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Customer Success Operations Manager Jobs in Renton, WA

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications * Manage changes to requested solutions ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Drive periodic customer engagements and touch-points to inform "Customer Health", manage ... Passion for customer success, driven by customer satisfaction, product adoption, and achieving ...

Stripe

Senior Customer Success Manager

Seattle, WA · On-site

About the team Stripe's Customer Success Managers (CSM) oversee the post-sales lifecycle for Stripe ... This role involves working closely with sales, technical account managers, and operations teams to ...

Pasilobus Inc

Customer Success Specialist

Seattle, WA · On-site

$20 - $30/hr

We offer a suite of Shopify apps and services, including inventory management, custom app ... operations and customer experiences. About Pasilobus Pasilobus is a hub for growing Shopify brands ...

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All JobsCustomer Success Operations JobsCustomer Success Operations Manager JobsCustomer Success Operations Manager Jobs in Renton, WA

Customer Success Operations Manager information

See Renton, WA salary details

$50.1K

$139.1K

$152.4K

How much do customer success operations manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success operations manager in Renton, WA is $139,116.00, according to ZipRecruiter salary data. Most workers in this role earn between $150,700.00 and $150,700.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Operations Manager vs Customer Success Specialist?

AspectCustomer Success Operations ManagerCustomer Success Specialist
CredentialsTypically requires experience in customer success, operations, or related fields; certifications like CSPO or CRM tools helpfulOften entry-level; customer success or communication certifications beneficial
Work EnvironmentFocuses on process optimization, data analysis, and cross-department collaborationEngages directly with customers, providing support and onboarding
Employer & Industry UsageUsed in SaaS, tech, and service industries to streamline customer success functionsCommon across various industries for customer support roles

The Customer Success Operations Manager primarily focuses on optimizing processes, managing data, and supporting the customer success team, while the Customer Success Specialist directly interacts with customers to ensure satisfaction. Both roles are essential but differ in scope and responsibilities.

What is a Customer Success Operations Manager?

A Customer Success Operations Manager is responsible for optimizing and supporting the processes, tools, and data used by customer success teams. Their main goal is to ensure that customer success managers can effectively help clients achieve their desired outcomes and drive customer retention. They analyze workflows, implement new systems, and monitor key metrics to improve team performance and the overall customer experience. This role often collaborates closely with sales, product, and support teams to align strategies and streamline operations.

What are the key skills and qualifications needed to thrive as a Customer Success Operations Manager, and why are they important?

A Customer Success Operations Manager needs expertise in data analysis, process optimization, and customer lifecycle management, often supported by a degree in business or a related field. Familiarity with CRM platforms (such as Salesforce), customer success tools (like Gainsight), and reporting systems is typically required. Strong communication, problem-solving, and cross-functional collaboration skills help them drive customer outcomes and support internal teams. These abilities are crucial for streamlining operations, enhancing customer satisfaction, and enabling scalable growth.

How does a Customer Success Operations Manager typically collaborate with Customer Success and other cross-functional teams?

A Customer Success Operations Manager frequently partners with Customer Success Managers, Sales, Product, and Data teams to streamline processes and improve the customer journey. They serve as a bridge by providing actionable insights through reporting, optimizing workflows, and ensuring consistent communication across teams. This role often leads initiatives such as onboarding improvements, health score tracking, and tool adoption, helping to align customer-facing strategies with broader business objectives. Effective collaboration is key to driving customer satisfaction and operational efficiency.
What are popular job titles related to Customer Success Operations Manager jobs in Renton, WA? For Customer Success Operations Manager jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Operations Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Operations Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Operations Manager jobs? Cities near Renton, WA with the most Customer Success Operations Manager job openings:
Customer Success Operations Manager jobs near you
Infographic showing various Customer Success Operations Manager job openings in Renton, WA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $139,116 per year, or $66.9 per hour.
Customer Success Manager - Federal

Customer Success Manager - Federal

1Kosmos

Seattle, WA

Full-time

Re-posted 6 days ago

Job description

About 1Kosmos

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.
We're trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

Role Overview

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.
The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.
This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

Key Responsibilities Customer Engagement & Success

       Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.

       Drive user engagement and manage project milestones through onboarding, enablement, and early usage.

       Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).

       Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).

       Partner with Implementations to track timelines, proactively identify risks, and remove blockers.

       Monitor usage, identify adoption gaps, and lead regular business reviews.

       Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.

       Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).

       Share best practices and thought leadership with federal stakeholders.

Requirements

QualificationsRequired:

       U.S. Citizen (mandatory for federal work)

       3-7 years of experience in Customer Success, Program Management, or Federal Account Management

       Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor

       Experience at an identity, cybersecurity, or SaaS platform company

       Strong communication and relationship-building skills with technical and non-technical stakeholders

       Ability to project manage complex onboarding/deployments across functions

       Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Preferred:

       Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)

       Previous experience in startup/growth-stage environment

       Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.

Benefits

Why Join Now?

       Join a mission-driven company transforming how federal agencies secure identity

       Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships

       Work cross-functionally with leaders across Product, Engineering, and Security

       Be part of a collaborative, values-driven team making real impact

Apply