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Customer Success Director Jobs in Renton, WA (NOW HIRING)

Pearl Health

Director, Customer Success

Seattle, WA · On-site +1

... based Customer Success Director, experienced in engaging with physician practices and large health systems. You will serve as the senior relationship owner for a small portfolio (2-5) of Pearl ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

We're looking for a Director of Customer Success to lead and scale our post-sale customer organization across both strategic account management and high-volume customer success operations. This role ...

Integrate

Director of Customer Success

Seattle, WA

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

Integrate

Director of Customer Success

Seattle, WA · On-site

About the Role We are looking for a best-in-class Director of Customer Success to build and scale our customer success function at Integrate. This is a critical leadership hire. We are looking for ...

StarTech.com

Customer Success Manager

Seattle, WA

Working closely with the Director of Strategic Accounts and cross-functional leaders across Sales, Marketing, Product, Operations, and Customer Delivery, the Customer Success Manager serves as a ...

Finvari

Customer Success Engineer

Seattle, WA · On-site

$115K - $140K/yr

We're looking for team members who share our passion for problem-solving and want to make a direct impact. Our culture is collaborative, autonomous, and customer-obsessed. As a Customer Success ...

Avante

Customer Success Manager

Seattle, WA

... direct enterprise customers and partner-channel clients (brokers and their employer clients). If ... Work with benefits leaders to define what success looks like in their program: cost containment ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

Direct experience working with and supporting primary care providers. * Proficiency in using CRM analytics (especially HubSpot) and internal dashboards to measure outcomes and allocate resources. * A ...

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Customer Success Director information

See Renton, WA salary details

$43.3K

$136.6K

$201.3K

How much do customer success director jobs pay per year?

As of Jul 17, 2026, the average yearly pay for customer success director in Renton, WA is $136,593.00, according to ZipRecruiter salary data. Most workers in this role earn between $107,400.00 and $163,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Director?

A Customer Success Director is a senior leader responsible for overseeing customer success teams and strategies within a company. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, leading to increased customer satisfaction, retention, and growth. They work closely with other departments, such as sales and product, to align customer needs with business objectives and drive long-term value. Additionally, they analyze customer feedback, develop best practices, and mentor customer success managers to deliver exceptional experiences.

What are the key skills and qualifications needed to thrive as a Customer Success Director, and why are they important?

To thrive as a Customer Success Director, you need a deep understanding of customer relationship management, account strategy, and data-driven decision making, usually backed by a bachelor’s degree and significant experience in customer-facing roles. Familiarity with CRM platforms like Salesforce, customer analytics tools, and project management software is typically required. Exceptional leadership, strategic thinking, and communication skills set top performers apart, enabling them to inspire teams and build strong client partnerships. These skills and qualities are vital for driving customer satisfaction, retention, and long-term business growth.

What Is the Job of the Customer Success Director?

A customer success director oversees a team of specialists whose role is to manage the relations with their client base to ensure their continued growth and retention. Your responsibilities as director include client management and the development of initiatives and campaigns to identify revenue-generating and marketing opportunities. You work proactively with your staff to improve the performance of the company and optimize the use of its products and services. Your duties also involve training both staff and customers and troubleshooting any gaps in delivery and efficiency.

How does a Customer Success Director typically collaborate with other departments to drive customer satisfaction and retention?

A Customer Success Director works closely with teams such as Sales, Product, and Support to ensure a seamless customer experience. They often participate in cross-functional meetings to address customer feedback, align on client goals, and strategize on account renewals or upsell opportunities. By fostering open communication and sharing insights from customer interactions, they help other departments understand and address client needs, ultimately driving higher satisfaction and retention rates. This collaborative approach is essential for identifying and resolving pain points while supporting overall business objectives.
More about Customer Success Director jobs
What are the most commonly searched types of Customer Success jobs in Renton, WA? The most popular types of Customer Success jobs in Renton, WA are:
What are popular job titles related to Customer Success Director jobs in Renton, WA? For Customer Success Director jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Director jobs in Renton, WA look for? The top searched job categories for Customer Success Director jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Director jobs? Cities near Renton, WA with the most Customer Success Director job openings:
Customer Success Director jobs near you
Infographic showing various Customer Success Director job openings in Renton, WA as of July 2026, with employment types broken down into 77% Full Time, 20% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $136,593 per year, or $65.7 per hour.
Director, Customer Success

