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Customer Success Leader Jobs in Renton, WA (NOW HIRING)

Flexera

Customer Success Manager

Home, WA · On-site +1

Come and see why we're consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace.Learn more at flexera.com A Customer Success Manager (CSM) is a cross-functional ...

Humanly

Customer Success Manager

Seattle, WA · On-site

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly.

New

Humanly

Customer Success Manager

Bellevue, WA · Remote

$100K - $110K/yr

The Role We're looking for a Customer Success Manager to partner with recruiting leaders, talent acquisition teams, and hiring organizations as they transform their hiring processes using Humanly.

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site

$70K - $107K/yr

WHO WE ARE Seagull Software, LLC, is a global leader in real-time, item-level visibility and label ... Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise ...

Seagull Software

Customer Success Manager

Redmond, WA · On-site

$70K - $107K/yr

WHO WE ARE Seagull Software, LLC, is a global leader in real-time, item-level visibility and label ... Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise ...

Avante

Customer Success Manager

Seattle, WA

Ask any HR leader if their benefits investment is working, and you'll get an honest "I don't know ... We are growing fast and are scaling our customer success team to meet the needs of our growing ...

Bidadoo Inc

Customer Success Representative

Seattle, WA

$18 - $22/hr

Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing ... Customer / Seller Advocate in the Auction Service Center in support of Customer Success * Primary ...

bidadoo

Customer Success Representative

Seattle, WA · On-site

$18 - $22/hr

Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing ... Customer / Seller Advocate in the Auction Service Center in support of Customer Success * Primary ...

Integrate

Director of Customer Success

Seattle, WA · On-site

This is a critical leadership hire. We are looking for someone operating at the top of their field who can define how customer success is executed in one of the most demanding environments in ...

Bidadoo Inc

Customer Success Representative

Seattle, WA · On-site

$18 - $22/hr

Our customers include leading Fortune 500 companies such as Herc Rentals, John Deere Remarketing ... Customer / Seller Advocate in the Auction Service Center in support of Customer Success * Primary ...

Integrate

Director of Customer Success

Seattle, WA · On-site

This is a critical leadership hire. We are looking for someone operating at the top of their field who can define how customer success is executed in one of the most demanding environments in ...

Read AI, Inc

Director of Customer Success

Seattle, WA · On-site

$165K - $200K/yr

Experience leading account management or customer success teams in a SaaS environment * Experience scaling customer-facing teams and processes in a high-growth company * Strong operational and ...

Canals

Customer Success Manager

Seattle, WA · Remote

You'll own the full post-sale relationship for a portfolio of accounts -- leading onboarding ... Typically, 5-8 years in Customer Success for a B2B SaaS product. * Experience working in an early ...

Integrate

Director of Customer Success

Seattle, WA

This is a critical leadership hire. We are looking for someone operating at the top of their field who can define how customer success is executed in one of the most demanding environments in ...

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Showing results 1-20

All JobsCustomer Success Leader JobsCustomer Success Leader Jobs in Renton, WA

Customer Success Leader information

See Renton, WA salary details

$36.7K

$93.8K

$158.1K

How much do customer success leader jobs pay per year?

As of Jun 13, 2026, the average yearly pay for customer success leader in Renton, WA is $93,814.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $111,800.00 per year, depending on experience, location, and employer.

What is the difference between Customer Success Leader vs Customer Success Manager?

AspectCustomer Success LeaderCustomer Success Manager
ResponsibilitiesOversees customer success strategies, leads teams, and drives retention at a strategic level.Manages individual customer accounts, ensures satisfaction, and supports retention efforts.
Required CredentialsTypically requires experience in customer success, leadership skills, and industry knowledge.Requires customer success experience, communication skills, and industry familiarity.
Work EnvironmentLeadership teams, strategic planning, cross-department collaboration.Direct interaction with customers, account management, and support teams.

The Customer Success Leader focuses on strategic oversight and team leadership, while the Customer Success Manager handles day-to-day account management. Both roles require customer success experience, but the leader role emphasizes strategy and team development, whereas the manager role emphasizes direct customer interaction.

