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Remote Customer Success Jobs in Renton, WA (NOW HIRING)

FrontStream

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Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

New

UpGuard

Customer Success Manager

Seattle, WA · Remote

$85K - $100K/yr

Our Success team is determined to help solve the needs and challenges that our customers face on a ... Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not ...

Azul

Customer Success Manager

Seattle, WA · Remote

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Humanly

Customer Success Manager

Bellevue, WA · Remote

$100K - $110K/yr

This role sits within our Customer Success team and owns a portfolio of mid-market customers. You'll act as a strategic advisor, helping customers achieve hiring outcomes, drive adoption, and ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare. The Opportunity We are seeking a stellar, east coast-based Customer Success ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Flexera

Customer Success Manager

Home, WA · On-site +1

Learn more at flexera.com A Customer Success Manager (CSM) is a cross-functional and natural leader with vast field andpractitionerexperience in the industry, a record of success leading complex ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Renton, WA

Remote Customer Success information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do remote customer success jobs pay per year?

As of Jul 17, 2026, the average yearly pay for remote customer success in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What are popular job titles related to Remote Customer Success jobs in Renton, WA? For Remote Customer Success jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Renton, WA look for? The top searched job categories for Remote Customer Success jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Customer Success jobs? Cities near Renton, WA with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Renton, WA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $93,433 per year, or $44.9 per hour.
Customer Success Manager (REMOTE)

Customer Success Manager (REMOTE)

FrontStream

Seattle, WA • Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

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Job description

The Role: Customer Success Manager

You'll manage a portfolio of clients and be directly accountable for retaining and growing that book of business. That means you're not waiting for clients to come to you with problems - you're proactively identifying risks, uncovering opportunities, and consulting with clients on how to get more out of FrontStream's products. You own renewals. You drive expansion. You are the person your clients call when they're planning their next big fundraising event and want to make sure they're set up for success.

WHAT YOU’LL DO

· Own renewals and retention across your portfolio, managing the full customer lifecycle.

· Consult with clients on their fundraising strategy - learning their goals, recommending the right products and configurations, and proactively identifying what they're underutilizing.

· Drive expansion by analyzing usage, spotting gaps, and introducing additional products and features that align with client objectives.

· Lead strategic onboarding tied to each client's event calendar and fundraising goals.

· Build multi-threaded relationships across executive directors, development officers, and event committees so your presence in the account is durable.

· Monitor account health and act immediately on warning signs.

· Deliver premium services including training, site builds, and event design consultation, always tied back to client outcomes.
 

WHO YOU ARE

· You have 3+ years of Customer Success experience where you were directly responsible for revenue.

· You’ve worked across book of enterprise, mid-market and scale customers, managing 100-300 clients at a time.

· You're comfortable talking about renewals, pricing, and expansion — it's a natural part of demonstrating value, not an awkward add-on.

· You ask hard questions. You don't accept "things are fine" at face value when usage is declining or a champion just left.

· You're proactive by default. You know which accounts are healthy, which need attention, and which have untapped potential before anyone asks.

· You connect product capabilities to business outcomes, not features in a vacuum.

· You’re willing and able to travel to customer events and meetings.

· Nonprofit or fundraising experience is a plus, not a requirement.

OUR COMPANY VALUES

· We wake up every day to serve our customers

· We foster belonging

· We embrace change to drive growth

· We commit to working together

OUR AWESOME BENEFITS

· 100% Remote Work! No more “when will we have to go back into the office” worries. FrontStream supports remote employees all over North America

· Complete health, vision, and dental insurance

· FSA & HSA

· No rigid vacation policy, instead FrontStream provides employees with “Responsible Time Off” – we trust you to take the time you need when you need it

· Paid holidays

· 401(k) with employer match

DIVERSITY STATEMENT

At FrontStream, diversity is fundamental to how we grow and manage our business. We are committed to building a diverse workforce that cultivates and supports individuals of all backgrounds, and we strongly encourage people of different races, ethnicities, sexual orientations, gender identities, veterans, and persons with disabilities to apply. FrontStream is an equal opportunity employer, and we will welcome everyone to our team!

Company Description

FrontStream supports over 10,000 charities and corporate customers across the globe. FrontStream is revolutionizing fundraising through its all-in-one platform, Panorama. We are the trusted provider of online fundraising and auctions, event management, donor management, and workplace giving to our international customer base. We have been serving the nonprofit sector for more than a decade, and we love what we do! FrontStream is owned by the global investment firm Marlin Equity Partners.