As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Senior Customer Success Manager
Seattle, WA · On-site
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Senior Customer Success Manager
Seattle, WA · On-site
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
Senior Customer Success Manager
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
Quick apply
Senior Customer Success Manager
$85K - $110K/yr
Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
As a Senior Customer Success Manager, you'll directly influence the success of Amazon's own private brand portfolio - a global range of consumables products built to meet customers' daily needs - and ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
The Role We're looking for a Senior Customer Success Manager to own a portfolio of enterprise customers post-launch. In this role, you're the strategic partner for our largest customers to ensure ...
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on ...
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on ...
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on ...
As a Senior Customer Success Manager, you'll create vendor strategies that directly impact millions of customer experiences, drive marketplace innovation, and shape the future of retail commerce on ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and ...
Senior Customer Success Manager
$90K - $100K/yr
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Quick apply
Senior Customer Success Manager
$90K - $100K/yr
Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...
Senior Customer Success Manager information
See Bothell, WA salary details
$44.7K - $58.1K
2% of jobs
$58.1K - $71.5K
17% of jobs
$75.4K is the 25th percentile. Wages below this are outliers.
$71.5K - $85K
20% of jobs
The median wage is $91.3K / yr.
$85K - $98.4K
22% of jobs
$110.4K is the 75th percentile. Wages above this are outliers.
$98.4K - $111.8K
15% of jobs
$111.8K - $125.2K
11% of jobs
$125.2K - $138.6K
4% of jobs
$138.6K - $152K
3% of jobs
$152K - $165.4K
3% of jobs
$165.4K - $178.9K
1% of jobs
$178.9K - $192.3K
1% of jobs
$44.7K
$105.3K
$192.3K
How much do senior customer success manager jobs pay per year?
As of Jul 18, 2026, the average yearly pay for senior customer success manager in Bothell, WA is $105,325.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,900.00 and $115,100.00 per year, depending on experience, location, and employer.
What is a Senior Customer Success Manager?
A Senior Customer Success Manager is a professional responsible for ensuring customers achieve their desired outcomes while using a company's products or services. They build strong relationships with clients, guide them through onboarding, and proactively address any issues or concerns. In addition, they often lead a team of Customer Success Managers, provide strategic account management, and help drive customer retention and growth. Their goal is to maximize customer satisfaction and foster long-term partnerships.
How much does a senior Customer Success Manager earn?
A senior Customer Success Manager typically earns between $70,000 and $120,000 annually, depending on experience, industry, and location. Compensation may also include bonuses, stock options, and benefits, especially in tech and SaaS companies where customer retention skills are highly valued.
What is the role of a senior Customer Success Manager?
A Senior Customer Success Manager is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping to reduce churn. They often lead onboarding, provide strategic guidance, and collaborate with sales and support teams to meet customer needs. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.
What are the key skills and qualifications needed to thrive as a Senior Customer Success Manager, and why are they important?
To thrive as a Senior Customer Success Manager, you need expertise in account management, customer relationship building, and a track record of driving customer retention and growth, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer engagement platforms, and data analytics tools is typically required. Exceptional communication, problem-solving abilities, and leadership skills help you manage client expectations and mentor junior team members. These skills are crucial for fostering long-term client loyalty and achieving organizational goals in a competitive market.
What is the difference between Senior Customer Success Manager vs Customer Success Manager?
| Aspect | Senior Customer Success Manager | Customer Success Manager |
|---|---|---|
| Required Credentials | Bachelor's degree, experience in customer success, leadership skills | Bachelor's degree, entry to mid-level customer success experience |
| Work Environment | Strategic planning, team leadership, client relationship management | Client onboarding, support, relationship building |
| Employer & Industry Usage | Tech, SaaS, enterprise solutions | Tech, SaaS, subscription services |
| Search & Comparison Intent | Higher-level responsibilities, leadership roles | Entry to mid-level customer success roles |
The main difference between a Senior Customer Success Manager and a Customer Success Manager lies in experience, responsibilities, and scope. Senior roles typically involve strategic planning and leadership, while Customer Success Managers focus on client support and relationship building. Both roles are common in tech and SaaS industries, but senior positions require more experience and often involve managing teams or projects.