What is a Customer Success Leader?

A Customer Success Leader is a professional responsible for guiding and overseeing a company's customer success team. Their primary goal is to ensure customers achieve their desired outcomes while using the company's products or services, which helps drive retention and growth. Customer Success Leaders develop strategies, analyze customer data, and collaborate with other departments to improve the overall customer experience. They play a key role in building long-term relationships with clients by proactively addressing their needs and challenges.

How does a Customer Success Leader typically balance strategic planning with day-to-day team management?

A Customer Success Leader is responsible for both high-level strategic planning and the daily management of their team. This means setting long-term goals for customer outcomes, while also being hands-on with coaching, performance tracking, and resolving escalated client issues. Balancing these aspects often involves delegating routine tasks, leveraging data to inform strategy, and regularly communicating with both customers and internal stakeholders. The role requires strong organizational skills and the ability to pivot between big-picture thinking and immediate operational needs.

What are the key skills and qualifications needed to thrive as a Customer Success Leader, and why are they important?

To thrive as a Customer Success Leader, you need a deep understanding of customer relationship management, strategic account planning, and proven leadership experience, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software like Salesforce, customer support platforms, and data analytics tools is typically required. Exceptional communication, problem-solving, and team-building skills set standout leaders apart in this role. These abilities are crucial to driving customer retention, fostering team performance, and ensuring clients achieve desired outcomes with the company's products or services.
What are popular job titles related to Customer Success Leader jobs in Renton, WA? For Customer Success Leader jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Leader jobs in Renton, WA look for? The top searched job categories for Customer Success Leader jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Leader jobs? Cities near Renton, WA with the most Customer Success Leader job openings:
Customer Success Leader jobs near you
Group Customer Success Manager

Group Customer Success Manager

Clean Power Research

Bellevue, WA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Who Are We?
Looking for a job that makes a real difference in our world today and one that you'll be proud of when you look back in 20, 30 or 40 years? This is it. Clean Power Research® is advancing the energy transformation through cloud software that informs, streamlines and values energy-related decisions and processes for utilities, energy professionals and consumers.
We're a growing company that counts 10 of the top 10 Fortune 500 utilities and many of the largest renewable energy companies in the U.S. as our customers. We're focused on expanding our market reach and impact with new software technologies that help solve the energy industry's hardest problems.
At Clean Power Research, every employee has a seat at the table and an important role.
Why Work Here?
  • Go from building solutions to being part of the solution
  • Join a growing team of software and energy veterans from companies like Microsoft, Amazon, Google, Oracle, General Electric and Pacific Gas & Electric
  • Bring your passion and ideas to the table
  • Use your creativity to solve hard problems and make tough decisions
  • Work in a start-up like environment coupled with the stability and customer base of an established, profitable company
  • Realize work-life balance; we like to see our families, friends and pets at night!
  • Join a growing company that expects you to grow with us and invests in your growth

Clean Power Research offers competitive compensation and benefits to full-time employees including medical/dental/vision, paid vacation, paid holidays, a bonus plan and 401(k) plan with matching.
What You'll Be Doing as a Group Customer Success Manager
Clean Power Research is seeking a detail-oriented Group Customer Success Manager to join our Customer Success leadership team, overseeing the successful delivery and adoption of our Software-as-a-Service (SaaS) products across a growing and diverse customer base.
This role is a senior people leadership position, responsible for managing managers, developing talent, and overseeing multiple customer-facing teams that support implementation, onboarding, and long-term success of our utility customers using PowerClerk®, WattPlan®, and FleetView®.
As customer use cases grow in complexity and scale, the Group Customer Success Manager ensures consistency, delivery excellence, standardization and scalability across teams, while fostering an inclusive, high-performance culture focused on customer outcomes, accountability, and continuous improvement.
This role balances people leadership, operational governance, and strategic execution, providing direction, coaching, and clear expectations to managers and individual contributors while aligning Customer Success goals with company strategy, product vision, revenue retention and growth.
Duties and Responsibilities
Customer Success Leadership & Organizational Strategy
  • Lead a Customer Success team of managers, team leads, and individual contributors, ensuring consistent execution across onboarding, delivery, support, and renewals
  • Set clear group vision, priorities, and success metrics that align with company objectives
  • Establish and govern delivery standards, operating models, and leadership expectations across teams
  • Act as an escalation point, ensuring mature decision-making and resolution for high-impact customer challenges
  • Champion customer advocacy while balancing business scalability and operational discipline

