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Customer Success Associate Remote Jobs in Renton, WA

Supio

Customer Success Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Who We're Looking For We are seeking a dedicated Customer Success Manager to serve as the primary ... High-autonomy work environment, every Tuesday is a Remote Work Day * DoorDash subsidies for ...

Azul

Customer Success Manager

Seattle, WA · Remote

$115K - $126K/yr

The Customer Success Manager is integral part of our Worldwide Customer Success team at Azul. The ... remote-first, paid time off, company shutdown, holidays · Work with top experts worldwide whom ...

Canals

Customer Success Manager

Seattle, WA · Remote

About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ... The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals.

Bartender

Customer Success Manager

Redmond, WA · On-site +1

$70K - $107K/yr

Customer Success Manager Seagull Software, LLC, is a global leader in real-time, item-level visibility and label management solutions, dedicated to powering the world's most complex supply chains ...

Seagull Scientific

Customer Success Manager

Redmond, WA · On-site +1

$70K - $107K/yr

Within the Customer Success Team, we're a customer-obsessed, global team helping enterprise organizations unlock measurable value from Seagull solutions. We work as an extension of our customers ...

Targeted Talent

Customer Success Manager

Seattle, WA · Remote

Advise customers on solution features, configuration options, and system processes and procedures ... Comfortable working as needed in a remote environment with video-conferencing tools What you'll get

Zenoti

Director- Customer Success (SaaS )

Seattle, WA · Remote

Enterprise Customer Success Senior Manager (SaaS Customer Success) Seattle, Washington, United States What you'll do  We are looking for a motivated and curious professional to manage a portfolio ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a Customer Success Manager (CSM) at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner, guiding ...

Zenoti

Lead Customer Success Manager

Seattle, WA · Remote

Role Overview As a  Customer Success Manager (CSM)  at Zenoti, you will play a critical role in ensuring our customers achieve success with our platform. You will act as a strategic partner ...

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All JobsCustomer Success Associate JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Renton, WA

Customer Success Associate Remote information

See Renton, WA salary details

$20.8K

$59.6K

$104.6K

How much do customer success associate remote jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer success associate remote in Renton, WA is $59,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are popular job titles related to Customer Success Associate Remote jobs in Renton, WA? For Customer Success Associate Remote jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Renton, WA look for? The top searched job categories for Customer Success Associate Remote jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Associate Remote jobs? Cities near Renton, WA with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Renton, WA as of June 2026, with employment types broken down into 70% Full Time, 20% Part Time, 5% Temporary, and 5% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $59,606 per year, or $28.7 per hour.

Customer Success Manager

Supio

Seattle, WA • On-site, Remote

$120K - $150K/yr

Other

Medical, Dental, Vision, Life, Retirement

This job post has expired today. Applications are no longer accepted.

Job description

Who We're Looking For
We are seeking a dedicated Customer Success Manager to serve as the primary point of contact for our clients, ensuring they achieve maximum value from our products and services. This role combines relationship management, customer education and enablement, and problem-solving to drive customer satisfaction, retention, and growth. The ideal candidate will embody our core values by obsessing over customer transformation, acting with urgency, learning with passion, and leading with AI.
Key Responsibilities
Customer Relationship Management Develop and maintain strong relationships with assigned customer accounts, serving as their trusted advisor and advocate within the organization. Conduct regular check-ins, business reviews, and strategic planning sessions to understand evolving customer needs and objectives. Obsess over customer transformation by deeply understanding their business goals and measuring success through their achievements.
Onboarding and Implementation Guide new customers through the onboarding process, ensuring smooth implementation and adoption of our solutions. Create customized success plans and provide training to help customers realize value quickly and effectively. Act with urgency to accelerate time-to-value and remove any barriers to customer success.
Account Growth, Retention, and Expansion Strategy Monitor customer health metrics and usage patterns to identify at-risk accounts and expansion opportunities. Proactively address concerns, resolve issues, and work cross-functionally to prevent churn while identifying upsell and cross-sell opportunities. Develop and execute strategic retention and expansion plans for assigned accounts, collaborating with sales teams to identify opportunities for account growth through additional product adoption, upgraded service tiers, or expanded usage. Present business cases for renewals and expansions while maintaining focus on customer value realization and long-term partnership development.
Product Expertise and AI-Driven Solutions Maintain deep knowledge of our products and industry best practices to provide strategic guidance and recommendations. Help customers optimize their use of our platform and achieve their business objectives. Lead with AI by leveraging artificial intelligence tools and insights to enhance customer experiences, predict customer needs, and deliver personalized recommendations.
Continuous Learning and Data Analysis Track and analyze customer success metrics, prepare regular reports on account status, and provide insights to inform product development and business strategy decisions. Learn with passion by staying current with industry trends, customer success methodologies, and emerging technologies to continuously improve customer outcomes.
Skills and Competencies
  • Exceptional interpersonal and relationship-building skills with a passion for customer transformation
  • Strategic thinking with attention to detail and ability to act with urgency
  • Ability to manage multiple accounts and priorities simultaneously while maintaining quality
  • Collaborative mindset with strong cross-functional communication
  • Results-oriented with a customer-first approach and commitment to continuous learning
  • Adaptability and resilience in a fast-paced, AI-driven environment
  • Comfort with leveraging AI tools and data-driven insights to enhance customer success
Required Qualifications
  • Bachelor's degree in Business, Marketing, Communications, or related field, or equivalent experience
  • 3-5+ years of experience in customer success, account management, or client-facing roles
  • Excellent communication and presentation skills, both written and verbal
  • Strong analytical and problem-solving abilities
  • Experience with CRM platforms and customer success tools
  • Proven track record of meeting retention and growth targets
Preferred Qualifications
  • Experience in SaaS or technology industry
  • Experience in growth-stage start-ups
  • Project management certification or experience
  • Previous consultative selling or solution selling experience
  • Familiarity with data analysis tools and customer health scoring methodologies
Compensation
The base salary range for this position is $120,000 - $150,000 plus commission. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, competencies, and experience.
Compensation & Benefits
  • Competitive Salary + Meaningful Equity
  • 401(k)
  • Health, Dental, Vision, and Life Insurance
  • Flexible Time Off + Holidays
  • High-autonomy work environment, every Tuesday is a Remote Work Day
  • DoorDash subsidies for breakfast and dinner; Daily lunch options
  • Boba Wednesdays
  • Monthly commuter subsidies and pre-tax parking contribution
  • Team gatherings and offsites

E-Verify Participation Notice
Supio participates in E-Verify, an employment authorization program through the U.S. Department of Homeland Security and the Social Security Administration.
Equal Employment Opportunity (EEO) Statement
Supio is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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