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Customer Success Program Manager Jobs in Renton, WA

Overland AI

Mission Success Program Manager

Seattle, WA · On-site

$120K - $180K/yr

You will act as the connective tissue between customers, field teams, and internal stakeholders ... a program manager, operations manager, or equivalent role * Demonstrated experience leading ...

Overland AI

Mission Success Program Manager

Seattle, WA · On-site

$120K - $150K/yr

You will act as the connective tissue between customers, field teams, and internal stakeholders ... a program manager, operations manager, or equivalent role * Demonstrated experience leading ...

1Kosmos

Customer Success Manager - Federal

Seattle, WA · Remote

The CSM will work closely with federal program stakeholders, security/compliance teams, and our ... Customer Success, Program Management, or Federal Account Management · Experience working with U.S ...

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Supio

Customer Success Manager

Seattle, WA · On-site

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary ... program through the U.S. Department of Homeland Security and the Social Security Administration.

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site

$65K - $75K/yr

Customer Success Manager (Accounting & Tax Background) Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base Salary: $65,000 - $75,000 About the Opportunity Our client is ...

Certivo, Inc.

Customer Success Manager

Seattle, WA · On-site

The Role As Customer Success Manager at Certivo, you'll own the post-sale relationship with our ... Our customers are manufacturers running complex compliance programs across multiple regulatory ...

Humanly

Customer Success Manager - SMB

Bellevue, WA · On-site

Experience managing SaaS renewals, customer health programs, or expansion opportunities. Familiarity with CRM systems, customer success platforms, and business intelligence tools. Experience ...

Hiya Inc

SMB Customer Success Manager

Seattle, WA · On-site

Drive enablement and adoption through repeatable programs -- onboarding sequences, training ... What We Are Looking For * 1-3 years of Customer Success, Account Management, Consulting, or related ...

Hiya Inc.

SMB Customer Success Manager

Seattle, WA · On-site

Drive enablement and adoption through repeatable programs - onboarding sequences, training sessions ... What We Are Looking For * 1-3 years of Customer Success, Account Management, Consulting, or related ...

Hiya

SMB Customer Success Manager

Seattle, WA · On-site

$60K - $84K/yr

Drive enablement and adoption through repeatable programs - onboarding sequences, training sessions ... What We Are Looking For * 1-3 years of Customer Success, Account Management, Consulting, or related ...

Impact Inc

Customer Success Manager

Seattle, WA · On-site

$80K - $95K/yr

Customer Success Manager New York; Santa Barbara; Seattle; Columbus About Impact.com: Impact.com is the world's leading commerce partnership marketing platform, transforming the way businesses grow ...

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Customer Success Program Manager information

See Renton, WA salary details

$36.7K

$93.8K

$158.1K

How much do customer success program manager jobs pay per year?

As of Sep 11, 2026, the average yearly pay for customer success program manager in Renton, WA is $93,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $111,800.00 per year, depending on experience, location, and employer.

What is a customer success program manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What are the key skills and qualifications needed to thrive as a customer success program manager?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a customer success program manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What job categories do people searching Customer Success Program Manager jobs in Renton, WA look for?

The top searched job categories for Customer Success Program Manager jobs in Renton, WA are:

What cities near Renton, WA are hiring for Customer Success Program Manager jobs?

Cities near Renton, WA with the most Customer Success Program Manager job openings:

Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Renton, WA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $93,814 per year, or $45.1 per hour.

Customer Success Manager - Federal

Seattle, WA

1Kosmos
Network Security • 51 - 200 employees
Learn more about 1Kosmosexternal

Full-time

Re-posted 7 days ago

Job description

About 1Kosmos

1Kosmos enables secure, user-controlled digital identities for citizens, customers, and workforces. Through advanced passwordless authentication and identity verification, our platform reduces fraud, secures access, and simplifies identity management at scale.
We're trusted by leading organizations across government, telecom, retail, banking, and tech, and are now expanding our federal footprint with a focus on impactful partnerships and mission-critical use cases.

Role Overview

We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and value realization for public sector agencies deploying the 1Kosmos platform.
The CSM will work closely with federal program stakeholders, security/compliance teams, and our internal Implementation, Product, and Support functions to deliver exceptional onboarding, support, and expansion outcomes.
This is a 6-month contract role with a strong opportunity to convert into a full-time permanent position, based on performance and federal program growth.

Key Responsibilities Customer Engagement & Success

       Own the post-sales relationship with federal customers, ensuring successful onboarding and long-term adoption.

       Drive user engagement and manage project milestones through onboarding, enablement, and early usage.

       Serve as the primary point of contact for federal agency stakeholders (IT, InfoSec, program managers).

       Ensure delivery aligns with customer security, compliance, and operational needs (e.g., FedRAMP, FIPS, NIST 800-63).

       Partner with Implementations to track timelines, proactively identify risks, and remove blockers.

       Monitor usage, identify adoption gaps, and lead regular business reviews.

       Advocate for customer needs internally and identify upsell or expansion opportunities as trust deepens.

       Become an expert in 1Kosmos identity offerings and how they align with federal digital identity mandates (e.g., Executive Order 14028, Zero Trust architecture).

       Share best practices and thought leadership with federal stakeholders.

Requirements

QualificationsRequired:

       U.S. Citizen (mandatory for federal work)

       3-7 years of experience in Customer Success, Program Management, or Federal Account Management

       Experience working with U.S. federal agencies (civilian or defense), either directly or as a vendor

       Experience at an identity, cybersecurity, or SaaS platform company

       Strong communication and relationship-building skills with technical and non-technical stakeholders

       Ability to project manage complex onboarding/deployments across functions

       Comfortable with identity/security concepts: SSO, MFA, PKI, FIDO2, FedRAMP, Zero Trust

Preferred:

       Understanding of federal procurement and compliance (ATO, TIC 3.0, ICAM frameworks)

       Previous experience in startup/growth-stage environment

       Ability to obtain a Top Secret/SCI clearance is required; active clearance strongly preferred.

Benefits

Why Join Now?

       Join a mission-driven company transforming how federal agencies secure identity

       Influence a fast-growing federal portfolio and help shape our approach to public sector partnerships

       Work cross-functionally with leaders across Product, Engineering, and Security

       Be part of a collaborative, values-driven team making real impact

Apply