Will AI replace CSM?
AI is unlikely to fully replace Senior Customer Success Managers, as the role relies heavily on relationship-building, empathy, and strategic problem-solving that AI cannot replicate. Instead, AI tools can support CSMs by automating routine tasks and providing data insights, allowing them to focus on complex customer interactions. Success in this role often requires strong communication skills and industry knowledge, which complement AI capabilities rather than compete with them.
What is a typical CSM salary?
The average salary for a Senior Customer Success Manager typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Many roles also include performance bonuses and benefits, with higher salaries often found in tech hubs and larger organizations.
How does a Senior Customer Success Manager typically collaborate with other departments to enhance client satisfaction?
Senior Customer Success Managers often serve as a bridge between clients and internal teams such as Sales, Product, and Support. They regularly communicate customer feedback to Product for improvements, coordinate with Sales on upsell opportunities, and work with Support to resolve complex issues. This cross-functional collaboration ensures that client needs are met holistically, leading to stronger relationships and increased client retention. Being proactive in these partnerships is key to driving overall customer satisfaction and success.
What job categories do people searching Senior Customer Success Manager jobs in Bothell, WA look for? The top searched job categories for Senior Customer Success Manager jobs in Bothell, WA are:
- Customer Success Manager
- Customer Success
- Customer Success Operations Manager
- Technical Customer Success Manager
- Urgently Hiring Senior Customer Success Manager
- Customer Success Manager Remote
- Customer Success Manager Govtech
- Weekend Customer Success Manager
- Director Customer Success Manager Remote
- Customer Success Director
What cities near Bothell, WA are hiring for Senior Customer Success Manager jobs? Cities near Bothell, WA with the most Senior Customer Success Manager job openings:
Amazon rating
7.4
Based on 6,974 frontline employees who took The Breakroom Quiz
6th of 39 rated national retailers
Job description
This role can be located in one of our approved corporate offices in Seattle, WA.
Drive measurable growth and vendor satisfaction for strategic partnerships on Amazon's retail platform. As a Senior Customer Success Manager, you'll independently manage strategic vendor relationships, develop data-driven plans that generate ROI, and collaborate across teams to clear blockers and deliver results - even when the path forward isn't fully defined.
You'll own vendor outcomes that impact multiple team goals and may influence country- or region-level performance. This role combines independent problem-solving, cross-team collaboration, and customer advocacy. You'll navigate ambiguity, provide strategic recommendations to senior vendor contacts, and optimize processes that improve delivery for both vendors and customers.
A core focus is driving vendor satisfaction - ensuring vendors feel supported, heard, and empowered to grow their business on Amazon. You'll also begin mentoring teammates and contributing to the development of others.
Key job responsibilities
Manage strategic vendor relationships and develop long-term, data-driven business plans that drive adoption of growth-generating products and positive customer experience
Provide actionable recommendations to vendors that drive measurable ROI, clearing blockers and escalating appropriately
Collaborate effectively across teams to deliver for vendors - influencing internal and external stakeholders, processes, and priorities
Organize, analyze, and surface vendor/customer feedback in the correct channels to ensure Amazon's decisions consider the Voice of the Customer
Optimize cross-team processes that improve project efficiency and team delivery
Lead promotional planning and catalog optimization initiatives
Begin mentoring peers and contributing to team development
A day in the life
Review performance metrics and present data-driven recommendations during vendor meetings with senior contacts
Navigate ambiguous situations - identifying what's hindering vendor growth and developing solutions independently
Collaborate with cross-functional teams (category managers, supply chain, marketing) to resolve operational challenges
Advocate for vendor needs by organizing feedback and sharing insights with leadership
Guide vendors on utilizing Amazon tools and systems effectively
Participate in strategic planning sessions and support continuous improvement initiatives
Share knowledge with teammates and provide guidance to newer CSMs
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors - making Amazon the retailer of choice.
AVS pursues three core goals:
Accelerate vendor growth on Amazon
Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Senior Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.
About Amazon
Sourced by ZipRecruiter
Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.
Industry
It services, book publishers, retail, real estate and computer and electronic product manufacturing
Company size
10,000+ Employees
Headquarters location
Seattle, WA, US