasks within customer success management, such as data analysis and routine communication, but it is unlikely to fully replace Customer Success Managers (CSMs). CSMs provide personalized relationship management, strategic guidance, and emotional intelligence that AI tools currently cannot replicate. Therefore, AI is more likely to augment the role rather than replace it entirely, emphasizing the importance of skills like communication and problem-solving for CSMs.

How much does VP of customer success make?

The Vice President of Customer Success typically earns a salary ranging from $120,000 to $200,000 annually, with total compensation often including bonuses and stock options. Compensation varies based on company size, industry, location, and experience level.

What does a Vice President of Customer Success do?

A Vice President of Customer Success is responsible for overseeing the strategies and teams that ensure customers achieve their desired outcomes with a company's products or services. They work to build strong customer relationships, improve retention rates, and drive customer satisfaction. This role typically involves managing customer success managers, analyzing customer feedback, and collaborating with other departments to enhance the customer experience. The VP of Customer Success also develops and implements programs that support customers throughout their journey, aiming to maximize value and minimize churn.

What is the difference between Vice President Customer Success vs Customer Success Director?

AspectVice President Customer SuccessCustomer Success Director
Required CredentialsBachelor's degree, extensive experience in customer success, leadership skillsBachelor's degree, significant customer success experience, leadership abilities
Work EnvironmentExecutive leadership, strategic planning, cross-department collaborationTeam management, client engagement, operational oversight
Employer & Industry UsageUsed in large SaaS, tech, and enterprise companiesCommon in mid to large-sized organizations across various industries
Search & Comparison IntentHigh-level strategic role, leadership focusOperational management, team leadership

The Vice President Customer Success typically holds a senior leadership role focused on strategic planning and overall customer success initiatives. The Customer Success Director manages day-to-day operations and team performance. Both roles require customer success experience, but the VP is more strategic and cross-functional, while the Director is more operational and team-focused.

What are the most commonly searched types of Customer Success jobs in Bothell, WA? The most popular types of Customer Success jobs in Bothell, WA are:
What job categories do people searching Vice President Customer Success jobs in Bothell, WA look for? The top searched job categories for Vice President Customer Success jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Vice President Customer Success jobs? Cities near Bothell, WA with the most Vice President Customer Success job openings:
Vice President Customer Success jobs near you
Infographic showing various Vice President Customer Success job openings in Bothell, WA as of July 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $182,458 per year, or $87.7 per hour.

VP, Customer Success (Seattle, WA)

Hippocratic AI

Seattle, WA • On-site

$157K - $202K/yr

Full-time

Posted 8 days ago

Job description

About Us
Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy.
Why Join Our Team
Reinvent healthcare with AI that puts safety first. We're building the world's first healthcare‑only, safety‑focused LLM - a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation.
Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA.
Backed by the world's leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children's, WellSpan Health, John Doerr, Rick Klausner, and others.
Build alongside the best in healthcare and AI. Join experts who've spent their careers improving care, advancing science, and building world‑changing technologies - ensuring our platform is powerful, trusted, and truly transformative.
About the Role
As the Vice President of Customer Success (Payor) at Hippocratic AI, you will be responsible for building and leading high-performing teams that drive customer satisfaction, retention, and expansion across our payor clients. You will design and establish the systems and processes for recruiting, onboarding, enablement, and operational performance tailored to the unique needs of payer organizations. You will ensure our payer customers achieve maximum value from our AI-powered solutions while building deep, trusted relationships with key stakeholders across health plans, managed care organizations, and related entities.
What You'll Do
  • Team Building: Partner closely with the Talent Acquisition team to recruit, onboard, mentor, and lead a world-class payer-focused customer success team, including customer success executives, customer success leaders, technical support specialists, and implementation experts, supported by systems and processes that enable the team to scale rapidly with excellence.
  • Leadership & Strategy: Develop and execute a comprehensive payer customer success strategy aligned with Hippocratic AI's mission, business objectives, and the evolving landscape of health plan operations, value-based care, and payer-provider collaboration.
  • Payer Relationships: Establish and nurture trusted relationships with health plans, managed care organizations, pharmacy benefit managers (PBMs), and other payer entities, ensuring they achieve their desired outcomes with Hippocratic AI's solutions.
  • Retention & Growth: Drive customer retention and identify opportunities for upselling and cross-selling across payer use cases-including utilization management, member engagement, care management, and prior authorization-ensuring a strong net retention rate.
  • Customer Advocacy: Serve as the voice of the payer customer within the organization, working cross-functionally with product, engineering, clinical, and sales teams to align priorities and enhance the customer experience for health plan stakeholders.
  • Operational Excellence: Implement and refine customer success metrics, tools, and processes tailored to payer KPIs such as HEDIS/STARS performance, medical loss ratio (MLR) impact, member satisfaction, and operational efficiency gains.
  • Problem Resolution: Act as an escalation point for payer customer issues, ensuring timely and effective resolution while navigating complex payer organizational structures and compliance requirements.
  • Payer Ecosystem Navigation: Understand and navigate the complexities of the payer ecosystem, including regulatory requirements (CMS, state DOI), delegated arrangements, network management, and claims/benefits administration workflows to position Hippocratic AI as a strategic partner.
Location & Travel
  • Candidates must be based in the Seattle area and be able to travel to the client site in Seattle weekly (5 days per week).
  • Periodic travel to Hippocratic AI offices (e.g., Palo Alto) for strategic planning and team sessions.

What You Bring
Must-Have:
  • A bachelor's degree from an accredited university is required.
  • 10-15 years of experience in customer success, account management, or related roles within the payer/health plan industry, with 7+ years in customer-facing leadership positions.
  • Proven track record of driving customer success in B2B SaaS or healthcare technology companies serving payer organizations.
  • Deep understanding of the payer/health plan industry, including managed care operations, utilization management, care management, claims processing, network management, and regulatory frameworks (CMS, NCQA, state DOI).
  • Experience working with health plan stakeholders across medical management, population health, quality, IT, and C-suite leadership.
  • Exceptional interpersonal and communication skills, with the ability to influence and inspire cross-functional teams and customers.
  • Data-driven mindset with experience leveraging payer-specific metrics and analytics (e.g., HEDIS/STARS, MLR, per-member-per-month cost trends) to inform decision-making.
  • Experience scaling customer success teams and processes in a high-growth startup environment.
  • Startup experience with demonstrated ability to hit KPIs in a revenue-driven role.
  • Deep understanding of workflows within health plans and managed care organizations, and the ability to align AI solutions to payer operational processes.
  • Ability to satisfy client-specific credentialing requirements, including drug screening and proof of required vaccinations or immunizations, as mandated by the healthcare facilities where you will be deployed.

Nice-to-Have:
  • MBA, MHA, or advanced degree.
  • Experience in thought leadership, including speaking at payer industry events (e.g., AHIP, RISE, AMCP) and forums.
  • Familiarity with AI-based solutions and their application in payer operations, including prior authorization automation, member outreach, and clinical decision support.
  • Experience with value-based care models and payer-provider collaboration initiatives.
  • Existing relationships with senior leaders at major national and regional health plans.

Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

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