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Principal Customer Success Manager Jobs in Renton, WA

StarTech.com

Customer Success Manager

Seattle, WA

The Customer Success Manager plays a critical role in advancing this mission by building strategic relationships with IT professionals within Global 5000 organizations. By understanding customer ...

Seattle Search Group

Customer Success Manager

Kirkland, WA · On-site +1

$65K/yr

Customer Success Manager Location: Greater Seattle Area (Hybrid or Remote) Employment Type: Full-Time Base salary: $65K About the Opportunity Our client is a rapidly growing FinTech company seeking a ...

Cyxtera

Customer Success Manager

Tukwila, WA · Hybrid

Customer Success activities include ongoing management and oversight of our customers: on-boarding, daily support, product adoption, advocacy, and retention resulting in long term customer ...

PitchBook Data

Customer Success Manager

Seattle, WA

$105K/yr

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and ...

Azul

Customer Success Manager

Seattle, WA · On-site

$165K - $180K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The Customer Success Manager acts as the liaison between the Customer and Azul focusing on ensuring our ...

UpGuard

Customer Success Manager

Seattle, WA · Remote

$85K - $100K/yr

As a Customer Success Manager, you'll report into a Team Manager and analyze the causes of your customer's greatest pain points and work closely to mitigate them using UpGuard technology. You will ...

PitchBook Data

Customer Success Manager

Seattle, WA · On-site

As a member of our Account Management & Customer Success team, you will thrive on your ability to embrace and drive change and your commitment to ensuring you and PitchBook are always growing and ...

Pearl Health

Customer Success Manager

Seattle, WA · On-site +1

Must-haves: * A Bachelor's degree or equivalent professional experience. * 4+ years of experience in a provider-facing role such as Customer Success or Enterprise Relationship Management.

Canals

Customer Success Manager

Seattle, WA · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Avante

Customer Success Manager

Seattle, WA

The Role We're looking for an experienced Customer Success Manager to own a portfolio of customers post-launch. In this role, you're the strategic partner for our customers to ensure they see ongoing ...

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All JobsPrincipal Customer Success JobsPrincipal Customer Success Manager JobsPrincipal Customer Success Manager Jobs in Renton, WA

Principal Customer Success Manager information

See Renton, WA salary details

$36.6K

$93.4K

$157.5K

How much do principal customer success manager jobs pay per year?

As of Jul 29, 2026, the average yearly pay for principal customer success manager in Renton, WA is $93,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,900.00 and $111,400.00 per year, depending on experience, location, and employer.

What is a principal customer success manager?

A principal customer success manager is a senior-level professional responsible for ensuring key clients achieve their desired outcomes with a company's products or services. They often lead strategic initiatives, coordinate cross-functional teams, and use customer relationship management (CRM) tools to foster long-term partnerships and drive customer retention.

What is the difference between Principal Customer Success Manager vs Customer Success Manager?

AspectPrincipal Customer Success ManagerCustomer Success Manager
CredentialsTypically requires extensive experience in customer success, industry-specific knowledge, and often leadership skillsRequires relevant experience in customer success, communication skills, and industry knowledge
Work EnvironmentStrategic, leadership-focused, often involved in high-level client relationships and account growthOperational, client-facing, focused on onboarding, support, and retention
Employer & Industry UsageUsed in SaaS, tech, and enterprise companies for senior customer success rolesCommon across various industries including SaaS, tech, and services for frontline customer success roles

The Principal Customer Success Manager typically holds a senior, strategic role focused on high-value clients and account growth, requiring more experience and leadership skills. In contrast, a Customer Success Manager handles day-to-day client interactions, onboarding, and retention. Both roles are vital but differ in scope and responsibilities.

Will AI replace CSM?

AI is unlikely to fully replace Customer Success Managers (CSMs), as their role involves complex relationship management, personalized communication, and strategic problem-solving that require human judgment. AI tools can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building customer relationships and delivering value. Success in this role often depends on skills like communication, empathy, and industry knowledge, which are difficult for AI to replicate fully.

How much does a principal customer success manager make in Salesforce?

A Principal Customer Success Manager at Salesforce typically earns between $130,000 and $180,000 annually, depending on experience, location, and performance. They often have advanced skills in customer relationship management, Salesforce products, and leadership, which can influence compensation levels.

What is a typical CSM salary?

A Principal Customer Success Manager (CSM) typically earns between $100,000 and $150,000 annually, with total compensation often including bonuses and stock options. Salaries vary based on experience, industry, and location, and advanced skills in customer relationship management and SaaS platforms can influence pay levels.

