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Customer Success Program Manager Jobs in Renton, WA

MoEngage

Senior Customer Success Manager

Seattle, WA

$90K - $165K/yr

Our learning program - Xcelerator to power your learning goals * CSM Leaders like nowhere else, and ... weeks ago Customer Success Manager, Global and Large LawCustomer Success Manager (SaaS ...

Samsara

Enterprise Customer Success Manager

Seattle, WA · On-site

Our Enterprise Customer Success Managers pick up where our Implementation team leaves off, working closely with our top customers to understand their fleet and unique challenges, advising on how to ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business ... and programs while escalating blockers and risks appropriately • Identify opportunities to ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... ESPO (employee stock option program) * Medical/dental vision coverage * 401(k) * Flexible PTO and ...

Stripe

Senior Customer Success Manager

Seattle, WA · On-site

$181K - $272K/yr

Senior Customer Success Manager Stripe is a financial infrastructure platform for businesses ... projects and programs Prior experience in a Payments or FinTech environment The annual US base ...

Amazon

Customer Success Manager, Hardlines

Seattle, WA · On-site

As a Customer Success Manager, you'll directly influence the success of major retail brands, impact millions of customer experiences, and play a crucial role in revolutionizing how businesses scale ...

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Customer Success Program Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do customer success program manager jobs pay per year?

As of Jul 11, 2026, the average yearly pay for customer success program manager in Renton, WA is $93,440.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication, project management skills, and familiarity with customer relationship management (CRM) tools are essential for this role.

What is a typical CSM salary?

A Customer Success Program Manager (CSM) typically earns between $70,000 and $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher salaries, often supplemented with bonuses or incentives. Strong communication skills and familiarity with customer relationship management (CRM) tools are valuable in this role.

Is being a CSM stressful?

Customer Success Program Managers often face stress due to managing client relationships, meeting retention targets, and handling escalations. The role requires strong communication, problem-solving skills, and the ability to prioritize tasks in a fast-paced environment, which can contribute to work-related stress.

Will AI replace CSM?

AI cannot fully replace Customer Success Program Managers, as their role involves building relationships, understanding customer needs, and providing personalized support that AI tools currently cannot replicate. Instead, AI is used to automate routine tasks, analyze data, and enhance decision-making, allowing CSMs to focus on strategic and relationship-driven activities. Success in this role often requires strong communication skills, industry knowledge, and the ability to adapt to evolving customer requirements.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Program Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Program Manager jobs? Cities near Renton, WA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Customer Success Manager, Hardlines

Customer Success Manager, Hardlines

Amazon

Seattle, WA • On-site

Full-time

Re-posted 5 days ago

Amazon rating

7.4

Company rating: 7.4 out of 10

Based on 6,956 frontline employees who took The Breakroom Quiz

6th of 39 rated national retailers

Job description

This role can be located in one of our approved corporate offices in Seattle, WA.
Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.


Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery.

This position offers a strong foundation for career growth in customer success and vendor management.
Key job responsibilities
Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
Identify opportunities to improve team processes and contribute to operational efficiency
Leverage internal AI tooling to drive efficiencies and expedite problem solving
A day in the life
Review vendor performance data and prepare summaries for team discussions
Collaborate with teammates to resolve vendor inquiries and coordinate solutions
Participate in vendor meetings, managing agendas and driving detailed discussions
Support project execution by tracking status, identifying blockers, and escalating roadblocks
Contribute to team knowledge-sharing sessions and process documentation
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors - making Amazon the retailer of choice. AVS pursues three core goals:
Accelerate vendor growth on Amazon
Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon.

Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.
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Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Amazon

Sourced by ZipRecruiter

Amazon.com, Inc., commonly known as Amazon, is an American multinational technology company. It was founded by Jeff Bezos in 1994 and initially started as an online marketplace for books. Since then, Amazon has expanded its operations and become one of the largest e-commerce companies in the world. Amazon's primary business is its online retail platform, where customers can purchase a vast array of products, including electronics, clothing, books, home goods, and much more. The company offers a convenient and user-friendly shopping experience, with features such as fast shipping, customer reviews, and personalized recommendations. In addition to its e-commerce platform, Amazon has diversified its business into various other areas. One of its notable ventures is Amazon Web Services (AWS), a comprehensive cloud computing platform that provides services such as storage, compute power, and database management to individuals and businesses. AWS has become a leader in the cloud computing industry, powering many websites and applications worldwide. Amazon has also developed its own consumer electronics, including the popular Amazon Kindle e-reader, Fire tablets, Fire TV streaming devices, and the Alexa-powered Echo smart speakers. The Alexa voice assistant, integrated into these devices, allows users to interact with their devices using voice commands, perform tasks, and access information. Furthermore, Amazon has expanded into media and entertainment. It operates Prime Video, a streaming service that offers a wide range of movies, TV shows, and original content. Amazon Music provides a platform for streaming and purchasing digital music, while Audible offers audiobooks and other audio content. The company's commitment to customer satisfaction and convenience is demonstrated by its membership program, Amazon Prime. Prime members receive various benefits, including free two-day shipping, access to streaming services, exclusive deals, and more.

Industry

It services, book publishers, retail, real estate and computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Seattle, WA, US

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