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Customer Success Associate Jobs in Yakima, WA (NOW HIRING)

Home Depot

Pro Customer Service/Sales

Yakima, WA · On-site

... is a success. Collaboration is key, with team members working together to maintain a clean ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Pro Customer Service/Sales

Yakima, WA · On-site

$18.50 - $20.50/hr

... is a success. Collaboration is key, with team members working together to maintain a clean ... Click here for more information. 1 Salaried associates are eligible for 2 weeks of vacation in ...

Home Depot

Customer Service/Sales

Yakima, WA · On-site

$19.50 - $20.50/hr

These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend ...

Home Depot

Customer Service/Sales

Yakima, WA

These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend ...

Ross Stores

Retail Associate

Yakima, WA · On-site

$15.25 - $17.50/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Retail Associate

Union Gap, WA · On-site

$15.25 - $17.50/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Retail Associate

Sunnyside, WA · On-site

$16.25 - $18.75/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Retail Associate

Union Gap, WA · On-site

$15.25 - $17.50/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Retail Associate

Sunnyside, WA · On-site

$16.25 - $18.75/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Retail Associate

Yakima, WA · On-site

$15.25 - $17.50/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

Ross Stores

Early Morning Stock Associate

Union Gap, WA · On-site

$15 - $19/hr

... success and growth. Our focus has always been bringing our customers a constant stream of high ... The Associate makes eye contact, smiles, and greets all Customers in a courteous and friendly ...

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Customer Success Associate information

See Yakima, WA salary details

$18.5K

$53.1K

$93.2K

How much do customer success associate jobs pay per year?

As of Sep 3, 2026, the average yearly pay for customer success associate in Yakima, WA is $53,115.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,100.00 and $65,700.00 per year, depending on experience, location, and employer.

What is a customer success associate?

A Customer Success Associate is a professional who helps customers achieve their desired outcomes while using a company's products or services. They act as a bridge between the customer and the company, ensuring clients are satisfied, addressing any concerns, and helping resolve issues. Their goal is to foster long-term relationships, encourage product adoption, and reduce customer churn by proactively supporting client needs.

What is a customer success associate?

Customer success associates assist clients with their requests and concerns. Their primary responsibility is to ensure the customer’s satisfaction with their inquiry. As a customer success associate, your job duties may include answering inbound calls from clients, follow up with management about issues that have not been resolved, and in some positions, provide tech support over the phone. You often work with a team, such as the customer relations department. To become a customer success associate, you need a high school diploma and customer service experience, though some employers prefer candidates with an associate or bachelor’s degree.

What are the key skills and qualifications needed to thrive as a customer success associate, and why are they important?

To thrive as a Customer Success Associate, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a bachelor's degree in business or a related field. Familiarity with customer relationship management (CRM) systems like Salesforce and proficiency in support ticketing platforms are typically required. Exceptional interpersonal skills, empathy, and adaptability help build trust and foster long-term client relationships. These skills and qualities are vital for ensuring customer satisfaction, retention, and the overall success of both clients and the company.

How does a customer success associate typically interact with other departments to resolve client issues?

As a Customer Success Associate, you'll frequently collaborate with teams such as Sales, Product, and Support to ensure clients receive timely and effective solutions. For complex or technical issues, you may coordinate with the Product or Engineering teams to clarify client needs and relay updates back to customers. This cross-functional teamwork is essential for advocating clients' interests, streamlining communication, and ensuring a seamless customer experience. Building strong internal relationships will help you navigate challenges and deliver outstanding service.

What is the difference between Customer Success Associate vs Customer Support Specialist?

AspectCustomer Success AssociateCustomer Support Specialist
Required CredentialsTypically a bachelor's degree; experience in customer service or account managementOften a high school diploma or equivalent; customer service experience preferred
Work EnvironmentProactive engagement with clients, focusing on retention and growthReactive support, resolving customer issues and inquiries
Employer & Industry UsageUsed in SaaS, tech, and subscription-based companiesCommon across various industries including tech, retail, and service sectors

The main difference is that Customer Success Associates focus on building long-term relationships and ensuring customer satisfaction to promote retention, while Customer Support Specialists primarily handle immediate customer issues and technical support. Both roles require strong communication skills but serve different stages of the customer journey.

More about Customer Success Associate jobs

What are the most commonly searched types of Customer Success jobs in Yakima, WA?

The most popular types of Customer Success jobs in Yakima, WA are:

What job categories do people searching Customer Success Associate jobs in Yakima, WA look for?

The top searched job categories for Customer Success Associate jobs in Yakima, WA are:

What cities near Yakima, WA are hiring for Customer Success Associate jobs?

Cities near Yakima, WA with the most Customer Success Associate job openings:

Customer Success Associate jobs near you
Infographic showing various Customer Success Associate job openings in Yakima, WA as of August 2026, with employment types broken down into 74% Full Time, 24% Part Time, and 2% Contract. Highlights an 86% Physical, 1% Hybrid, and 13% Remote job distribution, with an average salary of $53,115 per year, or $25.5 per hour.

Client Success Manager - Central Washington Territory

Harbor Networks, Inc.

Yakima, WA • On-site

$70 - $100/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Job description

Client Success Manager - Central Washington Territory

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Role Summary

This role supports clients throughout Wenatchee, Selah and Yakima, Washington with on-site client visits required. Candidates should be comfortable traveling through the assigned territory as needed.

The Client Success Manager (CSM) is the trusted advisor and face of the company. You will focus on retaining, supporting, and growing our current client base. Collaborating across internal teams, you will guide clients from sales handover through onboarding, service optimization, and ongoing expansion—ultimately driving positive business outcomes and long-lasting partnerships.

Key Responsibilities
  • Relationship Management: Serve as the main point of contact, navigate products/services, and track measurable objectives. Conduct regular Executive Business Reviews (EBRs) with key stakeholders.
  • Onboarding & Service: Lead new clients through onboarding. Act as a subject matter expert on service delivery and current solution offerings.
  • Retention & Growth: Own the renewal process to maximize contract value. Proactively manage at-risk profiles with Quality Improvement Plans (QIPs). Identify "white space" expansion opportunities to drive additional revenue.
Success Measures (Departmental KPIs)
  • Portfolio Net Uplift (PNU) greater than 10% (MRR increases and renewals).
  • Total "controllable" churn and compression less than 5%.
  • 90% of client portfolio maintained in "good" or "average" health status.
Requirements & What You Bring
  • Experience: 3+ years in client success or account management, ideally within MSPs, cybersecurity, or IT verticals.
  • Skills: Proven track record of turning detractors into advocates, driving client results, and navigating complex organizations.
  • Attributes: Proactive mindset, calm under pressure, team-oriented, resourceful, high integrity, and excellent attention to detail.
Benefits
  • Competitive salary commensurate with experience
  • Comprehensive health, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Unlimited paid time off and holidays
  • Professional development opportunities
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