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Customer Success Program Manager Jobs in Renton, WA

Zenoti

Senior Customer Success Manager

Seattle, WA · On-site

$85K - $110K/yr

... CRM, employee management, inventory management, built-in marketing ... programs and more. Zenoti helps clients streamline their systems and reduce costs, while ...

Zenoti

Lead Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Senior Customer Success Manager

Seattle, WA

Role Overview As a Customer Success Lead at Zenoti, you will play a critical role in ensuring our ... Time Management & Prioritization: Effectively manage multiple accounts, prioritize tasks, and ...

Pasilobus Inc

Customer Success Specialist

Seattle, WA

$20 - $30/hr

We offer a suite of Shopify apps and services, including inventory management, custom app ... As our Customer Success & Account Support Specialist , you'll be the go-to person for keeping our ...

Brex

Enterprise Customer Success Manager

Seattle, WA · Hybrid

$132K - $166K/yr

What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ...

Brex

Enterprise Customer Success Manager

Seattle, WA · On-site

$132K - $166K/yr

What you'll do As an Enterprise Customer Success Manager, you will serve as a financial technology advisor to Brex's largest customers by partnering with CFOs, Controllers, and finance ops teams to ...

Integrate

Director of Customer Success

Seattle, WA · On-site

Our Solution Traditional project management tools weren't designed for the speed, scale, and ... We provide a platform that brings clarity and structure to complex, cross-organizational programs ...

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Showing results 1-20

All JobsCustomer Success Program Manager JobsCustomer Success Program Manager Jobs in Renton, WA

Customer Success Program Manager information

See Renton, WA salary details

$36.7K

$93.8K

$158.1K

How much do customer success program manager jobs pay per year?

As of Jun 20, 2026, the average yearly pay for customer success program manager in Renton, WA is $93,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $111,800.00 per year, depending on experience, location, and employer.

What is a CSM salary?

A Customer Success Program Manager (CSM) salary typically ranges from $70,000 to $120,000 annually, depending on experience, location, and company size. Senior CSMs or those in high-demand industries may earn higher compensation, often supplemented with bonuses or incentives. The role often requires strong communication skills and familiarity with customer relationship management tools.

What jobs pay 2000 a day?

In the context of a Customer Success Program Manager, earning $2,000 a day typically requires senior-level roles with extensive experience, such as executive positions or specialized consulting roles. These positions often involve high-level strategic responsibilities, industry expertise, and may require certifications or advanced skills. Such high daily rates are more common in consulting, executive management, or specialized advisory roles rather than standard employment.

What is a Customer Success Program Manager?

A Customer Success Program Manager is a professional responsible for overseeing and implementing programs that help clients achieve their desired outcomes with a company's products or services. They work closely with customers to understand their needs, ensure satisfaction, and drive product adoption and retention. Their role often includes developing strategies, coordinating cross-functional teams, and measuring the success of customer-centric initiatives. By acting as a bridge between clients and internal teams, they help foster long-term customer relationships and business growth.

What is the difference between Customer Success Program Manager vs Customer Success Manager?

AspectCustomer Success Program ManagerCustomer Success Manager
ResponsibilitiesOversees multiple customer success initiatives, manages programs, and develops strategies to improve customer retentionBuilds relationships with individual clients, ensures their satisfaction, and manages day-to-day account needs
Required SkillsProgram management, strategic planning, cross-functional collaborationCustomer relationship management, communication, problem-solving
Work EnvironmentTypically in a team managing multiple accounts or programs within SaaS or tech companiesDirect interaction with clients, often in customer-facing roles within similar industries

The Customer Success Program Manager focuses on managing success programs and strategies across multiple clients, while the Customer Success Manager works directly with individual clients to ensure satisfaction. Both roles require strong communication skills and industry knowledge, but the Program Manager emphasizes strategic oversight and program development.

What does a customer success program manager do?

A customer success program manager oversees initiatives to ensure customers achieve their desired outcomes with a company's products or services. They develop and implement customer success strategies, coordinate cross-functional teams, and analyze customer data to improve satisfaction and retention. Strong communication skills and familiarity with customer relationship management (CRM) tools are essential for this role.

Do CSMs make good money?

Customer Success Program Managers typically earn competitive salaries that vary by industry, experience, and location. According to industry data, the median annual salary ranges from $70,000 to $120,000, with higher earnings possible for those with advanced certifications or extensive experience. Bonuses and performance incentives are also common components of compensation for this role.

What are the key skills and qualifications needed to thrive as a Customer Success Program Manager, and why are they important?

To thrive as a Customer Success Program Manager, you need strong program management capabilities, experience in customer success or account management, and often a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) tools like Salesforce, customer success platforms such as Gainsight, and data analytics systems is typically required. Excellent communication, problem-solving, and leadership skills help you build trust with clients and effectively coordinate cross-functional teams. These skills and qualities are vital to ensure customers achieve their goals, drive product adoption, and foster long-term business relationships.

