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Customer Success Associate Remote Jobs in Renton, WA

Dura Digital

VP, Delivery & Customer Success

Seattle, WA · Remote

$157K - $202K/yr

The VP, Delivery & Customer Success plays a critical leadership role in fulfilling this mission ... Experience leading remote, dual-shore, or global delivery teams. * A genuine alignment with Dura ...

Magnify

Customer RevOps Manager

Seattle, WA · On-site +1

$120K - $150K/yr

Magnify.io is an AI-powered post-sales customer-success orchestration platform. We help software companies turn customer success into a true growth engine by unifying data across CRMs, product ...

Truveta

Partner Research & Success Manager

Seattle, WA · On-site +1

... LI-remote Who We Need Truveta is rapidly building a talented and diverse team to tackle complex ... This includes new customer onboarding, ongoing customer education and training, conducting simple ...

Milliman

Client Success Manager (MedInsight)

Seattle, WA · Remote

$788/wk

Client Success Managers ensure client needs and expectations are aligned; contractual obligations ... Location This role is ideally based in Seattle, Washington, but remote work within the United ...

InsCipher

Tax Associate

Tacoma, WA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Bellevue, WA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

InsCipher

Tax Associate

Seattle, WA · Remote

$21 - $26/hr

At InsCipher, our commitment to our customers is what drives us. Ours is a culture of innovation ... Remote to join our team. Under the direction of the Filing Services Team Lead this role will be ...

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All JobsCustomer Success Associate Remote JobsCustomer Success Associate Remote Jobs in Renton, WA

Customer Success Associate Remote information

See Renton, WA salary details

$20.8K

$59.6K

$104.6K

How much do customer success associate remote jobs pay per year?

As of Jul 4, 2026, the average yearly pay for customer success associate remote in Renton, WA is $59,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,700.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a Customer Success Associate (Remote)?

A Customer Success Associate (Remote) is a professional who works from a remote location to help customers achieve their goals with a company's products or services. Their responsibilities often include onboarding new clients, providing support, addressing customer concerns, and ensuring satisfaction to promote retention and loyalty. They act as a bridge between the customer and the company, helping to solve problems and providing guidance. Effective communication and problem-solving skills are essential in this role. Working remotely allows greater flexibility but also requires strong self-motivation and time management.

What is the difference between Customer Success Associate Remote vs Customer Support Specialist?

AspectCustomer Success Associate RemoteCustomer Support Specialist
Primary FocusBuilding long-term customer relationships and ensuring product adoptionHandling technical issues and resolving customer inquiries
Required SkillsCommunication, relationship management, product knowledgeTechnical troubleshooting, problem-solving, communication
Work EnvironmentRemote, collaborative with sales and success teamsRemote or on-site, technical support teams
Common CertificationsCustomer success or account management certificationsTechnical support or IT certifications

While both roles involve customer interaction, a Customer Success Associate Remote focuses on fostering ongoing relationships and ensuring customer satisfaction, whereas a Customer Support Specialist primarily addresses technical issues and troubleshooting. Understanding these differences helps candidates choose the role that aligns with their skills and career goals.

How does a Customer Success Associate working remotely typically collaborate with other teams to resolve client issues?

As a remote Customer Success Associate, collaboration with teams such as Sales, Product, and Support is often conducted through digital communication tools like Slack, Zoom, or project management platforms. You’ll regularly coordinate with these departments to gather information, escalate technical issues, and ensure customer concerns are thoroughly addressed. Effective communication and timely follow-ups are essential, as remote work relies heavily on clear documentation and proactive updates. Building strong virtual relationships with colleagues helps streamline the resolution process and enhances the overall customer experience.

What are the key skills and qualifications needed to thrive as a Customer Success Associate (Remote), and why are they important?

To thrive as a Customer Success Associate (Remote), you need strong problem-solving abilities, customer service experience, and often a bachelor's degree in business or a related field. Familiarity with CRM systems like Salesforce or HubSpot, as well as proficiency in communication and support platforms, is typically required. Outstanding interpersonal skills, adaptability, and proactive communication set top performers apart in this role. These skills ensure customers receive effective support and build loyalty, driving retention and satisfaction in a virtual environment.
What are popular job titles related to Customer Success Associate Remote jobs in Renton, WA? For Customer Success Associate Remote jobs in Renton, WA, the most frequently searched job titles are:
What job categories do people searching Customer Success Associate Remote jobs in Renton, WA look for? The top searched job categories for Customer Success Associate Remote jobs in Renton, WA are:
What cities near Renton, WA are hiring for Customer Success Associate Remote jobs? Cities near Renton, WA with the most Customer Success Associate Remote job openings:
Customer Success Associate Remote jobs near you
Infographic showing various Customer Success Associate Remote job openings in Renton, WA as of June 2026, with employment types broken down into 70% Full Time, 20% Part Time, 5% Temporary, and 5% Contract. Highlights an 80% In-person, and 20% Remote job distribution, with an average salary of $59,606 per year, or $28.7 per hour.
Director - Contract Renewals (Customer Success)

Director - Contract Renewals (Customer Success)

Zenoti

Seattle, WA • Remote

$140K - $170K/yr

Full-time

Posted 2 days ago

Job description

Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes

Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand & Stone, Massage Heights, Rush Hair & Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&GUY.

Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte's 2020 Technology Fast 500™. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com

Job Overview:

We are seeking a highly organized and proactive individual to join our team to lead Contract Renewals As a crucial member of our Expansion Sales team, you will be responsible for managing the renewal process of our Software as a Service (SaaS) contracts. The ideal candidate possesses excellent communication skills, a strong understanding of SaaS business models, and a keen ability to build and maintain positive relationships with clients.

Responsibilities:

  • Renewal Management:
    • Own and drive the end-to-end SaaS contract renewal process, ensuring timely and successful renewals.
    • Proactively engage with customers well in advance of contract expiration to understand their needs and address any concerns.
    • Collaborate with Sales, Customer Success, and Account Management teams to gather necessary information for renewal negotiations.
  • Negotiation and Upsell:
    • Effectively negotiate contract terms, pricing, and renewal terms to maximize revenue opportunities.
    • Identify upsell opportunities and collaborate with the Sales team to drive incremental revenue during the renewal process.
  • Customer Relationship Management:
    • Cultivate and maintain strong relationships with key stakeholders within customer organizations.
    • Act as a trusted advisor to customers, understanding their business goals and aligning our solutions to meet their evolving needs.
  • Forecasting and Reporting:
    • Develop and maintain accurate forecasts of renewal revenue and provide regular updates to the leadership team.
    • Generate reports and analyze data to identify trends, risks, and opportunities within the renewal portfolio.
  • Customer Advocacy:
    • Promote customer advocacy by ensuring a positive renewal experience, ultimately contributing to customer satisfaction and retention.
    • Collaborate with Marketing to capture and showcase customer success stories and testimonials.

Qualifications:

  • Bachelor's degree in Business, Marketing, or related field.
  • Proven experience in SaaS contract management, renewal, or customer success roles.
  • Strong understanding of SaaS business models and subscription-based services.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to work collaboratively across cross-functional teams.
  • Analytical mindset with proficiency in data analysis and reporting.
  • Proactive, self-motivated, and detail-oriented.
Zenoti Pay Range
$140,000—$170,000 USD

Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.