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Customer Success Program Manager Jobs in Renton, WA

Overland AI

Mission Success Program Manager

Seattle, WA · On-site

$120K - $150K/yr

You will act as the connective tissue between customers, field teams, and internal stakeholders ... a program manager, operations manager, or equivalent role * Demonstrated experience leading ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

Your work will ensure customers are fluent in value-based care programs, adept with our technology ... Customer Success or Enterprise Relationship Management. * Experience in value based care

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

PitchBook Data

Customer Success Manager

Seattle, WA

$105K/yr

As a member of our Account Management & Customer Success team, you will thrive on your ability to ... Paid sabbatical program after four years * Paid family and paternity leave * Annual educational ...

Cyxtera

Customer Success Manager

Tukwila, WA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

PitchBook Data

Customer Success Manager

Seattle, WA · On-site

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity ... As a member of our Account Management & Customer Success team, you will thrive on your ability to ...

Azul

Customer Success Manager

Seattle, WA · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... What we Offer Comprehensive compensation and healthcare packages Referral Program Work-life balance ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K/yr

Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech company seeking a ...

Avante

Customer Success Manager

Seattle, WA

For benefits leaders, our agent Ava monitors their entire program, surfaces what needs attention ... The Role We're looking for an experienced Customer Success Manager to own a portfolio of customers ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

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All JobsCustomer Success Program JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Renton, WA

Customer Success Program Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do customer success program manager jobs pay per year?

As of Jul 31, 2026, the average yearly pay for customer success program manager in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Program Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Program Manager jobs? Cities near Renton, WA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Renton, WA as of June 2026, with employment types broken down into 100% Full Time. Highlights an 68% In-person, and 32% Remote job distribution, with an average salary of $93,814 per year, or $45.1 per hour.

Mission Success Program Manager

Overland AI

Seattle, WA • On-site

Full-time

Re-posted 11 days ago

Job description

Job Summary:
Overland AI, founded in 2022 and headquartered in Seattle, Washington, is dedicated to transforming land operations for modern defense through advanced robotics and machine learning technologies. The Mission Success Program Manager will manage the technical delivery of ground autonomy systems, coordinate logistics, and engage with end-users to ensure mission success in challenging environments.
Responsibilities:
• Lead the end-to-end execution of deployments for Overland AI’s ground autonomy systems, ensuring technical and operational success in challenging environments
• Serve as Overland AI’s primary on-site representative during field operations, building trust and credibility with end users
• Identify, prioritize, and resolve issues that impact mission execution, often in time-sensitive, resource-constrained situations
• Work side by side with operators and stakeholders to understand real-world needs, constraints, and mission objectives
• Capture and translate user feedback, operational challenges, and field observations into clear requirements and actionable inputs for internal teams
• Influence the product roadmap by acting as the voice of the customer internally, ensuring user needs meaningfully influence hardware, autonomy, and operational priorities
• Establish and maintain clear program structure, including goals, milestones, risks, and dependencies
• Coordinate logistics, deployment planning, and sustainment activities, ensuring equipment, personnel, and resources are ready in the right place at the right time
• Drive clear communication across customers, leadership, and internal teams before, during, and after deployments
• Support follow-on contract efforts by identifying opportunities to expand scope, improve offerings, and demonstrate mission value
• Create and maintain program documentation including charters, execution plans, deployment guides, and field support processes
• Capture lessons learned from deployments and ensure they are fed back into product, operations, and program improvements
• Help mature Overland AI’s mission success and field operations practices as the company scales
Qualifications:
Required:
• Bachelor's degree in an Engineering discipline preferred, or equivalent practical experience
• Ability to obtain a US government security clearance
Preferred:
• 4+ years of experience as a program manager, operations manager, or equivalent role
• Demonstrated experience leading programs, operations, or complex initiatives in technical or operational environments
• Experience fielding software or hardware products to real operating environments in deep-tech, defense, or high-growth start-up domains
• Effective communicator with demonstrated ability to collaborate and influence cross-functionally
• Strong understanding of software development lifecycles
• Experience working with ground autonomy systems
• Demonstrated ability to deliver successful outcomes on multiple projects simultaneously in a fast-paced operating environment
• Willingness to operate in ambiguous environment(s) and take action to solve challenging problems
• Prior US military experience is a plus
Company:
Overland AI develops autonomous ground vehicle technology for tactical and operational applications. Founded in 2022, the company is headquartered in Seattle, USA, with a team of 51-200 employees. The company is currently Growth Stage.

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