How does a Customer Success Program Manager typically collaborate with cross-functional teams to drive customer outcomes?

Customer Success Program Managers often work closely with teams such as Sales, Product, and Support to ensure customers achieve their desired outcomes. This collaboration involves regular meetings to share customer feedback, align on program goals, and coordinate resources for onboarding, adoption, or issue resolution. Effective communication and project management skills are essential, as the Program Manager acts as a bridge between the customer and internal teams, ensuring everyone is working toward common objectives. This cross-departmental approach helps deliver a seamless customer experience and drives long-term retention.
What job categories do people searching Customer Success Program Manager jobs in Renton, WA look for? The top searched job categories for Customer Success Program Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Program Manager jobs? Cities near Renton, WA with the most Customer Success Program Manager job openings:
Customer Success Program Manager jobs near you
Infographic showing various Customer Success Program Manager job openings in Renton, WA as of June 2026, with employment types broken down into 80% Full Time, 18% Part Time, 1% Temporary, and 1% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $93,814 per year, or $45.1 per hour.

Customer Success Manager - Renewals

Yoodli AI Roleplays

Seattle, WA • On-site

$85/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Job description

Who we are
Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game, but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Sandler Sales, and Toastmasters use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.
We're building a new category called Experiential Learning: AI-powered learning through conversational roleplays. We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
What you'll do
As Customer Success Manager - Renewals, you'll own the end-to-end renewal motion for Yoodli's SMB segment including high-volume, lower-ACV customer segment (accounts with annual contract values of $10,000 or less). This is a fast-growing book with rapidly increasing transaction volume-you'll be the person who builds the rhythm, runs the plays, and closes the deals.
This role is cadence-driven and transactional. You'll manage a structured outreach motion starting 120 days before each renewal, progressing through 90-day and 60-day touchpoints, and driving every deal to close. Along the way, you'll handle pricing negotiations, contract restructuring, and the occasional save conversation, all while keeping your pipeline tight and your forecasts accurate.
This is a commercial, execution-oriented seat where success is measured by on-time renewal rates, retention dollars, and pipeline hygiene. You'll thrive here if you move fast, love process, and get energy from closing a high volume of transactions.
This role is hybrid; we are looking for Seattle-based or remote candidates who will be in the office at least 3 days per week.
Renewal Execution
Own the full renewal lifecycle for a high-volume book of business.
  • Manage a growing portfolio of SMB renewals ($10K and under) with increasing quarterly transaction volume
  • Run a structured cadence - 120-day, 90-day, and 60-day touchpoints - to drive on-time renewals
  • Lead pricing negotiations and contract restructuring conversations directly with customers
  • Identify and execute save plays for at-risk renewals, partnering with CSMs when strategic context is needed
  • Maintain accurate pipeline and forecast data in the CRM at all times
Process & Scale
Build repeatable motions that keep pace with a rapidly growing transaction volume.
  • Develop and refine renewal playbooks, email templates, and talk tracks for the SMB segment
  • Surface patterns in churn, downsell, and objection themes to inform broader CS and Product strategy
  • Partner with RevOps to improve renewal workflows, automation, and reporting
  • Maintain rigorous CRM hygiene, every deal, every stage, every note
Cross-Functional Partnership
Collaborate across teams to protect and grow revenue.
  • Work closely with CSMs to stay informed on account health and adoption context ahead of renewal conversations
  • Flag expansion signals to Account Management or CSMs when customers express interest in growing their usage
  • Partner with Finance and Legal on non-standard terms, co-terms, and restructuring
  • Share customer feedback and renewal insights with Product and CS leadership

About you
  • 3+ years of experience in renewal management, commercial customer success, or transactional post-sales roles in SaaS
  • Proven track record of managing a high volume of renewals or commercial transactions simultaneously
  • Comfortable leading pricing and contract negotiations with customers directly
  • Highly organized, detail-oriented, and process-driven, you don't let deals slip through the cracks
  • Strong CRM discipline with a habit of keeping pipeline data current and accurate
  • Clear, concise communicator who can move customers to action efficiently
  • Thrives in a fast-paced, high-growth environment with evolving priorities
Extra credit experience
  • Experience in a dedicated renewal management function (vs. renewals as part of a broader CSM role)
  • Experience building or improving renewal playbooks and processes from scratch
  • Comfort with data analysis, pulling reports, spotting trends, and using data to prioritize your book
Compensation
  • Total compensation targeted at $100,000-$130,000 (85/15 base to variable split)
  • Equity at a fast-growing, category-defining company
  • Health, dental, and vision insurance
  • 401(k)
  • Flexible PTO
  • Free lunches/snacks at the office

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