ZipRecruiter

Log In

2

Remote Customer Success Jobs in Renton, WA (NOW HIRING)

Supio

Customer Success Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary ... High-autonomy work environment, every Tuesday is a Remote Work Day * DoorDash subsidies for ...

Azul

Customer Success Manager

Seattle, WA · Remote

$115.50K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Canals

Customer Success Manager

Seattle, WA · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Bartender

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Customer Success Manager Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world's most complex supply chains ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

Requirements As the Vice President for Customer Success, you will be responsible for owning ... Experience in working with remote teams effectively * Ability to work in a fast paced, ever ...

Renaissance Services

Customer Success Manager II

Seattle, WA · Remote

$56.10K - $77.20K/yr

We believe that Customer Success is all about understanding your customers' desired outcomes and ... This is a base salary only, additional bonus for hitting CSM targets applies. #LI-Remote Benefits ...

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site +1

$70.10K - $107.20K/yr

Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise organizations unlock measurable value from Seagull solutions. We work as an extension of our customers ...

Zenoti

Vice President - Customer Success

Seattle, WA · Remote

$180K - $250K/yr

Requirements As the Vice President for Customer Success, you will be responsible for owning ... Experience in working with remote teams effectively * Ability to work in a fast paced, ever ...

Prolific

Strategic Customer Success Manager

Seattle, WA · Hybrid

Strategic Customer Success Manager Hybrid, Seattle Prolific Prolific is not just another player in ... Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission ...

Prolific

Strategic Customer Success Manager

Seattle, WA · On-site +1

Strategic Customer Success Manager Prolific Prolific is not just another player in the AI space ... Join us to enjoy a competitive salary, benefits, and remote working within our impactful, mission ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

F5

Customer Success Manager III

Seattle, WA · Remote

Position Summary Customer Success is integral to our long-term success as a company. Our Customer Success Managers (CSMs) are trusted advisors, guiding customers from the point of sale through ...

Zenoti

Director- Customer Success (SaaS )

Seattle, WA · Remote

Enterprise Customer Success Senior Manager (SaaS Customer Success) Seattle, Washington, United States What you'll do  We are looking for a motivated and curious professional to manage a portfolio ...

next page

Showing results 1-20

People also search for

All JobsRemote Customer Success JobsRemote Customer Success Jobs in Renton, WA

Remote Customer Success information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do remote customer success jobs pay per year?

As of May 29, 2026, the average yearly pay for remote customer success in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.
More about Remote Customer Success jobs
What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What are popular job titles related to Remote Customer Success jobs in Renton, WA? For Remote Customer Success jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Renton, WA look for? The top searched job categories for Remote Customer Success jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Customer Success jobs? Cities near Renton, WA with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Renton, WA as of May 2026, with employment types broken down into 85% Full Time, 10% Part Time, and 5% Contract. Highlights an 83% Physical, 3% Hybrid, and 14% Remote job distribution, with an average salary of $93,433 per year, or $44.9 per hour.

Customer Success Manager

Supio

Seattle, WA • On-site, Remote

$120K - $150K/yr

Other

Medical, Dental, Vision, Life, Retirement

Posted 3 days ago

Job description

Who We're Looking For
We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI.
Key Responsibilities
Customer Relationship Management Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements.
Onboarding and Implementation Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. Create customized success plans and provide training to help customers realize value quickly and effectively. Act with urgency to accelerate time-to-value and remove any barriers to customer success.
Account Growth, Retention, and Expansion Strategy Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities. Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities. Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development.
Product Expertise and AI-Driven Solutions Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. Help customers optimize their use of our platform and achieve their business objectives. Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations.
Continuous Learning and Data Analysis Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to continuously improve customer outcomes.
Skills and Competencies
  • Exceptional interpersonal and relationship-building skills with a passion for customer transformation
  • Strategic thinking with attention to detail and ability to act with urgency
  • Ability to manage multiple accounts and priorities simultaneously while maintaining quality
  • Collaborative mindset with strong cross-functional communication
  • Results-oriented with a customer-first approach and commitment to continuous learning
  • Adaptability and resilience in a fast-paced, AI-driven environment
  • Comfort with leveraging AI tools and data-driven insights to enhance customer success
Required Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
  • 3-5+ years of experience in customer success, account management, or client-facing roles
  • Excellent communication and presentation skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Experience with CRM platforms and customer success tools
  • Proven track record of meeting retention and growth targets
Preferred Qualifications
  • Experience in SaaS or technology industry
  • Experience in growth-stage start-ups
  • Project management certification or experience
  • Previous consultative selling or solution selling experience
  • Familiarity with data analysis tools and customer health scoring methodologies
Compensation
The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.
Compensation & Benefits
  • Competitive Salary + Meaningful Equity
  • 401(k)
  • Health, Dental, Vision, and Life Insurance
  • Flexible Time Off + Holidays
  • High-autonomy work environment, every Tuesday is a Remote Work Day
  • DoorDash subsidies for breakfast and dinner; Daily lunch options
  • Boba Wednesdays
  • Monthly commuter subsidies and pre-tax parking contribution
  • Team gatherings and offsites

E-Verify Participation Notice
Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Equal Employment Opportunity (EEO) Statement
Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Apply