ZipRecruiter

Log In

2

Customer Success Manager Remote Jobs in Federal Way, WA

FrontStream

Be Seen First

Customer Success Manager (REMOTE)

Seattle, WA · Remote

$65K - $75K/yr

Customer Success Manager You'll manage a portfolio of clients and be directly accountable for ... FrontStream supports remote employees all over North America · Complete health, vision, and dental ...

Epiq

Customer Success Manager

Seattle, WA · Remote

Customer Success Manager - AIPowered Legal Technology We're looking for a Customer Success Manager ... Meaningful impact on how clients use and benefit from the platform. #LI-KS1 #LI-Remote The ...

RealNetworks LLC

Customer Success Manager

Seattle, WA · On-site +1

$75K - $100K/yr

Remote in the US , West Coast preferred. The SAFR business is looking for a proactive Customer Success Manager to join our team. This role is responsible for ensuring a seamless and successful ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

... Customer Success or Enterprise Relationship Management. * Experience in value based care ... This is a remote role but must be based in the Pacific Time Zone (PST / Pacific Standard Time) to ...

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals ... We're remote-first, flexible, and distributed across North and South America, bringing together ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Experience with Salesforce (or other CRM) desired * Ability to travel (job requires up to 30 ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Humanly

Customer Success Manager - SMB

Bellevue, WA · Remote

The Role We're looking for a Customer Success Manager to help our SMB customers get value quickly from Humanly. This role sits within our Customer Success team and owns a portfolio of SMB accounts.

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

... LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

next page

Showing results 1-20

All JobsCustomer Success JobsCustomer Success Manager Remote JobsCustomer Success Manager Remote Jobs in Federal Way, WA

Customer Success Manager Remote information

See Federal Way, WA salary details

$36.3K

$92.8K

$156.3K

How much do customer success manager remote jobs pay per year?

As of Aug 21, 2026, the average yearly pay for customer success manager remote in Federal Way, WA is $92,761.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,400.00 and $110,600.00 per year, depending on experience, location, and employer.

What is a customer success manager?

A Customer Success Manager (Remote) is a professional responsible for ensuring that customers achieve their desired outcomes while using a company's products or services, all while working from a remote location. Their main duties include onboarding new clients, providing ongoing support, and building strong relationships to encourage customer retention and satisfaction. They act as a bridge between the customer and the company, addressing any issues and identifying opportunities for customers to gain more value. Working remotely, they leverage digital communication tools to connect with clients and internal teams. This role is crucial in SaaS and service-oriented industries, where long-term customer engagement is a priority.

How to become a customer success manager?

The qualifications to become a remote customer success manager vary depending on the industry. If you work in a technical field, such as for a SaaS company that negotiates and develops software licensing agreements, you need strong technical skills and a background in sales or marketing. A bachelor’s degree is often useful, but several years of experience as a customer support representative or entry-level customer success worker is often considered more important. To excel in a remote customer success manager position, you must have excellent interpersonal, communication, and critical thinking skills, as well as the ability to oversee department staff.

What are the key skills and qualifications needed to thrive as a customer success manager?

To thrive as a Customer Success Manager (Remote), you need a solid understanding of account management, customer relationship building, and SaaS product knowledge, often supported by a bachelor's degree in business or a related field. Familiarity with CRM tools like Salesforce, customer support platforms, and data analytics systems is typically required. Exceptional communication, problem-solving abilities, and self-motivation are crucial soft skills for excelling in a remote environment. These skills ensure customer satisfaction, retention, and effective collaboration across distributed teams, driving long-term business growth.

How do customer success managers working remotely typically collaborate with cross-functional teams to address client needs?

As a remote Customer Success Manager, you will regularly collaborate with teams such as sales, product, and support through virtual meetings, shared project management tools, and real-time communication platforms. Building strong relationships and maintaining clear communication are key, as you often serve as the main point of contact between clients and internal teams. You may be responsible for coordinating product feedback, troubleshooting client issues, and aligning resources to ensure client satisfaction. Effective collaboration relies on being proactive, organized, and responsive despite not sharing a physical workspace.
More about Customer Success Manager Remote jobs

What job categories do people searching Customer Success Manager Remote jobs in Federal Way, WA look for?

The top searched job categories for Customer Success Manager Remote jobs in Federal Way, WA are:

What cities near Federal Way, WA are hiring for Customer Success Manager Remote jobs?

Cities near Federal Way, WA with the most Customer Success Manager Remote job openings:

Customer Success Manager Remote jobs near you
Infographic showing various Customer Success Manager Remote job openings in Federal Way, WA as of August 2026, with employment types broken down into 77% Full Time, 21% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $92,761 per year, or $44.6 per hour.