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Remote Customer Success Jobs in Federal Way, WA (NOW HIRING)

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

Remote in the US , West Coast preferred. The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

You will drive customer success by diagnosing operational inefficiencies within provider groups and ... This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission ... Experience leading remote, dual-shore, or global delivery teams. * A genuine alignment with Dura ...

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All JobsCustomer Success JobsRemote Customer Success JobsRemote Customer Success Jobs in Federal Way, WA

Remote Customer Success information

See Federal Way, WA salary details

$36.3K

$92.8K

$156.3K

How much do remote customer success jobs pay per year?

As of Aug 23, 2026, the average yearly pay for remote customer success in Federal Way, WA is $92,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a remote customer success?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What skills and qualifications are needed for a remote customer success?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are typical challenges faced by remote customer success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the most commonly searched types of Customer Success jobs in Federal Way, WA?

The most popular types of Customer Success jobs in Federal Way, WA are:

What job categories do people searching Remote Customer Success jobs in Federal Way, WA look for?

The top searched job categories for Remote Customer Success jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Remote Customer Success jobs?

Cities near Federal Way, WA with the most Remote Customer Success job openings:

Remote Customer Success jobs near you
Infographic showing various Remote Customer Success job openings in Federal Way, WA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $92,761 per year, or $44.6 per hour.

Customer Success Manager

RealNetworks LLC

Seattle, WA • On-site, Remote

$75K - $100K/yr

Full-time

Posted 9 days ago

Job description

Company Overview:
SAFR from RealNetworks is a unified ecosystem specializing in face-based computer vision solutions optimized for real-world performance. Building on a legacy of digital media expertise and innovation, RealNetworks has created a new generation of products that employ best-in-class artificial intelligence and machine learning to enhance and secure our daily lives.
Position Overview:
Location: Remote in the US, West Coast preferred.
The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful experience for our SaaS (Software-as-a-Service) and HaaS (Hardware-as-a-Service) customers. You'll serve as the primary point of contact, helping customers realize value from our solutions, drive adoption, and ensure satisfaction and retention. If you're energized by helping customers succeed and are passionate about delivering value, this is the role for you!
What you'll do:
  • Customer Onboarding: Guide new customers through implementation and setup, establish success expectations and milestones, and ensure a smooth transition into ongoing adoption.
  • Account Management: Serve as the primary contact for a portfolio of customers, proactively managing relationships and needs.
  • Customer Engagement & Value Realization: Establish a proactive customer cadence to review performance, usage, KPIs, business outcomes, questions, and feedback; identify opportunities to increase adoption and ensure customers are realizing measurable value from SAFR Guard.
  • Product Adoption: Promote best practices and proactively identify opportunities to increase adoption, engagement, and customer value across SAFR Guard features and capabilities.
  • Issue Resolution: Collaborate with technical support and product teams to resolve customer concerns and ensure a timely, high-quality resolution.
  • Customer Health, Retention & Renewals: Proactively monitor customer health, identify engagement or adoption gaps and churn risks early, and partner internally to support retention and renewal efforts.
  • Customer Advocacy: Actively solicit customer feedback, understand the business need behind requests, identify recurring themes, and represent the Voice of the Customer internally to help inform product improvements and priorities.
  • Customer Insights & Reporting: Review and communicate customer performance, usage trends, success milestones, and measurable outcomes, while maintaining accurate customer records and commitments in the appropriate source-of-truth systems.
  • Record Management and organization: Review incidents for context and relevant applicable policy and procedures, exercise sound judgement in the execution of duties and responsibilities.

What we are looking for:
  • 3+ years in Customer Success or Client Services with B2B SaaS solutions strongly preferred.
  • Retail loss prevention / asset protection experience.
  • Strong communication and interpersonal skills with a customer-first mindset.
  • Strong organizational skills and discipline in documenting customer interactions, commitments, health, and outcomes so information remains accurate and accessible across the team.
  • Track record of executing effective onboarding, renewal, and retention strategies that deliver measurable customer outcomes.
  • Ability to manage multiple customer accounts and projects simultaneously.
  • Comfortable working cross-functionally with technical and non-technical teams.
  • Self-starter who thrives in a fast-paced, evolving environment.
  • Technical aptitude, preferred

Salary range for this position: $75K-$100K/year
RealNetworks is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran or disability status. We participate in E-Verify.

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