What are the key skills and qualifications needed to thrive as a Principal Customer Success Manager, and why are they important?

To thrive as a Principal Customer Success Manager, you need extensive experience in customer relationship management, deep product knowledge, and a track record of driving customer outcomes, often supported by a bachelor's degree or higher. Familiarity with Customer Success platforms like Gainsight or Salesforce, as well as certifications such as Certified Customer Success Manager (CCSM), are typically required. Exceptional communication, strategic thinking, and problem-solving abilities help you build trust and advocate for customer needs. These skills are crucial for ensuring customer satisfaction, retention, and long-term business growth.

How does a Principal Customer Success Manager typically collaborate with other departments to drive customer outcomes?

A Principal Customer Success Manager often acts as a strategic partner, working closely with Sales, Product, and Support teams to ensure customer objectives are achieved. They regularly coordinate cross-functional meetings to address customer feedback, align on product enhancements, and resolve complex issues. This collaborative approach not only helps build stronger customer relationships but also supports ongoing product innovation and customer retention. Effective communication and stakeholder management are key skills needed to successfully navigate these collaborative efforts.
What job categories do people searching Principal Customer Success Manager jobs in Renton, WA look for? The top searched job categories for Principal Customer Success Manager jobs in Renton, WA are:
What cities near Renton, WA are hiring for Principal Customer Success Manager jobs? Cities near Renton, WA with the most Principal Customer Success Manager job openings:
Principal Customer Success Manager jobs near you

Principal Customer Success Manager - Enterprise Global (West)

Smartsheet

Bellevue, WA • On-site, Remote

Other

Re-posted 14 days ago

Smartsheet rating

8.6

Company rating: 8.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

68th of 246 rated software companies

Job description

Smartsheet is seeking a Principal Customer Success Manager who will focus on building high-value, strategic relationships with large, global customers. The role requires extensive experience in SaaS Customer Success, strong business acumen and exceptional communication skills.  

The Principal Customer Success Manager is expected to provide thought leadership and mentorship, as well as lead and/or contribute to special programs and projects (minimum of 10% per working week).  For the right candidate, this is a career-defining opportunity to join the market leader in Collaborative Work Management (CWM) and help influence the future of Customer Success as a vocation.

This role reports to a Sr. Manager of Sr. Customer Success and has flexibility to work remotely from the West Coast.

You Will:

  • Manage a diverse book of business at scale, with a focus and engagement, enablement and adoption.
  • Understand your customer's business model, go to market strategy and organizational structure.
  • Create and execute internal territory engagement plans and/or external joint customer enablement plans that focus on tailored, customer-specific strategy, proactive risk mitigation, value realization and expansion.
  • Use data to gain insights, provide guidance, increase customer adoption and identify opportunities for expansion.
  • Lead or influence renewals, partnering with internal teams to form a cohesive approach to mitigate churn and support expansion.
  • Positively impact revenue via early risk identification and mitigation strategies while also coaching customers to develop or enhance solutions that translate into expansion opportunities.
  • Support and/or lead high-impact Quarterly Business Reviews (QBRs) and/or Executive Business Reviews (EBRs) to showcase value, review progress against goals, and align on future strategy.
  • Serve as a Core Platform and Premium Application Subject Matter Expert (SME), mastering best practice and enablement strategies to drive customer product adoption.
  • Serve as a thought leader, advising customers on industry best practices and how to solve complex business problems with the platform.
  • Effectively partner with cross-functional teams (e.g. Sales, Training, Product, Professional Services, etc.) by developing strong relationships and coordinating efforts to present a unified, cohesive and elite customer experience.
  • Provide customer insight to internal teams like Product Management, Marketing, and Sales to inform innovation and improvement.
  • Meet or exceed all performance targets.
  • Perform other duties as assigned.

You Have:

  • 10+ years of Customer Success or Account Management experience, preferably with SaaS model.
  • A Bachelor's degree in a relevant field or equivalent experience is preferred.
  • The ability to operate with nearly full autonomy and very limited oversight.
  • A proven track record of leading cross-departmental initiatives and delivering outcomes.
  • A history of building successful relationships with VP and C-Level contacts.
  • Experience maintaining outcome-based relationships with a diverse customer account base.
  • Deep Customer Success and Smartsheet subject matter expertise.
  • A proven track record of mentoring peers.
  • Up-to-date Smartsheet Certifications (Core Product, System Administrator, Project Management, Control Center Lead, Control Center Blueprint Builder) or the ability to obtain within 6 months.
  • Willingness to travel periodically based on customer and business need.

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