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Customer Success Associate Jobs in Redmond, WA (NOW HIRING)

Peterson

Customer Success Associate

Auburn, WA · On-site

$24 - $28/hr

Customer Success Associate Peterson Cheese is seeking a new Customer Success Associate to support order execution, customer communication, and sales operations. This role serves as the primary point ...

Peterson Cheese

Customer Success Associate

Auburn, WA · On-site

$24 - $28/hr

Position Summary Peterson Cheese is seeking a new Customer Success Associate to support order execution, customer communication, and sales operations. This role serves as the primary point of contact ...

StarTech.com

Customer Success Manager

Seattle, WA · On-site

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Supio

Customer Success Manager

Seattle, WA · On-site

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services.

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K/yr

Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech company seeking a ...

Pasilobus Inc

Customer Success Specialist

Seattle, WA · On-site

$20 - $30/hr

As our Customer Success & Account Support Specialist , you'll be the go-to person for keeping our clients informed, supported, and happy - from onboarding to day-to-day communications. We are looking ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

As a Customer Success Engineer , you will serve as the technical champion to customers; leading seamless onboarding, supporting integrations, and resolving complex issues. You'll work cross ...

Bold Reuse

Customer Success Manager

Seattle, WA · On-site

$75 - $85/hr

About the Role We're looking for a Customer Success Manager (CSM) to drive execution, expansion, and retention of our reusable systems for festivals, events, and enterprise customers around the ...

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful experience for our SaaS (Software-as-a-Service ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and facilitating high-level process transformation. This includes leading executive-level business ...

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Showing results 1-20

All JobsCustomer Success Associate JobsCustomer Success Associate Jobs in Redmond, WA

Customer Success Associate information

See Redmond, WA salary details

$20.7K

$59.3K

$104.2K

How much do customer success associate jobs pay per year?

As of Aug 28, 2026, the average yearly pay for customer success associate in Redmond, WA is $59,347.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,600.00 and $73,400.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Redmond, WA?

The most popular types of Customer Success jobs in Redmond, WA are:

What are popular job titles related to Customer Success Associate jobs in Redmond, WA?

For Customer Success Associate jobs in Redmond, WA, the most frequently searched job titles are:

What job categories do people searching Customer Success Associate jobs in Redmond, WA look for?

The top searched job categories for Customer Success Associate jobs in Redmond, WA are:

What cities near Redmond, WA are hiring for Customer Success Associate jobs?

Cities near Redmond, WA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Redmond, WA as of August 2026, with employment types broken down into 80% Full Time, 17% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $59,347 per year, or $28.5 per hour.

Customer Success Associate

Peterson

Auburn, WA • On-site

$24 - $28/hr

Other

Medical, Dental, Vision, Life, Retirement

Posted 13 days ago

Job description

Customer Success Associate

Peterson Cheese is seeking a new Customer Success Associate to support order execution, customer communication, and sales operations. This role serves as the primary point of contact for customers, ensuring accurate order processing, timely responses, and proactive communication to deliver an outstanding customer experience.

Key Responsibilities Customer Service & Order Management
  • Process customer orders, modifications, credits, and special requests accurately and efficiently.
  • Respond to customer inquiries regarding products, pricing, inventory, deliveries, and order status.
  • Communicate proactively about substitutions, out-of-stock items, and order changes.
  • Meet established service level expectations for customer responsiveness.
Sales & Operational Support
  • Support Sales Managers by identifying customer trends, sales opportunities, and lost sales activity.
  • Coordinate product sample requests and shipments.
  • Maintain accurate customer information and activity within CRM and order management systems.
  • Assist with routine operational communications, including order confirmations and delivery updates.
Cross-Functional Collaboration
  • Partner with Purchasing, Warehouse, Accounts Receivable, and Quality Assurance teams to resolve customer issues.
  • Escalate significant customer or operational concerns when appropriate.
  • Support team members and participate in training and development activities.
Qualifications Required
  • 1+ years of experience in customer service, inside sales, order management, or a related role.
  • Strong attention to detail and organizational skills.
  • Excellent written and verbal communication skills.
  • Proficiency with Microsoft Office and CRM/ERP systems.
  • Ability to work independently in a fast-paced environment.
Preferred
  • Experience in specialty food, foodservice, grocery distribution, or perishable products.
  • Familiarity with ERP systems such as Navision, Dynamics, Oracle, or Netsuite.
  • Experience supporting an outside sales team.
Core Competencies
  • Customer Service Excellence
  • Order Accuracy & Data Management
  • Proactive Communication
  • Problem Solving & Initiative
  • Collaboration & Teamwork
  • Organization & Attention to Detail
What We Bring

  • Compensation - In accordance with Washington state law, the anticipated hourly pay range for this position is $24.00 to $28.00 per hour, with the final rate determined by qualifications, skills, and experience.

  • Medical, Dental & Vision Coverage - Comprehensive health insurance plans are available to eligible employees and their covered dependents.

  • Life Insurance - Peterson Company provides $25,000 of employer-paid basic life insurance, with additional voluntary coverage options available.

  • 401(k) Retirement Plan - Employees are eligible to participate after 30 days of employment. Peterson Company currently matches approximately $0.30 per dollar contributed, up to 6% of eligible compensation. A dedicated financial services partner is available to provide investment education and retirement planning support.

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