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Remote Customer Success Jobs in Renton, WA (NOW HIRING)

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Nexora Talent

Remote- Customer Experience Service

Seattle, WA · Remote

$18.25 - $24.75/hr

Customer Experience Service (Remote) We are seeking a detail-oriented Customer Experience Service to support clients throughout their journey. In this role, you will assist with coordinating client ...

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission ... Experience leading remote, dual-shore, or global delivery teams. * A genuine alignment with Dura ...

Magnify

Customer RevOps Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site

... LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

... LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

Milliman

Client Success Manager (MedInsight)

Seattle, WA · On-site

$78/hr

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

Milliman

Client Success Manager (MedInsight)

Seattle, WA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

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All JobsRemote Customer Success JobsRemote Customer Success Jobs in Renton, WA

Remote Customer Success information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do remote customer success jobs pay per year?

As of Jun 25, 2026, the average yearly pay for remote customer success in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a Remote Customer Success job?

A Remote Customer Success job involves helping customers achieve their goals while using a company's product or service, all while working remotely. Professionals in this role focus on customer satisfaction, retention, and engagement by providing support, guidance, and strategic recommendations. They often communicate via email, chat, or video calls to address customer needs, troubleshoot issues, and ensure a positive experience. Strong communication skills, problem-solving abilities, and a customer-first mindset are essential for success in this role.

What are some typical challenges faced by Remote Customer Success professionals, and how can they be managed?

Remote Customer Success professionals often encounter challenges such as building customer trust without face-to-face interaction, managing communication across different time zones, and staying aligned with internal teams. These challenges can be managed by leveraging clear, proactive communication, setting regular check-ins with clients, and utilizing collaboration platforms to stay in sync with colleagues. Developing strong organizational skills and maintaining detailed records in CRM systems can also help track customer issues and ensure follow-through. Many companies provide structured onboarding, ongoing training, and regular team meetings to support remote staff in overcoming these hurdles.

What are the key skills and qualifications needed to thrive in the Remote Customer Success position, and why are they important?

To succeed as a Remote Customer Success professional, you need strong communication and problem-solving skills, a customer-oriented mindset, and relevant experience or education, often in business or communications. Familiarity with customer relationship management (CRM) platforms like Salesforce or Zendesk, and proficiency in digital communication tools such as email, chat, and video conferencing software is typically required. Outstanding empathy, adaptability, and the ability to build rapport remotely set top performers apart. These skills ensure you can efficiently address customer needs, build lasting relationships, and contribute positively to customer retention and satisfaction from a remote environment.

What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What are popular job titles related to Remote Customer Success jobs in Renton, WA? For Remote Customer Success jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Remote Customer Success jobs in Renton, WA look for? The top searched job categories for Remote Customer Success jobs in Renton, WA are:
What cities near Renton, WA are hiring for Remote Customer Success jobs? Cities near Renton, WA with the most Remote Customer Success job openings:
Remote Customer Success jobs near you
Identity Security - Sr. Customer Success Manager - West

Identity Security - Sr. Customer Success Manager - West

Saviynt

Seattle, WA • Remote

Full-time

Posted 7 days ago

Job description

Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.

The Customer Success Manager (CSM) will manage customer loyalty and adoption of Saviynt’s innovative products and services using our customers’ business objectives and priorities as the foundation of the work they perform. The CSM will be responsible for driving value-based outcomes by providing customer categorization, oversight, adoption recommendations, opportunities for increased service, and metrics analysis. In addition, the CSM will perform routine health checks and coordinate any required remediation to ensure our customers stay on track towards their goals. Optimal performance of this role results in greater customer happiness, retention, and expansion of Saviynt’s business -- all tied to a customer who is eager to recommend Saviynt to others.
WHAT YOU WILL BE DOING
  • Serve as the primary point of contact for customers after implementation.
  • Manage the subscription renewal pipeline and maintain cognizance of customer health in order to proactively eliminate barriers to adoption and value.
  • Participate with the Sales team to provide a strong customer-focused sales, orientation, and launch engagement process.
  • Develop a deep, trusting relationship with customer key personnel and larger teams to seek and develop up-sell / cross-sell opportunities.
  • Coordinate and conduct meetings between customers and Saviynt cross-functional teams to solve problems and advance customer adoption; ensure post-meeting follow-ups and action-item completion.
  • Monitor and identify product utilization trends, providing feedback to Saviynt cross-functional teams to support continuous improvement -- finding ways to better support customer use cases and corporate identity strategies.
  • Communicate with implementation Partners supporting Saviynt customers and seek opportunities to improve outcomes and relationships in the context of customer adoption.
  • Plan education for customers on new features and releases.
  • Act as the voice of the customer and collect feedback to drive continuous improvement across all areas including product.
WHAT YOU BRING
  • Knowledge and experience in Identity and Access Management (IAM) required; cybersecurity and/or compliance background also very valuable.
  • Strong knowledge of cloud, hybrid, and on-premise IT architectures and deployment models.
  • History of being able to understand technical and complex software environments and bridge the gap in terms of communicating those concepts in language meaningful to the business; similarly, being able to translate business needs to potential technical solutions.
  • Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies across a variety of industries.
  • Tenacious desire to see customers succeed and thrive.
  • Previous experience within a customer success role within a SaaS organization.
  • Demonstrated ability to manage customer relationships and work through potentially difficult challenges to achieve positive outcomes.
  • Cheerful willingness to be a hands-on contributor and stay detail-focused while maintaining an outcome-based perspective.
  • Experience in process improvement, decision-making, planning, analysis, and service excellence.
  • Available to customer sites, as needed (up to 50%)
Benefits
  • Medical, Dental, Vision, Life Insurance
  • 401K
  • Unlimited PTO
  • Sick Time
  • Holiday Parties
  • Daily Catered Lunches
  • Employee Recognition Programs
  • Team Socials
You may also be eligible to participate in a Saviynt discretionary bonus plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

If required for this role, you will:
- Complete security & privacy literacy and awareness training during onboarding and annually thereafter
- Review (initially and annually thereafter), understand, and adhere to Information Security/Privacy Policies and Procedures such as (but not limited to):

> Data Classification, Retention & Handling Policy
> Incident Response Policy/Procedures
> Business Continuity/Disaster Recovery Policy/Procedures
> Mobile Device Policy
> Account Management Policy
> Access Control Policy
> Personnel Security Policy
> Privacy Policy

Saviynt is an amazing place to work. We are a high-growth, Platform as a Service company focused on Identity Authority to power and protect the world at work. You will experience tremendous growth and learning opportunities through challenging yet rewarding work which directly impacts our customers, all within a welcoming and positive work environment. If you're resilient and enjoy working in a dynamic environment you belong with us!

Saviynt is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.