Director, Customer Success

Pearl Health

Seattle, WA • On-site, Remote

Full-time

Posted 17 days ago

Job description

Who We Are
Pearl Health is dedicated to empowering primary care providers, health systems, and physician-led networks to succeed in the shift to value-based care. Our platform delivers the technology, financial tools, and expert services that enable practices to provide more proactive, effective care to their Medicare patients, ultimately lowering costs and improving health outcomes.
Founded in 2020, we are backed by premier investors including Andreessen Horowitz, Viking Global Investors, and AlleyCorp. We partner with thousands of providers across 44 states to build a more sustainable future for American healthcare.
The Opportunity
We are seeking a stellar, east coast-based Customer Success Director, experienced in engaging with physician practices and large health systems. You will serve as the senior relationship owner for a small portfolio (2-5) of Pearl's largest enterprise accounts in the Southeast, helping them succeed in ACO REACH, MSSP, and future LEAD model programs. You'll combine deep VBC expertise with executive-level relationship management to drive program performance, platform adoption, and contract renewals - while maintaining Pearl's best-in-class NPS and CSAT scores. Over time, you'll take on people management responsibilities for 1-2 CSMs in the region.
If you are excited about delivering better outcomes for patients, have deep experience supporting senior relationships within hospital systems in a Customer Success-like function, and are used to working in value-based care arrangements within a technology setting (or have experience you deem to be similar), we'd be excited for you to apply.
What You Will Own
Enterprise Relationship Management & Strategic Retention
  • Cultivate and manage senior-level relationships within large health systems, serving as the primary point of accountability for account health and performance.
  • Partner with CS Operations and Growth teams to drive account expansion and secure contract renewals.
  • Develop strategic narratives that communicate Pearl's value and keep executive stakeholders informed and engaged.
Value-Based Care Performance & Practice Transformation
  • Utilize your VBC expertise to partner effectively with internal teams as well as have accountability for the Customer's performance
  • Foster strong relationships with assigned Enterprise customers, driving platform adoption and providing performance coaching to optimize VBC program outcomes.
  • Use data-driven insights to identify cost drivers and work with partners to develop optimal referral, care management, and admission avoidance strategies.
  • Oversee the education and integration of Pearl's technology tools into customer workflows, ensuring seamless practice transformation.
  • Proactively resolve issues and create an exceptional experience for providers.
Cross-Functional Coordination & Project Execution
  • Collaborate with cross-functional teams such as Product, Performance Intelligence, Data Science, and ACO Operations to optimize provider performance and develop/implement remediation plans.
  • Work across the organization to guarantee successful implementation of critical projects for assigned customers.

Who You Are
You're an experienced enterprise relationship manager who thrives in complex, high-stakes environments. You bring deep familiarity with the provider landscape and value-based care programs, and you know how to earn trust with both clinical and executive audiences. You are comfortable being both a strategic advisor and a hands-on operator in an ambiguous, fast-changing startup environment where you will step out of a single functional lane to coordinate across Product, Operations, Data Science, and Growth. Rather than managing a high volume of transactional accounts, you excel at going deep on a small number of complex, high-stakes enterprise relationships.
Must-haves:
  • 8+ years of experience in Customer Success, enterprise relationship management, network contracting, or a comparable provider-facing role.
  • Expertise in ACO REACH, MSSP, or other value-based care models.
  • Experience working with health systems as a technology vendor, within an ACO, or at a tech enablement company.
  • Demonstrated ability to build and maintain senior-level relationships within large health systems or physician networks.
  • Experience preparing and presenting to clinical and executive leadership.
  • Proven track record of achieving renewal and expansion targets at scale.
  • Thrive as a self-starter who is able to keep track of several parallel projects and initiatives in a start up environment
  • Willingness to travel up to 25% for in-person customer engagement.
Nice-to-haves:
  • Experience with CRM analytics (HubSpot preferred) and internal dashboarding to drive resource allocation and measure outcomes.
  • Prior people management experience, or a strong desire to grow into it.
Our Values
Collaborate to Innovate
We believe the best solutions arise from intelligent teamwork. We trust the expertise of our teammates and pursue opportunities to learn and grow from each other. By embracing diverse perspectives and encouraging authenticity, we create and evangelize groundbreaking health solutions.
Trust Through Transparency
We prioritize transparency in all our interactions, ensuring that employees, patients, clinicians, and partners have access to the information they need to make informed decisions. Integrity is at the core of how we operate.
♥ Serious Impact, Big Heart
We go above and beyond with our efforts to empower proactive, patient-centered care and we celebrate every step forward. Humor and positivity fuel our creativity, strengthen relationships, and remind us to acknowledge the journey as much as the destination.
What We Offer
  • Base Salary Range: $145,000-$175,000 per year
  • Additional Compensation: Eligible for a discretionary performance bonus and equity options
  • Benefits: Competitive benefits package. Details at pearlhealth.com/careers

Final compensation will be determined by a candidate's relevant skills, experience, labor market conditions, and location.
We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.
Agency Submissions
We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

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