ZipRecruiter

Log In

2

Remote Customer Success Jobs in Redmond, WA (NOW HIRING)

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K - $75K/yr

Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base Salary: $65,000 - $75,000 About the Opportunity Our client is a fast-growing FinTech company seeking a Customer Success Manager ...

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

Remote in the US , West Coast preferred. The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and ... This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

1Kosmos

Customer Success Manager - Federal

Seattle, WA · Remote

Role Overview We are seeking a Customer Success Manager (CSM) to join our high-growth team with a focus on the federal government sector. This role is critical to ensuring adoption, engagement, and ...

SpaceX

Business Analyst (Customer Success)

Redmond, WA · On-site +1

$100K - $140K/yr

BUSINESS ANALYST (CUSTOMER SUCCESS) Starlink, our revolutionary satellite constellation, delivers low-latency broadband internet worldwide, connecting consumers in remote and underserved areas. This ...

next page

Showing results 1-20

All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Redmond, WA

Remote Customer Success information

See Redmond, WA salary details

$36.4K

$93K

$156.8K

How much do remote customer success jobs pay per year?

As of Aug 26, 2026, the average yearly pay for remote customer success in Redmond, WA is $93,028.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,600.00 and $110,900.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Redmond, WA?

The most popular types of Customer Success jobs in Redmond, WA are:

What are popular job titles related to Remote Customer Success jobs in Redmond, WA?

For Remote Customer Success jobs in Redmond, WA, the most frequently searched job titles are:

What job categories do people searching Remote Customer Success jobs in Redmond, WA look for?

The top searched job categories for Remote Customer Success jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Remote Customer Success jobs?

Cities near Redmond, WA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Redmond, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $93,028 per year, or $44.7 per hour.

Customer Success Manager

Kirkland, WA • On-site, Remote

Seattle Search Group
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Seattle Search Groupexternal

$65K/yr

Full-time

Re-posted 26 days ago

Job description

Customer Success Manager

Location: Greater Seattle Area (Hybrid or Remote)
Employment Type: Full-Time

Base salary: $65K

About the Opportunity

Our client is a rapidly growing FinTech company seeking a proactive, customer-focused Customer Success Manager to manage a portfolio of small business clients.

This is an opportunity to become a trusted advisor to entrepreneurs, helping them navigate payroll, bookkeeping, taxes, and business operations while building long-term customer relationships. The ideal candidate enjoys solving problems, providing consultative guidance, and working in a fast-paced, collaborative environment.

What You'll Do
  • Manage a portfolio of customers with a focus on retention, satisfaction, and long-term success
  • Serve as the primary point of contact and trusted advisor after onboarding
  • Proactively identify customer needs and resolve issues before they escalate
  • Conduct regular business reviews and strategic check-ins
  • Guide customers on topics including payroll, bookkeeping, estimated taxes, and business compliance
  • Partner with internal teams including accounting, payroll, tax, and operations to deliver an exceptional customer experience
  • Maintain accurate customer records and account activity within the CRM
  • Identify opportunities to expand customer relationships through additional services
Qualifications
  • 2+ years of experience in one or more of the following:
    • Customer Success
    • Account Management
    • Client Services
    • Project Management
  • 2+ years of experience in tax, bookkeeping, accounting, payroll, or financial operations
  • Experience working directly with customers in a consultative or advisory capacity
  • Strong communication and relationship-building skills
  • Excellent organizational and time management abilities
  • Comfortable learning new technology and working with CRM systems
  • Ability to simplify complex financial concepts for customers
Preferred Experience
  • Knowledge of small business accounting, payroll, bookkeeping, or tax concepts
  • Experience supporting S Corporations or self-employed business owners
  • Familiarity with platforms such as HubSpot, QuickBooks Online, Xero, Gusto, or similar applications
  • Experience in a startup, fintech, accounting, payroll, or financial services environment is a plus
What We're Looking For
  • Customer-first mindset
  • Strong attention to detail
  • Proactive problem solver
  • Excellent written and verbal communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Collaborative team player who enjoys building lasting client relationships

If you're passionate about helping small businesses succeed and enjoy combining financial knowledge with exceptional customer service, we'd love to hear from you.

To be considered, please submit your resume through Seattle Search Group.

Seattle Search Group logo

About Seattle Search Group

Sourced by ZipRecruiter

•Our team of experienced Seattle recruiters are dedicated to providing the best customer service around and delivering the most qualified candidates. •Our proven background in recruiting and our skilled staff have an unparalleled network of contacts throughout Seattle and beyond. •We take time to listen and get to know you and understand your particular needs. •We want to make sure that both our clients and candidates trust Seattle Search Group. •We offer an honest and accurate market advice and promise that your experience with SSG will not be like any other search firm you have dealt with. •We have a long standing record of success and integrating into local markets professionally and civically. •With our large engine of recruiters, we are able to provide multiple options with a wide variety of skills. No project is too big or small for us to handle.

Industry

Recruiting and staffing services

Company size

11 - 50 Employees

Headquarters location

Bellevue, WA, US

Year founded

2009

Social media

FacebookTwitter

View All Seattle Search Group Jobs