As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Senior Customer Success Manager
Seattle, WA · On-site
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Senior Customer Success Manager
Seattle, WA · On-site
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Senior Customer Success Manager
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Quick apply
Senior Customer Success Manager
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
Senior Customer Success Manager, Consumables Private Brands
Seattle, WA · On-site
$144K - $190K/yr
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
Senior Customer Success Manager, Consumables Private Brands
Seattle, WA · On-site
$144K - $190K/yr
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
Senior Customer Success Manager
$90K - $100K/yr
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Quick apply
Senior Customer Success Manager
$90K - $100K/yr
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Senior Customer Success Manager
Seattle, WA · On-site
$90K - $100K/yr
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Senior Customer Success Manager
Seattle, WA · On-site
$90K - $100K/yr
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on ...
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
Senior Customer Success Manager information
See Bothell, WA salary details
$44.7K - $58.1K
2% of jobs
$58.1K - $71.5K
17% of jobs
$75.4K is the 25th percentile. Wages below this are outliers.
$71.5K - $85K
20% of jobs
The median wage is $91.3K / yr.
$85K - $98.4K
22% of jobs
$110.4K is the 75th percentile. Wages above this are outliers.
$98.4K - $111.8K
15% of jobs
$111.8K - $125.2K
11% of jobs
$125.2K - $138.6K
4% of jobs
$138.6K - $152K
3% of jobs
$152K - $165.4K
3% of jobs
$165.4K - $178.9K
1% of jobs
$178.9K - $192.3K
1% of jobs
$44.7K
$105.3K
$192.3K
How much do senior customer success manager jobs pay per year?
As of Jul 29, 2026, the average yearly pay for senior customer success manager in Bothell, WA is $105,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $115,100.00 per year, depending on experience, location, and employer.
What is a Senior Customer Success Manager?
A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.
How much does a senior Customer Success Manager earn?
A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.
What is the role of a senior Customer Success Manager?
A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.
What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?
To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.
What is the difference between Senior Customer Success Manager vs Customer Success Manager?
| Aspect | Senior Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in customer success, leadership skills | Bachelor's degree, entry to mid-level customer success experience |
| Work Environment | Strategic planning, team leadership, client relationship management | Client onboarding, support, relationship building |
| Employer & Industry Usage | Tech, SaaS, enterprise solutions | Tech, SaaS, subscription services |
| Search & Comparison Intent | Higher-level responsibilities, leadership roles | Entry to mid-level customer success roles |
The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.
Will AI replace CSM?
AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.
What is a typical CSM salary?
The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.
How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?
Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What job categories do people searching Senior Customer Success Manager jobs in Bothell, WA look for? The top searched job categories for Senior Customer Success Manager jobs in Bothell, WA are:
- Customer Success Manager
- Customer Success
- Customer Success Operations Manager
- Technical Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Customer Success Manager Govtech
- Weekend Customer Success Manager
- Weekend Customer Success
- Overnight Virtual Customer Success Manager
- Sr Customer Success Manager
What cities near Bothell, WA are hiring for Senior Customer Success Manager jobs? Cities near Bothell, WA with the most Senior Customer Success Manager job openings:
Full-time
This job post has expired today. Applications are no longer accepted.
Amazon rating
7.4
Based on 7,021 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
Shape the future of E-commerce by transforming supplier partnerships into strategic advantages for Amazon's Consumables Private Brands business. As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and play a crucial role in scaling these brands on the world's largest e-commerce platform.
Join our dynamic team as a Senior Customer Success Manager supporting strategic supplier partnerships within the Consumables Private Brands organization. In this role, you'll drive business growth, enhance supplier satisfaction, and improve customer experience through data-driven insights and collaborative relationship building
You'll work closely with Private Brand stakeholders across WW Consumables, implementing tactical plans, providing strategic guidance, and contributing to continuous improvement initiatives that create measurable impact for both vendors and customers. You have strong financial acumen, a high attention to detail, and a healthy obsession for the rapidly evolving world of consumer packaged goods and product innovation.
Key job responsibilities
Partner with private brand suppliers to develop and execute strategic business plans across marketing, merchandising, and supply chain management, with a focus on scaling selection on .com based on market trends and customer needs.
Analyze category P&L performance on a weekly and monthly basis, monitoring profitability goals and diving deep where needed to drive continuous improvement.
Build and maintain collaborative relationships while serving as the primary point of contact for private brand supplier needs, influencing stakeholders and helping them understand brand positioning, key points of difference, and target customer.
Guide suppliers through Amazon's tools, policies, and growth opportunities while partnering closely with supply chain to support operational planning, forecasting, and inventory investments.
Collaborate with cross-functional teams including Commercialization, Pricing, Instock Management, marketing, product development, finance, and transportation to deliver on net revenue and customer satisfaction goals.
Develop a thorough understanding of the Consumables market, seasonality, and global trends, continuously monitoring competitor efforts and identifying new private brand selection opportunities.
Contribute to process improvements and innovation initiatives that benefit the broader Consumables Private Brands organization
A day in the life
As a Sr. Customer Success Mgr, a typical day might include:
Collaborate with cross-functional teams to resolve supplier inquiries and implement solutions across the private brand portfolio
Review and analyze category performance data to identify growth and profitability opportunities
Develop and present strategic recommendations to suppliers and internal stakeholders
Participate in team meetings and knowledge-sharing sessions focused on private brand strategy and innovation
Manage multiple projects while maintaining high service standards across the vendor base
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US