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Customer Success Jobs in Bothell, WA (NOW HIRING)

Supio

Customer Success Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services.

Azul

Customer Success Manager

Seattle, WA · Remote

$115.50K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ...

Azul

Customer Success Manager

Seattle, WA · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ...

Bartender

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Customer Success Manager Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world's most complex supply chains ...

RecordPoint

Customer Success Manager

Bellevue, WA

The Customer Success Manager is responsible for driving customers through the full nine-stage customer journey from pre-sale handover through renewal and beyond. This role also carries partner ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...

Record Point

Customer Success Manager

Bellevue, WA

The Customer Success Manager is responsible for driving customers through the full nine-stage customer journey from pre-sale handover through renewal and beyond. This role also carries partner ...

RecordPoint

Customer Success Manager

Bellevue, WA · On-site

The Customer Success Manager is responsible for driving customers through the full nine-stage customer journey from pre-sale handover through renewal and beyond. This role also carries partner ...

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise organizations unlock measurable value from Seagull solutions. We work as an extension of our customers ...

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site

$70.10K - $107.20K/yr

Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise organizations unlock measurable value from Seagull solutions. We work as an extension of our customers ...

Seagull Software

Customer Success Manager

Redmond, WA · On-site

$70.10K - $107.20K/yr

Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise organizations unlock measurable value from Seagull solutions. We work as an extension of our customers ...

RecordPoint

Customer Success Manager

Bellevue, WA

The Customer Success Manager is responsible for driving customers through the full nine-stage customer journey from pre-sale handover through renewal and beyond. This role also carries partner ...

Avante

Customer Success Manager

Seattle, WA · On-site

We are growing fast and are scaling our customer success team to meet the needs of our growing customer base, with notable brands such as Samsung, News Corp, and Zscaler. The Role We're looking for ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Avante Inc

Customer Success Manager

Seattle, WA

Customer Success Manager We're looking for an experienced Customer Success Manager to own a portfolio of customers post-launch. In this role, you're the strategic partner for our customers to ensure ...

Adobe

Customer Success Manager

Seattle, WA · On-site

You will develop deep knowledge of each customer's business objectives, industry landscape, and success metrics, aligning Adobe solutions to deliver measurable impact. This is a highly consultative ...

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People also search for

All JobsCustomer Success JobsCustomer Success Jobs in Bothell, WA

Customer Success information

See Bothell, WA salary details

$36.3K

$92.9K

$156.5K

How much do customer success jobs pay per year?

As of Jun 1, 2026, the average yearly pay for customer success in Bothell, WA is $92,856.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,500.00 and $110,700.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Success professional, and why are they important?

To excel in Customer Success, you need strong communication skills, problem-solving abilities, and a deep understanding of customer relationship management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce or HubSpot, as well as customer success tools such as Gainsight or Zendesk, is typically required. Exceptional empathy, active listening, and the ability to manage expectations are critical soft skills for building trust and resolving issues effectively. These competencies are vital for driving customer satisfaction, retention, and long-term business growth.

How does a Customer Success professional typically collaborate with other departments within a company?

Customer Success professionals work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. They often relay customer feedback to the Product team to inform improvements, coordinate with Support to address complex issues, and partner with Sales to identify upsell or renewal opportunities. This collaborative environment helps ensure a seamless customer experience and allows Customer Success to advocate effectively for client needs while supporting overall business goals.

What is a Customer Success role?

A Customer Success role focuses on ensuring that customers achieve their desired outcomes while using a company's products or services. Professionals in this role work proactively to build strong relationships, provide product guidance, and address any issues that may arise. Their goal is to maximize customer satisfaction, retention, and loyalty by helping clients fully realize the value of what they've purchased. Customer Success teams often collaborate closely with sales, support, and product teams to deliver a seamless customer experience.

What is the difference between Customer Success vs Customer Support?

AspectCustomer SuccessCustomer Support
Primary FocusProactively ensuring customer satisfaction and long-term successReactively resolving immediate customer issues and technical problems
MetricsCustomer retention, expansion, and health scoresIssue resolution time, customer satisfaction scores (CSAT)
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementTechnical, troubleshooting, often reactive and support ticket-based
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, communication, problem-solving

Customer Success and Customer Support roles both aim to improve customer experience but differ in approach. Customer Success focuses on proactive engagement to ensure long-term satisfaction, while Customer Support handles reactive problem-solving. Understanding these differences helps organizations assign the right roles for customer retention and technical assistance.

What are the most commonly searched types of Customer Success jobs in Bothell, WA? The most popular types of Customer Success jobs in Bothell, WA are:
What job categories do people searching Customer Success jobs in Bothell, WA look for? The top searched job categories for Customer Success jobs in Bothell, WA are:
What cities near Bothell, WA are hiring for Customer Success jobs? Cities near Bothell, WA with the most Customer Success job openings:
Customer Success jobs near you
Infographic showing various Customer Success job openings in Bothell, WA as of May 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 64% In-person, and 36% Remote job distribution, with an average salary of $92,856 per year, or $44.6 per hour.

Customer Success Manager

Supio

Seattle, WA • On-site, Remote

$120K - $150K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 6 days ago

Job description

Who We're Looking For
We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI.
Key Responsibilities
Customer Relationship Management Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements.
Onboarding and Implementation Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. Create customized success plans and provide training to help customers realize value quickly and effectively. Act with urgency to accelerate time-to-value and remove any barriers to customer success.
Account Growth, Retention, and Expansion Strategy Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities. Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities. Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development.
Product Expertise and AI-Driven Solutions Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. Help customers optimize their use of our platform and achieve their business objectives. Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations.
Continuous Learning and Data Analysis Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to continuously improve customer outcomes.
Skills and Competencies
  • Exceptional interpersonal and relationship-building skills with a passion for customer transformation
  • Strategic thinking with attention to detail and ability to act with urgency
  • Ability to manage multiple accounts and priorities simultaneously while maintaining quality
  • Collaborative mindset with strong cross-functional communication
  • Results-oriented with a customer-first approach and commitment to continuous learning
  • Adaptability and resilience in a fast-paced, AI-driven environment
  • Comfort with leveraging AI tools and data-driven insights to enhance customer success
Required Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
  • 3-5+ years of experience in customer success, account management, or client-facing roles
  • Excellent communication and presentation skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Experience with CRM platforms and customer success tools
  • Proven track record of meeting retention and growth targets
Preferred Qualifications
  • Experience in SaaS or technology industry
  • Experience in growth-stage start-ups
  • Project management certification or experience
  • Previous consultative selling or solution selling experience
  • Familiarity with data analysis tools and customer health scoring methodologies
Compensation
The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.
Compensation & Benefits
  • Competitive Salary + Meaningful Equity
  • 401(k)
  • Health, Dental, Vision, and Life Insurance
  • Flexible Time Off + Holidays
  • High-autonomy work environment, every Tuesday is a Remote Work Day
  • DoorDash subsidies for breakfast and dinner; Daily lunch options
  • Boba Wednesdays
  • Monthly commuter subsidies and pre-tax parking contribution
  • Team gatherings and offsites

E-Verify Participation Notice
Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Equal Employment Opportunity (EEO) Statement
Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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