People Leadership, Management & Development
  • Lead, coach, and develop Customer Success Managers (including first-line and team leads) while building leadership capability through structured coaching, mentoring, and feedback
  • Set clear performance expectations and accountability frameworks at both team and individual levels
  • Drive team performance while serving as an active hiring partner-defining role needs, participating in candidate selection, and successfully onboarding and developing talent to meet business goals
  • Champion CPR's values by building an inclusive culture that encourages open dialogue, continuous learning, ownership, and excellence in execution

Product Expertise & Program Oversight
  • Maintain a strong understanding of Clean Power Research's SaaS platforms and evolving utility use cases, while leading by example-staying close to projects, actively engaging with delivery when needed, and building hands-on product knowledge
  • Provide oversight for complex solution design, including integrations, workflows, data management, and permissions
  • Support managers and teams in clearly articulating product value and business outcomes to customers
  • Represent Customer Success in customer discussions and internal leadership forums

Delivery, Execution & Operations
  • Oversee customer delivery programs from contract signing through launch and steady-state operations
  • Ensure leaders and teams effectively manage scope, schedules, risks, budgets, and customer expectations
  • Drive continuous improvement in delivery quality, predictability, and operational efficiency
  • Review and optimize team structures, workflows, and capacity models to support scale
  • Implement tools, metrics, and reporting to monitor delivery health and leadership effectiveness

Cross-Functional Collaboration & Growth
  • Partner closely with Sales and Business Development to support renewals, expansions, and strategic opportunities
  • Support product demonstrations, executive briefings, and proposal input as needed
  • Help identify new use cases, triage feature requests, and guide prioritization through partnership with Product and Engineering teams
  • Ensure Customer Success insights inform roadmap decisions and go-to-market strategy

Who You Are
  • 10+ years of experience in Customer Success, Professional Services, SaaS delivery, or a related field
  • 5+ years of progressive people leadership experience, including managing managers and multi-team organizations
  • BA/BS degree in a business, technical, or scientific field preferred; equivalent experience may be considered
  • Proven experience scaling SaaS delivery and customer success operations in enterprise environments
  • Strong leadership presence with excellent written and verbal English communication skills
  • Experience managing complex projects and customer workflows
  • Familiarity with utility industry processes (e.g., interconnection, program administration, forecasting, reporting) is a strong plus
  • Deep organizational skills with the ability to manage competing priorities, maintain operational rigor, and ensure data accuracy
  • Analytical and strategic mindset with strong problem-solving and decision-making abilities
  • Comfort working with modern collaboration, documentation, analytics, and AI-enabled tools
  • Genuine passion for energy technology and the transformative potential of software
  • Looking for an in-office position in the Greater Seattle Area with some work from home flexibility

Travel
Up to 5-10% travel may be required. Most customer work is performed remotely; however, occasional travel to customer sites, company meetings, and industry events is expected.
Pay Range & Benefits
  • Base Salary Range: $130,000 to $170,000 annual depending on experience
  • Benefits: performance-based bonus, company equity plan
  • Additional Benefits: Paid PTO, Sick Time, Holidays, Medical/Dental/Vision/Life and Disability Insurance, 401K, Paternity and Maternity Leave, Commuter Benefits

How To Apply
Click the link below to submit your resume. Please include a cover letter detailing your interest in this position and the renewable energy space along with your resume. Due to the large number of applicants for our positions, we regret that we can only respond to candidates who meet our requirements.
Clean Power Research is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.The company's employment decisions are based on merit, competence, performance and business needs.
Clean Power Research is located in Bellevue, WA (Greater Seattle Area).

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