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Customer Success Operations Manager Jobs in Renton, WA

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...

Humanly

Customer Success Manager

Seattle, WA · On-site

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent ... We are looking for someone who understands recruiting operations and can have meaningful ...

Humanly

Customer Success Manager

Bellevue, WA · Remote

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent ... We are looking for someone who understands recruiting operations and can have meaningful ...

Magnify

Customer RevOps Manager

Seattle, WA

$120K - $150K/yr

As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This ...

Magnify

Customer RevOps Manager

Seattle, WA · On-site +1

$120K - $150K/yr

As a Customer RevOps Manager, you'll be responsible for ensuring new customers are set up for success by owning the end-to-end post-sales onboarding and revenue-operations alignment process. This ...

Seagull Software

Customer Success Manager

Redmond, WA · On-site +1

$70K - $107K/yr

... operational efficiency, enhance customer experiences, and reduce risk. Learn more at www ... WHAT YOU WILL DO This is a strategic Customer Success Manager role where you'll act as a trusted ...

Azul

Customer Success Manager

Seattle, WA · Remote

$115K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ...

PitchBook Data

Customer Success Manager

Seattle, WA · On-site

$105K/yr

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and ...

Azul

Customer Success Manager

Seattle, WA

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ...

PitchBook Data

Customer Success Manager

Seattle, WA · On-site

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... or operational efficiency in complex business systems. Why Join Canals * We're building software ...

Avante

Customer Success Manager

Seattle, WA

The Role We're looking for an experienced Customer Success Manager to own a portfolio of customers post-launch. In this role, you're the strategic partner for our customers to ensure they see ongoing ...

Flexera

Customer Success Manager

Home, WA · On-site +1

Learn more at flexera.com A Customer Success Manager (CSM) is a cross-functional and natural leader with vast field andpractitionerexperience in the industry, a record of success leading complex ...

Brex

Scaled Customer Success Manager

Seattle, WA · On-site

What you'll do As a Scaled Customer Success Manager, you will leverage technology and operational rigor to support our customers at scale. You will ensure their experience with Brex is seamless ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business ... operational efficiency Leverage internal AI tooling to drive efficiencies and expedite problem ...

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Showing results 1-20

All JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Renton, WA

Customer Success Operations Manager information

See Renton, WA salary details

$50.1K

$139.1K

$152.4K

How much do customer success operations manager jobs pay per year?

As of Jun 19, 2026, the average yearly pay for customer success operations manager in Renton, WA is $139,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,700.00 and $150,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What job categories do people searching Customer Success Operations Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Operations Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Operations Manager jobs? Cities near Renton, WA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Renton, WA as of June 2026, with employment types broken down into 85% Full Time, 14% Part Time, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $139,116 per year, or $66.9 per hour.
Director of Customer Success

Director of Customer Success

Read AI, Inc

Seattle, WA • On-site

$165K - $200K/yr

Full-time

Posted 13 days ago

Job description

At Read AI, we're building products that help people get more value from their meetings, workflows, and communication. We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations.
This role will oversee two core functions:
  • Account Management - relationship management, enablement, retention, and growth for larger accounts
  • Customer Success - high-volume support and technical support for self-serve and single-payer customers

The ideal candidate is both operationally strong and customer-centric, with experience leading account management teams, scaling customer operations, improving technical support processes, and partnering cross-functionally with Product, Engineering, Sales, and Growth teams.
What You'll Do
Lead Account Management
  • Oversee account management and customer engagement for larger customers and strategic accounts
  • Lead and develop a team of Account Managers, while helping build and scale the organization as our enterprise business grows.
  • Partner closely with Sales on onboarding, renewals, expansions, customer health, and escalations
  • Support customer enablement and adoption to drive retention and long-term account growth
  • Develop structured engagement strategies, lifecycle programs, and operational playbooks for larger accounts
  • Ensure enterprise customers receive proactive communication, strategic guidance, and strong ongoing support
  • Partner with Product and Engineering to surface customer needs, feature requests, and product feedback from strategic accounts
Lead Customer Success Operations
  • Oversee high-volume customer success and technical support operations across email, chat, and other support channels
  • Manage and support the Senior Manager responsible for the Customer Success Team
  • Increase the use of AI, automation, and tooling improvements to improve team efficiency while maintaining a high-quality customer experience
  • Partner with Growth and Marketing to improve 1:many communication channels and experience.
  • Drive the customer feedback and feature request process to ensure insights from customers are consistently incorporated into product planning
  • Partner with Product and Engineering to identify recurring customer pain points and improve product usability
  • Support the team that acts as product experts for Sales, including trial support, customer enablement, and product guidance
  • Develop operational reporting and data analysis to identify trends, customer risks, product gaps, and opportunities for improvement

What You'll Need
  • 7+ years of experience in customer success, support, account management, or related customer-facing leadership roles
  • Experience leading account management or customer success teams in a SaaS environment
  • Experience scaling customer-facing teams and processes in a high-growth company
  • Strong operational and analytical mindset with experience using data to drive decisions and process improvements
  • Experience managing technical support or product support organizations
  • Ability to partner effectively with Product, Engineering, Sales, and Growth teams
  • Experience supporting SaaS onboarding, customer enablement, retention, and expansion initiatives
  • Strong communication, leadership, and organizational skills
  • Startup or high-growth SaaS experience preferred

What Success Looks Like
  • Strong customer retention and growth across strategic accounts
  • A scalable account management organization that evolves alongside the Sales team
  • Faster, more effective customer support and technical issue resolution
  • Clear and actionable customer feedback loops into Product and Engineering
  • Improved onboarding, enablement, trial conversion, and customer engagement
  • Strong operational visibility and reporting across customer-facing teams

The annual base salary for this position ranges from $165,000 - $200,000 plus equity and benefits. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer low deductible health plans, as well as flexible time away and family leave programs.
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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